酒店常用英語(yǔ)口語(yǔ).doc

酒店常用英語(yǔ)口語(yǔ)1) Good morning(afternoon, evening),sir(madam).早上(下午、晚上) 好，先生(夫人) 。2) How do you do ? 您好！(初次見(jiàn)面) How do you do ? 您好！Glad to meet you . 很高興見(jiàn)到您。3) How are you ? 您好嗎？ Fine ,thanks. And you ? 好的，謝謝。您呢？電話Can I help you ?9) Sorry , Ive dialed the wrong number. 對(duì)不起，我撥錯(cuò)號(hào)了。Speaking. 我就是。11) Sorry. He is not in at the moment . 對(duì)不起，他現(xiàn)在不在。Would you like to leave a message ? 您要留口信嗎？12) Pardon ? 對(duì)不起，請(qǐng)?jiān)僬f(shuō)一遍好嗎？祝賀語(yǔ)：答謝和答應(yīng)語(yǔ)：19) Thank you (very much). 謝謝您(非常感謝) 。21) Its very kind of you . 謝謝，您真客氣。22) You are welcome. 不用謝。23) Not at all . 不用謝。 Dont mention it . 不用謝。24) Its my pleasure . 很高興為您服務(wù)。With pleasure .My pleasure .27) Im sorry . 很抱歉。28) Excuse me . 對(duì)不起。29) Im sorry . Its my fault . 對(duì)不起，那是我的過(guò)錯(cuò)。30) Sorry to have kept you waiting . 對(duì)不起，讓您久等了。31) Sorry to interrupt you . 對(duì)不起，打擾您了。32) Im sorry about this. 對(duì)此表示歉意。33) I apologize for this. 我為此道歉。34) Thats all right . 沒(méi)關(guān)系。35) Lets forget it . 算了吧。征詢語(yǔ)：36) Can(May ) I help you ? 我能幫您什么嗎？Yes ,please . 好的。37) What can I do for you ? 我能為您干點(diǎn)什么嗎？38) Is there anything I can do for you ? 有什么我能為您效勞的？39) Just a moment , please . 請(qǐng)稍等一下。management 經(jīng)營(yíng)、管理market price 市價(jià) coin 硬幣check-out time 退房時(shí)間voucher 證件price list 價(jià)目表 check, cheque 支票sign (動(dòng))簽字reservation 預(yù)訂reception desk 接待處reservation desk 預(yù)訂處 postpone (動(dòng))延期 cancel (動(dòng))取消pay (動(dòng))付款fill (動(dòng))填寫 note 紙幣registration desk 入宿登記處lobby 前廳 visit card 名片identification card 身份證charge (動(dòng))收費(fèi) bill 帳單procedure 手續(xù)、程序information desk 問(wèn)詢處cash (動(dòng))兌換keep (動(dòng))保留、保存 accept (動(dòng))接受procedure fee 手續(xù)費(fèi)fill in the form 填表 客房設(shè)備、用品 bookshelf 書架ground floor (英)底，層，一樓 cabinet 櫥柜switch 開關(guān)Venetian blind 百葉窗簾 curtain 窗簾 wastebasket 字紙簍 tea trolley 活動(dòng)茶幾night table 床頭柜 hanger 掛鉤plug 插頭wall plate 壁上掛盤 Chinese painting 國(guó)畫 drawer 抽屜spring 彈簧cushion 靠墊，墊子socket 插座，插口sitting room 起居室floor 樓層，地板carpentry (總稱)木器tea table 茶幾bedclothes 床上用品 quilt 被子 mattress床墊thermos 熱水瓶 酒店前臺(tái)英語(yǔ)口語(yǔ)1自己要做什么事時(shí)，就使用May I May I have your name, please? 請(qǐng)問(wèn)尊姓大名May I have your check-out time, please? 請(qǐng)問(wèn)您什么時(shí)候結(jié)帳離開？May I see your passport, please? 請(qǐng)讓我看一下您的護(hù)照好嗎？ May I know your nationality, please? 請(qǐng)問(wèn)您的國(guó)籍是什么？2 麻煩客人時(shí)，可使用Could you Could you fill out the form, please? 請(qǐng)您填寫這張表格好嗎？Could you write that down, please? 請(qǐng)您寫下來(lái)好嗎？Could you hold the line, please? 請(qǐng)不要掛電話好嗎？3詢問(wèn)客人的喜好或是做什么時(shí)，可使用Would you Would you like tea or coffee? 請(qǐng)問(wèn)您要喝茶還是咖啡？Would you like to take a taxi? 請(qǐng)問(wèn)您要搭計(jì)程車嗎Would you mind sitting here? 請(qǐng)問(wèn)您介意坐在這里嗎？* 只要在疑問(wèn)詞后加“Would you ”，就可以提出大部分的詢問(wèn)。When would you like to visit Kunshan? 請(qǐng)問(wèn)您想要何時(shí)參觀昆山？When would you like to have lunch? 請(qǐng)問(wèn)您想在哪里用餐？How would you like to settle your bill? 請(qǐng)問(wèn)您的賬單如何處理？How long would you like to stay? 請(qǐng)問(wèn)您要逗留多久？How many tickets would you like to buy? 請(qǐng)問(wèn)您要買幾張票？4在提供建議協(xié)助、征求意見(jiàn)時(shí)，可使用Shall I 或Would you like me to do ?Shall I draw the curtains? 請(qǐng)問(wèn)需要我把窗簾拉上嗎？Shall I draw you a map? 請(qǐng)問(wèn)要我為您畫一張地圖嗎？Shall I make the reservation for you? 請(qǐng)問(wèn)要我為您安排預(yù)約嗎？（二）招呼語(yǔ) Good morning. (用于中午以前)Good afternoon. (用于中午至下午六點(diǎn)以前)Good evening. (用于下午六點(diǎn)過(guò)后)在這些招呼語(yǔ)的后面接句子，例如：Good morning, sir. Are you checking-out? 早上好，先生，請(qǐng)問(wèn)您要退房嗎？Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，歡迎光臨麗嘉酒店Good evening, Ms. May I help you? 晚上好，小姐，請(qǐng)問(wèn)我能為您服務(wù)嗎？后面也可以接上自己酒店名稱、部門名稱，如：Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。這里是服務(wù)臺(tái)，請(qǐng)問(wèn)您需要服務(wù)嗎？（三）回答1.一般性的回答I see, sir.我明白了，先生。Certainly, sir.好的，先生。2.請(qǐng)對(duì)方再等一會(huì)兒Just a moment, please.請(qǐng)稍等。Thank you for waiting.您久等了，先生。I am very sorry to have kept you waiting.很抱歉讓您久等了。Could you wait a little longer, please?請(qǐng)您稍候好嗎？3.要麻煩客人或是拒絕客人的要求時(shí)拒絕客人時(shí)，不要一口回絕說(shuō)“No.”，要委婉一些。I am afraid I cant do that.不好意思，我恐怕沒(méi)辦法那樣做。Excuse me, sir. Please let me pass.不好意思，先生，麻煩讓我過(guò)一下。 4.道歉如果是自己的錯(cuò)就說(shuō)“I am sorry.”; 如果是公司的錯(cuò)，就說(shuō)：“We are sorry.”。I am very sorry for the delay.很抱歉延誤了時(shí)間I am very sorry for the inconvenience.很抱歉造成您的不便。I would like to apologize for the mistake.為這個(gè)錯(cuò)誤我深致歉意。5.客人對(duì)自己說(shuō)“Thank you.”時(shí)回答You are welcome.不客氣。Thank you, sir.謝謝您，先生。Thank you very much.非常感謝您。6.交給客人某些東西時(shí)，可以說(shuō)Here you are.您要的東西在這里。Here is your room key.這是您的房間鑰匙。Here it is.這是您的東西。7 當(dāng)客人準(zhǔn)備離開時(shí)，可以說(shuō)：Have a nice day.祝您有美好的一天。Please enjoy your stay祝您住宿愉快。We hope to see you again soon.希望不久能再次見(jiàn)到您。Thank you for staying with us.謝謝光臨。8當(dāng)客人的英語(yǔ)難以理解時(shí)面對(duì)客人的疑問(wèn)，不要只是一味地傻笑，或是一直說(shuō)Yes, Yes.如果聽(tīng)不懂事，要向客人提出疑問(wèn)，或是先向?qū)Ψ秸f(shuō)“Just a moment, please.”, 然后請(qǐng)求他人協(xié)助。Pardon?對(duì)不起？Pardon me?對(duì)不起？I beg your pardon?對(duì)不起請(qǐng)?jiān)僬f(shuō)一遍好嗎？Could you repeat that, please?請(qǐng)您重復(fù)一遍好嗎？若是不敢肯定對(duì)方所說(shuō)的部分內(nèi)容時(shí)，可以將不明白的部分重復(fù)一遍，如：Excuse me, sir. Do you mean you lost your room key？ 不好意思，先生，您是說(shuō)您丟了房間的鑰匙？電話英語(yǔ)的應(yīng)對(duì)1 接電話時(shí)不可以簡(jiǎn)單地回答“Hello”,而應(yīng)報(bào)上自己的公司或所屬單位的名稱。例 如：“Hello, this is Information Desk.”您好，這里是問(wèn)詢處?！癐nformation Desk speaking. May I help you?”問(wèn)詢處，請(qǐng)問(wèn)您要服務(wù)嗎?2.打錯(cuò)電話時(shí)如果是外線打錯(cuò)時(shí)，可以回答：I am afraid you have the wrong number.不好意思，您打錯(cuò)電話了。This is the LI JIA Hotel, 2234-1156.這里是麗嘉酒店，電話是2234-1156。如果是總線轉(zhuǎn)錯(cuò)內(nèi)線時(shí)，可以回答：This is Room Reservations. Ill transfer your call to Restaurant Reservations.這里是客房預(yù)約處，我?guī)湍D(zhuǎn)接到餐廳預(yù)約柜臺(tái)。I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.不好意思，這是直接電話。我們無(wú)法為您轉(zhuǎn)接中式餐廳。請(qǐng)您改撥2234-1156好嗎？3.當(dāng)負(fù)責(zé)的工作人員不在時(shí)I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.不好意思，林先生現(xiàn)在外出。他應(yīng)該會(huì)在下午5點(diǎn)左右回來(lái)。I am afraid Mr.Hao is on another line. Could you hold the line, please? 不好意思，郝先生正在講電話。請(qǐng)您在線上稍侯好嗎？Ill tell him to call you back when he returns.他回來(lái)時(shí)，我會(huì)請(qǐng)他回電。May I have your name and phone number, please?請(qǐng)告訴我您的大名和電話好嗎？先生，不客氣。三柜臺(tái)服務(wù)B=行李服務(wù)員（Bellman）C=服務(wù)員 (Clerk)H=客房服務(wù)員（Housekeeping）BC=領(lǐng)班（Bell Captain）G=客人（Guest）To the Front Desk.帶客人到柜臺(tái)G: Thank you.謝謝你。B: How many pieces of luggage do you have?住宿篇1 前臺(tái)：company 陪伴，同伴 single room 單人房 double room 雙人房 intend 想要，打算 party （參加共同活動(dòng)的）一批，一組，一組人 date 日期，日子 kind 種，類 bath 浴室 shower 淋浴suite （一套）房間 deluxe 豪華的 presidential 總統(tǒng)的，總統(tǒng)職務(wù)的 available 可用的，合用的，可得到的，可到達(dá)的 fully 完全地，徹底地 name 名字，姓，姓名，名稱address 地址 the phone number 電話號(hào)碼 be able to 能，會(huì) guarantee 保證，擔(dān)保，包，管 occupancy 占有，占用 peak 最高的，高峰的arrival 到來(lái)，到達(dá) departure 啟程，離開，出發(fā) book 預(yù)定，定hotel 旅館 offer 提出，提供 discount 折扣 vacancy 空，空房間 solid 全部地 be full up 全滿 include 包括，包含 major 較大范圍的，主要的international 國(guó)際的，世界的 provide with 提供mini-bar 小冰柜 sort 種類，類別 price 價(jià)格，價(jià)錢dollar 美元 service 服務(wù)，服侍 of course 當(dāng)然 rate 價(jià)格，費(fèi)用tax extra 另加稅金 look forward to 期待，希望receive 接待，接見(jiàn)，歡迎 guest 旅客，宿客 welcome to 歡迎到來(lái) bellboy 行李員，旅客服務(wù)員客房用品英文一覽表doorbell門鈴trash can垃圾桶socket插座cats eye貓眼sheet床單clothesline晾衣繩safety chain防盜鏈quilt被子receiver接收器switch開關(guān)guilt cover被套laundry form洗衣單mirror鏡子pillow枕頭baggage rack行李架closet衣柜pillowcase枕套plug插頭clothes hanger衣架facial tissues紙巾ice cubes冰塊protective mask防毒面具facial tissues box紙巾盒ice pail冰桶l(fā)aundry bag洗衣袋telephone電話flat iron熨斗blanket毛毯note便簽mattress床墊bathro