英文實(shí)習(xí)報(bào)告

1、英文實(shí)習(xí)報(bào)告It is in JIN*IU travel agency that I have my practice.There are si* departments and I was in two departments: treatmemt department and ticket department. My job is receiving guests in the office and ordering plane ticket for costomers, and some times I also answered the phone, helping visitors

2、 understand traveling route of travel agency or taking tickets for them.Because tourism is a service industry, so I want to learn how to communicate with different People and learn some business about travel agency.Must pay attention to others every action and every movement, must learn the skill wh

3、ich converses with the visitor. This is I learns the most useful e*perience in the travel agency.Through this e*perience, I received some knowledge we must understand first as follows,First, I ought to kown the traveling places inside and outside traffic and the environment protection.Second, the tr

4、avel agencys service regulations and management tips.Third, the travel agencys nature and management businedel.Travel agency is the professoinal organazation which provides traveling service for people. Since the professioal nature, the tourism is the service industry. It provides meal, hotel, route

5、 etc service.Service atitude is very important in tourism. You ought to smile to every person in order to make them finding you are friendly. And I must strive for the opportunity. Regarding this point, I have the depth e*perience. Because is an intern, therefore the company cannot invest too many r

6、esources to you. The company thought the practiceborns with is the practice finished must return to the school tostudy, future not necessarily will be able in the practice unit work.Often practised the unit to arrange the work for you, could not specially teach you more things. After I entered compa

7、ny period oftime, I realize this question. How then solves this problem? Whenever after I complete the work task, I all can help other staff to handlesome trivial matters on own initiative. For e*ample: Printing, typing, scheduling. This procedure advantage is obtains outside other staffs favorable

8、impressions, they in unconsciously center already relied on you, some matters were used to it you to do. Thus, I have the opportunity to ask for advice other staffs, learns more knowledge,obtains more e*periences.In addition, I must work hard and serious. I found everything is not easy. I cant make

9、any mistakes when I check the plane ticket or seting a fa*, or I can make a worse consequence. And I also should be careful for my writing, its very important to make other people understand you meaning well. From this e*perience, I feel sincere to every person are so important, if you are sincere t

10、o others, they can sincere to you too. Sincere is very important to communicate with others. And whatever you do, patience and obligation are so important, you should be calm down first and you can do it well.Each internship is a student must have some e*perience, it enabled us to understand the soc

11、ial practice, we learned a lot in the classroom attendance less than the fundamental knowledge, but also opened up a vision and e*perience, as we move further toward the community after laying a solid foundation.But this e*perience also make me recognize a lot of shortcomings for myself. It competes

12、 very seriously between travel agencys. You not only should take hold of professional knowledge but also you should understand how to get along with different people. I find Im lack of education and e*perience. Its very different between school and social. I feel the theory which learned in school a

13、re not the same to the work concept. Thats the reason why we are practice. It can make me strengthen and understand the knowledge in class and bring up our living capability.I am a foreign language professional tourism students and I learn in books on the management aspects of the knowledge and Engl

14、ish, it seems easy to understand, but not put into practice. During this e*perience, to the unit after the internship e*perience difficulty of how to personally stood up to the time before aware of their knowledge, abilities and e*perience is how the lack of. During the internship, I have broadened

15、our horizons, a growth of knowledge, e*perience the brutal competition in society.And I have to talk about something about traveling.First, I found some advertisements in the newspapers and magazines published the almost same routes as in the dining trip accommodation, transport and other more or le

16、ss the same by diffenent travel agency. because this is the same single product, Leading to big price war among travel agencies, travel agencies are bring down the price of a line, which will inevitably lead to a decline in the quality of service, and travel agencies also do not want to develop new

17、tourist routes and tourism products, as a new tourist route development requires substantial financial resources. Spent a great cost. And the development of the new line will be out soon after the other copy to use travel agents, this would weaken the competitiveness of the travel agency, so it is i

18、mperative to strengthen the tourism property rights, not just the protection of the right to travel, but also to consumers in general to embody a new surprise.Second, theguided tours of service quality dorpped.Tour guides, they led a group of very rich e*perience, on average, they have 2 or 3 years

19、of work e*perience, their qualifications compared to other places for education is high, tour guides have evidence, but most are primary or middle level. High Guides did not have Chinese as a foreign language tour guide for the lack of qualified personnel, which guides the basic wage less money in general and how many number of times a group linked to the group also earn more.Third, The travel industry is characterized by seasonal tourism