Front Office Reception國際酒店前臺管理操作程序資料RM-FO-Rec-038 Travel Agent Voucher旅行社憑證

1、國際酒店前廳部操作手冊前廳部Front Office前臺服務(wù)程序國際酒店管理資料手冊International Hotel Management Information Manual前臺是展示酒店的形象、服務(wù)的起點。對于賓客來說，酒店大堂前臺是接觸我們酒店的第一步，是對酒店的第一印象，是非常重要的。 制定前廳部標準運作程序手冊的目的制訂本手冊是為了說明酒店管理前廳部標準運作的政策和程序，確保前廳部運營及管理工作的一貫性。向前廳部工作人員提供日常工作及培訓的指導。使前廳部員工了解前廳的作用，了解前廳運作及管理的政策和程序。LOCAL STANDARD OPERATING PROCEDURES本地

2、標準操作程序LSOP No.:RM FO FD -038Effective Date:Division:Front Office前廳部Revised Date:Section:Reception前臺接待員Prepared by : Approved by批準人:SUBJECT:Travel Agent Voucher 旅行社憑證_OBJECTIVE目的：All Travel Agent vouchers accounts must be supported by valid vouchers or billing instruction correspondence所有旅行社憑證必須確保有效期

3、并在電腦內(nèi)輸入相關(guān)信息POLICY政策：All incidental charges must be settled by the guest.客人的雜費必須由客人自付。PROCEDURES 程序： 1. The guest must never be shown the contract rate or the travel agent account folio.任何員工不得將旅行社房間價格告訴客人。2. Obtain the travel agent voucher or billing instruction correspondence to verify that the acco

4、unt is correctly charged. If it is not, adjustments must be made immediately.核對客人旅行社憑證或電腦內(nèi)指令保證收費項目準確。如果不符，必須立刻改正。3. Treat the incidental account as a normal account and follow FIT check out procedures.客人雜費賬目按照一般客人結(jié)賬程序進行。4. Ensure that the folio with the charges to be forwarded to the agent has an A/

5、R name related address.確保所有轉(zhuǎn)去旅行社的帳都有相應(yīng)的應(yīng)收賬戶的名字和地址.5. If the voucher only covers part of the guests expected charges, the guest MUST take an alternative method of payment for incidental charges如果憑證只包含客人預(yù)計消費的一部分,針對客人的雜費就必須選擇其他方法.6. After the guest has left the desk, check out the travel agent folio using the appropriate settlement key.客人離店后，打印旅行社付賬項目并結(jié)賬。7. Attach the voucher or billing instruction correspondence to the folio and place it in the cash drawer for shift balancing.將旅行社憑證或相關(guān)憑證附在賬單后面?zhèn)溆谩eviewed by審核人 : Approved by批準人: _ Divis