酒店《公室行政管理》培訓(xùn)活動(dòng)綱要

1、a hotel xxx大酒店training activity outline培訓(xùn)活動(dòng)綱要task : sales administration任務(wù): 辦公室行政管理code序號(hào): oh-sm-rm-a101objectives: at the end of this session, each trainee will be able to ensure that the sales office has the basic facilities to perform its functions.目的: 課程介紹后，每個(gè)學(xué)員將能夠確保銷售部辦公室的基礎(chǔ)設(shè)施正常運(yùn) 行。standard: fo

2、llow up s&p標(biāo)準(zhǔn): 參照標(biāo)準(zhǔn)和程序resources: whiteboard / file, flipchart, lcd培訓(xùn)器材: 白板，翻轉(zhuǎn)展示板， lcdmethod培訓(xùn)方式training steps培訓(xùn)步驟time時(shí)間ice break打破僵局introduction介紹lecture講解explanation and demonstration解釋和展示buzz group集體討論exercise練習(xí)summary總結(jié)suppose in the office, your account file just put on the table, your repor

3、t also put on your desk dishevelment, when your boss asked some information for him, you really could not report to him at once, your boss maybe asked you, why your filing system is so disorderly, what did you do every day?請(qǐng)學(xué)員設(shè)想一下，在辦公室，你的客戶檔案就放在桌上，你的銷售報(bào)告也雜亂的放在上面，當(dāng)你的老板問你要一些信息時(shí)，你真的不能馬上拿出來給他，你的老板也許會(huì)問你，

4、為什么你的檔案整理這樣亂，你每天都做了些什么？that time what do we need? 這時(shí)候我們需要：sales administration (show objective of this session)辦公室行政管理(展示課程主題)我們將從中獲得什么？effective and affective, easy to work.高效快速，便于工作。this session should be divided two parts:介紹課程將分為兩部分what is sales administration? 什么是銷售部行政管理？what is sales administra

5、tion including? 包括哪些內(nèi)容？what is sales administration? ( the definition will be written on the flipchart) 什么是辦公室行政管理？( 將概念事先寫在翻轉(zhuǎn)展示板上)the sales administration is review in an objective and comprehensive manner. (flip chart 1 )辦公室行政管理是目標(biāo)管理的綜合行為。show steps on prepared flipchart explain reason for each st

6、ep 將所有程序事先寫在準(zhǔn)備好的白板紙上，逐條講解。( ask all trainees focus on some special points)要求學(xué)員集中一些特殊要點(diǎn)。what is sales administration including?( all answers will be written on the flipchart and correct)辦公室的行政管理將包括哪些內(nèi)容？將所有的內(nèi)容寫在白板上，然后選擇正確的答案。(flip chart 2)reader files . 讀者檔案trace systems 跟進(jìn)系統(tǒng)：function book 多功能廳的預(yù)訂contracts and proposal 合同和協(xié)議書lost business reports 丟失生意slide and picture library 幻燈片和照片的儲(chǔ)藏ask trainees to comment and question on each step詢問學(xué)員是否有問題, 然后提問每一步驟。review key poi