質(zhì)量控制與質(zhì)量管理：SQC1.2

1、QUALITY MANAGEMENT AND QUALITY CONTROLIndustrial Engineering DepartmentDr. & Prof. Wu SuWhat is quality? Define qualityGallup為美國質(zhì)量控制協(xié)會所做的民意調(diào)查，訪談了1000個個人，問他們在挑選一件產(chǎn)品時什，他們認(rèn)為這個產(chǎn)品的那些特性最重要性能（Performance） 9.5使用時間長（Reliability） 9.0服務(wù)（Service） 8.9容易維修（Easily Repaired） 8.8保修（Warranty） 8.4 容易使用（Easy To Use

2、） 8.3外形（Appearance） 7.7品牌（Brand name） 6.3包裝（Packaging） 5.8最新款式（Latest Model） 5.4Quality=?From the manufacturer side: Staying within tolerances Passes inspection Works the first time Zero defects Added features Expensive materials From the customer side: Last a long time Never needs repair Lots of fe

3、atures High standards Good fit of parts Expensive materials Know it when seeing itObjects of Quality Management Products Mass production products Product produced in small lot or single piece Service OrganizationThe kernel consideration of quality management Needs of customers Standards economicsWhy

4、 do we have the problem of “Quality”?-Traditional Variation from following sources! 4M+1E Materials Men Machines Methods EnvironmentThe importance of quality managementObjectives of IE: Increase efficiency Increase quality Decrease costQuality is one of the 3 most important goals of industrial engin

5、eering science. A quality management curriculum should at least include the following: Quality Management & Quality Control 1.Quality Management Overview Quality Concept Tools for quality management How quality theory is applied in industry: Quality Strategy Action Network (A example of quality

6、system)Quality Management Evolution19501960197019801990時間n最終檢驗n減少公差來改進(jìn)質(zhì)量n產(chǎn)品為導(dǎo)向n對設(shè)計和生產(chǎn)過程進(jìn)行控制n通過預(yù)防來改進(jìn)質(zhì)量n過程為導(dǎo)向n集中在技術(shù)過程n專家的任務(wù)n高層管理者的承諾 n員工的參與n全企業(yè)、全過程n產(chǎn)品全壽命周期n顧客導(dǎo)向質(zhì)量控制質(zhì)量控制質(zhì)量保證質(zhì)量保證全面質(zhì)量管理全面質(zhì)量管理2000 2.Quality Planning Advanced Product & Quality Planning（APQP） Voice of Customer（VOC） Quality Function Depl

7、oyment（QFD） Failure Mode & Effects Analysis（FMEA） Error Proofing Design of Experiments Taguchi Method of Quality Design3.Quality Control Statistical Process Control (SPC) Process：Process Capability, Process Design and Process Diagnosis Measurement System Analysis (MSA) Acceptance Sampling毛坯 鑄造鍛造

8、復(fù)合制造(齒圈+內(nèi)部結(jié)構(gòu)) 特殊工藝鑄造鍛造焊接熱處理機械加工裝配尺寸內(nèi)部缺陷內(nèi)部應(yīng)力微觀組織結(jié)構(gòu)尺寸內(nèi)應(yīng)力微觀組織內(nèi)部缺陷表面性能加工精度尺寸穩(wěn)定性測量系統(tǒng)工差分析裝配精度表面質(zhì)量的損傷與主機匹配關(guān)鍵特性分析使用可靠性供應(yīng)商控制標(biāo)準(zhǔn)穩(wěn)健性檢測合理的工藝工藝參數(shù)控制合理的標(biāo)準(zhǔn)過程穩(wěn)健性檢測方法工藝過程設(shè)計設(shè)備可靠性統(tǒng)計控制優(yōu)化工藝參數(shù)測量系統(tǒng)分析標(biāo)準(zhǔn)化操作確定關(guān)鍵參數(shù)標(biāo)準(zhǔn)化可靠性設(shè)計產(chǎn)品質(zhì)量原材料化學(xué)成分微觀組織顧客需求對需求的理解質(zhì)量功能Source of Quality Variation4. Quality System Quality System Quality System Run

9、ning Quality System Audit Quality System Certificate 5. Quality Improvement Continuous improvement 6methodology6. Cost of quality7. Quality Management Information SystemMapping the course contentQuality information systemCustomer requirementQuality planningQuality inspection and controlQuality assur

10、anceQuality improvementQuality of product & serviceTextbook & References Statistical Quality Control, Eugene. Grant Introduction to statistical quality control, Montgomery 新編質(zhì)量管理學(xué)，張公緒編著新編質(zhì)量管理學(xué)，張公緒編著 Total quality Management, Feigenbaum Quality Planning and Analysis, GrynaProfit of quality managementA successful QM will offer