實(shí)用酒店英語第三客房服務(wù)PPT課件

1、湖北國土資源職業(yè)學(xué)院DialoguesUnit 7Chamber ServicesRoom Status 客房狀態(tài)湖北國土資源職業(yè)學(xué)院DialoguesUnit 7Chamber ServicesJ=Jane (Housemaid) S=Stephen Nobel (Guest)S: Who is it?J: I am the housemaid. May I come through, please?S: Come in.J: Good morning, sir. Im sorry to disturb you.S: It doesnt matter.J: Id like to clean

2、the room. May I do it now?S: Well, Im a bit tied up at the moment. Can you come later?J: What time would it be convenient, sir?S: Let me see. Could you come around 12:00?J: Im sorry, sir. No cleaning can be done between 12:00 noon and 2:00 p.m. May I come between 2:00 and 3:00 p.m.?S: I guess so. Il

3、l be out then anyway.Dialogue 1 Making Up the Room 整理房間湖北國土資源職業(yè)學(xué)院DialoguesUnit 7Chamber ServicesJ=Jane (Housemaid)S=Stephen Nobel (Guest)J: Excuse me. Have you any laundry? The laundry man is here to collect it.S: No, not now, thank you.J: If you have any, please just leave it in the laundry bag beh

4、ind the bathroom door. The laundry man comes over to collect it every morning.S: Thank you.J: Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.S: I see. What if there is any laundry damage? I wonder

5、if your hotel has a policy on dealing with it.J: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry.S: That sounds quite reasonable. I hope theres no damage at all.J: Dont worry, sir. The Laundry Department has wide experience in their work.S:

6、 All right. Thank you for your information.J: Not at all.Dialogue 2 Explaining How to Get the Laundry Service 介紹洗衣服務(wù)湖北國土資源職業(yè)學(xué)院DialoguesUnit 7Chamber ServicesJ=Jane (Housemaid) S=Stephen Nobel (Guest)J: Room service. Can I help you?S: Good morning. Can I order some room service?J: Of course, sir. Wha

7、t would you like?S: Id like a continental breakfast.J: Very good, sir. Would you like tea or coffee?S: Coffee. Could I have a cappuccino?J: Certainly, sir.S: How long will that be? Im in a hurry this morning.J: Itll be with you in ten minutes.S: Good.J: Could I have your room number, please?S: Its 6

8、503.J: Thank you, Mr. Nobel. Goodbye.S: Thank you. Goodbye.Dialogue 3 Room Service 客房送餐服務(wù)湖北國土資源職業(yè)學(xué)院DialoguesUnit 7Chamber Services湖北國土資源職業(yè)學(xué)院Useful DrillsUnit 7Chamber Services1. Daily Service 日常服務(wù)用語May I come in? 我可以進(jìn)來嗎?Im sorry to disturb you. 不好意思打擾您了。Im sorry to disturb you. May I clean the room,

9、 sir? 對(duì)不起打擾您了，先生，我來打掃一下房間好嗎?Good morning, sir. Sorry to disturb you. May I make up the room now? 早上好，先生。對(duì)不起打擾您了，我現(xiàn)在可以收拾房間嗎？Do you want your room to be cleaned? 請問您需要打掃房間嗎？湖北國土資源職業(yè)學(xué)院Useful DrillsUnit 7Chamber Services2. Making an Apology 致歉Excuse me. 對(duì)不起。I am sorry. 很抱歉。I beg your pardon. 請您原諒。Pardon

10、 me for interrupting. 對(duì)不起打擾你們了。Please excuse me for coming so late. 請?jiān)徫襾磉t了。Im sorry I was so careless. 很抱歉我太粗心了。Im sorry; this is our mistake. 對(duì)不起，這是我們的失誤。Sorry, Ill send a chambermaid immediately. 對(duì)不起，我馬上派一個(gè)房間服務(wù)員過去。湖北國土資源職業(yè)學(xué)院TipsUnit 7Chamber Services1. Sweep Order in Slack Season 淡季時(shí)的清掃順序湖北國土資源職業(yè)

11、學(xué)院TipsUnit 7Chamber Services2. Sweep Order in Peak Season 旺季時(shí)的清掃順序湖北國土資源職業(yè)學(xué)院ExercisesUnit 7Chamber ServicesExercise 1 Dialogue CompletionComplete the following dialogue according to the Chinese in brackets and then read it in roles.J=Jane (Housemaid) S=Stephen Nobel (Guest)J: (Knocking three times)

12、Turn-down service, may I come in?S: Come in, please. But Im waiting for my friends to a nightclub._?（你等一下再來，好嗎？）J: Certainly, sir, but it is 10 oclock, and I go off at 11 p.m. _.（如果您愿意，我10點(diǎn)半再來吧。）S: Well, I dont know. They are a little late.J: Dont worry. _.（您可以把“請勿打擾”的牌子掛出去，我看見后就不會(huì)來敲門的。）S: Then nobo

13、dy will make up my room.J: Oh, I dont think so, sir. If you dont remove the sign when I leave, _.（我會(huì)讓值夜班的服務(wù)員來幫您整理的。）I wish you a good night.S: Thanks. Good night.Could you come back laterWould it be convenient if I return at half past tenPut out a “DND” sign, and if I see it. I wont knock againI wil

14、l let the overnight staff to make up your room湖北國土資源職業(yè)學(xué)院ExercisesUnit 7Chamber ServicesExercise 2 Role-play諾貝爾先生在天天酒店入住，他住了幾天了，房間門口一直掛著“請勿打擾”（DND）的牌子，所以都沒有進(jìn)行過房間的清潔。清潔工簡敲開了他的房門，詢問清潔事宜。請你和你的同學(xué)準(zhǔn)備該對(duì)話，并在班上表演。J=Jane (Attendant) S= Stephen Nobel (Guest)J: Good morning. Room Center. How may I help you?S: Go

15、od afternoon. Could you send someone to clean my room?J: May I have your name and room number, please?S: Stephen Nobel. Room 2608.J: Yes, Mr. Nobel. The “DND” sign hanged on your room doorknob most of the day. So we didnt clean the room so as not to disturb you.S: We, it is my fault. I forgot to take down the sign when I went out.J: Do you wish the room to be cleaned now?S: Yes, if there is not much bother.J: No trouble at a