禮賓部英語(yǔ)演練

1、禮賓部英語(yǔ)-培訓(xùn)禮賓部Concierge行李生Bell man / Bell boy門(mén)童Doorman行李Luggage / Baggage行李架Luggage rack行李存放處Luggage Depository行李車(chē)Baggage trolley司機(jī)Driver導(dǎo)游Tour guide電梯Elevator洗手間Toilet機(jī)場(chǎng)Airport火車(chē)站Railway station商場(chǎng)Shopping center超市Super market小費(fèi)Tip雨傘Umbrella接機(jī)服務(wù)Pick-up service / Limousine service 行李寄存Check baggage叫早服務(wù)M

2、orning call貴重物品Valuables易碎物品Fragile objects自助早餐Buffet breakfast往前直走Straight on常用詞匯五星級(jí)酒店Five-star hotel前廳部Front office department總臺(tái)Reception / Front desk總機(jī)Operator / Service center商務(wù)中心Business center票務(wù)Ticket service游泳池Swimming pool西餐廳Western restaurant中餐廳Chinese restaurant大堂吧Lobby lounge / 醫(yī)務(wù)室Clinic

3、Room桑拿Sauna / 按摩Massage / 美容廳Beauty salon多功能廳/ 會(huì)議室Powerlong Multi-Function Hall / Meeting room 停車(chē)場(chǎng)Parking lot總經(jīng)理General manager / 經(jīng)理Manager大堂副理Assistant manager AM賓客關(guān)系主任Guest relation officer GRO主管Director / 領(lǐng)班Supervisor樓層服務(wù)員Room boy / Room waiter總臺(tái)接待Receptionist / 維修人員Repairman換錢(qián)change money明信片post

4、card洗衣袋Laundry bag小心輕放Handle with Care / 請(qǐng)勿倒立Keep Top Side Up常用句子Are these your baggage?這些是您的行李嗎？Is this everything, sir ？這是全部東西嗎，先生？May I take them for you? / Let me help you with your luggage. 我來(lái)幫您拿好嗎？/ 讓我來(lái)幫您拿吧。I hope Im not disturbing you.我希望沒(méi)有打擾您。Just a moment, madam. Ill bring them to you right

5、 away.等一會(huì)兒，夫人。我馬上送來(lái)。The bellboy will show you to your room, sir.先生，行李生會(huì)送您到房間的。Here is your room key.給您房間鑰匙。You maycan leave your luggage in the Concierge.您可以把行李放在禮賓部。Would you like to check your luggage here?您要寄存行李嗎？Dont worry, your luggage will be sent up at once.別擔(dān)心，您的行李很快就會(huì)送上去的。When you check out

6、, please call NO.63and well help you with your l uggage immediately.如果您要退房，請(qǐng)致電63，我們將馬上幫您運(yùn)送行李。May I know your room number? / Whats your room number, please? 您能告訴我您的房間號(hào)嗎？May I have a look at your room card?我可以看一下您的房卡嗎？Do you mind if I put your luggage at here?我把您的行李放在這里好嗎？Please sign your name here.請(qǐng)您

7、在這里簽名。Would you like me to call a taxi for you? / Would you want a taxi? 你需要我為你叫一輛出租車(chē)嗎？/ 需要出租車(chē)嗎？About 30 minutes by texi from here to Airport.從這里到機(jī)場(chǎng)大概需要30分鐘。Im sorry to have kept you waiting ./Sorry to have kept you waiting 對(duì)不起讓你久等了。Would you tell me your phone number?您能告訴我您的電話號(hào)碼嗎？After you, please

8、/ You first, please.你先請(qǐng)。This way, please這邊請(qǐng)。Is there anything else I can do for you ？您還有什么事要我做嗎？I see what your mean.我了解你的意思。Ill send the luggage up by another lift.我乘另一部電梯把行李送上去。Here we are, sir, room 1335先生，1335房到了。情景對(duì)話1，客人在門(mén)口時(shí)A car pulls up in front of The first World Hotel and a doorman goes for

9、ward to meet the Mr Steven ，opening the door of the car for them. 汽車(chē)停在了第一世界大酒店門(mén)口，門(mén)童上前為Steven 先生開(kāi)車(chē)門(mén)。場(chǎng)景一：DoormanD:Good evening, sir and madam Welcome to our hotel 門(mén)童D：晚上好。歡迎光臨！Mr StevenS：Good evening Steven 先生S：晚上好。D Excuse me, sir So you have got altogether four pieces of lugga ge ？D ：對(duì)不起先生，您一共帶了4件行李

10、是嗎？S Yes.D Ok Leave it to me, sir. Ill take care of your luggage.D ：好的，讓我?guī)湍冒?，我?huì)照看好行李的。S Thank you S ：謝謝。D Not at all. The Reception Desk is straight ahead This way, pleas e D ：不客氣先生。總臺(tái)就在前面，這邊請(qǐng)。場(chǎng)景二：S ：Excuse me ，where is the restaurant ？S ：對(duì)不起，請(qǐng)問(wèn)餐廳在哪里？D ：We have Chinese restaurant and a western-styl

11、e restaurant Whic h one do you prefer ？D ：我們這里有中餐廳和西餐廳，您更喜歡哪個(gè)呢？S ：Id like to try some Chinese food today S ：今天我想來(lái)點(diǎn)中國(guó)菜。D ：The buffet?D ：要自助的嗎？S ：Yes.S ：是的。D ：Is on the First floor This way, please.D ：那在一樓，這邊請(qǐng)。S ：What are the hours at the restaurant ？S ：幾點(diǎn)有飯吃呢？D ：Lunch 1030 a m to200 p m ；Dinner 530 t

12、o 1000 p m D ：午餐是上午10點(diǎn)半到下午2點(diǎn)，晚餐是下午5點(diǎn)半到晚上10點(diǎn)。S ：Thank you D ：Youre welcome 2，帶領(lǐng)客人到房間BellboyB：Is this everything, sir ？B ：這是全部的行李嗎，先生？Mr StevenS：Yes, thats everything S ：是的。B ：Ok, May I have a look at your room card ？B ：能不能讓我看下您的房卡？S ：Oh ，yes is 1335S ：噢，好的。我住1335房。B ：I see Now please follow me Ill sh

13、ow you to your room. B ：好的。現(xiàn)在我?guī)ツ姆块g。S ：Where is the Western restaurant ？S ：西餐廳在哪呢？B ：Oh, its on the First floor. Get out the lift and turn right, sir. B ：在一樓，先生。出電梯右轉(zhuǎn)就到了。S ：When will it open?S ：什么時(shí)候開(kāi)呢？B ：The service time is 7:00am. To 10:00am.B ：營(yíng)業(yè)時(shí)間是早上7點(diǎn)到10點(diǎn)。S ：OK 。B ：Here we are, sir. Room 1335.

14、Let me help you to open the door. B ：我們到了先生，1335房。讓我?guī)湍_(kāi)門(mén)吧。門(mén)開(kāi)后B ：You first, sir. Do you mind if I put your luggage at here?B ：您先請(qǐng)先生，我把您的行李放在這里好嗎？S ：Its OK, Thank you many much,S ：好的，非常感謝。B ：Thats my job.How do you like this room?B ：這是我們工作。房間如何呢先生？S ：Its very cozy I like it very much.S ：非常舒適，我很喜歡。B ：R

15、ight, is there anything else I can do for you?B ：還有其他需要嗎？S ：No, Thank you.B ：OK, Good night.3，客人寄存行李Mr StevenS：I want to check my luggage.S ：我想要寄存我的行李。BellmanB：Certainly, sir. You can check luggage here. Please go thr ough the formalities.B ：當(dāng)然可以，先生。你可以把行李寄存在這里。請(qǐng)您辦一下寄存手續(xù)。S ：No problem.S ：沒(méi)問(wèn)題。B ：May

16、I know your room number?B ：您是幾號(hào)房的？S ：My room number is 1335.S ：1335。B ：When will you take them back? Sir.B ：您什么時(shí)候來(lái)取呢？S ：About 30 minutes later.S ：大約半小時(shí)以后。B ：OK, please sign your name here.B ：好的，請(qǐng)?jiān)谶@里簽個(gè)名。B ：Keep the luggage check card, and for drawing, please show the s econd half of this card.B ：請(qǐng)保存好行李寄存卡，當(dāng)您來(lái)取回行李時(shí)，請(qǐng)出示這張卡的下半聯(lián)。S ：OK, thank you very much. Bye bye.B ：See you. Sir.4，客人要出租車(chē)DoormanD：Would you like me to call a taxi for you?D ：需要一輛的士嗎？Mr StevenS：Yes, thanks.S ：是的。D ：Where to? Sir.D ：到哪里呢