商務(wù)英語視聽說教案

1、黑龍江農(nóng)業(yè)工程職業(yè)學(xué)院人文學(xué)院商務(wù)英語視聽說教案商務(wù)英語教研室教案教學(xué)內(nèi)容教學(xué)設(shè)計(jì)授課題目Unit 8Receiving Visitors授課時(shí)間2 學(xué)時(shí)授課進(jìn)度第 6次教學(xué)目標(biāo)知識(shí)：熟悉機(jī)場(chǎng)、酒店的接待禮儀；掌握機(jī)場(chǎng)接待、酒店登記入住過程中所用的相關(guān)英語表達(dá)，能夠流利地與到達(dá)機(jī)場(chǎng)的外商交流、問候，并幫助外商入住酒店； 掌握日程安排的相關(guān)英語表達(dá)，能夠與外商簡(jiǎn)單討論今后幾天的日程安排。能力：培養(yǎng)學(xué)生商務(wù)接機(jī)入住中的英文聽、說綜合表達(dá)能力和商務(wù)公關(guān)、組織接待、協(xié)調(diào)創(chuàng)新能力。素質(zhì)：培養(yǎng)學(xué)生具備良好的品行和職業(yè)道德修養(yǎng)和團(tuán)隊(duì)合作精神。重、難點(diǎn)分析教學(xué)重點(diǎn)：機(jī)場(chǎng)接待與酒店入住相關(guān)用語的學(xué)習(xí)及在相關(guān)場(chǎng)景

2、的應(yīng)用。教學(xué)難點(diǎn)：視聽理解與信息分析；機(jī)場(chǎng)接待與辦理酒店入住的交際實(shí)踐。教學(xué)內(nèi)容設(shè)計(jì)及進(jìn)程Students regard to teacher, and check on work attendance 30 秒Review the important words and expressions2 分鐘Course introduction13 分鐘Presentation of New Language55分鐘. Give comments and suggestions18 分鐘 . Homework1 分 30 秒教學(xué)資源選用教材：新視野商務(wù)英語視聽說（上冊(cè)）外語教學(xué)與研究出版社出版。教

3、參：新視野商務(wù)英語視聽說（上冊(cè)）教師用書外語教學(xué)與研究出版社出版。課件：隨教材附帶電子光盤。教學(xué)方法選擇案例教學(xué)法、小組討論法、角色扮演法，交際教學(xué)法等。【學(xué)生課前準(zhǔn)備】知識(shí)： 1. 商務(wù)接待和溝通相關(guān)英文表達(dá)2. 查閱商務(wù)接機(jī)和入住的相關(guān)禮儀工具： 1. 字典 2. 教材【教師課前準(zhǔn)備】多媒體課件、視頻錄像、商務(wù)接機(jī)和入住相關(guān)禮儀材料、接機(jī)牌，花束等師生問好，教師詢問考勤，了解學(xué)生出勤情況。（ 30 秒）復(fù)習(xí)上節(jié)課的重點(diǎn)詞匯及語句表達(dá)，以幾個(gè)相關(guān)提問的方式，要求學(xué)生準(zhǔn)確回答相關(guān)表達(dá)。（ 2分鐘）新課導(dǎo)入（13 分鐘）1. 提出三個(gè)有關(guān)商務(wù)接待重要性的問題，使學(xué)生在討論中初步認(rèn)識(shí)到接待來訪的重

4、要性。分組討論問題；請(qǐng)幾位同學(xué)代表回答相關(guān)問題；最后教師給出評(píng)價(jià)。2. 根據(jù)本節(jié)課的案例，給出任務(wù)。 挑選五家公司中的兩家進(jìn)行接機(jī)及辦理酒店入住情景模擬。使各組學(xué)生對(duì)此學(xué)習(xí)情境中的兩個(gè)工作任務(wù)及流程有了初步的認(rèn)識(shí)和理解。糾正在情景模擬中出現(xiàn)語言不規(guī)范、禮節(jié)應(yīng)用不當(dāng)以及溝通不暢等問題。這就為本節(jié)課程的展開做了很好的導(dǎo)入作用。新課講授1. 案例展示（5分鐘）通過視頻播放展示本節(jié)課的公司案例， 使學(xué)生了解接機(jī)及辦理酒店入住流程。Students regard to teacher, and check on work attendanceReview the important words and

5、expressions1. How to meet guests at the airport?2. How to take guests to their hotel?3. How to make small talk with the guests?4. How to see off at the airport?Course introduction1. Ask students some questions and discuss in pairs.Fist impressions help to build a friendly relationship, set a positiv

6、e tone for the entire business experience, and establish a good image of your companyDivide the class into pairs and have Ss discuss the questions.Ask two or three Ss to share their answers with the rest of the class.Give comments and summaries Ss ideas.Questions:What do you do and say when you rece

7、ive a business visitor at your office or meet him/her at the airport for the first time?How important are first impressions?What effect doest the initial contact have on future relations?2. TaskAccording to this lesson case, given the task, select two of the five companies, and imitate the situation

8、s of how to pick up and check in at the hotel.Find out mistakes with expressions, etiquettes and commutations, to expend this lesson.Presentation of New Language1. Case show： Meeting a business partner at the airportNew words and expressionssuperb sju'p?:bcozy 'k ?uziparking lotwell-decorate

9、d 'dek ?reitidbalcony 'b?lk ?nithoughtful ' ?:tfulconsiderate k?n'sid?ritPre-viewing: have a rough idea of the videoSweaterMr. Lin: the Sales教學(xué)內(nèi)容教學(xué)設(shè)計(jì)Miss Wang: the Mr. Lin s secretary.Ms. Jones: from Flora Garment Trading, U.S.A2. DiscussionAfter the video, discuss in pairs and make

10、procedures of picking up and checking in at the hotel in English.3. Introduce the proceduresAfter discussion, five companies sent representatives to introduce pick up and deal with the hotel check-in process. Then the teacher comments on and introduces to students the correct procedures.Arrive at th

11、e airport an time.Bring pick up card, flowers or small gifts.Welcoming and introduce.Small talk topicsTaking guests to their hotel.Check in at the hotel (reserve a room before)Settle in4. Useful expressionsWelcoming and introduce.Receiver:Excuse me, are you from ？You re welcome. Very pleased to meet

12、 you.Not at all. It s the least I could do.I m here to meet with you on behalf of my companyWe vebeen anticipating your arrival.May I introduce my secretary?Visitor:It very kind of you to have come.Thank you for coming to meet meSmall talk topicsReceiver:How was the flight ？Is the first trip to chin

13、a?How do you find the weather here?Visitor:Just wonderful! Good food and food service.The plane was late in arriving.It s lovely/warm/sunny/dismal/cloudy/cold/damp/wet/stormy/windy2. 小組討論（3 分鐘）視頻播放完畢，學(xué)生進(jìn)行小組討論， 形成接機(jī)及辦理酒店入住的工作任務(wù)流程。3. 接機(jī)及辦理酒店入住的流程介紹（5 分鐘）這部分主要是在各組討論完畢之后，五家公司分別派代表介紹接機(jī)及辦理酒店入住流程。由教師點(diǎn)評(píng)并向?qū)W生

14、介紹正確的接機(jī)及辦理酒店入住流程。4. 重點(diǎn)用語介紹（12 分鐘）教師將適合本節(jié)課主題的接待用語進(jìn)行歸納、總結(jié)，向?qū)W生介紹講解在機(jī)場(chǎng)接待及辦理酒店入住時(shí)與外商進(jìn)行良好溝通的用語和句子。此部分為學(xué)生展開情景模擬做鋪墊。5. 情景模擬及角色扮演：（ 30 分鐘）學(xué)習(xí)情境及角色介紹： 你是一家公司的外貿(mào)部經(jīng)理，與你公司有貿(mào)易往來的加拿大ASC公司貿(mào)易代表威爾森女士將于近日抵達(dá)你所在的城市，與你進(jìn)行貿(mào)易洽談， 請(qǐng)安排好相關(guān)工作人員到機(jī)場(chǎng)迎接并幫助辦理酒店入住。情景模擬及角色扮演： 根據(jù)這節(jié)課的學(xué)習(xí)情境，教師將五家公司進(jìn)行任務(wù)劃分，其中一家公司為來訪公司，其余四家為接待公司， 分別要求他們按照正確的流程

15、完成接機(jī)及辦理酒店入住流程。要求語言得體，溝通得當(dāng)，工具選擇正確，展現(xiàn)良好的團(tuán)隊(duì)協(xié)作能力和跨文化交際能力。（注： 教師會(huì)為學(xué)生提前準(zhǔn)備好接機(jī)牌、 鮮花、 房卡等工具供學(xué)生選擇。 ）評(píng)價(jià)及總結(jié)（18 分鐘）在整個(gè)情景模擬過程中，教師進(jìn)行監(jiān)控、引導(dǎo)、 督促和鼓勵(lì)，讓學(xué)生成為課堂的主角。最后進(jìn)行組內(nèi)自評(píng)和組組互評(píng)，找出各自的優(yōu)缺點(diǎn)，由教師對(duì)各小組進(jìn)行點(diǎn)評(píng)， 作總結(jié)性評(píng)價(jià)。之后進(jìn)行此學(xué)習(xí)情境的小結(jié)，完成本學(xué)習(xí)情境的學(xué)習(xí)。布置作業(yè)（1 分 30 秒）About the hotelWe ve reserved a room for you on the 5 th floor.What a cozy and

16、 bright room, it s very thoughtful of you to have arranged all this for me.Settle inAnything else I can do for you?Then I d better take my leave so you can have a rest/so you can get unpacked/so you can freshen up after you journey/so you can settle in.5.Role-playDivide the class into groups and all

17、ocate the roles.Remind Ss of safe topics for small talks while monitoring the class.Have some groups to present their conversations in class.You are a foreign trade manager. Ms Wilson is the trade representative of Canada ASC company; she is arriving in your city and interacting with your trade nego

18、tiations. Please arrange related working personnel to the airport to meet and to help deal with the hotel. . Give comments and suggestionsMonitoring, leading, supervising, encouraging the students to be the protagonist. Find out the advantages and disadvantages and finish the task. . Homework復(fù)習(xí)思考設(shè)計(jì)：1. How to meet guests at the airport?2. How to take guests to their hotel?3. How to make small talk with the guests?4. How to see off at the airport?課后作業(yè)：1. Recite the new words and expressions.2. Finish the exercises on the book.3. Preview next un