《酒店服務(wù)英語》課程單元教學(xué)設(shè)計第1章Project-3--Check-in)

1、精選優(yōu)質(zhì)文檔-傾情為你奉上精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)專心-專注-專業(yè)精選優(yōu)質(zhì)文檔-傾情為你奉上專心-專注-專業(yè)酒店服務(wù)英語課程單元教學(xué)設(shè)計Project 3 Check-in一、基本信息 (basic information)1. 本次課項目（the units project）： checking in2. 核心能力目標(biāo)（core capability objectives）： Make students be able to help guests check in with the reservation at the front desk using proper En

2、glish.Make students be able to help walk in guests check in at the front desk using proper English.3. 知識目標(biāo)（knowledge objectives）：Make students master some words and phrases related to checking in procedures.Make students master some useful patterns of checking in procedures, as well as the expressio

3、ns of up-sale skills of selling the hotel rooms.4. 情感目標(biāo)（affective objectives）： Help student to be more confident and positive in study and work.5. 素質(zhì)目標(biāo)（Quality objectives）： Train students ability of communication and cooperation. Make students more qualified and professional in their field through l

4、earning and practice.6. 能力訓(xùn)練任務(wù)（Capability training task）：Check in for the guest with reservation.Check in for the walk in guests.7. 教學(xué)場地（teaching site）：Training room8物品準(zhǔn)備（teaching materials）：Related teaching staff and PPT9. 授課說明（teaching introduction）：This course aims to improve students practical a

5、bilities in receiving guests and offering related help to guests to check in through imitating and practicing. Teacher plays a role of guiding and organizing the activities on class to train the professional operation ability of students. There are various teaching methods applied in the class to ma

6、ke this teaching process more effective.二、能力訓(xùn)練設(shè)計（capability training design） Step 1： Warming-up（3 minus）學(xué)生前臺列隊，師生英語致意問候，教師檢查儀容儀表。目的：培養(yǎng)學(xué)生良好的職業(yè)意識和習(xí)慣。2.學(xué)生共同回答入住的流程和相應(yīng)的句子和表達(dá)方式；提問關(guān)鍵步驟的名稱。目的：檢查上次課學(xué)生能力，提高學(xué)生注意力和應(yīng)變力，為本次課任務(wù)做鋪墊。Step 2： Leading-in the project（2 minus）教師布置本節(jié)課任務(wù)：Scene: The guest Mark King and his

7、 wife from Canada come to the SJZ hotel to have a long trip. Suppose you are the receptionist at the front desk. Please help them check in.（情境：來自加拿大的Mark 和他的妻子來到石家莊酒店。假設(shè)你是前廳的接待員，請為他們辦理入住手續(xù)。）Step 3：Students trying to work out a dialogue by themselves (8 minus)老師讓學(xué)生分組試做本對話，然后挑出兩名同學(xué)當(dāng)前臺接待員和外賓進行對話，讓其他同學(xué)仔

8、細(xì)聽發(fā)現(xiàn)問題和不足。目的：通過學(xué)生的試做過程讓其聯(lián)系實際工作經(jīng)驗，豐富英語表達(dá)能力，體現(xiàn)了建構(gòu)主義學(xué)習(xí)觀。Step 4： Teachers demonstrating and explaining（10 minus）引導(dǎo)學(xué)生討論歸納為客人辦理入住的程序。教師模擬前臺接待員為客人辦理入住的全過程，與外賓展開對話。學(xué)生認(rèn)真聽、認(rèn)真觀察。講解關(guān)鍵句子，使學(xué)生掌握多種表達(dá)方式。(外賓配合演示情景) 問候客人 Good morning , Sir. Welcome to our hotel.詢問顧客姓名 May I know your name？詢問顧客是否有預(yù)定 Do you have a reser

9、vation?讓顧客簽名 Please sign your name here. 向顧客遞交房卡 Here is your key card, receipt and the registration form.表達(dá)祝愿Hope you will have a good stay.Step 5： Students mocking practice in groups with the teachers guide （5minus）目的：體會角色，進一步鞏固入住服務(wù)的程序，訓(xùn)練張口能力和應(yīng)變能力。任務(wù)一：練習(xí)掌握關(guān)鍵句子學(xué)生兩人一組，互換角色進行會話練習(xí)，掌握關(guān)鍵句子。任務(wù)二：程序訓(xùn)練利用真實場景，分角色與外賓模擬對話，教師巡回點撥、指導(dǎo)；教師根據(jù)發(fā)現(xiàn)的問題集中講解，學(xué)生再對話練習(xí)。Step 6： Class demonstration and feedback control（10 minus）目的：學(xué)生體驗成果，進一步發(fā)現(xiàn)問題，明確努力方向。分別請幾位學(xué)生到前臺，外教扮演客人模擬進店辦理入住手