2022年國家開放大學(xué)《管理英語(2)》形成性考核冊參考資料與《護(hù)理科研方法》網(wǎng)絡(luò)核心課形考網(wǎng)考作業(yè)及答案_第1頁
2022年國家開放大學(xué)《管理英語(2)》形成性考核冊參考資料與《護(hù)理科研方法》網(wǎng)絡(luò)核心課形考網(wǎng)考作業(yè)及答案_第2頁
2022年國家開放大學(xué)《管理英語(2)》形成性考核冊參考資料與《護(hù)理科研方法》網(wǎng)絡(luò)核心課形考網(wǎng)考作業(yè)及答案_第3頁
2022年國家開放大學(xué)《管理英語(2)》形成性考核冊參考資料與《護(hù)理科研方法》網(wǎng)絡(luò)核心課形考網(wǎng)考作業(yè)及答案_第4頁
2022年國家開放大學(xué)《管理英語(2)》形成性考核冊參考資料與《護(hù)理科研方法》網(wǎng)絡(luò)核心課形考網(wǎng)考作業(yè)及答案_第5頁
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2022年國家開放大學(xué)《管理英語(2)》形成性考核冊參考資料與《護(hù)理科研方法》網(wǎng)絡(luò)核心課形考網(wǎng)考作業(yè)及答案2022年國家開放大學(xué)《管理英語(2)》形成性考核冊參考資料《管理英語(2)》是國家開放大學(xué)2017年春季新開的課程之一,對國家開放大學(xué)的管理專業(yè)學(xué)生進(jìn)行統(tǒng)一考試。該資料對學(xué)生完成學(xué)習(xí)任務(wù)起著一定的輔助作用。本文庫還有國家開放大學(xué)其他課程的參考資料,可以參考。作業(yè)1一、交際用語(共計10分,每小題2分)1-5題:選擇正確的語句完成下列對話,并將答案序號寫在題前括號內(nèi)。1.-Iwasworriedaboutmymath,butMr.WhitegavemeanA.-.A.That’saneasycourse.B.Congratulations!C.Mr.Whiteisverygood.2.-Hi,Helen,I’llhaveaninterviewtomorrow.I’mafraidIcan’tmakeit.-.A.Sure,youcan.Takeiteasy.B.I’msorrytohearthat.C.That’sallright.3.一ShouldIleaveearliertomorrowmorning?-.A.Yes,it’sbettertoleaveearliertoavoidthemorningtraffic.B.Yes,youwill.C.No,youwon’t.4.一Howdoyouthinkofthethemeofourevent?-.A.It’sprettygood.B.Ifeelsosorryaboutthat.C.I’dliketohavesometea.5.-.一Itwillbeheldonthe3rdfloorofShakiratonHotel.A.Whenwillyougiveaspeech?B.Doesyourspeechstillgoon?C.Whatistheaddressofyourspeech?二、詞匯與結(jié)構(gòu)(共計30分,每小題2分)6-20題:閱讀下面的句子,從A,B、C三個選項(xiàng)中選出一個能填入空白處的正確選項(xiàng),并將答案序號寫在題前括號內(nèi)。6.Hewasalwaysinsharinghisenormousknowledge.A.generous B.generationC.generate7.Hisactionisalwayswithhiswords.A.constant B.continuous C.consistent8.-Canyougoskatingwithusthisafternoon?一Sorry,Ican’t.Itakecareofmylittlesisterathome.A.could B.may C.haveto9.-Whosetextbookisthis?-ItJohn’s.Ithashisnameonit.A.can’tbe B.mustbe C.mightbe10.I’mwritingtoapositionasacomputerengineerinyourcompany.A.thankfor B.waitfor C.applyfor11.Youcantrythesemethodstokeepyourinterviewanxietycontrol.A.under B.on C.with12.acompanyreallywantsisacandidatehastherightskills.A.What...that B.That...what C.That...that13.Thesetipsmayhelpyouavoidbademployeesforyourcompany.A.tohire B.hiring C.hire14.Writethetelephonenumberdownyouforget.A.oncase B.incase C.undercase15.Doeshisabsencetoyourwork?A.makeadifferenceB.takeallthecredit C.bringabout16.Americanyoungpeoplewouldratheradvicefromstrangers.A.get B.getting C.got17.youpreparecrosstrainingplans,youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.A.Although B.Evenif C.As18.Thesuccessofoureventistothesponsor.A.related B.based C.intended19.Yourlong-termsuccessineventplanningwillbebasedtheexperienceyouhad.A.to B.on C.of20.thefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.Get B.GettingC.Toget三、閱讀理解(共40分,每小題4分)21-25題:閱讀下列短文,從A,B、C三個選項(xiàng)中選出一個正確答案,并將答案序號寫在題前括號內(nèi)。Passage1PPHCandGooseneckaretwoorganizationsthatdosimilarcommunitywork.Eachhashiredanewstaffmembertomakecontactwithandprovideservicestonewparents.ElainehasacceptedajobwithPPHC.Shehasadegreeinpsychologybuthasneverdonethistypeofworkbefore.Onherfirstday,aftershowinghertoherdeskandintroducinghertocolleagues,thedirectorgivesheratownmapandalistofthenamesofthefamiliesshewillberesponsiblefor,andwishesherluck.Afterlunch,Elainesetsouttocontactthefamilies,worriedaboutwhatshe’lldoorsaywhenshemeetsthem.MarkhasadegreesimilartoElaine’s,andhasjustbeenhiredbyGooseneck.Onhisfirstday,helearnsthathisjobwillconsistoftrainingforthenextweek.Markspendstwodaysgoingonfamilyvisitswithexperiencedstaffmembers,anddiscusseswiththemwhattheydidandwhy.Herole-playssomesituationswithotherstaffmembers,andgetssomedirectinstructionfromthem.Bythefollowingweek,whenhe’sonhisown,hefeelshehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.Andheknowsthathistrainingwillcontinue.Whichsituationwouldyouratherbein,beingthrownintothethickofthingswithnotrainingorbeingtrainedtopreparefortheworkyou’regoingtodo?21.WhatarePPHCandGooseneck?A.Theyaretwocompaniesthatdosimilarbusiness.B.Theyaretwoorganizationsthatdodifferentcommunitywork.C.Theyaretwoorganizationsthatdosimilarcommunitywork.22.WhichdegreedoesElainehave?A.Psychologydegree.B.Physiologydegree.C.Sociologydegree.23.Whichofthefollowingstatementsistrueaccordingtothepassage?A.Elainehasdonethistypeofcommunityworksoherorganizationdoesn’tprovidestafftraining.B.Markhasaclearideaofhisjobafterthetraining.C.Markknowshistrainingcomestoanend.24.HowisMarktrainedtobepreparedforhiswork?A.Markspendstwodaysonfamilyvisitswithexperiencedstaffmembersanddiscusswiththem.B.Markrole-playssomesituationswithotherstaffmembersandgetssomedirectinstructionfromthem.C.BothAandB.25.Whatisthemainideaofthepassage?A.Theimportanceoftraining.B.Differenttrainingways.C.Elaine’sandMark’sworkexperience.26-30題:請根據(jù)短文內(nèi)窯判斷給出的語句是否正確,正確的寫“T”,錯誤的寫“F”,并將答案寫在題前括號內(nèi)。Passage2Hiringtherightemployeeisachallengingprocessforacompany.Abadhirenotjustwastesyourtimeandmoney,butalsoimpactstheteamspiritandcompanymorale.Agoodhire,however,paysyoubackinemployeeproductivity,successfulemploymentrelationship,andbusinesscultureenhancement.Herearecertainrulesthatyoucanusetoselecttherightemployee.Designaneffectiveadvertisement.Aclearlytargetedad.attractsqualifiedcandidatesanddiscouragesothers.Youcanmakeyourad.Moreeffectivewithapreciseandspecificjobdescription.Asktherightjobinterviewquestions.Thepurposeoftheinterviewistofindoutifthecandidateisastrongfittoyourbusiness.Byusingasequenceofparticularlydesignedquestions,youareabletogetatruepictureofyourpotentialemployee.Checkbackgroundsandreferences.Backgroundcheckinghelpsyoureducerisksandimprovetheoverallqualityofhire.Youneedtoverifythatallthepresentedcredentials,skills,andexperienceareactuallypossessedbyyourcandidate.(F)26.Hiringthewrongemployeeisexpensive,costlytoacompany,andtimeconsuming.(F)27.Acompanyhastospendalotofmoneyhiringarightemployee.(F)28.Anadvertisementwithacleartargetwillmakeallcandidateslosecourage.(T)29.Welldesignedinterviewquestionscanhelpyouknowmoreaboutthecandidates.(T)30.Workexperienceisoneoftheprimarythingsforanemployertoverifyinbackgroundchecking.四、翻譯(共計20分,每小題4分)31-35題:選擇正確的譯文,并將答案序號罵在題前括號內(nèi)。31.Atruefriendissomeonewhoreachesforyourhandandtouchesyourheart.A.一個真實(shí)的朋友就是能伸出他的手觸碰你心靈的人。B.一個真實(shí)的朋友就是能伸出他的手理解你心靈的人。C.真正的朋友是一個可以援手幫助并感動你心扉的人。32.Theoldsaying“practicemakesperfect”appliestointerviewingtoo.A.古話“曲不離口”也適用于招聘。B.古話“熟能生巧”對面試準(zhǔn)備也是適用的。C.在申請面試資格時我們常常用到古話“熟能生巧”。33.Wecan’tpossiblygettheworkdonebyOctober.A.十月份前我們不可能做完這項(xiàng)工作。B.十月份前我們不可能做這項(xiàng)工作。C.十月份后我們不可能做完這項(xiàng)工作。34.Theyhavedisagreementontheplanofcelebratingthefoundingofthecommunity.A.他們對公司的成立資金都有不同意見。B.他們對慶祝公司成立的方案有異議。C.他們?yōu)榱藨c祝公司成立的方案而爭吵。35.Thisinvolvesidentifyingthehigh-levelreasoningbehindyourintentionsfortheevent.A.這也包含了此次活動的主要目的和意義。B.這些都是用來識別此次活動與其他不同活動的主要區(qū)別。C.這就包括了弄明白你舉辦此次活動目的背后的高層次的推理。作業(yè)2一、交際用語(共計10分,每小題2分)1-5題:選擇正確的語句完成下列對話,并將答案序號寫在題前括號內(nèi)。1.-Wouldyoumindfillingthequestionnaireforme?-.A.Noproblem.Justgivemeyourquestionnaire.B.SorryIcan’tgothere.C.Ireallyappreciatethat.2.-Canyoustayherelonger?-butIhavetobebacktomorrow.A.I’dloveto,B.No,thankyou,C.I’mafraidnot,3.-Whydoyoulookunhappy.What’sthematter?-.A.I’msatisfiedwiththegoodperformanceoftheradioI’vejustbought.B.I’mgladtohaveboughtthisradioatsuchaprice.C.I’mratherdisappointedwiththepoorqualityoftheradioI’vejustbought.4.-Goodmorning,SunshineCommunityCenter!MayIhelpyou?-.A.I’dliketobookoneairticket.B.I’mgladtointroducemyselftoyou.C.Ineedaplumbertorepairthewaterpipeinmykitchen.5.一Hello,isthatservicecenter?Theelevatorofourapartmentdoesn’twork.-.A.Oh,Idon’tknowwhat’swrongwithit.B.Sorry,I’11haveitcheckedoutatonce.C.OK,Isee.二、詞匯與結(jié)構(gòu)(共計30分,每小題2分)6-20題:閱讀下面的句子,從A,B、C三個選項(xiàng)中選出一個能填入空白處的正確選項(xiàng),并將答案序號寫在題前括號內(nèi)。6.Youneedtothosequestionnairepapersforyourcompany.A.handout B.handin C.handon7.Questionnairesarenotsuitablesomepeople.A.in B.for C.with8.Whereareyouusedtovegetables?A.buy B.bought C.buying9.Customersrefusetofillingthequestionnairearenotpermittedtobuytheproduct.A.whatB.which C.Who10.Themusiclikethesingingofabird.A.hears B.listens C.sounds11.Ilikecookingformyfriendsinfreetime.A.me B.my C.mine12.You’dbetterhaveyourhairbeforegoingtoyourfriend’swedding.A.cutting B.cut C.tocut13.Herarticleisinherclass.A.betterB.well C.thebest14.Wefeelwiththeinconveniencetheservicecenterbroughtus.A.disappointed B.worried C.surprised15.Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.Iyouitwillperformwellsoon.A.argue B.affect C.assure16.Idon’tknow.Ijustarrivedheretwominutesago.A.what’sgoingon B.howisgoingon C.whoisgoingon17.Theysincelastnight.Theyareabouttofinishthework.arecleaningthesystemhavebeencleaningthesystemhadcleanedthesystem18.I’mconfidentintheseaslongaswetheneedsofthecommunityresidentsandimproveourservicequality.A.keepaneyeon B.keepaneyeat C.keepeyeson19.Wehavetoourannualworkreporttothemanagernextweek.A.handin B.handout C.handsup20.thefog,weshouldhavereachedtheannualmeetingsiteontime.A.Becauseof B.Inspiteof C.Butfor三、閱讀理解(共40分,每小題4分)21-25題:閱讀下列短文,從A、B、C三個選項(xiàng)中選出一個正確答案,并將答案序號寫在題前括號內(nèi)。Passage1Questionnairescanbeasimplewaytogettoknowyouraudience’sopinions.Thoughitiseasytowriteaquestionnaire,youneedalotofskillandexperiencetowriteagoodone.Luckily,gooddesignskillscanbelearnedinashorttime.KeepYourQuestionnaireSimpleandVisuallyAttractiveKeepyourquestionnaireshortandsimple.Ashortandsimplequestionnaireismorelikelytobecompletedandreturned.Itisalsoimportanttomakeyourquestionnaireasattractiveaspossible.Youshouldkeepthefollowingdesignelementsinmind:Text:Chooseafontstylethatiseasytoread,andmakesurethefontsizeislargeenoughforyourrespondentstoread.Paragraphs:Longparagraphscanbedauntingforreaders,sotrytokeepyourblocksoftexttoahandfuloflines.Whitespace:Ensurethatthereisspacebetweenquestionsandsectionsanddon’tmakemarginstoosmall.KeepQuestionsBriefandEasytoUnderstandBebriefanddirectwithyourquestions.Donotuseanyunnecessarywordsandphrases.Briefquestionsthatusesimplelanguageareeasytoreadandunderstand,sotheparticipantswon’tfinditdifficulttofillinthequestionnaire.MakeSureQuestionsAreIntheRightOrderYoushouldstartyourquestionnairewithgeneralquestionsandthenmovetospecificones.Trytoavoidjumpingbackandforthbetweengeneralandspecificquestions.UseOpen-EndedQuestionsProperlyOpen-endedquestionsmeanrespondentscananswerfreelyusingtheirownwords.Theycanprovidemoredetailedinformation,buttheytakemoretimeandefforttoanswerandcanbemoredifficulttoanalyze.Youshouldnotusetoomanyopen-endedquestionsinonequestionnaire.Inaword,takingthetimetodevelopawell-designedandparticipant“friendlyquestionnairewillgiveyouusefuldatathatcanhelpyoumaketherightdecisions.21.Thequestionnairecontainsfollowingelementsexcept?A.testB.paragraphC.address22.Inordertokeepyourquestionnairevisuallyattractive,youshould.A.choosedifferentfontstylesinaquestionnaireB.writelongparagraphsinsteadofshortonesC.leaveenoughspacebetweenquestionsandsections23.Youshouldstartyourquestionnairewithquestionsandthenmovetoones.A.general,specificB.specific,generalC.short,long24.Whatcouldbethebesttitleforthispassage?A.DesigninganEffectiveQuestionnaire.B.Questionnaireisthebestwaytocollectdatafrommanypeople.C.Questionnairebenefitsourlife.25.WhichofthefollowingstatementsisNOTtrue?A.Questionnairedesignskillscanbelearnedinashorttime.B.Open-endedquestionscannotprovidemoredetailedinformbetternotusetoomanyopen-endedquestionsinonequestionnaire.C.It’sworthtakingthetimetodevelopawell-designedandparticipant-friendlyquestionnaire.26-30題:請根據(jù)短文內(nèi)容判斷給出的語句是否正確,正確的寫“T”,錯誤的寫“F’’,并將答案寫在題前括號內(nèi)。Passage2Anannualreportofacompanyprovidesinformationaboutitsbusinessperformanceforcertainpeople.Thesepeopleincludetheinvestors,potentialinvestorsandotherstakeholders.Fromthereport,peoplecanunderstandthecompany’sbusinessscope,recentsituationandfuturedevelopment.Themainpartsofanannualreportusuallyincludechairman’sletter,operationanalysisandfinancialstatements.·Chairman’sLetterUsually,anannualreportshouldcontainaletterfromthechairman.Thelettershouldprovidedetailsaboutthesuccessesandthechallengesofthepastyear.Itshouldalsoincludethefutureoutlookforthecompany.·OperationAnalysisTheoperationanalysisisanoverviewofthebusinessinthepastyear.Itusuallyincludesnewhiresandnewproductintroductions.Atthesametime,itwillintroducebusinessacquisitionsandotherimportantissues.·FinancialStatementsThefinancialstatementsareveryimportantforanannualreport.Peoplecanknowthecompany’sperformanceinthepastfromthestatements.Itusuallythreeaspects.Thefirstoneistheprofitandlossstatement.Thesecondoneisthebalancesheet.Andthethirdoneisthecashflowstatement.(T)26.Anannualreportofacompanyprovidessomeinformationaboutitsbusinessperformanceforcertainpeople.(F)27.Peoplecanknoweverythingofthecompanyfromtheannualreport.(T)28.Anannualreportusuallyincludeschairman’sletter,financialstatementsandoperationanalysis.(F)29.Achairman’slettershouldincludethestrategicdirectionmovingforward.(T)30.Thispassageismainlyaboutthemainpartsofanannualreport.四、翻譯(共計20分,每小題4分)31-35題:選擇正確的譯文,并將答案序號寫在題前括號內(nèi)。31.Anewfoodmarketwillbebuiltinourcommunitynextmonth.A.下個月我們社區(qū)就已經(jīng)建了一個新的食物市場。B.我們社區(qū)正在建一個新的菜市場。C.下個月我們社區(qū)將新建一個菜市場。32.Onthelastdayoftheoldyear,thereisafamilydinner.A.在老年人生命中的最后一段日子里,通常有一頓家庭餐。B.在即將過去的一年中的最后一天,會有一次家庭聚餐。C.在過去的日子里,經(jīng)常有家庭聚餐。33.Youwilldoeverythingwithinyourpowertotryandresolvethesituation.A.你會在權(quán)利范圍內(nèi)盡一切努力解決問題。B.你會在意志范圍內(nèi)盡一切努力解決問題。C.你會在力量范圍內(nèi)盡一切努力解決問題。34.Tocommunicatepreciselywhatyouwanttosay,youhavetofrequentlyneedtodefinekeywords.A.要簡明扼要地表達(dá)本意,就必須不斷定義關(guān)鍵詞。B.只要定義頻繁出現(xiàn)的關(guān)鍵詞就能準(zhǔn)確傳達(dá)本意。C.要準(zhǔn)確表達(dá)你的本意,就必須不斷定義關(guān)鍵詞。35.Ithinkwhatshouldbedoneistocreatemorejobopportunitiesforstudents.A.我認(rèn)為我們更需要為學(xué)生們創(chuàng)造更多的工作機(jī)會。B.我認(rèn)為我們將來要給學(xué)生們更多機(jī)會。C.我認(rèn)為我們已經(jīng)給了學(xué)生們更多的工作機(jī)會。作業(yè)3一、交際用語(共計10分,每小題2分)1-5題:選擇正確的語句完成下列對話,并將答案序號寫在題前括號內(nèi)。1.-I’mterriblysorrythatI’vespilledsomecoffeeonthetable.-.A.Idon’tcare.B.Itdoesn’tmatter.C.Don’tbesorry.2.-Whatstartingsalarydoyouexpect?-.A.I’dliketostartonMondaynextweek.B.Iexpecttogetasalaryincrease.C.I’dliketostartat¥5,000amonth.3.-Anysuggestionsfortheproject?-.A.Ineedyouradviceonit.B.Iadviseyoutoputmorehandsinthisproject.C.Thanksforyoursuggestions.4.-Ourcompanyisdoingacustomerservicequestionnaire.MayItakeyouamoment?-.A.Itdoesn’tmatterB.Byallmeans.C.Ihavenoidea.5.-Iamsorry.Nowwhatwerewetalkingabout?-.A.Nevermind.B.Idon’tremember,either.C.Youweresayingthatyouusedtobeateacher.二、詞匯與結(jié)構(gòu)(共計30分,每小題2分)6-20題:閱讀下面的句子,從A,B、C三個選項(xiàng)中選出一個能填入空白處的正確選項(xiàng),并將答案序號寫在題前括號內(nèi)。6.Oneday,ourdreamswillreality.A.turnout B.turninto C.turnaway7.Hesayswhathethinksanddoeswhathewantstodo,otherpeople’sfeelings.A.accordingto B.regardlessofC.becauseof8.Weshouldtakethedegreeaccountwhenwerecruitanewsecretary.A.with B.into C.of9.Thecandidateshoulddressinamannerthatisappropriatetothepositionheisapplying.A.forwhich B.which C.that10.ParticipantshavetheProductivityAnalysisWorksheet.A.completing B.beencompleted C.completed11.Howmanyplayersdoesabaseballteam?A.consistof B.beresponsiblefor C.setout12.Thisinvolvesthehigh-levelreasoningbehindyourintentionsfortheevent.A.identify B.identified C.identifying13.Weshouldkeepinmindthefeedbackisveryhelpfulforplanningfuturemeetingsandevents.A.whatB.that C.when14.Theinvestorshouldbeawareofthelimitationsofthefinancialstatementanalysistheannualreport.A.basedon B.basingon C.baseon15.Undernocircumstancetotellliestothepublic.A.thecompaniesareallowedB.arethecompaniesallowedC.thecompanieswillallow16.Themoreinformationyoucanget,inyourfield.A.themorecompetitivewillyoubeB.youwillbethemorecompetitiveC.themorecompetitiveyouwillbe17.Weitverymuchthatyou’vecometogiveusatimelyride.Otherwisewewouldmissthetrain.A.appreciate B.expectC.promise18.Iwouldrathertwoweeksearlier.A.youshouldcomehereB.youcamehere C.youhadcomehere19.face-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.A.ComparedtoB.ComparingC.Compare20.Ourcompanywillthecustomersuggestions.A.respondB.respondingtoC.respondto三、閱讀理解(共40分,每小題4分)21-25題:閱讀下列短文,從A,B、C三個選項(xiàng)中選出一個正確答案,并將答案序號寫在題前括號內(nèi)。Passage1Angrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully,youwillbeabletounderstandwhythecustomeriscomplaining,sothatsatisfactorystepscanbetaken.Showthatyoucare:Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehavior.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulinhelpingyousuccessfullytackleallkindsofdifficultsituationsinlife.Ifyoufollowthem,youareonyourwaytosucceedinginyourcareer.21.Whomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaintsat?A.Staffmembers.B.Companymanagers.C.Thosewhoaccompanythem.22.Whenacustomershoutsrudelyatyou,youshould.A.arg1ebackandprotectyourselfB.keepquietandleavethecustomeraloneC.keepcalmandlistencarefullytothecustomer23.Theunderlinedsentence“Useyourearsmorethanyourmouth”means.A.Yourmouthisnotmoreimportantforyouthanyourears.B.Youshouldlistenmorethanyouspeak.C.Youshouldtalkmorethanyoulisten.24.Whendealingwithanangrycustomer,whichisNOTtherightattitude?A.Beconcerned.B.Bepatient.C.Beamused.25.Whichofthefollowingstatementsistrueaccordingtothepassage?A.Whenthecustomerscomplain,youneedn’tlistencarefully.B.Youneedn’tsaysorrytothoseangrycustomers.C.Youshouldrelaxyourselfandtrytounderstandtheangrycustomers.26-30題:請根據(jù)短文內(nèi)窯判斷給出的語句是否正確,正確的寫“T”,錯誤的寫“F”,并將答案寫在題前括號內(nèi)。Passage2GoodCommunicationSkills-KeytoSuccessGoodcommunicationskillsarethekeytosuccessinlife,workandrelationships.Withouteffectivecommunication,amessagecanturnintoanerror,misunderstanding,frustration,orevendisasterbybeingmisinterpretedorpoorlydelivered.Thestepsforgoodcommunicationskills:1.Knowwhattosay.Understandclearlythepurposeandintentofyourmessage.2.Knowhowtosayit.Beginbymakingeyecontact,whichshowsconfidence.Thenpayattentiontoyourbodylanguage.3.Listen.Afteryou’vefinishedtalking,youshouldstop,listen,andlookforfeedbackandcluesofcomprehension.4.Reachunderstanding.Tocommunicatewellistounderstandandbeunderstood.Moretipsfordevelopinggoodcommunicationskills:1.Thebetteryouareabletoexpressyourself,thebetteryourabilitytocommunicate.2.Practiceyourlisteningskills.Beconsiderateofotherspeakersbywaitinguntiltheyaredonebeforestatingyourviews.3.Learntounderstandandappreciatedifferentviewsbybeingopen-minded.Itwillinturn,gainyoumorecooperationandunderstanding.4.Avoidtryingtocommunicatewheninanemotionalstate.Taketimetoconsideryourpositionthroughbeforespeaking.Whenyoutakethetimetodevelopgoodcommunicationskills,itmeansyouopenyourselfuptobetterrelationships,morecareeropportunities,andincreasedself-confidence.Moreover,youreachhigherlevelsofmutualunderstandingandcooperationwhilesuccessfullyattainingyourgoals.(T)26.Amessagemustbeunderstood,interpretedordeliveredcorrectlywithcommunication.(F)27.Whenyoutalkwithothersyoucanpaylittleattentiontoyourbodylanguage.(T)28.Thebetteryouareabletounderstandothers,thebetteryourabilitytocommunicate.(T)29.Beforestatingyouropinions,you'dbetterletthespeakerfinishhisorhertalkingfirst.(T)30.Don’targueordebatewithothersifyoufeelangryordispleased.四、翻譯(共計20分,每小題4分)31-35題:選擇正確的譯文,并將答案序號寫在題前括號內(nèi)。31.Theyarewillingtounderstandtheirpartner’spositionfirstbeforetryingtogetunderstood.A.在得到合作對方理解后,他們才愿意理解合作伙伴的立場。B.在得到合作對方理解前,他們愿意先理解合作伙伴的立場。C.他們愿意去了解對方的立場但必須先想明白。32.Themorefamiliarinterviewingfeelstoyou,thelessanxietyyouwillfeelwiththeprocess.A.你對面試越熟悉,在面試過程中你的焦慮就會越少。B.面試中熟人多,面試過程中你焦慮也會少。C.你熟悉面試多一點(diǎn),面試中的麻煩就會少一點(diǎn)。33.Bythefollowingweek,whenhe’sonhisown,hefeelshehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.A.直到跟著的那個星期他一個人的時候他感到對于自己需要做什么以及如何開始做非常清楚。B.到第二個星期,他一個人的時候,他感到對于自己需要做什么以及如何開始做有了一個很好的主意。C.到第二個星期,當(dāng)他獨(dú)立工作的時候,他感到對于自己需要做什么以及如何開始做非常清楚。34.Afewminuteslaterthedoctorcameoutofhisroomforthethirdtime.A.幾分鐘后,醫(yī)生第三次從他的房間走出來。B.醫(yī)生在遲到的幾分鐘后,終于從他的房間走出來為了第三名。C.幾分鐘后,醫(yī)生來到他的房間第三次。35.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.A.對顧客和對自己有耐心將走很長的路才能贏得生氣的顧客對你工作的支持。B.對顧客和對自己有耐心將在贏得生氣的顧客對你工作的支持方面大有幫助。C.對顧客和對自己有耐心將會很難贏得生氣的顧客對你工作的支持。2022年底最新國家開放大學(xué)電大《護(hù)理科研方法》網(wǎng)絡(luò)核心課形考網(wǎng)考作業(yè)及答案考試說明:2022年秋期電大把《護(hù)理科研方法》網(wǎng)絡(luò)核心課納入到“國開平臺”進(jìn)行考核,它共有四次形考任務(wù)。針對該門課程,本人匯總了該科所有的題,形成一個完整的標(biāo)準(zhǔn)題庫,并且以后會不斷更新,對考生的復(fù)習(xí)、作業(yè)和考試起著非常重要的作用,會給您節(jié)省大量的時間。做考題時,利用本文檔中的查找工具,把考題中的關(guān)鍵字輸?shù)讲檎夜ぞ叩牟檎覂?nèi)容框內(nèi),就可迅速查找到該題答案。本文庫還有其他網(wǎng)核及教學(xué)考一體化答案,敬請查看。形成性考核50%+終結(jié)性考試50%=課程總成績100%形成任務(wù)一題目1下列屬于科研不端行為的是()選擇一項(xiàng)或多項(xiàng):A.引用他人科研成果B.違反實(shí)驗(yàn)動物保護(hù)規(guī)范C.捏造科研數(shù)據(jù)D.篡改科研數(shù)據(jù)E.違反知情同意、保護(hù)隱私等規(guī)定題目2護(hù)理研究中的倫理原則包括()選擇一項(xiàng)或多項(xiàng):A.優(yōu)先原則B.公正原則C.有益原則D.知情同意E.尊重人的尊嚴(yán)題目3下列哪些是護(hù)理研究過程需要做的?()選擇一項(xiàng)或多項(xiàng):A.查閱文獻(xiàn)B.確立研究問題C.資料收集、分析、撰寫論文D.科研設(shè)計E.確立研究對象題目4下列屬于護(hù)理研究內(nèi)容的是()選擇一項(xiàng)或多項(xiàng):A.應(yīng)用、驗(yàn)證護(hù)理理論的研究B.比較不同護(hù)理措施的效果C.探討社區(qū)慢性病人群的管理模式D.調(diào)查護(hù)理人員的工作滿意度E.評價某種新藥的治療效果題目5科學(xué)研究具有下列特征()選擇一項(xiàng)或多項(xiàng):A.實(shí)事求是B.主觀能動性C.可重復(fù)性D.普遍性E.特殊性題目6下列屬于文獻(xiàn)回顧目的的是()選擇一項(xiàng)或多項(xiàng):A.獲得相關(guān)的理論依據(jù)B.啟發(fā)和充實(shí)自己的研究思路和方法C.了解課題的現(xiàn)狀和動態(tài)D.查看選題與已有研究是否重復(fù)E.解決所有的科研問題題目7以下為全文數(shù)據(jù)庫的是()選擇一項(xiàng)或多項(xiàng):A.萬方B.ProQuestC.CNKID.維普E.PubMed題目8確立研究問題的過程包括()選擇一項(xiàng)或多項(xiàng):A.縮小范圍B.初步設(shè)想C.立題依據(jù)D.評價選題E.查閱文獻(xiàn)題目9關(guān)于選題注意事項(xiàng),描述正確的是()選擇一項(xiàng)或多項(xiàng):A.具有可行性B.立足創(chuàng)新C.選擇自己熟悉的專業(yè)D.范圍越大越有價值E.有實(shí)用價值題目10以下哪些屬于常用的檢索途徑的是()選擇一項(xiàng)或多項(xiàng):A.作者途徑B.關(guān)鍵詞途徑C.題名途徑D.分類途徑E.主題途徑題目1關(guān)于倫理委員會的成員,應(yīng)包括()選擇一項(xiàng)或多項(xiàng):A.醫(yī)學(xué)專業(yè)的人員B.研究涉及的利益集團(tuán)的成員C.法律專業(yè)的人員D.倫理專業(yè)的人員E.非本單位的人員題目2關(guān)于護(hù)理研究的特點(diǎn),描述恰當(dāng)?shù)氖牵ǎ┻x擇一項(xiàng)或多項(xiàng):A.研究中易涉及倫理問題B.多數(shù)測量指標(biāo)具有主觀性C.大多數(shù)以人為研究對象D.測量指標(biāo)具有不穩(wěn)定性E.研究對象具有復(fù)雜性題目3在護(hù)理研究中,關(guān)于預(yù)實(shí)驗(yàn)的目的,描述恰當(dāng)?shù)氖牵浚ǎ┻x擇一項(xiàng)或多項(xiàng):A.檢查設(shè)計方案是否可行B.摸清和熟悉研究條件C.對研究中所用的問卷進(jìn)行信效度測定D.及早發(fā)現(xiàn)研究中可能出現(xiàn)的問題E.為確立研究問題提供依據(jù)題目4下列屬于違反有益原則的做法是()選擇一項(xiàng):A.優(yōu)先對待社會地位較高的研究對象B.剝奪對照組本該享有的措施C.不向研究對象講明研究可能帶來的風(fēng)險D.在研究對象不知情的情況下進(jìn)行錄音或錄像E.采用強(qiáng)制、利誘等手段使研究對象參與研究題目5某研究者在選取研究對象時,為了使研究對象有動機(jī)參與研究,告訴研究對象如果參與研究,就可獲得優(yōu)先就診的機(jī)會;而如果不參與研究,可能會等很久才能看病。從護(hù)理研究的倫理原則看,這種方法屬于()選擇一項(xiàng):A.違反了知情同意的原則B.違反了公正原則C.侵犯了研究對象的隱私權(quán)D.違反了有益原則E.侵犯了研究對象的自主決定權(quán)題目6以下哪些選項(xiàng)可能是科研選題的來源的是()選擇一項(xiàng)或多項(xiàng):A.結(jié)合理論進(jìn)行選題B.從實(shí)踐中發(fā)現(xiàn)研究問題C.從文獻(xiàn)中獲取選題的靈感D.從護(hù)理新領(lǐng)域中選題E.選擇與已有研究類似的題目題目7目錄、文摘和索引屬于下列哪類文獻(xiàn)?()選擇一項(xiàng):A.一次文獻(xiàn)B.二次文獻(xiàn)C.三次文獻(xiàn)D.原始文獻(xiàn)E.零次文獻(xiàn)題目8查閱文獻(xiàn)的基本步驟包括()選擇一項(xiàng)或多項(xiàng):A.明確檢索目的B.選擇文獻(xiàn)檢索工具C.確定檢索途徑和檢索詞D.根據(jù)線索獲取原始文獻(xiàn)E.以上順序是正確的題目9研究問題的陳訴包括()選擇一項(xiàng)或多項(xiàng):A.立題依據(jù)B.研究方法C.研究題目D.研究目的E.研究意義題目10通常一個和護(hù)理研究的研究目的有()選擇一項(xiàng):A.3~4個B.4~5個C.1~2個D.5~6個E.多多益善題目1下列哪些是護(hù)理研究過程需要做的?()選擇一項(xiàng)或多項(xiàng):A.確立研究對象B.資料收集、分析、撰寫論文C.確立研究問題D.查閱文獻(xiàn)E.科研設(shè)計題目2某研究者在選取研究對象時,為了使研究對象有動機(jī)參與研究,告訴研究對象如果參與研究,就可獲得優(yōu)先就診的機(jī)會;而如果不參與研究,可能會等很久才能看病。從護(hù)理研究的倫理原則看,這種方法屬于()選擇一項(xiàng):A.違反了公正原則B.侵犯了研究對象的自主決定權(quán)C.違反了有益原則D.違反了知情同意的原則E.侵犯了研究對象的隱私權(quán)題目3下列屬于護(hù)理研究內(nèi)容的是()選擇一項(xiàng)或多項(xiàng):A.應(yīng)用、驗(yàn)證護(hù)理理論的研究B.比較不同護(hù)理措施的效果C.調(diào)查護(hù)理人員的工作滿意度D.探討社區(qū)慢性病人群的管理模式E.評價某種新藥的治療效果題目4下列屬于違反有益原則的做法是()選擇一項(xiàng):A.采用強(qiáng)制、利誘等手段使研究對象參與研究B.優(yōu)先對待社會地位較高的研究對象C.不向研究對象講明研究可能帶來的風(fēng)險D.在研究對象不知情的情況下進(jìn)行錄音或錄像E.剝奪對照組本該享有的措施題目5在護(hù)理研究中,關(guān)于預(yù)實(shí)驗(yàn)的目的,描述恰當(dāng)?shù)氖??()選擇一項(xiàng)或多項(xiàng):A.為確立研究問題提供依據(jù)B.檢查設(shè)計方案是否可行C.對研究中所用的問卷進(jìn)行信效度測定D.摸清和熟悉研究條件E.及早發(fā)現(xiàn)研究中可能出現(xiàn)的問題題目6目錄、文摘和索引屬于下列哪類文獻(xiàn)?()選擇一項(xiàng):A.三次文獻(xiàn)B.零次文獻(xiàn)C.一次文獻(xiàn)D.原始文獻(xiàn)E.二次文獻(xiàn)題目7下列屬于文獻(xiàn)回顧目的的是()選擇一項(xiàng)或多項(xiàng):A.啟發(fā)和充實(shí)自己的研究思路和方法B.查看選題與已有研究是否重復(fù)C.了解課題的現(xiàn)狀和動態(tài)D.解決所有的科研問題E.獲得相關(guān)的理論依據(jù)題目8查閱文獻(xiàn)的基本步驟包括()選擇一項(xiàng)或多項(xiàng):A.明確檢索目的B.選擇文獻(xiàn)檢索工具C.確定檢索途徑和檢索詞D.根據(jù)線索獲取原始文獻(xiàn)E.以上順序是正確的題目9研究問題的陳訴包括()選擇一項(xiàng)或多項(xiàng):A.研究意義B.立題依據(jù)C.研究題目D.研究目的E.研究方法題目10通常一個和護(hù)理研究的研究目的有()選擇一項(xiàng):A.多多益善B.3~4個C.4~5個D.5~6個E.1~2個形成任務(wù)二題目1下列屬于違反有益原則的做法是()選擇一項(xiàng):A.優(yōu)先對待社會地位較高的研究對象B.在研究對象不知情的情況下進(jìn)行錄音或錄像C.采用強(qiáng)制、利誘等手段使研究對象參與研究D.剝奪對照組本該享有的措施E.不向研究對象講明研究可能帶來的風(fēng)險題目2通常一個和護(hù)理研究的研究目的有()選擇一項(xiàng):A.5~6個B.1~2個C.3~4個D.多多益善E.4~5個題目3某研究者預(yù)進(jìn)行吸毒人員一次性注射器使用知識的調(diào)查研究,較適宜的抽樣方法為()選擇一項(xiàng):A.目的抽樣B.配額抽樣C.系統(tǒng)抽樣D.網(wǎng)絡(luò)抽樣E.方便抽樣題目4關(guān)于選擇樣本的注意事項(xiàng),描述正確的是()選擇一項(xiàng)或多項(xiàng):A.樣本量越大越好B.嚴(yán)格規(guī)定總體的條件C.根據(jù)課題內(nèi)容確定樣本量D.嚴(yán)格遵循入選標(biāo)準(zhǔn)E.按隨機(jī)原則選取樣本題目5設(shè)對照組的目的是()選擇一項(xiàng):A.確保研究的公正原則B.排除干擾因素的影響C.增加樣本的代表性D.

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