商務(wù)英語電話用語課件

商務(wù)電話用語Makeabusinessphonecall商1聽一段錄音聽一段錄音2生詞學(xué)習(xí)1,call[k??l]呼叫,打電話callsb.up打給某人

makeacall打一個電話例句：I'llcallyouuplater.

我一會打電話給你。2,dial[‘da??l]撥（號）例句：Pleasedial110inemergency.請在緊急時刻撥打110.Sorry,youdialedthenumber不好意思，你打錯電話了。生詞學(xué)習(xí)1,call[k??l]呼叫,打電話33,telephone['tel?f??n]座機telephonenumber電話號碼mobilephone['m??ba?l]手機例句：CanIhaveyourtelephonenumber?你能告訴我你的電話號碼嗎？4,cut[k?t]中斷Cutoff連接中斷例句：Thelineiscutoff線路連接中斷5,available[?‘ve?l?b(?)l]在場，可用的例句：He’snotavailablerightnow.CanItakeamessage?他不在,我可以幫你傳話嗎？3,telephone['tel?f??n]座機4Holdon等一等Putthrough接通電話Callback回電話Rightnow現(xiàn)在詞組學(xué)習(xí)詞組學(xué)習(xí)5接通電話的問候HelloHi,thisis…接通電話的問候Hello6商務(wù)英語電話用語課件7HowtointroduceyourselfonthephoneIdentifyyourselfattheonsetofthecall

Whenyouareintroducingyourselfonabusinesscall,usebothyourfirstandlastnameandprofessionaltitle,suchasdoctororreverend,ifitisrelatedtothepurposeofthecall.Whenyouareintroducingyourselfforapersonalcall,itisokaytousejustyourfirstname.

Howtointroduceyourselfont8Asktospeakwiththepersonforwhomyouarecalling“MayIspeakwith(person’sname)?”Donotassumeyouarespeakingwiththecorrectperson.Ifthepersonhasalreadyidentifiedhimselfuponansweringthephone,confirmthatyouheardthecorrectnamebeforecontinuing.MakesuretolistentohowthepersonintroducedhimselfandrepeathisnameexactlyasspokenincludinganyprofessionaltitlesandtitlessuchasMr.,Mrs.andMiss.Asktospeakwiththepersonf9Introduceyourselfagainwhenthepersonforwhomyouarecallingcomestothephoneifheissomeoneotherthanthepersonwhoansweredthephone.Introduceyourselfagainwhen10StatethepurposeofyourcallThisincludesthecompanyororganizationaffiliationwhereapplicable.Anexampleofaproperstatementincludes,“Iamcallingonbehalfof(company/organizationname)inregardto(reasonforthecall).”

Whenmakingapersonalcalltosomeoneyourecentlymet,begintheconversationbyremindingthepersonwhenandwhereyoumet,forexample,“WemetWednesdayatthepark.”Statethepurposeofyourcall11Howtomakeanefficientcall1,Setasideaspecifictimetomakeyourphonecalls.2,Haveacalendarandapenathand.3,Gatherallofyourinformationandsuppliesbeforemakingyourcalls.havethenumbertocallthenameofthepersonyouneedtospeaktohaveallofyourpersonalinfoathandi.e.-calendar,Fullname,AddressandPhonenumberandemailtoreachyouat.Howtomakeanefficientcall1124,Thinkaboutwhatyouneedtoaccomplishwiththiscallandmakenoteofit.Itcanhelptowritedownyour"talkingpoints".Makenoteofanyquestionsyouneedtoask.5,Ifyoufeelnervousoruncomfortable,takeamomenttovisualisetheconversationinyourmindandtakeafewdeepbreaths.6,Whenyouarefinishedwiththecalltaketimetothanktheotherpersonandreiteratetheimportantinformation.4,Thinkaboutwhatyouneedto13Tips&WarningsSpeakclearlyandslowlyandatamoderatevolumewhenintroducingyourself.Additionally,smilewhiletalkingtoconveythatyouarehappyandfriendly.Listencarefullytothepersonwhoanswersthephone.Ifheanswersthephonebystatinghisnamesuchas,“Hello,(name)speaking,”makesuretousetheperson’snameinyourintroduction,“Hello(repeatname),mynameis(yourname).”Askthepersonwhetherhehasamomenttospeakwithyoubeforestartingtheconversation.Donotassumethepersoncanspeakwithyoujustbecauseheansweredthephone.Tips&WarningsSpeakclearlya141.Hello,thisisoperator.你好，我是電話接線員。2.I'llcallyouuplater.我一會打電話給你。3.MayItalktoMr.McCoy?我想和McCoy先生說話。4.MayIusethetelephone?我可以使用一下電話嗎？5.ThisisSamcalling.我是Sam。1.Hello,thisisoperator.156.IsthatMr.Sam?你是Sam先生嗎？7.Yes,thisisSamspeaking.是的，我是Sam。8.Whomdoyouwishtotalkto?你想要和誰說話？9.I'dliketospeaktoMr.Jack.我想要和Jack先生說話。10.I'llconnactyouwithhisoffice.我通過他辦公室電話和你聯(lián)系。（或我會打電話到他辦公室和你聯(lián)系。11.Pleaseholdtheline.請不要掛線。6.IsthatMr.Sam?1611.Sorry,keptyouwaitingsolong.You'reon.對不起，讓你等這么長時間。請繼續(xù)。12.Thelineisbusy.電話占線。（或本線路忙）13.Noanswer.沒人接。14.Heisonthephone.他正在打電話。15.Thistelephonelineisinterrupted.這個電話線被打斷。（或這個電話線被拔掉了。）16.Thewirehavegotcrowd.這個線路忙。（或電話占線）11.Sorry,keptyouwaitingso171.IwouldliketotalktoMr.Liao.1.我想要和廖先生說話。2.MayIspeaktoMr.Johnsonplease?2.我能和Jonnson說話嗎？3.MayIspeaktoyourboss?3.我能和你的老板談話嗎？4.IsthereanyonewhocanspeakEnglish?4.這里有人會說英語嗎？5.GivemesomeonewhocanspeakEnglish.5.提供給我一些會說英語的人。1.IwouldliketotalktoMr.186.Iwouldliketotalktosomeoneincharge.6.我想和負(fù)責(zé)人說話。7.Iwouldliketotalktoyourchief.7.我想要和長官說話。8.LetmetalktoMr.Wang.8.讓我和王先生說話。9.CanIspeaktoMr.Lee?9.我能李先生說話嗎？10.Whenisheexpectedtobeback?10.他什么回來？6.Iwouldliketotalktosome1912.CanyoutellmewhattimeMr.Chenwillbeback?12.你能告訴我陳先生什么時候回來？13.Whoisthisplease?13.請問你是哪位？14.Whoiscallingplease?14.請問你找誰？15.MayIhaveyourname?15.能告訴我，你的名字嗎？16.Whomareyoucalling?16.你要找誰？12.Canyoutellmewhattime2017.Willyoupleasespellhisnameforme?17.你能為我拼寫他的名字嘛？18.Pleasesayitagain.18.請再說一遍。19.Willyoupleaserepeatit?19.可以請你重復(fù)它嗎？20.Willyouspeakalittlelouder?20.你說話可以大點聲嗎？17.Willyoupleasespellhisn21電話里經(jīng)常聽到的客服英語1、空號：中文：您好！您所撥打的號碼是空號，請核對后再撥。英文：Sorry!Thenumberyoudialeddoesnotexist,pleasecheckitanddiallater.2、被叫用戶關(guān)機：中文：您好！您所撥打的電話已關(guān)機。英文：Sorry!Thesubscriberyoudialedispoweroff.".電話里經(jīng)常聽到的客服英語1、空號：223、被叫不在服務(wù)區(qū)：中文：對不起！您撥打的用戶暫時無法接通，請稍后再撥。英文：Sorry！Thesubscriberyoudialedcannotbeconnectedforthemoment,pleaserediallater.4、主叫欠費停機/單向停機中文：對不起！您的電話已欠費，請您續(xù)交話費，謝謝！英文：Sorry,yourtelephonechargeisoverdue,pleaserenewit,thankyou!5、用戶申請臨時停機/其他原因暫時停機：中文：對不起！您的電話已停機。詳情請垂詢"1860"英文：Sorry!Yourtelephoneserviceissuspended,formoreinformation,pleasedial"18603、被叫不在服務(wù)區(qū)：236、被叫停機：中文：對不起！您撥打的電話已停機。英文：Sorry!Thenumberyoudialedisoutofservice.7、被叫忙：（1）被叫用戶登記了呼叫等待功能中文：您好！請不要掛機，您撥打的電話正在通話英文：Sorry!Pleaseholdon，thesubscriberyoudialedisbusynow,.（2）被叫用戶未登記呼叫等待功能中文：您好！您撥打的電話正在通話中，請稍后再撥英文：Sorry!Thesubscriberyoudialedisbusynow,pleaserediallater.6、被叫停機：248、中繼忙/網(wǎng)絡(luò)忙：中文：對不起！您撥打的用戶暫時無法接通，請稍后再撥。英文：Sorry！Thesubscriberyoudialedcannotbeconnectedforthemoment,pleaserediallater.9、被叫用戶設(shè)置了呼入限制：中文：對不起！您撥打的用戶已設(shè)置呼入限制.英文：Sorry!Thesubscriberyoudialedhassetbarringofincomingcalls.8、中繼忙/網(wǎng)絡(luò)忙：2510、國際長權(quán)限制：中文：您好！您的電話尚未登記國際長途業(yè)務(wù)，請辦理登記手續(xù)。詳情請垂詢"1860"。英文：Sorry!YouhavenotappliedforIDDservice,pleasemakeregistrations.Formoreinformation,pleasedial"1860".11、GSM手機撥GSM手機加"0"：中文：請直接撥打?qū)Ψ绞謾C號碼，無需加"0"。英文：Sorry!Pleasedialmobilephonenumberdirectly,noneedtodial"0".12、固定網(wǎng)撥本地GSM手機加"0"：中文：請直接撥打?qū)Ψ绞謾C號碼，無需加"0"。英文：Sorry!Pleasedialmobilephonenumberdirectly,noneedtodial"0".商務(wù)英語電話用語課件26

13、撥號未加長途區(qū)號：中文：您好！請在號碼前加撥長途區(qū)號。英文：Sorry!Pleasedialareacodebeforethenumberyoudialed.14、112緊急呼叫：中文：您好！匪警請撥110，火警請撥119，急救中心請撥120，交通故障請撥122，市話障礙請在112前加撥長途區(qū)號。英文：Hello!Pleasedial110forpolice,119forfire,120forambulance，122fortrafficaccidentanddialareacodebefore112forfixed-phoneobstacle.15、其它運營商方向線路故障：中文：對不起！對方網(wǎng)絡(luò)暫時無法接通，請稍后再撥英文：Sorry!Theotheroperator'snetworkcannotbeconnectedforthemoment,pleaserediallater.13、撥號未加長途區(qū)號：2716、長權(quán)限制/非法主叫:中文：對不起！您的電話尚未申請此項服務(wù)。詳情請垂詢"1860"。英文：Sorry!Youhavenotappliedforthisservice,pleasedial"1860"formoreinformation.17、被叫久叫不應(yīng)中文：對不起，您撥打的電話暫時無人接聽，請稍后再撥。英文：Sorry!Thephoneyoudialedisnotbeansweredforthemoment,pleaserediallater.16、長權(quán)限制/非法主叫:28打電話必備第一句：自我介紹Hello,thisisXXXfromhumanresource.MayIspeaktoXXX?

你好，我是人力資源部的XXX。請問XXX在嗎？舉一反三：Goodmorning.ThisisXXXwithABCCompany/Department,callingfromBeijing/Shanghai.CanIspeaktoXXX?Hello.It’sXXXfromABCCompany.IsXXXhere?打電話必備第一句：自我介紹Hello,thisisXX292.打電話必備第二句：說明來電原因I’mcallinginregardstotheorderXXXmade3daysago.

我打電話來是為了問一下關(guān)于XXX三天前下的訂單的情況。舉一反三：I’mcallingtotheannualreport.I’mcallingaboutthecontract.2.打電話必備第二句：說明來電原因I’mcallingi303.打電話必備第三句：Ta什么時候回來？WhencanIexpecthimback?

他大概什么時候會回來？Whenwillhebeback?Whenwouldbeagoodtimetoreachhim?Whenwillshebeavailabletotakemycall?3.打電話必備第三句：Ta什么時候回來？WhencanI314.打電話必備第四句：我能留個口信嗎？MayIleaveamessageforhim?

我能給他留個口信嗎？Couldyoupleaseconnectmetohisvoicemail?IthinkI’llleaveamessage.4.打電話必備第四句：我能留個口信嗎？MayIleave325.打電話必備第五句：請Ta給我回電好嗎Pleasetellhim/herthatXXXcalledandhavehim/herreturnmycall.

請告訴他/她XXX打過電話，讓他/她給我回電。PleaseletXXXknowIcalledandhavehim/hercallmebackASAP.CouldyoutellXXXtoringmeback?5.打電話必備第五句：請Ta給我回電好嗎Pleasetel336.打電話必備第六句：我再打過來吧。I’llcallagainlater.

我再打過來吧。I’llringbacklater.6.打電話必備第六句：我再打過來吧。I’llcallag34對話一1.Hello!你好！2.Hello!MayIspeaktoMr.Colinplease?你好！我可以和克林先生說話嗎？3.Youmusthavethewrongnumber.ThereisnoMr.Colinhere.你肯定打錯電話了，這里沒有克林先生。4.Oh,Iamsorry.哦，對不起！5.That'sallright.沒關(guān)系。對話一1.Hello!35對話二6.Hello,SunTradingCompany.你好，這是太陽貿(mào)易公司。7.Hello!MayIspeaktoMr.Samplease?你好！我可以和山姆先生說話嗎？8.I'msorry,butMr.Samisnotinrightnow.MayItakeamessage?我很抱歉，山姆先生現(xiàn)在不在。我可以幫你留個言。9.No,that'sallright.I'llcallhimagainlater.不用了，謝謝。我一會兒再給他打電話。10.MayIhaveyournameplease?可以留下你的名字嗎？11.Yes,Warren.好的。Warren12.Howdoyouspellit?你能拼寫一下嗎？13.W-A-R-R-E-N.W-A-R-R-E-N。14.Thankyou.I'lltellMr.Samyoucalled.謝謝。我會告訴山姆先生你來過電話的。15.Thankyou.Good-bye!謝謝，再見！16.Good-bye!再見！對話二6.Hello,SunTradingCompan36商務(wù)電話用語Makeabusinessphonecall商37聽一段錄音聽一段錄音38生詞學(xué)習(xí)1,call[k??l]呼叫,打電話callsb.up打給某人

makeacall打一個電話例句：I'llcallyouuplater.

我一會打電話給你。2,dial[‘da??l]撥（號）例句：Pleasedial110inemergency.請在緊急時刻撥打110.Sorry,youdialedthenumber不好意思，你打錯電話了。生詞學(xué)習(xí)1,call[k??l]呼叫,打電話393,telephone['tel?f??n]座機telephonenumber電話號碼mobilephone['m??ba?l]手機例句：CanIhaveyourtelephonenumber?你能告訴我你的電話號碼嗎？4,cut[k?t]中斷Cutoff連接中斷例句：Thelineiscutoff線路連接中斷5,available[?‘ve?l?b(?)l]在場，可用的例句：He’snotavailablerightnow.CanItakeamessage?他不在,我可以幫你傳話嗎？3,telephone['tel?f??n]座機40Holdon等一等Putthrough接通電話Callback回電話Rightnow現(xiàn)在詞組學(xué)習(xí)詞組學(xué)習(xí)41接通電話的問候HelloHi,thisis…接通電話的問候Hello42商務(wù)英語電話用語課件43HowtointroduceyourselfonthephoneIdentifyyourselfattheonsetofthecall

Whenyouareintroducingyourselfonabusinesscall,usebothyourfirstandlastnameandprofessionaltitle,suchasdoctororreverend,ifitisrelatedtothepurposeofthecall.Whenyouareintroducingyourselfforapersonalcall,itisokaytousejustyourfirstname.

Howtointroduceyourselfont44Asktospeakwiththepersonforwhomyouarecalling“MayIspeakwith(person’sname)?”Donotassumeyouarespeakingwiththecorrectperson.Ifthepersonhasalreadyidentifiedhimselfuponansweringthephone,confirmthatyouheardthecorrectnamebeforecontinuing.MakesuretolistentohowthepersonintroducedhimselfandrepeathisnameexactlyasspokenincludinganyprofessionaltitlesandtitlessuchasMr.,Mrs.andMiss.Asktospeakwiththepersonf45Introduceyourselfagainwhenthepersonforwhomyouarecallingcomestothephoneifheissomeoneotherthanthepersonwhoansweredthephone.Introduceyourselfagainwhen46StatethepurposeofyourcallThisincludesthecompanyororganizationaffiliationwhereapplicable.Anexampleofaproperstatementincludes,“Iamcallingonbehalfof(company/organizationname)inregardto(reasonforthecall).”

Whenmakingapersonalcalltosomeoneyourecentlymet,begintheconversationbyremindingthepersonwhenandwhereyoumet,forexample,“WemetWednesdayatthepark.”Statethepurposeofyourcall47Howtomakeanefficientcall1,Setasideaspecifictimetomakeyourphonecalls.2,Haveacalendarandapenathand.3,Gatherallofyourinformationandsuppliesbeforemakingyourcalls.havethenumbertocallthenameofthepersonyouneedtospeaktohaveallofyourpersonalinfoathandi.e.-calendar,Fullname,AddressandPhonenumberandemailtoreachyouat.Howtomakeanefficientcall1484,Thinkaboutwhatyouneedtoaccomplishwiththiscallandmakenoteofit.Itcanhelptowritedownyour"talkingpoints".Makenoteofanyquestionsyouneedtoask.5,Ifyoufeelnervousoruncomfortable,takeamomenttovisualisetheconversationinyourmindandtakeafewdeepbreaths.6,Whenyouarefinishedwiththecalltaketimetothanktheotherpersonandreiteratetheimportantinformation.4,Thinkaboutwhatyouneedto49Tips&WarningsSpeakclearlyandslowlyandatamoderatevolumewhenintroducingyourself.Additionally,smilewhiletalkingtoconveythatyouarehappyandfriendly.Listencarefullytothepersonwhoanswersthephone.Ifheanswersthephonebystatinghisnamesuchas,“Hello,(name)speaking,”makesuretousetheperson’snameinyourintroduction,“Hello(repeatname),mynameis(yourname).”Askthepersonwhetherhehasamomenttospeakwithyoubeforestartingtheconversation.Donotassumethepersoncanspeakwithyoujustbecauseheansweredthephone.Tips&WarningsSpeakclearlya501.Hello,thisisoperator.你好，我是電話接線員。2.I'llcallyouuplater.我一會打電話給你。3.MayItalktoMr.McCoy?我想和McCoy先生說話。4.MayIusethetelephone?我可以使用一下電話嗎？5.ThisisSamcalling.我是Sam。1.Hello,thisisoperator.516.IsthatMr.Sam?你是Sam先生嗎？7.Yes,thisisSamspeaking.是的，我是Sam。8.Whomdoyouwishtotalkto?你想要和誰說話？9.I'dliketospeaktoMr.Jack.我想要和Jack先生說話。10.I'llconnactyouwithhisoffice.我通過他辦公室電話和你聯(lián)系。（或我會打電話到他辦公室和你聯(lián)系。11.Pleaseholdtheline.請不要掛線。6.IsthatMr.Sam?5211.Sorry,keptyouwaitingsolong.You'reon.對不起，讓你等這么長時間。請繼續(xù)。12.Thelineisbusy.電話占線。（或本線路忙）13.Noanswer.沒人接。14.Heisonthephone.他正在打電話。15.Thistelephonelineisinterrupted.這個電話線被打斷。（或這個電話線被拔掉了。）16.Thewirehavegotcrowd.這個線路忙。（或電話占線）11.Sorry,keptyouwaitingso531.IwouldliketotalktoMr.Liao.1.我想要和廖先生說話。2.MayIspeaktoMr.Johnsonplease?2.我能和Jonnson說話嗎？3.MayIspeaktoyourboss?3.我能和你的老板談話嗎？4.IsthereanyonewhocanspeakEnglish?4.這里有人會說英語嗎？5.GivemesomeonewhocanspeakEnglish.5.提供給我一些會說英語的人。1.IwouldliketotalktoMr.546.Iwouldliketotalktosomeoneincharge.6.我想和負(fù)責(zé)人說話。7.Iwouldliketotalktoyourchief.7.我想要和長官說話。8.LetmetalktoMr.Wang.8.讓我和王先生說話。9.CanIspeaktoMr.Lee?9.我能李先生說話嗎？10.Whenisheexpectedtobeback?10.他什么回來？6.Iwouldliketotalktosome5512.CanyoutellmewhattimeMr.Chenwillbeback?12.你能告訴我陳先生什么時候回來？13.Whoisthisplease?13.請問你是哪位？14.Whoiscallingplease?14.請問你找誰？15.MayIhaveyourname?15.能告訴我，你的名字嗎？16.Whomareyoucalling?16.你要找誰？12.Canyoutellmewhattime5617.Willyoupleasespellhisnameforme?17.你能為我拼寫他的名字嘛？18.Pleasesayitagain.18.請再說一遍。19.Willyoupleaserepeatit?19.可以請你重復(fù)它嗎？20.Willyouspeakalittlelouder?20.你說話可以大點聲嗎？17.Willyoupleasespellhisn57電話里經(jīng)常聽到的客服英語1、空號：中文：您好！您所撥打的號碼是空號，請核對后再撥。英文：Sorry!Thenumberyoudialeddoesnotexist,pleasecheckitanddiallater.2、被叫用戶關(guān)機：中文：您好！您所撥打的電話已關(guān)機。英文：Sorry!Thesubscriberyoudialedispoweroff.".電話里經(jīng)常聽到的客服英語1、空號：583、被叫不在服務(wù)區(qū)：中文：對不起！您撥打的用戶暫時無法接通，請稍后再撥。英文：Sorry！Thesubscriberyoudialedcannotbeconnectedforthemoment,pleaserediallater.4、主叫欠費停機/單向停機中文：對不起！您的電話已欠費，請您續(xù)交話費，謝謝！英文：Sorry,yourtelephonechargeisoverdue,pleaserenewit,thankyou!5、用戶申請臨時停機/其他原因暫時停機：中文：對不起！您的電話已停機。詳情請垂詢"1860"英文：Sorry!Yourtelephoneserviceissuspended,formoreinformation,pleasedial"18603、被叫不在服務(wù)區(qū)：596、被叫停機：中文：對不起！您撥打的電話已停機。英文：Sorry!Thenumberyoudialedisoutofservice.7、被叫忙：（1）被叫用戶登記了呼叫等待功能中文：您好！請不要掛機，您撥打的電話正在通話英文：Sorry!Pleaseholdon，thesubscriberyoudialedisbusynow,.（2）被叫用戶未登記呼叫等待功能中文：您好！您撥打的電話正在通話中，請稍后再撥英文：Sorry!Thesubscriberyoudialedisbusynow,pleaserediallater.6、被叫停機：608、中繼忙/網(wǎng)絡(luò)忙：中文：對不起！您撥打的用戶暫時無法接通，請稍后再撥。英文：Sorry！Thesubscriberyoudialedcannotbeconnectedforthemoment,pleaserediallater.9、被叫用戶設(shè)置了呼入限制：中文：對不起！您撥打的用戶已設(shè)置呼入限制.英文：Sorry!Thesubscriberyoudialedhassetbarringofincomingcalls.8、中繼忙/網(wǎng)絡(luò)忙：6110、國際長權(quán)限制：中文：您好！您的電話尚未登記國際長途業(yè)務(wù)，請辦理登記手續(xù)。詳情請垂詢"1860"。英文：Sorry!YouhavenotappliedforIDDservice,pleasemakeregistrations.Formoreinformation,pleasedial"1860".11、GSM手機撥GSM手機加"0"：中文：請直接撥打?qū)Ψ绞謾C號碼，無需加"0"。英文：Sorry!Pleasedialmobilephonenumberdirectly,noneedtodial"0".12、固定網(wǎng)撥本地GSM手機加"0"：中文：請直接撥打?qū)Ψ绞謾C號碼，無需加"0"。英文：Sorry!Pleasedialmobilephonenumberdirectly,noneedtodial"0".商務(wù)英語電話用語課件62

13、撥號未加長途區(qū)號：中文：您好！請在號碼前加撥長途區(qū)號。英文：Sorry!Pleasedialareacodebeforethenumberyoudialed.14、112緊急呼叫：中文：您好！匪警請撥110，火警請撥119，急救中心請撥120，交通故障請撥122，市話障礙請在112前加撥長途區(qū)號。英文：Hello!Pleasedial110forpolice,119forfire,120forambulance，122fortrafficaccidentanddialareacodebefore112forfixed-phoneobstacle.15、其它運營商方向線路故障：中文：對不起！對方網(wǎng)絡(luò)暫時無法接通，請稍后再撥英文：Sorry!Theotheroperator'snetworkcannotbeconnectedforthemoment,pleaserediallater.13、撥號未加長途區(qū)號：6316、長權(quán)限制/非法主叫:中文：對不起！您的電話尚未申請此項服務(wù)。詳情請垂詢"1860"。英文：Sorry!Youhavenotappliedforthisservice,pleasedial"1860"formoreinformation.17、被叫久叫不應(yīng)中文：對不起，您撥打的電話暫時無人接聽，請稍后再撥。英文：Sorry!Thephoneyoudialedisnotbeansweredforthemoment,