指導(dǎo)會(huì)議po演示frequent problems after go live

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SAP上線后常見(jiàn)錯(cuò)誤和問(wèn)題

FrequentproblemsafterSAPGo-live華新水泥HUAXINCEMENT2008-011目錄TableOfContentSD上線后常見(jiàn)問(wèn)題和解決方案 SDfrequentProblems&SolutionsafterGoliveMM上線后常見(jiàn)問(wèn)題和解決方案 MMfrequentProblems&SolutionsafterGolivePP上線后常見(jiàn)問(wèn)題和解決方案 PPfrequentProblems&SolutionsafterGolivePM上線后常見(jiàn)問(wèn)題和解決方案 PMfrequentProblems&SolutionsafterGoliveFICO上線后常見(jiàn)問(wèn)題和解決方案 FICOfrequentProblems&SolutionsafterGolive?2007凱捷中國(guó)2上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlan創(chuàng)建客戶主數(shù)據(jù)的時(shí)候，不能維護(hù)公司代碼數(shù)據(jù)或銷售區(qū)域數(shù)據(jù)。因此在銷售訂單中無(wú)法使用該客戶。在創(chuàng)建客戶主數(shù)據(jù)的時(shí)候未輸入目標(biāo)公司代碼或目標(biāo)銷售區(qū)域在維護(hù)客戶主數(shù)據(jù)的時(shí)候，應(yīng)該嚴(yán)格按照用戶手冊(cè)輸入正確的參數(shù)一個(gè)客戶代碼已經(jīng)存在，但在訂單中無(wú)法使用沒(méi)有拓展該客戶必須的公司代碼視圖或銷售區(qū)域視圖正確維護(hù)該客戶主數(shù)據(jù)，然后再次創(chuàng)建訂單銷售價(jià)格沒(méi)有從主數(shù)據(jù)帶到訂單中部分價(jià)格必須在訂單或合同中手工輸入銷售包裝水泥的時(shí)候，系統(tǒng)沒(méi)有自動(dòng)帶出包裝物料沒(méi)有正確維護(hù)銷售BOM每一個(gè)包裝水泥產(chǎn)品都必須維護(hù)銷售BOM客戶發(fā)貨已經(jīng)完成，但系統(tǒng)不允許開(kāi)發(fā)票在創(chuàng)建客戶主數(shù)據(jù)的時(shí)候未勾選POD選項(xiàng)，因此沒(méi)有進(jìn)行收貨確認(rèn)的系統(tǒng)動(dòng)作所有客戶主數(shù)據(jù)必須勾選POD選項(xiàng)。否則可以修改客戶主數(shù)據(jù)添加該選項(xiàng)。并修改原始訂單和交貨單添加該選項(xiàng)并進(jìn)行收貨確認(rèn)。參照合同創(chuàng)建銷售訂單的時(shí)候，系統(tǒng)建議數(shù)量不等于客戶實(shí)際需求系統(tǒng)默認(rèn)自動(dòng)把該合同的未執(zhí)行剩余數(shù)量復(fù)制到訂單中手工按照客戶要求修改訂單數(shù)量在創(chuàng)建信用銷售訂單的時(shí)候，訂單被凍結(jié)無(wú)法交貨因?yàn)闆](méi)有維護(hù)客戶信用主數(shù)據(jù)維護(hù)該客戶的信用主數(shù)據(jù)，并釋放被凍結(jié)的訂單保存交貨單的時(shí)候，系統(tǒng)提示無(wú)法得到相關(guān)的計(jì)劃量，請(qǐng)檢查系統(tǒng)中沒(méi)有為該客戶維護(hù)日交貨計(jì)劃維護(hù)該客戶的日交貨計(jì)劃?2007凱捷中國(guó)3上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlanWhencreatecustomerMD,itcannotmaintaincompanycodeorsalesregiondata,leadingthecustomercannotbeenusedinsalesorder.WhencreatingcustomerMD,itcannotinputtargetcompany’scodeorsalesregionWhenmaintainingcustomerMD,itshouldinputcorrectparameterstrictlyaccordingtousers’manualAexistingcustomermastercodecannotbeusedinsalesorder.Ithaven’texpandedcompanycodesviewsorsalesregionviewsMaintainthecustomerMDcorrectly,thencreateordersagain.SalespricecannotbecopiedtoorderfrompricingmasterdataSomeofpricesmustbeinputtedmanuallyinorderandcontract.Whensellingbaggedcement,systemdoesn'tautomaticallydisplaybaggingmaterial.DidnotcorrectlymaintainsalesBOMEverybaggedmaterialshouldbemaintainedinsalesBOM.Customerdeliveryfinished,butsystemdoesn’tallowinvoice.WhencreatingcustomerMD,itdidn'tchoosePOD,sonodeliveryconfirmationhasbeenmadeinsystemAllcustomerMDneedchoosePODflag.Inordertocorrect,changecustomerMD,originalorderanddeliverydocument,toaddtheoptionandconfirmthedelivery.Whencontractreleaseorder,system’srecommendedquantityisnotequalwithactualcustomerquantity.Systemindefaultautomaticallycopiestheunimplementedquantityofcontractintoorder.Revisetheorderquantitymanuallyascustomer’srequirements.Whencreatingcreditsalesorder,orderisblockedsocannotcreatedelivery.Didn’tmaintaincustomercreditmasterdataMaintainthecustomercreditMD,andreleasetheblockedorder.Whensavedeliverynote,systemshowthat“cannotgetrelatedplanquantity,pleasecheck”Didn’tmaintaindailydeliveryscheduleforthecustomerinSAPMaintaindailydeliveryplanforthecustomer.?2007凱捷中國(guó)4上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlan在交貨單中發(fā)貨過(guò)賬的時(shí)候，系統(tǒng)提示庫(kù)存不足，可是實(shí)際庫(kù)存充足Whenpostinggoodsissue,systemshownoenoughinventory,howeverthereareenoughphysicalstockinwarehouse每個(gè)倉(cāng)庫(kù)在SAP中都有多個(gè)庫(kù)存地，總庫(kù)存充足，但交貨單所對(duì)應(yīng)的庫(kù)存地庫(kù)存不足EverywarehousehasseveralstoragelocationsinSAP.Theoverallinventoryissufficientbutdeliverynoterelatedstoragelocationdoesn’thavesufficientstock.檢查訂單和交貨單中的倉(cāng)庫(kù)和庫(kù)存地點(diǎn)是否正確。或系統(tǒng)中的庫(kù)存信息是否與實(shí)際一致。Checktheconsistencebetweenorderanddeliverywarehouseandlocation.Orcheckwhethertheinventoryinformationiscorrectwithactual.發(fā)貨過(guò)賬的時(shí)候，系統(tǒng)提示過(guò)賬期間與財(cái)務(wù)期間不符Whenpostgoodsissue,systemshowthepostingperioddoesn'tfitwithfinancialperiod.財(cái)務(wù)關(guān)閉了老的財(cái)務(wù)期間或新的財(cái)務(wù)期間還沒(méi)有開(kāi)啟Financeclosedtheoldfinancialperiodornewfinancialperioddoesnotopen.等待開(kāi)啟新的財(cái)務(wù)期間，或手工在交貨單中修改發(fā)貨過(guò)賬日期Waittillnewfinancialperiodopen,orchangethepostgoodsissuedatemanuallyindeliverynote.發(fā)貨過(guò)賬時(shí)提示“科目確定錯(cuò)誤”Whenpostgoodsissue,itshows“Accountdeterminationerror“客戶主數(shù)據(jù)和物料主數(shù)據(jù)中關(guān)于客戶確定的參數(shù)錯(cuò)誤?；蛘哓?cái)務(wù)科目主數(shù)據(jù)有問(wèn)題WrongparametersincustomerMDormaterialMD.OrfinancialaccountMDhasproblems.檢查并修改相關(guān)主數(shù)據(jù)。必要的時(shí)候需要修改訂單和交貨單。CheckandchangerelatedMD.Changeorderanddeliverynote,whennecessary.5目錄TableOfContentSD上線后常見(jiàn)問(wèn)題和解決方案 SDfrequentProblems&SolutionsafterGoliveMM上線后常見(jiàn)問(wèn)題和解決方案 MMfrequentProblems&SolutionsafterGolivePP上線后常見(jiàn)問(wèn)題和解決方案 PPfrequentProblems&SolutionsafterGolivePM上線后常見(jiàn)問(wèn)題和解決方案 PMfrequentProblems&SolutionsafterGoliveFICO上線后常見(jiàn)問(wèn)題和解決方案 FICOfrequentProblems&SolutionsafterGolive?2007凱捷中國(guó)6上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlan因物料主稅收標(biāo)識(shí)錯(cuò)誤，凈價(jià)計(jì)算錯(cuò)誤主數(shù)據(jù)錯(cuò)誤多層控制審核主數(shù)據(jù)的稅收代碼物料分類錯(cuò)誤，造成物料編碼、描述錯(cuò)誤，同一物料多個(gè)編碼。集團(tuán)公司不能統(tǒng)一管理。主數(shù)據(jù)錯(cuò)誤新建物料主數(shù)據(jù)時(shí)，一定要嚴(yán)格執(zhí)行審核流程，主數(shù)據(jù)維護(hù)人員一定要仔細(xì)檢查數(shù)據(jù)，發(fā)現(xiàn)任何疑問(wèn)應(yīng)向相關(guān)專業(yè)人員咨詢，并作好工作日志，必要時(shí)報(bào)告給上級(jí)領(lǐng)導(dǎo)。評(píng)估類型維護(hù)錯(cuò)誤，造成財(cái)務(wù)記賬錯(cuò)誤。主數(shù)據(jù)維護(hù)錯(cuò)誤評(píng)估類型多層審查校對(duì)供應(yīng)商科目參考錯(cuò)誤，造成供應(yīng)商編碼范圍錯(cuò)誤。供應(yīng)商主數(shù)據(jù)錯(cuò)誤加強(qiáng)培訓(xùn)，財(cái)務(wù)和采購(gòu)出具供應(yīng)商管理規(guī)范。物料領(lǐng)用時(shí)移動(dòng)類型選擇錯(cuò)誤，財(cái)務(wù)記賬錯(cuò)誤。憑證錯(cuò)誤財(cái)務(wù)和采購(gòu)出具管理規(guī)范，規(guī)范每次物資領(lǐng)用的移動(dòng)類型。采購(gòu)申請(qǐng)/協(xié)議/訂單類型選錯(cuò)，申請(qǐng)無(wú)法分配。憑證錯(cuò)誤加強(qiáng)培訓(xùn)，管理規(guī)范采購(gòu)組選擇錯(cuò)誤，造成審批策略錯(cuò)誤。憑證錯(cuò)誤物料主數(shù)據(jù)中維護(hù)正確的采購(gòu)組，同時(shí)較強(qiáng)配置，管理規(guī)范定義每種采購(gòu)的采購(gòu)組。?2007凱捷中國(guó)7上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlanDuetowrongmaterialmasterrevenueindicator,netpricecalculatingiswrongWrongMDMultiplecontrolandauditMDrevenuecodes.WrongMDclassificationcausesmaterialcodesordescriptionerror,suchasmultiplecodesforthesamematerial.Groupcompanycannotrealizecentralizedmanagement.WrongMDWhencreatenewmaterialMD,itmuststrictlycarryoutauditprocesses.MDmaintainermustcarefullycheckdataandreportanydoubttorelatedexpertforconsultingandmakelog;reporttoseniorleaderwhennecessary.Wrongevaluationfortypesmaintenance,causefinancialbookingerror.MaintainMDmistakesMultiplechecktheevaluationfortypes.Wrongsupplieraccountreferencecausesuppliercodesscopeerror.SupplierMDmistakesEnhancetraining;FinanceandProcurementmakesuppliermanagementrules.Choosethewrongmovetypeswhengoodsissue,causefinancialbookingmistakes.VoucherErrorFinanceandprocurementmakemanagementrulesandstandardizethemovetypeforeachmaterialissue.Wrongpurchaserequest/agreement/ordertype,sorequestcannotbeassigned.VoucherErrorEnhancetrainingandmanagementrulesChoosewrongpurchsegroup,causewrongapprovalstrategy.VoucherErrorMaintainpurchasegroupcorrectlywhenperformmaterialMD;meanwhileenhanceconfiguration,managementrulestodefinepurchasegroupforeachpurchase.?2007凱捷中國(guó)8上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlan采購(gòu)憑證科目分配參考選擇錯(cuò)誤，造成財(cái)務(wù)記賬錯(cuò)誤。憑證錯(cuò)誤加強(qiáng)培訓(xùn)，規(guī)范業(yè)務(wù)操作。寄售采購(gòu)憑證創(chuàng)建錯(cuò)誤，造成財(cái)務(wù)記賬錯(cuò)誤。憑證錯(cuò)誤加強(qiáng)培訓(xùn)，規(guī)范業(yè)務(wù)操作。采購(gòu)憑證成本對(duì)象（成本中心/內(nèi)部訂單/在建工程訂單/固定資產(chǎn)）選擇錯(cuò)誤，造成財(cái)務(wù)記賬錯(cuò)誤成本對(duì)象和業(yè)務(wù)過(guò)程錯(cuò)誤加強(qiáng)培訓(xùn)，財(cái)務(wù)和采購(gòu)出具管理規(guī)范。物資領(lǐng)用成本對(duì)象（成本中心/內(nèi)部訂單/在建工程訂單/固定資產(chǎn)）選擇錯(cuò)誤，造成財(cái)務(wù)記賬錯(cuò)誤。成本對(duì)象和業(yè)務(wù)過(guò)程錯(cuò)誤加強(qiáng)培訓(xùn)，財(cái)務(wù)和采購(gòu)出具供應(yīng)商管理規(guī)范。庫(kù)存地點(diǎn)錯(cuò)誤，物資調(diào)撥領(lǐng)用沒(méi)有可用庫(kù)存。操作錯(cuò)誤出具管理規(guī)范，規(guī)范每次物資入庫(kù)的庫(kù)房。磅秤系統(tǒng)車皮號(hào)、訂單號(hào)錯(cuò)誤，正常收貨無(wú)法過(guò)帳。操作錯(cuò)誤加強(qiáng)培訓(xùn)，規(guī)范管理。運(yùn)輸服務(wù)發(fā)票校驗(yàn)錯(cuò)誤，財(cái)務(wù)記賬錯(cuò)誤。操作錯(cuò)誤加強(qiáng)培訓(xùn)。?2007凱捷中國(guó)9上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlanChoosewrongpurchasevoucheraccountassignmentreference,causefinancialbookingerrors.WrongvoucherStrengthentraining,standardizebusinessoperationConsignmentprocurementvoucheriscreatedwrongly,causefinancialbookingmistakes.WrongvoucherStrengthentraining,standardizebusinessoperationChoosewrongvouchercostobject(costcenter/internalorder/ongoingproject/fixedassets),causefinancialbookingmistakes.WrongcostobjectorbusinessprocessStrengthentraining,financeandprocurementstandardizemanagementrulesChoosewronggoodsissuecostobject(costcenter/internalorder/ongoingproject/fixedassets),causefinancialbookingmistakes.WrongcostobjectorbusinessprocessStrengthentraining,financeandprocurementstandardizesuppliermanagementrulesWrongstocklocation,materialtransferissuehasnoinventoryavailable.

OperationalerrorMakerules,standardizethewarehouseforeverymaterialWeighbridgesystem’strainwagon,ordernumberiswrong,cannotreceivegoodsissuenormally.OperationalerrorStrengthentrainingandnormativemanagement.Transportserviceinvoiceverificationmistakescausefinancialbookingerror.OperationalerrorEnhancetraining.?2007凱捷中國(guó)10上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlan財(cái)務(wù)科目過(guò)帳導(dǎo)致嚴(yán)重錯(cuò)誤財(cái)務(wù)原有科目設(shè)置被否認(rèn)或科目配置錯(cuò)誤可直接倒出T030科目配置表，由華新業(yè)務(wù)人員直接確認(rèn)科目配置框架協(xié)議的缺失憑證錯(cuò)誤在上線之前，需要將有效期在本年度的合同輸入到SAP系統(tǒng)中主數(shù)據(jù)MRPcontroller錯(cuò)誤，會(huì)造成審批策略錯(cuò)誤主數(shù)據(jù)錯(cuò)誤主數(shù)據(jù)維護(hù)正確的MRP控制者?2007凱捷中國(guó)11上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlanFinancialaccountpostcauseseriousproblemsOriginalfinancialaccountwasdeniedoraccountconfigurationiswrong.DirectlytransmitT030accountconfigurationforms,Huaxinstaffcandirectlyconfirmaccountconfiguration.LackofframeagreementVouchererrorBeforegolive,needtoinputcontractintoSAPsystemineffectiveperiod.MDMRPcontrollererror,causeapprovalstrategymistakesVouchererrorCorrectlymaintainMRPcontrollerinMD.12目錄TableOfContentSD上線后常見(jiàn)問(wèn)題和解決方案 SDfrequentProblems&SolutionsafterGoliveMM上線后常見(jiàn)問(wèn)題和解決方案 MMfrequentProblems&SolutionsafterGolivePP上線后常見(jiàn)問(wèn)題和解決方案 PPfrequentProblems&SolutionsafterGolivePM上線后常見(jiàn)問(wèn)題和解決方案 PMfrequentProblems&SolutionsafterGoliveFICO上線后常見(jiàn)問(wèn)題和解決方案 FICOfrequentProblems&SolutionsafterGolive?2007凱捷中國(guó)13上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlan運(yùn)行完MRP后沒(méi)有產(chǎn)生相應(yīng)的計(jì)劃定單1，物料主數(shù)據(jù)中的MRP類型或計(jì)劃策略，綜合MRP維護(hù)有誤；2，該物料的供應(yīng)量大于需求量，這種情況下無(wú)計(jì)劃定單是對(duì)的1，查看主數(shù)據(jù)相關(guān)字段，判斷是否有錯(cuò)誤，若有則通知主數(shù)據(jù)維護(hù)小組更改創(chuàng)建流程訂單保存時(shí)系統(tǒng)報(bào)錯(cuò)開(kāi)發(fā)了一個(gè)流程訂單創(chuàng)建時(shí)的增強(qiáng)，保證在沒(méi)有對(duì)物料某生產(chǎn)版本維護(hù)成本收集器時(shí)不允許保存；這種情況下，及時(shí)通知財(cái)務(wù)部維護(hù)成本收集器（通常情況下，在維護(hù)完成生產(chǎn)版本后就必須通知財(cái)務(wù)部維護(hù)成本收集器）流程訂單不允許確認(rèn)1，流程訂單尚未釋放；2，流程訂單已經(jīng)最終確認(rèn)3，流程訂單被錯(cuò)誤的技術(shù)關(guān)閉1，通知生產(chǎn)部長(zhǎng)釋放流程訂單；2，判斷是否應(yīng)該最終確認(rèn)，若否則取消最終確認(rèn)；3，修改流程訂單，取消技術(shù)關(guān)閉流程訂單確認(rèn)時(shí)系統(tǒng)提示訂單被鎖定流程訂單正被修改聯(lián)系修改人退出或錯(cuò)開(kāi)時(shí)間再確認(rèn)?2007凱捷中國(guó)14上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlanAfterrunningMRP,norelevantplanordergenerated.1,InmaterialMD,MRPtypeorplanstrategyorcomprehensiveMRPmaintenanceiswrong.2,Whenthematerial’ssupplyexceedsrequirement,itisnormalthatthereisnoplanorder.CheckrelatedfieldsinMD,seewhetherexistserrors.Ifso,informMDmaintainingteamtochange.Systemshowserrorwhensaveprocessordercreated.Developedaenhancementwhencreateaprocessorder,ensureitcannotbesavedifitdoesnotmaintaincostcollectorforcertainproductionversion.Inthiscase,heshouldinformfinancetomaintaincostcollector(generally,cessorderdoesn’tallowconfirm.1，Processordernotreleased；2，Processorderalreadyconfirmed.3，processorderisshutbywrong1,Informproductiondepartmentreleaseprocessorder.2,Seewhetherneedfinalconfirm,ifnot,cancelthefinalconfirm.3,Changeprocessorder,canceltechnicalclosing.Whenconfirmprocessorder,systemshowtheprocessorderislockedprocessorderisbeingchangedContactchangertoquitorconfirminanothertime.?2007凱捷中國(guó)15上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlan確認(rèn)時(shí)提示有錯(cuò)誤的貨物移動(dòng)產(chǎn)生Whenconfirm,thesystemshowthereiswronggoodsmoving.1，記賬日期錯(cuò)誤Bookdateiswrong；2，消耗物料的庫(kù)存地點(diǎn)為空Consumedmaterial’sstacklocationisempty3，需要收貨的物料庫(kù)存地點(diǎn)為空Thereceivingmaterialstocklocationisempty4，庫(kù)存短缺Inventoryisinshortage1，更改記賬日期Changebookingdate.2，通知主數(shù)據(jù)維護(hù)組維護(hù)’庫(kù)存確定組‘InformMDmaintainingteamtomaintain“inventoryconfirminggroup”3，修改生產(chǎn)版本，維護(hù)正確的庫(kù)存地點(diǎn)Changeproductionversion,maintaincorrectstocklocation.4，對(duì)短缺的物料進(jìn)行盤點(diǎn)后差異調(diào)整Adjustmaterialinshortageafterphysicalcalculating操作不熟練，工作效率不高Operationisnotsufficient,workefficiencyisnothigh.沒(méi)有充分掌握操作技能Haven’tcapturedoperationalskillssufficiently.合適的時(shí)間進(jìn)行再培訓(xùn)；加強(qiáng)自我練習(xí)Retraininappropriatetime;enhanceselfpractice.有新的業(yè)務(wù)不知如何處理Donotknowhowtodealwithbusiness在單元測(cè)試，集成測(cè)試，UAT時(shí)測(cè)試不充分Theunittest,integratedtestorUATtestarenotsufficient.針對(duì)新的業(yè)務(wù)提出合適的方案Proposegoodsolutionfornewprocess.16目錄TableOfContentSD上線后常見(jiàn)問(wèn)題和解決方案 SDfrequentProblems&SolutionsafterGoliveMM上線后常見(jiàn)問(wèn)題和解決方案 MMfrequentProblems&SolutionsafterGolivePP上線后常見(jiàn)問(wèn)題和解決方案 PPfrequentProblems&SolutionsafterGolivePM上線后常見(jiàn)問(wèn)題和解決方案 PMfrequentProblems&SolutionsafterGoliveFICO上線后常見(jiàn)問(wèn)題和解決方案 FICOfrequentProblems&SolutionsafterGolive?2007凱捷中國(guó)17上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlan無(wú)法執(zhí)行某些特定業(yè)務(wù)Cannotimplementsomespecificbusiness測(cè)試過(guò)程中未進(jìn)行充分測(cè)試Testisnotsufficient.先在QAS測(cè)試，再在生產(chǎn)機(jī)實(shí)現(xiàn)，推遲該業(yè)務(wù)的系統(tǒng)操作FirstlytestinQAS,thenrealizeinPRD;putbackthebusiness’ssystemoperation.財(cái)務(wù)結(jié)算錯(cuò)誤Wrongfinancialsettlement功能位置成本中心錯(cuò)誤Functionlocationcostcenteriswrong.沖銷所有的操作，更改功能位置的成本中心，重新創(chuàng)建工單，補(bǔ)充所有操作.Writeoffalloperations,changefunctionlocation’scostcenter,recreateworkorder,andaddotheroperations.對(duì)于庫(kù)房中的備品備件未進(jìn)行“新”“待修”“已修復(fù)”的區(qū)分，維修人員不知如何進(jìn)行這類備件的維修、維護(hù)Thesparepartsinstockiscategorizedas“new”“waitforrepaired”and“alreadyrepaired”.Maintainingpeopledoesn'tknowhowtomaintainandfixthesespareparts.周轉(zhuǎn)件清單不全，物料主數(shù)據(jù)未激活分割評(píng)估Publicsparepartslistisnotcomplete,materialMDhasn’tbeenassessedseparately.1.判斷是否周轉(zhuǎn)件，是，重新創(chuàng)建物料。Seewhetheritispublicspareparts,ifitis,recreatematerial.2.非周轉(zhuǎn)件，維修的過(guò)程直接計(jì)入工單，不需要區(qū)分備件的狀態(tài)。Ifnot,thecourseofmaintainingisdirectlybookedintoworkorder,noneedtodistinguishspareparts’status.無(wú)權(quán)限操作某些業(yè)務(wù)Noauthoritytooperatesomebusiness.權(quán)限測(cè)試不完全Authoritytestisnotcomplete.更改權(quán)限，測(cè)試后傳輸生產(chǎn)機(jī)，操作稍有滯后Changeauthority,testandtransmittoPRD,theoperationisalittlelagging.工單中無(wú)法從BOM選擇備件Cannotchoosesparepartsfromworkorder.BOM數(shù)據(jù)不完整BOMdataisnotcomplete工單中手工輸入物料號(hào)碼，同時(shí)更改BOMManuallyinputmaterialnumberinworkorder,meanwhilechangeBOM.做預(yù)防性維修工單時(shí)工單無(wú)內(nèi)容Whenmakepreventivemaintenanceworkorder,theworkorderisempty.任務(wù)清單不全Tasklistisnotcomplete工單中手工輸入工作內(nèi)容，同時(shí)補(bǔ)充任務(wù)清單Inputworkactivityintoworkordermanually,meanwhileaddtasklist.18目錄TableOfContentSD上線后常見(jiàn)問(wèn)題和解決方案 SDfrequentProblems&SolutionsafterGoliveMM上線后常見(jiàn)問(wèn)題和解決方案 MMfrequentProblems&SolutionsafterGolivePP上線后常見(jiàn)問(wèn)題和解決方案 PPfrequentProblems&SolutionsafterGolivePM上線后常見(jiàn)問(wèn)題和解決方案 PMfrequentProblems&SolutionsafterGoliveFICO上線后常見(jiàn)問(wèn)題和解決方案 FICOfrequentProblems&SolutionsafterGolive?2007凱捷中國(guó)19上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlan在新舊期間交替時(shí)，容易產(chǎn)生憑證記賬期間的錯(cuò)誤，本來(lái)應(yīng)該記到上一期的，卻記在新的期間。如果是費(fèi)用類的憑證將導(dǎo)致成本計(jì)算不準(zhǔn)確。Duringtheoverlappingperiodsofoldandnew,itiseasilyoccurspostvoucher’sperioderrors.Ifitisexpensevoucher,willcausewrongcalculatingresultofcost.系統(tǒng)的記賬日期默認(rèn)為系統(tǒng)的當(dāng)天時(shí)間，錄入時(shí)沒(méi)有仔細(xì)檢查System’saccountbookingdateisdefaultofthecurrentday.Workerdidnotcheckcarefullywheninputting.開(kāi)發(fā)憑證日期的過(guò)賬校驗(yàn)，若記賬期間和憑證日期不一致，彈出警告信息Developaverificationforvoucher’sdate.Ifthebookingdateisnotconsistwithvoucher’sdate,systemwillshowalert.費(fèi)用記賬時(shí)，成本中心或內(nèi)部訂單可能會(huì)錄錯(cuò)Whenbookexpense,costcenterorinternalordercanbeinputtedwrongly.輸入錯(cuò)誤Inputtedwrongly錄入人員輸入預(yù)制憑證，審核人員檢查完再正式過(guò)賬，雙重檢查可以避免大部分的錯(cuò)誤。另外對(duì)于進(jìn)行預(yù)算控制的費(fèi)用，內(nèi)部訂單自動(dòng)帶出，不需要手工錄入，也避免了錯(cuò)誤的發(fā)生。Inputtingpeopleinputthepre-madevoucher,auditpeoplewillcheckandpost.Thisdoublecheckcanavoidmostifmistakes.Besides,internalorderwillautomaticallybringoutbudgetcontrolledexpense,noneedtoinputmanuallyandavoidmistakes.費(fèi)用的分配分?jǐn)傃h(huán)復(fù)雜，當(dāng)產(chǎn)生錯(cuò)誤時(shí)，難于定位錯(cuò)誤原因。Theprocessofassigningandamortizationcirclingisverycomplicated,itisdifficulttofindoutthereasontothemistakes.可能是由于循環(huán)的邏輯錯(cuò)誤，執(zhí)行的順序錯(cuò)誤，統(tǒng)計(jì)指標(biāo)的錄入錯(cuò)誤等Logicalerrorscausewrongorderorstatisticindicators.具備清晰的思路，熟悉費(fèi)用分配的邏輯順序，逐個(gè)排查和定位錯(cuò)誤。Cleanthethinking,knowwellonassigninglogicalorder,checkandfindouterrors.HARP的成本計(jì)算單，由于邏輯非常復(fù)雜，而且需要維護(hù)大量自定義的表，非常容易出錯(cuò)。HARP’scostcalculatingdocumenthasverycomplicatedlogic,andneedtomaintainalotofcustomizedforms,easytomakemistakes.HARP成本計(jì)算單的邏輯出錯(cuò)，自定義表的數(shù)據(jù)維護(hù)不正確。WronglogicforHARP’scostcalculatingdocumentandwrongmaintenanceofcustomizedforms.較強(qiáng)的糾錯(cuò)機(jī)制，充分測(cè)試，完善的培訓(xùn)。Strengthenthecorrectingsystem,testandtrainsufficiently.?2007凱捷中國(guó)20上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題MostlikelytohappenproblemsafterSAPGo-live問(wèn)題描述ProblemDescription問(wèn)題原因Reason解決方案RecoveryPlan從不同的事務(wù)代碼進(jìn)入，可以做同一筆業(yè)務(wù)，但默認(rèn)的憑證類型不同，所以憑證類型容易出錯(cuò)Usedifferenttcodescanfinishthesamebusiness,butdefaultvouchersarefromdifferenttypes,soitiseasytomakemistakesontypes.憑證類型出錯(cuò)Voucher’stypeiswrong.系統(tǒng)已考慮到這方面的校驗(yàn)，大部分情況如果類型出錯(cuò)會(huì)產(chǎn)生提示Systemhasconsidertheverificationofthisproblem.Inmostofcases,itwillshowifthereiserror.特殊總賬標(biāo)志選錯(cuò)，導(dǎo)致總賬科目不對(duì)ChoosewrongspecialG/Lindicator,causingG/Laccountiswrong.特殊總賬標(biāo)志選錯(cuò)，導(dǎo)致總賬科目不對(duì)ChoosewrongspecialG/Lindicator,causingG/Laccountiswrong.審核人員經(jīng)過(guò)校驗(yàn)，可以發(fā)現(xiàn)大部分的錯(cuò)誤Mostoferrorscanbefoundout,afterauditingpeople’sverification.作業(yè)價(jià)格計(jì)算時(shí)，系統(tǒng)默認(rèn)選擇了所有成本中心；各個(gè)公司在執(zhí)行該操作時(shí)應(yīng)該只選擇本公司內(nèi)提供作業(yè)服務(wù)的成本中心組，這也可能出錯(cuò)Whenpricecalculating,systemchooseallcostcenterindefault;eachsubsidiaryshouldonlychoosehisowncostcenter.Mistakesmaybeoccurredhere.作業(yè)價(jià)格計(jì)算時(shí)選錯(cuò)成本中心組Choosethewrongcostcenterwhenperformpricecalculating.此問(wèn)題已在權(quán)限控制中考慮，每個(gè)公司的CO結(jié)賬人員將沒(méi)有其他公司代碼成本中心的權(quán)限，若選錯(cuò)，系統(tǒng)會(huì)報(bào)錯(cuò)。Thisproblemhasbetakeaccountinauthorizationcontrol.EachCOaccountsettlerdoesnothaveothercompany’scostcenter’sauthorization.Systemwillreporterrorwhenchoosethewrongone.資本支出內(nèi)部訂單相關(guān)項(xiàng)目完工后，在訂單結(jié)算前可能需要變更結(jié)算規(guī)則，相關(guān)崗位人員也有可能忘記，導(dǎo)致結(jié)算錯(cuò)誤。AfterCAPEXinternalorder’sitemsarefinished,itmayneedchangesettlementrulesbeforetheorderissettled.Therelatedpeoplemayforgetthisandcausemistakes.忘記變更結(jié)算規(guī)則Forgetsettlementruleschanges.在流程中強(qiáng)調(diào)了處理規(guī)則，但系統(tǒng)無(wú)法預(yù)防此類問(wèn)題的發(fā)生，要求結(jié)賬人員在生成憑證后，檢查過(guò)賬的科目是否正確，這樣可以降低出錯(cuò)率。Weemphasistherulesintheprocess,butsystemcannotpreventsuchproblems.Itneedssettlingpeoplecheckthecorrectnessofthepostingaccountaftervouchersaregenerated.Thiscanreducetheerrorrate.?2007凱捷中國(guó)21上線后常見(jiàn)錯(cuò)誤和系統(tǒng)問(wèn)題Mostlikelytohappenprob