2023年英語(yǔ)導(dǎo)游證考試面試特殊問(wèn)題的應(yīng)變技巧

特殊問(wèn)題回答技巧1Whatshouldthetourguidesdowhentheydiscoveredthatanoldmanismissingwhilethegroupissightseeinginatouristresort?Inthiscase,thetourguidesshouldfirsttrytofindoutwhenandwherehewasmissingandthenthenationalguidesandthetourescortshouldlookforhimseparately,whiletherestofthegroupshouldfollowthelocalguidetoproceedwiththeyour.Iftheyfailedtofindhim,theyshouldapplytothenearbypolicestationandtohismanagementofthetouristresortforhelp.Inthemeantime,theyshouldcallupthehoteltofindoutifthemanhasbeenbackthere.Ifnot,theyshouldphonetoreportthecasetothelocaltravelserviceand….(They)shouldbepreparedtodealwithpossibleproblemsarisingfromtheevent.Finally,theyshouldwriteoutareportontheevent.Whatshouldthetourguidesdoifsomeoneinthegroupissuspectedofsufferingfromaninfectiousdisease?Inthiscase,thetourguidemustfirsttrytofindoutthedetailsofthepatient’scondition.Andthen,heshouldreportthecasetothelocaltravelserviceandthentothequarantineandepidemicpreventiondepartments.Iftheyconsideritnecessarytodoepidemiologicalexamination,thetourguideshouldtalkoverthematterwiththetourleaderandpersuadethepatienttohavehishealthcheckedandhisbloodserumtested.Ifthepatientisprovedtobeinfectedwithcontagiousdisease,hemustbeisolatedfortreatmentorothermeasureswillbetakenaccordingtotherequirementsofthedepartmentsconcerned.Ifthepatientisaforeigner,hewouldberequiredtoleavethecountryaheadofschedule.Inthiscase,thetourguidesmusthelphimwiththeexitformalities.Aftertheevent,thetourguideshouldsubmitawrittenreporttodepartmentsconcerned,statingclearthedetailsofthecaseandmeasurestaken.Whatshouldthetourguidesdoincaseatouristinthegroupsuddenlyhadaheartattack?Ifthetouristissurelysufferingfromheartattack,thetourguideshouldimmediatelyhelphimliedownonhisheadcushionedtoriseabit,andaskhisfamilymembertofeedhimwithfirst-aidmedicinehehasbroughtwithhimsothathisconditionmayimprove.Then,thetourguideshouldcallanambulancetohelportakethepatienttothenearbyhospitalfortreatment.Inthemeantime,heshouldaskthelocaltravelservicetosendsomeonetohelp.Whenrescuerearmamentisinprocess,thelocalguideshouldaskthepatient’sfamilymembertostayinthehospital.Whilethepatientisstayinginthehospital,thelocalguideshouldoftencometovisit.Itthepatientisamemberofaforeigngroup,heshouldhelphimwithsuchthingsasseparatinghisvisafromthegroup’scollectivevisa,goingthroughtheformalitiesforleavingthehospitalafterhisrecoveryandbookinghishome-boundtransportticketetc.Also,hemustmakegoodarrangementsforsightseeingfortherestofthegroup.Whatmustthetourguidedoif,byanychance,thetouristswererobbedwhentheywereontheirown?Inthiscase,thetourguidemustdothefollowingthings:Todial110immediatelytoreportthecasetothepolice,statingclearthefactsofthecase,includingwhen,whereandhowtherobberywas,thefeaturesandappearanceoftherobbers,thenamesofthetouristsandthetouristsgroup,andthedistinctivemarksoftherobbedarticles.Toreportthecasetothelocaltravelservicefordirections.TopacifythetouriststoproceedwiththetourTowriteoutareport,statingclearthenatureofthecase,emergencymeasurestakenandtheopinionsanddemandsofthevictimsToassistdepartmentsconcernedtodealwithproblemsarisingfromtheeventWhatprecautionsshouldthetourguidetakewhenthegrouphasjustcheckedinatthehotelinorderthat,incaseoffire,thetouristsmayquicklyescapewiththeirlife?Inorderthat,incaseoffire,thetouristsmayquicklyescapedanger,ThetourguidemusttryandgettoknowbeforehandtherouteoffireescapeandlocationsofthefireexitandemergencystaircaseHeshouldbearinmindthefireemergencytelephonenumber(119)andkeepreadyathandtheroommemberofthetourescortandallothertouristsofthegroup.Supposingthehotelsuddenlycaughtfireandthefiresceneis2storiesbelowthefloorwhereatouristgroupisstaying.Inthesecircumstances,howshouldthetourguideofthegroupdirectthetouriststosavethemselves?Atthiscriticalmoment,thetourguidemustkeepcalmtomakeasoberjudgmentofthesituation.Thebasicpointoffirstimportanceisthat,incaseoffire,peoplemustnottrytoescapebytakingtheelectorandinnocaseshouldtheyleapdownfromheightupthebuilding.Ifpeoplecaughtfireontheirclothes,theycanrollonthefloororslaptheirbodieswithheavyclothingtoputoutthefire.Whenpeoplemustpassthroughdensesmokeareas,theymustwraptheirbodiesandcovertheirmouthsandnoseswithwetclothesandcreepforwardalongthewalls.Iftheroomdoorisblockedbyfireandpeoplecannotrunaway,theymuststopupthechinksofthedoorwithsoakedclothesorbeddingandsplashwatertolowerthetemperature.Atthesametime,theymustwavecolorfulclothesoutofthewindowtocallforhelp7.Whatshouldthetoursguidedoif,byanychance,thetouristsarepoisonedbyfoot?Incasethetouristssufferfood-poisoning…(1)Tourguideshouldtellthetouriststodrinkplentyofwaterandtrytomakethemvomitsoastoeliminatethetoxinsfromtheirintestines.(2)Musttakethemimmediatelytothehospitalforemergencytreatmentandaskthedoctorforamedicalcertificate.(3)Hemeantime,heshouldreportthecasetothelocaltravelservicetofixresponsibilityontherestaurant.8.ThetouristsofagrouprequestedsometimebeforemealthattheWestern-foodmealreservedforthemshouldbechangedtoaChinese-foodmeal.Whatshouldthelocalguidedoinanswertotheirrequest?(1)Iftheirrequest(forsubstitutionofChinesefoodforWesternfood)wasmade3hoursbeforethemeal,thelocalguideshouldapproachtherestaurantandtrytomeettheirrequirementasfaraspossible.(2)Iftheyaskedforthechangejustbeforethemeal,thelocalguideusuallycouldrefusebutmusttellthemwhyitcouldnotbechanged.(3)Iftheystillinsistedinmakingthechange,thelocalguidecouldsuggestthattheyorderthemealthemselvesattheirownexpense.4)Theirrequestforadditionaldishesandbeverage(inexcessofthesetprice)couldbegrantedprovidedtheyagreedtocovertheextracharge.9.Thelocalguideofagroupjustgotoknow,whenhewasgoingthroughthecheck-informalitiesinthehotel,thatsomeofthedoubleroomstheyreservedforthegrouphadbeenreplacedbytriplerooms.Howwouldyousolvethisproblemifyouwerethelocalguideofthegroup?(1)Lodgingthetouristsintripleroom’sfallsshortoftherequirementsprovidedinnthetourcontract,so,ifIwerethelocalguideofthegroup,Imustundertaketheresponsibilityofchangingthosebacktodoublerooms.(2)First,Iwouldtakeupthematterwiththehotelmanagementandrequestthattheyshouldtrytheirbesttospaceenoughdoubleroomsforthegroup.Iftheywerenotabletohelp,Iwouldtryotherhotelsnearby.(3)Ifallmyeffortsresultedinfailure,Imustmakeanapologytoothetouriststoseektheirunderstanding,andpromisethemasuitablepaymenttomakeupthedifferencebetweenthedoubleandtripleroomssoastopersuadethemtomakedowiththetriplerooms(4)Forfurthercompensationandapology,Icouldorderabettermealforthemorgivethemsomesouvenirs,andIshouldtakecareofthemmoreattentivelysothattheywouldfindsatisfactioninbeingcordiallytreated10.Aforeigntouristrequestedthatthetourguideshouldbuysomethingforhimandhaveitshippedtohiscountry.Whatistheproperwayforthetourguidetodealwithhisrequest?Indealingwiththiskindofrequestformthetourists…Thetourguideshouldfirsttrytofindanexcusetorefusetactfully.Ifitishardtorefuseattheinsistentrequestsofthetourist,heshouldreportthemattertohissuperiorandaskforinstructions.Then,hemustgetenoughmoneyfromthetouristforpurchaseandshipping.Whenshippingismade,heshouldmailtheoriginalcopiesoftheconsignmentbillandthereceiptofpurchasetothetouristwhilekeepingtheduplicatesforfuture.11.Whatcanthetourguidedotopreventthetouristsgettingsick?Toensurethatthetouristswillnotgetsick,thefollowingprecautionsarenecessary:Whenplanningthesightseeingprogramforthegroup,theageandphysicalconstitutionsofthemajorityofthegroupmembersmustbetakenintoaccountandmarginsoftimemustbeleftforrelaxationaswellasforsightseeing.Sometimes,thetourguide’sadviceagainstdrinkingtheunboiledtabwaterinthehotelroomsandbuyingfoodfromstreetpeddlersisnecessary.Inchangeableweather,thetourguideshouldoftenannounceweatherforecastsforthenextdaysothatthetouristsmaychoosetodressthemselvesaccordinglyorbringanumbrellawiththeminarainyday.ATdryseason;drinkingmorewaterandeatingmorefruitarealsoadvisable.12.Atouristsgroupscheduledtoarrivethismorningisrepostedtobedelayedtilltomorrowbeforedinnerandsothetimeofitsstayinthelocalcitywillbeshortendedbyoneandahalfdays.Whatshouldthelocalguidedotocopewiththechange?(1)Inthiscase,thelocalguidemust,firstofall,notifypeopleconcernedtocancelearlierarrangementsoffmealsandhotelaccommodationsfortodayand…(2)Reconfirmthereservationsofmealsandhotelaccommodationsfortomorrowandthetransportticketsforthenextdestination.(3)Thesightseeingprogramforthegroupmustalsobealteredaccordkingly.Whilethetouristresortoflessimportancecanbeskippedover,thoseofmajorimportancemustberetained.(4)Iftimeistooshort,prioritymustbegiventothetouristresortsthataretypicalofthelocalfeatures.13、Sometimesatravelservicewouldhavenoalternativebutputatouristgrouponanextraflighttoleaveaheadofschedulebecausethereisashortageofspaceontheregularflight.Underthesecircumstances,howcanthelocalguidemanagetogetunderstandingsfromthetourists?Inthesecircumstances,thelocalguideshouldfirsttalkoverthematterwiththenationalguideandtourescortandtrytogetcooperationandsupportfromthem.Inthemeantime,heshouldfindoutthepersonsofgreatinfluenceinthegroupandtrytotalkthemintoconsent.Then,heshouldhonestlyannouncetherealsituationtothetouristsandsincerelyapologizeforthechangesoasaskfortheirforgivenessandunderstandings.Forfurtherapologies,asubstantialcompensationcouldbemadeifnecessary.Besides,thelocalguidemustmakefulluseoffulfillingthescheduledsightseeingprogram.14、Astheroadtothetouristresortisimpassable,atouristgrouphastocancelitsone-daytourtotheplaceandthishasmadethetouristsfeelquiteunhappy.Howcanthelocalguidesolvethisproblem?(1)Thelocalguidemustarrangeantheractivityasasubstitute.(2)Heshouldtryhisbesttoarousepeople’sinterestinthenewarrangementwithhiseloquentandinterestingspeech.(3)Heshouldaskthenationalguidetoreportthemattertothetourorganizertravelserviceforafinaldecision.15、Supportingthat,whenyougettothetrainstation,thetouristsgroupyouaremeethasbeenwaitingthereforalongtime;thetouristsareveryunhappyaboutwaitingandthetourescortalsoblameyouforbeinglate.Whatwouldyoudointhiscaseifyouwerethelocalguideofthegroup?(1)Inthiscase,Imustmakeanapologytothetourescort,thenationalguideandallthetouristsformycominglate.(2)ImusttellthemthetruereasonwhyIwasdelayedandassurethemofmysinceritytodoagoodjobforthegroup.(3)Tomakeamendsformyerror,Ishouldmakefulluseoffthetimetofulfillthesightseeingprogramsoastogetunderstandingsfromthetourists.(4)And,ifnecessary,Ishouldgivethemasubstantialcompensation.16Atouristinthegrouptoldyouthathedidn’twanttosharearoomwithothersandaskedforaseparateroomforhisown.Howwouldyousolvetheproblem?InthiscaseImustfirsttrytofindoutwhythetouristmadetherequest.Ifthereasonisthatthetwo-roommatewerenotgettingagoodwellwitheachother,Iwouldaskthetourescorttomediatebetweenthemortrytohelpthemasktheescorttoopinionsorinhabitsandcustoms,Iwouldaskthetourescorttomediatebetweenthemortrytohelpthemexchangeroomswithsomebodyelseinthegroup.Ifthetourescortfailedtosettletheproblem,Icanaskforanextrasingleroomfromthehotelprovidesit’savailable.But,Imustmakeitcleantothattouristbeforehandthatheshouldpayforitbecausethegeneralruleisthatpersonwhoasksforshouldpay.17Whatmustthetourguidedoincasethegrouphasfailedtocatchtheflight?Incasethegrouphasflight,thetourguidemustdothefollowing:Hemustreportthematterimmediatelytotheleadersofhistravelservicetoaskforhelp.Hemustconsulttheairlineandtrytoarrangeanotherflightforthegrouptoleavetatanearliestpossibletime.Hemusthavethemeals,hotelaccommodationsandsightseeingwellarrangedforthetouristwhiletheyaredetainedsoasrelievethemfromanxiety.Then,hemustinformthetravelserviceinthenextdestinationcitysothattheymayaltertourprogramforthegroupaccordingly.And,ofcause,hemustwriteoutareporttofindoutthecauseoftheeventandtoascertainwhereresponsibilityliessothatthewrong–doershouldanswerforthelossesincurred.18WhatshouldthelocalguidedoifaChineseAmerican(anAmericancitizenofChineseorigin)losthispassportwhilethegroupissightseeinginGuangzhou?Inthiscase,thelocalguidemusthelphimapplyhimforanewAmericanpassportandanewvisatoChina.Theexpenseincurredfromthismustbebornebythepersonconcerned.TohelphimapplyforanewAmericanthelocalguidemustfirstgetacertificationoflossfromthelocaltravelserviceandaskthetouristtogethisphotoreadyforuse.WiththecertificateoflossfromtheGuangzhouPublicSecurityBureauandaskthecasetotheforanofficialoflossWiththecertificateoflossfromtheGuangzhouPublicSecurityBureau,thetouristshouldgotoAmericaConsulateinGuangzhoutoapplyforanewAmericanpassport.19.WhatshouldthetourguidedoifanAmericanChineselosthispassportwhilethegroupissightseeinginGuangzhou?Inthiscase,thelocalguidemusthelphimapplyforanewChinesepassportandanewvisatotheUnitedStates.ToapplyforanewChinesepassport,thetouristmustfirstgethisphotosreadyforuse.Andthelocalguidemustgetacertificateoflossfromhistravelservice.Withthecertificateoflossformthetravelservice,thetouristmustgopersonallytothePublishSecurityBureauofGuangzhouProvincetoreportthelossandapplyforanewChinesepassport.Then,withthenewpassport,thetouristshouldapplytotheAmericanConsulateinGuangzhouforanentryvisatotheUS.20.AnativeChineseinatouristgrouplosthisidentitycardandthegroupisgoingtotravelbyplane.Whatshouldthetourguidedotodealwiththecase?Thetourguideshouldfirstaskthelocalservicetowriteoutaletterofcertificationtoprovetheloss.Withtheletterofwrittenbythelocaltravelservice,thetouristmustpersonalreporttowillbesettledafterthetouraccordingtothestipulationsofthetourcontract.thelocalpublishThelocalpublicsecuritybureauwillverifythecaseandissueacertificatetoprovehisidentity.Ifhefailedtogetthecertificatefromthepublicsecuritybureau,thetourguideshouldarrangeforhimtotravelfaresshouldbepaidbythesaidtouristandfinalaccounts21WhenaforeigntouristgrouparrivedintheairportinChina,atouristinthegroupdiscoveredthathisluggagewasmissing.Whatshouldthelocalguidedotohelphim?Incase,thelocalguideshouldtakethetouristtotheLostLuggageRegistrationOfficeoftheairporttoreportandregistertheloss.Whilethegropeisvestingthelocalcity,thelocalguideshouldoftencalltheairporttoinquireabouttheresultoftheirsearchfortheluggage.Whentheluggageisnotfoundforthemoment,thelocalguideshouldhelpthetouristtobuythedailynecessities.Ifeventuallytheygiveitupforlost,thelocalguideshouldhelpthetouristtoclaimcompensationfromtheairline.22.Whatshouldthetourguidedoifthetouristsaregreatlydiscontentedwiththemealstheyhavebeenservedduringtheirstayinacity?Thetourguideshouldearnestlylistentoandwritedowntheopinionandcomplaintsofthetourists.Andreportthemattertothelocaltravelserviceandthehotelorrestaurantssothattheywouldmakeimportantortakepossibleremedialtoapologizetothetourist.Also,heshouldmakeastudyofpeople’slikeanddislike.23.Whatshouldthenationalguidedototakecareofthetouristswhoareliabletocarsickness,airsicknessorseasickness?Totakegoodcareofthetouristswhoareliabletocarsickness,airsicknessorseasickness,thenationalguideshouldwarmthemnottoeattoomuchbeforetraveling.Heshouldremindthemtotakearightdosebeforecarsicknesspreventive,butmustwarmthemofthecontradictionsofthedrugbecausemuchcarsicknessisharmfultohealth.Whenassigningseatsonthebusorplane,thatlessshakypositionshouldbereservedforthem.Whenthegroupistravelinglongdistancebyplaneortrain,thenationalguideshouldasktheattendanttohelplookafterthem.24.Whatshouldthetourguidedoifatouristinthegroupfaintedawayforheatstroke?Ifatouristinthegroupfaintedawayforheatstroke,thetourguideshouldhelphimliedownonhisbackatacoolandshadyplaceandunbuttonhiscollarandloosenhiswaist-belt.ThenheshouldfeedhimsomesalteddrinksandheatstrokepreventiveiftheyareavailableWhenthepainterconditionisstillserious,hecanjustlethimsitorliedowntorestforawhile.Butifhisconditionisveryserious,hemustbetakentothehospital.25.Whatshouldthetourguideadvisethetouriststodoinorderthattheywouldbesafefromharmorattackwhiletheyarestayinginthehotel?Toensurethatthetouristsaresafefromharmorattackwiletheyareinthehotel,thetourguideshouldadvisethetourists.Thattheymustlodgetheirvaluablesinthesafesofhotelinsteadofcarryingthemintheirpersonorjustleavingthemaboutinthehotelroom.Andthattheyshouldalwaysleavestheirdoorsfastenedwhendoinginandoutoftheirroomsandmustnotallowstrangersorpeoplewhoclaimtobehotelworkerstocomeintotheirrooms,especiallyatnight.Inaddition,thetourguideshouldadvisethetouristsagainstchangingtheirmoneywithprivatemoney-changerssothattheyshouldnotbefooledandcheatedbyevilpeople.26.Alocalguidefollowstheoriginalscheduleandgottotheairportintimetomeetthegroup.However,whentheplanecamein,thegropedidn’tturnup.Whatshouldhedonow?Heshouldimmediatelytrytogetintouchwithpeopleinhisofficetofindoutthereason.Ifthegropeisdelayedforonlyashorttime,heshouldkeeponwaitingintheairport.Ifitisdelayedforalongtime,hemustworkoutanewsightseeingprogramforthegroupaccordingtothearrangementofthedepartmentsconcerned.27Alocalguidehadtakenoveragroupattheairportbut，whentheyarrivedatthehotel，hediscoveredthathehadtakenawronggroup。Whatshouldhedotosolvetheproblem？Heshouldfirstseekthecauseofthemistakesand。。。Trytofindoutwherehisgroupisandifitwastakenawaybymistakessothathemaygetintouchwithitwithoutdelay。Ifhisgropewastakenbyoneofhiscolleaguesandtheyallactasalocalguide，theydon’tneedtochange。Thenheshouldhoneyexplainwholethingstothetouristandsincerelyapologizeforthemistakes。28.WhenagrouphadfinisheditsscheduleditineraryandwasgoingtoleaveChina,severaltouristsinthegrouprequestedthattheywouldstaybehindtoproceedwiththetour.Whatshouldthenationalguidedotohelpthem?Thenationalguideshouldaskthetourorganizertravelserviceforinstructionandgivethemnecessaryassistance.Heshouldgetaletterofcertificationfromthelocaltravelservice,havetheirpassportandthecollectivevisaofthegropereadyandthentothelocalpublicsecurity.Ifthetouristneedcontinueguideserviceandotherservice，theNationalguideshouldhelpthemconcludedanewcontractwiththetravelservice。29.Supposingthetourbusofagroupwasturnedoverandthreepeoplewereseriouslyinjuredandseveralwereslightlywounded.Whatwouldyoudointhiscaseifyouwerethetourguideofthegroup?Atthiscriticalmomentoflifeanddeath,Imustlosenotimeinarrangingfirst-aidtreatmentsforthewounded.Imustkeeptheaccidentsceneintactandcalldepartmentconcernedforhelp.Atthesametime,Ishouldreporttheaccidenttothetravelserviceand.TrytoplacatethetouristofthegroupFinally,Ishouldwriteoutareportabouttheaccident.30.Whatshouldthetourguidedoinordertoguardagainsttrafficaccidentsduringthetour?Inordertoavoidaccident,thetourguideshoulddoasfollows:Beforesettingoutmeetthegroup,thetourguideshouldaskthedrivertocheckandmakesurethatthebusisingoodconditionorrequestthebechangedifanybreakdownhasnotbeenfixed.Whendriverinbadweatheroronroughorheavilytraffickedroad,thetourguideshouldwarnthedrivernottodriverhisbusand…Whenthetourguideisplanningthesightingprogram,hemustleaveadequatemarginsoftimetoallowthejourney.Whenoccasionrequires,thetourguideshouldadvisethedriveragainstallowingotherdriverstodriverhisbusand…Whenthedriverisatwork,stophimfromhavingalcoholicdrink.31.Whatmustthetourguidedoinorderthatthetouristsshouldnotbepoisonedbyfood?Toguardagainsttheaccidentoffood–poisoning,Thetourguidemustreservemealsforthegroupintherestaurantsthataredesignatedfortouristgroupsand…Warnthetouristnottobuyanyfoodfromstreetpeddlers.Ifthefoodservedintherestaurantisfoundturningbadorunclean,Thetourguidemustasktochangeitwithoutdelay32.WhatshouldthetourguidedoifatouristfromTaiwanreportedthathisTravelPermitforTaiwanCompatriotwasnowheretobefound?Inthiscase,thetourguideshouldhavealetterofcertificationwritingbythelocaltravelservicetoprovethelossandaskthetouristtohavephototaken.Withthetourletterwrittenbythelocaltravelserviceandtheidentitycertificateandphotosofthetourist,thetourguideshouldtakehimtoreportthelocaltravelsecuritybureauatthemunicipalleave,whichwillverifyhisidentityandgivehimaprovisionalEntryandExitPermitthatisvalidjustononeoccasion.33、Whatshouldthenationalguidedoifsomeoneinthegroupfailedtogethisluggagebackfromtheluggageconveyerbeltintheairport?(1)ThenationalguideshouldtakethetouristtotheLostandFoundOfficeoftheairporttoregistertheloss.Thetouristmustproducehisair-ticketandluggageclaimandfilloutaLostLuggageRegistrationFrom.(2)Then,thenationalguideshouldreportthemattertothelocaltravelserviceleadershipsothattheymaycontacttheairport,theairlineandthetravelserviceintheprecedingcityforhelp.34、Whatcanthetourguidedoifacoupleofhusbandandhiswifeinthegroupaskedtohavetheirmealintheirhotelroom?(1)Inthiscasethetourguidecanaskthetourescorttohelppersuadethemtohavetheirmealwiththegroup.(2)Iftheystillinsistinhavingtheirmealintheirroom,thetourguidecantellthemthattheycanorderaroomservicewiththehotelrestaurantattheirownexpenseandthattheservicechargetheyhavepaidforthetourisnottoberefunded.35、Whatshouldthetourguidedoifsomeoneinthegroupintendstogiveupthesightseeingtourandtheybehindinthehotelforarestbecauseheisnotfeelingwell?Whensomeoneinthegroupissickandisnotabletojointhegroupforsightseeing,Thetourguideshouldlethimstaybehindinthehotelforarest.Heshouldnoturgehimtojointhegroupforsightseeing.Heshouldreservealunchforhiminthehotelrestaurantorarrangearoomserviceforhimifnecessary.Heshouldtellthetouristherwayofgettingintouchwiththedoctorinthehoteland……Askthehotelhouse-keepertohelptakecareofhim.Whenbackfromsightseeing,thetourguideshouldgotoseehimandinquireafterhishealthsoastoknowconcernforhim.36、Whatshouldthetourguidedoifaforeigntouristinthegroupinsiststhat,foracertainreason,hemuststoptravellingandleaveChinaforhomeaheadofschedule?(1)Usuallysuchrequestofthetouristshouldbegranted,buttheunusedpartoftheservicechargeincludeinthetravelfarewillnotberefundedorwillbepartlyrefundedaccordingtothestipulationsofmattertopeopleconcernedinthelocaltravelservice,whowillconsultthedomestictourorganizertravelservice.(2)Withtheconsentofthedomestictourorganizertravelservice,thetourguideshouldhelpthetouristwithsuchthingsasseparatinghisvisafromthegroup’scollectivevisa,bookinghishome-boundtransportticketandgoingthroughotherformalitiesforleavingthegroup.ALLtheexpenseincurredfromthesemustbebornebythetouristhimself.37、Whileagroupwassightseeing,aphotograph-loverinthegroupsaidthathedidn’twanttojoinandkeepmovingonwiththegroup.Howwouldyourespondifyouwerethelocalguideofthegroup?Iwouldagreetohisrequestifconditionspermitted,say,theplacewasnotcrowedandpublicorderwasgood,butmeanwhileImustremindhimoftheside,givehimanotemarkingclearthetimeandplacetomeet,thenumberofthetourbusandnameandtelephonenumberofthehotel.38、Atouristtoldtheguidethathewantedtoexchangehispurchasewiththeshop.Shouldthetourguidehelphimwiththereplacement?Thetourguideisduty-boundtohelphimandshouldaccompanyhimtotheshopforthereplacementifnecessary.39、Supposingagroupistravellingbytrainandatouristsuddenlyfellseriouslyill