客艙部員工激勵(lì)

職業(yè)教育國(guó)際郵輪乘務(wù)管理專業(yè)教學(xué)資源庫(kù)《郵輪客艙服務(wù)與管理》雙語(yǔ)版客艙部員工激勵(lì)學(xué)校：湖北科技職業(yè)學(xué)院授課老師：楊晶知識(shí)目標(biāo)：了解員工激勵(lì)的誤區(qū)KnowledgeGoal:Understandthemisunderstandingsofemployeemotivation.技能目標(biāo)：掌握激勵(lì)員工的策略SkillGoal:Masterstrategiestomotivateemployees.素質(zhì)目標(biāo)：通過(guò)與企業(yè)的溝通，了解項(xiàng)目的背景、目的，培養(yǎng)誠(chéng)信、公正的社會(huì)主義核心價(jià)值觀QualityGoal:Throughcommunicationwithenterprises,understandthebackgroundandpurposeoftheproject,andcultivatethecoresocialistvaluesofintegrityandimpartiality.學(xué)習(xí)目標(biāo)LearningGoals知識(shí)點(diǎn)KnowledgePoints知識(shí)點(diǎn)一：?jiǎn)T工激勵(lì)的誤區(qū)KnowledgePoint1:Mistakesinemployeemotivation.知識(shí)點(diǎn)二：?jiǎn)T工激勵(lì)的策略KnowledgePoint2:Employeeincentivestrategy.Mistakesinemployeemotivation.一、員工激勵(lì)的誤區(qū)員工不就是要錢嗎？Don'temployeeswantmoney?激勵(lì)=獎(jiǎng)勵(lì)？Incentives=Rewards?重業(yè)務(wù)不重激勵(lì)？Payattentiontobusinesswithoutmotivation?Employeeincentivestrategy.二、員工激勵(lì)的策略讓員工參與制定自己的工作目標(biāo)和計(jì)劃Involveemployeesinsettingtheirownworkgoalsandplans.工作變化、新奇Thejobisvariedandnovel.使員工感到個(gè)人對(duì)于工作品質(zhì)和成果負(fù)有責(zé)任Makeemployeesfeelpersonallyresponsibleforthequalityandresultsoftheirwork.營(yíng)造良好的工作氛圍CreateAGoodWorkingAtmosphereEncourageindependentthinkinganddecision-making.……鼓勵(lì)獨(dú)立思考及決策有張有弛寬容、信任，融洽的私人關(guān)系，良好的人際關(guān)系讓員工看到努力除了帶來(lái)精神上滿足和個(gè)人自尊外，也帶來(lái)物質(zhì)的滿足Thereisarelaxation.……Tolerance,trust,goodpersonalrelationships,goodrelationships.……Letemployeesseethathardworkbringsmaterialsatisfactionaswellasspiritualsatisfactionandpersonalself-esteem.……營(yíng)造良好的工作氛圍CreateAGoodWorkingAtmosphere就這么干吧Justdoit.沒(méi)關(guān)系，思路挺好，順著這思路做下去肯定不錯(cuò)Itdoesn'tmatter.Thetrainofthoughtisgood.Itmustbegoodtogoalongwithit.真不錯(cuò)That'sgood.真出色That'sgreat.非常好Verygood.真能干It'sreallycapable.干得漂亮Welldone.認(rèn)可和贊美RecognitionAndPraiseSuggestiveandeffectivecriticism.建議性的有效批評(píng)Communicatewithemployeesinaconsultativemanner.與員工溝通時(shí)以商量的口吻進(jìn)行Allowemployeestoinnovate,improve,andencourage.允許員工創(chuàng)新、改進(jìn)并給予鼓勵(lì)Focusonobjectivity,basedonfacts.以事實(shí)為依據(jù)注重客觀適度的批評(píng)ModerateCriticism具體、有針對(duì)性和有肯定Specific,targetedandpositive.信任，維護(hù)員工自尊Trustandmaintainemployeeself-esteem.態(tài)度溫和有理有據(jù)Agentleandwell-organizedattitude.適度的批評(píng)ModerateCriticism物質(zhì)的獎(jiǎng)勵(lì)標(biāo)準(zhǔn)和規(guī)則對(duì)于所有人都是一樣的，物質(zhì)獎(jiǎng)勵(lì)是正式的、制度化的物質(zhì)獎(jiǎng)勵(lì)必須與業(yè)績(jī)有十分明確的相關(guān)性Whatdoemployeesneedmost?Don'tjustassumeshe'sforthemoney.員工最需要什么？不要?jiǎng)硬粍?dòng)就猜想她是為了錢Materialrewardsmusthaveaveryclearcorrelationwithperformance.Thestandardsandrulesofmaterialrewardarethesameforall,andmaterialrewardsareformalandinstitutionalized.物質(zhì)激勵(lì)MaterialMotivation物質(zhì)的獎(jiǎng)勵(lì)是其他獎(jiǎng)勵(lì)的基礎(chǔ)，金錢獎(jiǎng)勵(lì)、獎(jiǎng)勵(lì)標(biāo)準(zhǔn)應(yīng)較早制定較早實(shí)施，在此基礎(chǔ)上，輔以其他激勵(lì)手段Materialrewardisthebasisofotherrewards.Monetaryrewardandrewardstandardshouldbeformulatedandimplementedearlier.Onthisbasis,itshouldbesupplementedbyotherincentivemeans.在同樣業(yè)績(jī)情況下，需要不同的其他激勵(lì)手段Inthesameperformancesituation,differentincentivesareneeded.物質(zhì)激勵(lì)MaterialMotivation思考ThinkingBasedonwhatyouhavelearnedtoday,pleasedevelopanemployeeincentiveproposalasacabinmanager(supervisor).根據(jù)今天所學(xué)習(xí)的