2023年圍繞服務(wù)做文章（完整文檔）

2023年圍繞服務(wù)做文章（完整文檔）下面是我為大家整理的圍繞服務(wù)做文章（完整文檔）,供大家參考。

圍繞服務(wù)做文章

緊扣服務(wù)這根弦

張村分理處葉高萍

農(nóng)信社正處于網(wǎng)點轉(zhuǎn)型的攻堅階段，我們必須始終堅持以服務(wù)為中心，緊扣服務(wù)這根弦，圍繞服務(wù)做文章。

1、零距離服務(wù)。

應(yīng)該轉(zhuǎn)變過去遠距離服務(wù)，轉(zhuǎn)變?yōu)槊鎸γ娴牧憔嚯x服務(wù)。

首先，做到保證符合貸款條件的養(yǎng)殖、加工、種植等的合理貸款需求，做到百姓呼，我們就應(yīng)，鞏固和提升農(nóng)信社的支農(nóng)信譽。

其次，改變服務(wù)方式。

不要只是坐等放貸，而要做到上門營銷，客戶經(jīng)理應(yīng)當深入與農(nóng)戶交流，及時調(diào)查了解農(nóng)戶的資金需求和困難，根據(jù)農(nóng)業(yè)季節(jié)性的特點，把柜臺搬到村里、鄉(xiāng)里，對農(nóng)戶的貸款進行集中處理，方便農(nóng)民貸款，未來還可以設(shè)置專門的信貸超市，使客戶經(jīng)理零距離服務(wù)農(nóng)戶。

最后，創(chuàng)新服務(wù)品牌，開發(fā)具有存款、貸款、結(jié)算等多功能的支農(nóng)服務(wù)工具。

2、綜合性服務(wù)。

時代在發(fā)展，科技在進步。

客戶的需求也變得多樣化。

因此亟需改變單純的資金服務(wù)，要向綜合性、多樣化服務(wù)轉(zhuǎn)變。

農(nóng)信社要圍繞農(nóng)民增收創(chuàng)收做好金融服務(wù)，而不僅僅只是提供信貸資金，要廣泛開展送資金、送服務(wù)、送政策、送信息等活動，不但要對大額農(nóng)戶貸款進行貸前、貸中、貸后調(diào)查，更要對農(nóng)戶產(chǎn)前、產(chǎn)中、產(chǎn)后提供信息咨詢、市場調(diào)查和技術(shù)指導等服務(wù)，提高客戶對農(nóng)信社的依賴程度，為農(nóng)業(yè)農(nóng)戶發(fā)展提供全方位的服務(wù)。

3、擴大授信服務(wù)。

引導和擴大農(nóng)信消費信貸市場。

根據(jù)農(nóng)業(yè)和農(nóng)戶的資金發(fā)展需求，在滿足農(nóng)戶種植、養(yǎng)殖業(yè)的前提下，開發(fā)新的信貸品種，為農(nóng)業(yè)產(chǎn)前產(chǎn)后服務(wù)，為農(nóng)民的住房和購車等消費、農(nóng)產(chǎn)品的運輸和加工、農(nóng)業(yè)產(chǎn)前中后及農(nóng)民的跨地域經(jīng)營提供金融服務(wù)。

為提高服務(wù)水平，可考慮適當放寬貸款條件或延長貸款期限。

對信用鄉(xiāng)、信用村、新用戶的貸款授信額度、利率、貸款方式等方面適當給予優(yōu)惠，使客戶切實感受、享受到農(nóng)信社真正為民服務(wù)的決心，提高客戶滿意度，增加農(nóng)信社效益規(guī)模。

4、改善服務(wù)環(huán)境。

凈化信用環(huán)境，誠信是市場經(jīng)濟發(fā)展的根本，作為農(nóng)信社，要誠實守信，講合作，緊緊依靠地方政府，與相關(guān)部門共同協(xié)作，構(gòu)建良好的信用環(huán)境，強化農(nóng)戶信用意識，營造貸款有借有還，積極還貸的良好氛圍。

5、真情服務(wù)。

把農(nóng)民的事情當做自己的事情來辦，投入真情，切實為農(nóng)戶做實事。

深入了解農(nóng)民所思所想所盼，解決農(nóng)戶籌資燃眉之急，思考農(nóng)戶致富之路，傾聽他們內(nèi)心的聲音，從中尋找解決問題的方法，真正做到心系農(nóng)民、真心想民、貼心為民。

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