KPI年報實用模板

KPI年報,,,,,,,,,,,,,,,,,

過程編號,過程名稱,統(tǒng)計公式,目標類別,周期,部門,2020年,,,,,,2021年,,,,,

,,,,,,7月,8月,9月,10月,11月,12月,1月,2月,3月,4月,5月,6月

S1,人力資源招聘,流動人數(shù)/（在職人數(shù)+流動人數(shù)）×100%,"人員流動

率≤5%",每月,人事部,4.86%,3.88%,4.85%,2.05%,3.24%,4.03%,4.08%,4.96%,4.94%,4.05%,4.98%,4.97%

S2,文件控制,統(tǒng)計表,文件發(fā)放出錯次≤1次,每月,文控中心,0,0,0,0,0,0,0,0,0,0,0,0

S3,記錄控制,無,按保存期保管,每月,各部門,OK,OK,OK,OK,OK,OK,OK,OK,OK,OK,OK,OK

S4,倉庫管理,統(tǒng)計表,見質量目標清單,每月,資材部,符合,符合,符合,符合,符合,符合,符合,符合,符合,符合,符合,符合

S5,進料檢驗,見月報,來料不良率：≤2%,每月,品管部IQC,0.15%,0.09%,0.05%,0.12%,0.18%,0.15%,0.09%,0.08%,0.05%,0.19%,0.12%,0.11%

S6,不合格品控制,統(tǒng)計表,"1.批退率:≤300PPM

2.客戶投訴及退貨≤2次/月3.不良質量成本：≤1萬元人民幣",每月,品管部,108,295,198,195,205,207,212,215,198,247,256,255

,,,,,,0,0,1,1,0,2,2,2,1,0,1,2

,,,,,,0.75,1.28,0.96,0.98,0.96,1.29,1.31,0.99,0.89,0.78,0.99,1.21

S7,產品檢驗,1.產品生產總數(shù)-返修數(shù)-不合格數(shù)量/生產總數(shù)*100%2.退貨批次數(shù)/出貨總批次數(shù)*100%,"1.產品直通率：≥99%

2.批次退貨率：≤300PPM

",每月,品管部,99.96,99.12,99.89,99.95,99.82,99.75,99.02,99.04,99.85,99.75,99.54,99.85

,,,,,,0,0,0,0,0,0,0,0,0,0,0,0

S8,培訓過程,培訓合格人數(shù)/參加培訓的總人數(shù)×100%,培訓合格率≥90%,每月,人事部,90.52,90.35,90.45,90.21,90.14,90.25,90.15,90.54,90.35,90.25,90.14,90.18

S9,生產計劃,按計劃完成數(shù)量/總投產數(shù)×100%,生產計劃達成率：≥100%,每月,生管部,100,100,100,100,100,100,100,100,100,100,100,100

S10,設備/工裝維修/保養(yǎng)管理,每月總時間-故障時間）/每月總時間×100%,設備完好率：≥98%,每月,生產部,98.99,100,100,100,100,99.58,99.54,98.1,98.05,99.12,99.25,98.04

S11,儀器校正和MSA,N/A,按時校驗,"內校半年一次/

外校一年一次",品管部,/,/,/,/,/,/,/,/,/,/,/,OK

S12,采購過程控制,實際到貨時間÷計劃到貨時間×100%＝按期率,"采購交貨按期率：≥95%

采購產品合格率：

≥98%",每月,采購部,100.00,100.00,99.85,97.85,100.00,98.54,98.65,97.58,100.00,99.84,98.54,98.52

,,,,,,99.85%,99.91%,99.95%,99.88%,99.82%,99.85%,99.91%,99.92%,99.95%,99.81%,99.88%,99.89%

S13,模具制造與維修過程,模具生產維修合格率=合格總數(shù)/生產總數(shù)*100%,合格率:≥98%,每月,制造部,98.12,98.55,100,99.85,98.45,98.74,98.57,98.345,98.45,99.87,99.85,99.74

C1,報價過程,N/A,報價在3個工作日內完成,1次/3個月,營業(yè)部,OK,OK,OK,OK,OK,OK,OK,OK,OK,OK,OK,OK

C2,APQP過程,無,如期完成APQP并提交PPAP計劃,1次/年,APQP小組,/,/,/,/,/,OK,/,/,/,/,/,/

C3,工程變更,統(tǒng)計表,兩個工作周完成,1次/月,工程部,OK,OK,OK,OK,OK,OK,OK,OK,OK,OK,OK,OK

C4,樣品制作,送樣合格次數(shù)/總送樣次數(shù)×100%,送樣合格率:≥90%,1次/月,工程部生產部,90.85,99.01,95.24,99.42,99.42,97.88,94.95,90.15,92.05,91.21,90.58,97.8

C5,合同評審,N/A,在1個工作日內完成合同評審,1次/3個月,營業(yè)部,/,/,OK,/,/,OK,/,/,OK,/,/,OK

C6,產品生產,"1.1.產品生產總數(shù)-返修數(shù)-不合格數(shù)/生產總數(shù)*100%

2.（每月總時間-故障時間）/每月總時間×100%","

生產直通率≥96%

設備完好率≥80%

",1次/月,生產部,97.15,97.15,97.58,98.54,98.36,98.25,97.85,98.35,98.54,97.52,97.65,97.55

,,,,,,99.54,98.54,99.53,99.54,99.65,99.58,89.65,88.34,87.54,95.47,82.14,90

C7,產品交付,準時交付訂單數(shù)÷總訂單數(shù)×100%＝準時交付率,額外運費RMB:0元準時交付率:100%,1次/月,生管部,0,0,0,0,0,0,0,0,0,0,0,0

,,,,,,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%,100%

C8,"客戶投訴處理

",統(tǒng)計表,"客戶投訴≤2次/月

客訴回復周期：2個工作日

",1次/月,品管部,0,0,1,1,0,2,2,2,1,0,1,2

,,,,,,OK,OK,OK,OK,OK,OK,OK,OK,OK,OK,OK,OK

M1,經營計劃,無,每年予以總評、按推進表的周期執(zhí)行管理,1次/年,營業(yè)部,/,/,/,/,/,/,OK,/,/,/,/,/

M2,顧客滿意度監(jiān)測,調查總分÷總調查數(shù)＝評分,"外部顧客滿意度：85分以上

內部顧客滿意度：75分以上

",1次/半年,總經理/管理者代表,/,/,/,/,/,OK,/,/,/,/,/,OK

M3,數(shù)據(jù)分析與持續(xù)改進,驗證合格次數(shù)/驗證總次數(shù)×100%,驗證合格率≥90%,1次/月,總經理/管理者代表,90.52,90.65,92.54,91.52,93.52,93.65,93.54,93.65,92.54,93.54,93.65,93.58

M4,糾正預防措施,驗證合格次數(shù)/驗證總次數(shù)×100%,驗證合格率≥90%,1次/月,管理者代表,95.54%,94.74%,95.84%,95.87%,94.58%,94.52%,96.14%,95.41%,96.35%,95.14%,94.12%,92.54%

M5,內