商務(wù)溝通技巧報告outcome 2

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Communication:AnalysingandPresentingComplexCommunicationUnitStudentGuideDE3N34Outcome2

Contents1.0Introduction32.0Procedure33.0Customerservice33.1Whatiscustomerservice?34.0Dailylife34.1Dormitory44.2Canteen44.3Theuniversityhospital55.0Teachingandstudying55.1Facility55.2Teachersstrength65.3Professionalcurriculm6

5.4CareerProspects76.0Extracurricularactivity8

6.1Studentactivitycenter8

6.2Sportsactivity8

7.0Conclusion9

8.0Bibilgraphy10

9.0Appendices111.0IntroductionThisreportisforassessmentintheCommunicationsunitoftheHigherNationalCertificateincustomerservice.TheaimofthisreportistoinvestigatethewayinwhichcustomerservicesofNankaiUniversity.TheobjectivesofthereportaretodefinewhatcustomerserviceisandtolookathowcustomerservicesprovidedinNankaiUniversity.2.0ProcedureTosourcethisreport:

a>Anumberofbooksoncustomersurveyswereconsulted.

b>Informationoncustomersurveyswastakenfrominternetwebsites.

c>InformationwasgatheredfromaninterviewwiththeNankaiUniversitystudents.

3.0Customersurveys3.1whatiscustomersurveys?Customerserviceisacustomerorientedvalues,itsintegrationandmanagementinthepre-settheoptimalcost-serviceportfolioofalltheingredientsofacustomerinterface.Broadlyspeaking,anycanimprovecustomersatisfactioncontentsbelongtocustomerservicescope.4.0Dailylife

4.1Dormitary

Asforthespecificaccommodation,Nankaitherearetwoplacestostay,adistrictintheSouthParkXiangyu,ahospitalinthenorthcampusofNankai.Undergraduate:RuXidormitorybuilding5andearth,spreadthebed,bunkbeddesk.Onefloorhasabathroom.Thesecondfloor6beds,bunk.4BuildingIVRoom,cappedabed,bunkbedisthedesk,everyhousewithaseparatepit.

Campusdormitory6beds,bunkbeds.Totheheadquarters,21residentialapartmentsandtheWesternbetterconditions,alargeunitinsetsof4-54earth,abovethebedbelowthedesk,plusaseparatedeskcabinet.Conditionsquiteotherquarters.

4.2CanteenNorthSchoolcafeteriapriceswererelativelycheap.Mostpeoplebuylunchatnoon,towaitabout15minutes,butyoucanalsocomefromtheclassroomtoavoidlatepeak.SouthParkcanteenindividualcontractsothepricebecauseitisrelativelyhigh,donotlooktootasty,veryfewgo.

Acanteen,twocanteens,canteeninternship

Acafeteriabreakfastgood,theotherislight-based,moregirlstogo;

Twocafeteriaonthefirstflooristhebrotherhodgepodge,notgoodbutalsoexpensive.Onthesecondfloorisnotye.ThemiddleofthedumplingshopthatKoreanfoodandgood;floorXinHongParkrestaurantfoodisequivalenttoachild,butalsolacksdelicious;

Threefirstfloorcafeteriabreakfastisverycheap,onthesecondfloorofthepastawell.

Canteenfrequentedfreshman,isrelativelyinexpensive;

Trianglerestaurantfoodgood,pricesarealsoauthentic;

Jinnanisknownasaplacewithcookingwasteoil,somethingveryauthenticunpalatable!

90isaplacetodrink,eatexpensiveandnotgood;

Parkistheforeignstudentsshouldoftengotorestaurantswherefoodismoreexpensivenumber,butforeignersseeminglywealthy,actuallysaidtomeverycheap..

4.3TheuniversityhospitalNankaiUniversityHospital,35existingemployeesinpreparingitintomedicine,surgery,radiology,anddentalandTraditionalChineseMedicineandotherdepartments.

Twonorthofthemainbuildingtotheuniversityhospitalthemostcommonlyencounteredsituationistogiveyouareferralcertificate.Boring,butthechargeswillbecheaper,ordoanumberofminor

5.0TeachingandStudying

5.1Facilities

Classroomandlaboratory：Therearemanybuildingsforstudentstolearn,liketheadministrationbuilding,thecomprehensivetestbuilding,Chineselanguageteachingcenter,thenewstadium,thefirstmathematicalsciencessuchasbuildingprovidesstudentswithagoodlearningenvironment.Theyhaveadvancedlaboratory.Theexperimentteachinginchemistry,biologyandphysics,electricalandelectronicfourfundamentalteachingcenter,theybroughtinthelifescienceinstrumentplatformandthepolymeroflarge-scaleinstrumentandequipment.Theschoollaboratory：Schoolstomakefulluseofequipment,equipmentmanagementapproachisverystrict,veryimportanttogothroughanumberofregulatoryconstraints.Include:purchase,inspectionandclaims,useandmanagement,assessmentandpunish,repair,scrap.

Thefilingoftheinstrumentalsohasanimportantarchiverequirements.5.2TeachersstrengthCurrently,NankaiUniversityhasaneatline,reasonablestructure,academicexquisite,innovativeteachers.In2052full-timeteachershavedoctoralinstructorin619,723professors,787associateprofessor,ChineseAcademyofSciencesandChineseAcademyofEngineering11,5AcademyofSciencesindevelopingcountries,"973"and"863"ChiefExpert9,theStateCouncildegreeCommitteeSubject12,12state-levelexpertswithoutstandingcontributions,distinguishedProfessorofCheungKongScholarsProgram31,14ChangjiangscholarChairProfessor,NationaloutstandingYouthFund,29winners,selectedcountriestalentsProject20,programforNewCenturyexcellentTalentsinUniversity<includingtheformerMinistryofEducation,cross-centurytalentsfund>selectedwere120people,thenationalteacherofcollegeteaching8,Tianjin,"131"TalentProjectfirstlevel25.

Notonlydotheyhaveawealthofknowledgebutalsohavetheironlyteachingstyle.Theywillbebasedonthecharacterofthedifferentstudentswithdifferenteducational.Studentsinthisuniversitywillhaveawelldevelopment.5.3ProfessionalcurriculumNankaiuniversityisthefamousmedicalartswithcomprehensiveuniversity,theliberalartssubjects,suchasfinance,internationalfinance,financialengineering,insurancestudy,insuranceactuarialscience,finance,internationaleconomictradeandappliedeconomics,westerneconomics,macroeconomics,microeconomics,politicaleconomicstheoryofeconomics,moderninternationallogistics,industryandcommerceadministration,administrativemanagement,politicalscience,managementscience,history,tourism,Chineseliteratureandotherprofessionalsubjectintheleadingposition.Sciencesubjects,suchassciencesubjectinthenationallifecategoriesisthebest.Suchasmathematicsandappliedmathematics,physicsandmathematicstheory,opticalandopticaltechnology,intelligentrobottechnology,electronicinformationtechnologyandsoftwarescience,chemicalmaterials,energychemical,biologicalchemistry,biology,medicine,biologygenemicrobialsciencetechniqueresearchabilityandrankedtheacademiclevel.So,therearevariousprofessionoptionsforstudents.5.4CareerprospectsIndomesticandforeign,Nankaiuniversityemploymentispossible,thecollegealumniisalsowidelytoeverycorneroftheworld,inadditiontothelearningenvironmentofaschoolsuperioroutside,theschoolalsoopennetworkplatform,throughtheNankaiuniversityemploymentnetstoprovideagoodplatformforthestudentstobetterunderstandtheemploymentinformation.Afterafewyearsofconstruction,thewebsitewhetherfromthefunctiondevelopment,columnsetuptotechnicalservicelevelareachievedcertainlevel.Withyourcurrentsiteemploymenttrends,employmentguidance,employmentpolicy,professionalintroduction,civilserviceexaminations,lawsandregulations,professionalevaluation,recruitment,employmentinformation,studentsandinformationservicecolumnsrecommendation.Inaddition,thesitealsocreativedevelopedindividualizedserviceandmanagementway,foreveryregisteredusersandunitsprovideusersgraduatesofanindependentvirtualspaceforstudentonlinerecruitmentinformation,deliveringcustomizedelectronicresumeandemployersrecruitmentinformation,receivingstudentsreleasedresumetoprovideabroadnetworkspace.

Nankaiuniversityemploymentinformationcannotonlythroughthenetworkinformationgetunderstanding,schooleveryyearalsoholdsarecruitmentconference,eachenterprisecompanycametoselectthepeople,sothatstudentswillhavemoreopportunitiestounderstandsocialemploymentsituation.6.0Extracurricularactivities

6.1StudentActivityCenterNewstudentactivitycenterinvestmentof100millionyuan,coveranareaofabout13000squaremeters,fromthegrey,blackandbrownrust3kindsofcoloraluminumpanelisbuilt,thecontournovelchic,strongcontemporaryfeeling,likeapiano.Therearemorethan1150squaremetersofflooropenhall,multi-functionhallofmorethan500squaremetersandmorethan1000squaremetersoftheatre,alsohavestudentservicecenter,PaiLianTingsymphony,makeup,MusicalInstruments,theclassroom,activityroom,libraryexhibitionhall,theengineroomandpianoroom,etc.

6.2SportsactivitySchooltosupportthedevelopmentofstudentsportsorganization,encourageandsupportthemconductingvariousformsofstudentsportsactivities.Schoolforstudentsportsorganizationequippedwithprofessionalguidanceteachers,mostofthestudentsintheexerciseofthebodywhileimprovingtheskills.Atpresent,theschoolhassetuptaijiquan,tabletennisroom,chess&cardsroom,tennis,football,martialarts,bicycle,badminton16studentsportsorganization.Studentsportsorganizationisactivewithothercollegesanduniversitiesjointlycarryingoutthesportscommunication,andotherformsofsportsactivitiesandincommunicationenhancefriendship,tobroadentheirhorizons,improvelevel.Suchasbadmintonassociationoftianjinuniversityofsuccessiveholdmorebadmintonteamcompetition,andBeijinguniversitybadmintonassociationexchange",strengthenthetwoschoolsstudentsofbadmintonsportcooperationandexchanges.Studentsportsorganizationalsotakeanactivepartintianjingame,wonaverygoodperformance,wonthehonorfortheschool.Badmintonclubwonthe2007"alphacup"tianjinuniversit