酒店情景英語課件

HotelShopServicePartIDialoguesPartIIVocabularyStudyPartIIIListeningandSpeakingPartIVPracticalWritingPartVFeatureReadingDialogue1

sellingChinesetea銷售中國茶葉

Context:AguestislookingforsomelocalspecialitiesasagifttohisparentswhoarefondofChineseculture.Pre-listeningquestions:1)Whatkindofteadoesthesalesgirlrecommendfirst?2)WhyaremoreandmoreforeignladiesinterestedinChinesewoolongtea?Staff:Goodafternoon.CanIhelpyou?Guest:Yes,I’mlookingforsomelocalspecialitiesformyparents.TheyarefondofChineseculture.Guest:Well,I’dlikesomeofboth.Whataretheprice?Staff:ThenIwouldsuggestsomeChinesetea.Guest:Whatkindofteadoyouhave?Staff:Wehaveblacktea,greentea,LongJingtea,Woolongteaandsoon.Guest:Whatwouldyourecommendme?Staff:Whataboutsomegreentea,sir.AndLongJingteaisbelievedtobeaworldfamousbrand.Guest:Whatelsehaveyoumentioned?Blacktea?Staff:TheyeachcostRMB260perkilo.Guest:OnekiloofLongJingandonekiloofWoolong.Staff:ThetotalcomestoRMB520,sir.Guest:HereisRMB600.Staff:Thankyou.Hereisyourchangeandthereceipt,sir.Haveagoodday!Staff:Yes.Forblacktea,thedistinguishbrandisWoolongtea.Moreandmoreforeignvisitors,especiallyladies,cometobuyWoolongteatokeepfit.Dialogue2

sellingaChineseporcelainvaseContext:Mr.Schawwantstobuysomesouvenirs,sohecomestotheartsandcraftscounter.Pre-listeningquestions:1)Whatkindofvasewouldthecustomerliketobuy?2)Howmuchdosethecustomerpayforthevaseandtheservice?Staff:Goodmorning.CanIhelpyou?Guest:IwishtobuyaporcelainvasemadefromJingdeZhen,JiangxiProvince.Staff:Pleasecomethisway.Wehavealargecollectionofvaseshere.Whatcolorandsizewouldyouprefer?Guest:Amedium-sizedvasewithtraditionalChinesepaintingwouldbefine.Staff:Howaboutthisone?ThepalebluebackgroundwithtraditionalChinesedesignsofflowersandbirds.Guest:Itdoeslookexquisite.Ilikeit.What’stheprice?Staff:RMB600.Guest:Canyougivemesomediscountontheprice?Staff:I’mafraidnot.Ourpricesarefixed.Guest:CouldyoupackthevaseandmailittoLondonforme?Staff:Yes,wecan.Butwechargeextrapostage.Guest:Howmuchwillthatbe?Staff:SomethingofRMB60.thepackingwillcostanextraof20forthespecialwoodenbox.Guest:Thatisunderstood.Iwilltakeit.Hereisthemoney.Pleasesendittothisaddress.Staff:Certainly.Thankyou.Hereisyourchangeandthereceipt.Pleasehaveacheck.Context:Ashopassistantatthesilkfabricscounterisreceivingaforeignguest.Pre-listeningquestions:DoestheladyguestliketheQipaowithlongsleeves?Whatishersize?Whatisthesalesgirl’sadviceforthecustomer?Staff:Goodmorning,sirandmadam.Welcometooursilkfabricscounter!Guest:Goodmorning.IlikeChineseQipaoverymuch.SoI’dliketobuysomebeautifulsilkfabricstomakeone.Dialogue3sellingsilkfabricsStaff:Chinaiscalledthekingdomofsilk.Guest:Icouldn’tstopmywifewantingtogetherselfdressedinsilk.AndIhaveseenmanyChinesewomenwearingit.It’sfantastic.Guest:I’mdazedatsomanykindsofsilkfabrics.It’sdifficultformetochooseone.Staff:Whataboutthisone?Itstouchissoftandit’s100%puresilk.Guest:Superb!Look,thewonderfulpeonywithpurplebackgroundcolor.CouldyoutellmehowmanymetersIneedformyQipao?Staff:Wouldyoulikelongorshortsleeves,orthesleeves?Andwhatisyoursize?Guest:IthinkIlikesleeveless.AndIamofthemediumsize.Staff:Eh,…youneedthreemeters.Thatisenough.Guest:OK.Howmuchisthat?Staff:RMB120permeter,andthetotalcomestoRMB360.Guest:HereistheRMB400.Staff:Thankyou.Here’sthereceipt.Oh,onepieceofadvise:Washitinlukewarmwateranddon’truborwringit.Guest:Thankyouforyouradvice.Youaremosthelpful.Goodbye.Staff:Goodbye.Haveagoodday.Context:AguestisinterestedinChineseherbsandwantstobuysomeforhisparents.Asalesgirlisreceivinghim.Pre-listeningquestions:1.WhyistheguestinterestedinChineseherbs?2.WhatdoesthesalesgirlsayaboutChineseginseng?Staff:Welcometoourshop!HowmayIhelpyou?Guest:I’veheardalotaboutthemagicpowerofChineseherbsonpeople’shealth.I’dliketogetsomeginsengforparents.Staff:Howmuchginsengdoyouwant?Dialogue4

sellingChineseherbsGuest:Ihavenoideaaboutit.It’smyfirsttimetobeinchina.Pleasetellmesomethingaboutit?Staff:Sure,Iwillbegladto.Gingsenggrowsinremotemountainareasinthenorthernpartofchina.Itcanhelppeoplegreatlywhohavesomethingwrongwiththeirhealth,especiallyforpeoplethathaveanemiaandoftensweatatnight.Guest:Well,that’samazing.Wouldyougivemeonekiloofginseng?Staff:OK.Letmegetitforyou…h(huán)ereyouare,sir.Pleaseremembertotellyourparentsnottotaketoomuchofiteachtime,oritwillnotwork.Guest:Thanks.Youalsohavesomemagicbagstokeephealthgood,don’tyou?Staff:Yes,wehave.TheyarecalledCureandLongevitybags.Theyaregoodforoldpeople’shealth.Doyouwantone?Guest:Yes,sure.HowmuchdoIhavetopayfortheginsengandthebag?Staff:ThatwillbeRMB1,900,sir.Guest:Hereyouare.Thankyouverymuch.Staff:You’rewelcome.VocabularyStudySpecialityn.LocalspecialitiesBefondof…BlackteaGreenteaDistinguishedadj.Fitadj.Kilon.Changen.Souvenirn.特產(chǎn)土特產(chǎn)喜愛……紅茶綠茶著名的適合的，健康的公斤，千克零頭，零錢紀(jì)念品Countern.Typicallyadv.Collectionn.Mediumadj.Traditionaladj.Peonyn.Purpleadj.Backgroundn.Paleadj.Designn.柜臺典型地收集中等的，適中的傳統(tǒng)的牡丹紫色的背景淡色的，蒼白的款式優(yōu)美的，精致的包扎，捆扎郵資，郵費(fèi)總計，合計包括織品中式的王國幻想的，奇特的觸摸Exquisiteadj.Packv.Postagen.CometoIncludingprep.Fabricn.Chinese-styleKingdomn.Fantasticadj.Touchn.Sleeven.Lukewarmadj.Wringv.Herbn.MagicpowerGinsengn.Remoteadj.Anemian.CureandLongevitybag袖子不冷不熱的扭，擰草藥魔力人參遙遠(yuǎn)的貧血神功元?dú)獯麰xercise1:Matchtheexpressionsontheleftwiththebestmeaningontheright.1.specialitya.veryfinelymadeordone;extremelybeautifulorskillful2.souvenirb.enamelinwhichthecolorsofthedesignarekeptapartbythinmetalstripsdate,timeetc,isnowdefinite3.cautionc.somethinggivenorkeptinmemoryofaperson.event,place,etc.4.exquisited.warningwords5.cloisonnée.aparticularlyfineorbestproductExercise2:Completethefollowingwithwordsorexpressionsfromthedialogues.Tourists’experiencesconsistoffiveessentials—traveling,sightseeingandentertaining,lodging,eatinganddrinking,ands_______.Touristswillspendmoneyinhotelsforrooms,food,andthingstotakehome.Theybuys_____forthemselvesandg___fortheirfamiliesandfriends.Thes____shouldnotonlybefamiliarwithgoods,thepricesandthecustomers,andnotonlyhaveacleanandpleasantappearanceandagoodcommandofj____,butalsohaveacorrectattitudetowardsservingtheguestswholeheartedly.4.Somesaysthatah___issomewhatlikeamini-fairofconsumergoods,rangingfromjewelry,handcrafts,antiques,C____andcalligraphytogarments,food,Chinesepatentmedicinesandtonics,tonamejustafew.1.FunctionalSentences接待顧客Goodmorning,madam.________Welcometoourshoppingcenter!CanIbeofandassistancetoyou?WhatcanIdoforyou?Areyoubeinghelped?Areyoubeingattendedto?介紹商場Youmaylookaroundhere.Youhaveajewelrycounter,andtoysandhandcraftscounter介紹商品WehaveavarietyofChineseteahere,blacktea,greentea,LongJingtea,Woolongteaandsoon.Youmaytrysomegreentea.GreenteacontainsmorevitaminC.andLongJingteaisbelievedtobeworldfamous.推薦商品Howaboutthisone?Wouldyouhavealookatthepearlnecklace,madam?It’sniceforalady.Whatdoyouthinkofit?Itwilldomuchgoodtoyourhealth.Howabouttheteddypanda?It’stypicallyChineseThisisentirelyhand-madewithfineworkmanship.介紹商品質(zhì)量、款式、色彩等Itfeelssoftanditisof100%puresilk.It’saChinese-traditionalstyle.It’sthelatestcolorandfashionthisyear.Itsellswell.Wehaveavarietyofoverthirtycolorsandstyles.詢問尺寸大小Whatsizedoyoutake/wear?Whatsize,please?Willyoutellmethesize,please?Youcantrythisjacketonforsize.給客人提供優(yōu)惠報價Icangiveyoua20%discount.That’sthebestIcanoffer.Wecangiveyouadiscountifyoureallywanttobuy.It’sonsalethisweek.Sorry,butthisisthecheapestwehaveinstock.贊美顧客You’vemadeagoodchoice,madam.Thischinateasetisunusual.ItwasmadeinJindeZhen.YoureallyhavegoodtasteofChineseculture.付款、包裝等Wecanpackitforyouforfree.Here’syourteaandreceipt.提醒顧客使用注意Pleaseremembertowashitinlukewarmwateranddon’trubit.Pleasetellyourparentsnottotaketoomuchpertime;otherwiseitwillhaveside-effects.2.AnswerthefollowingquestionsWhatwouldyousaywhenreceivingandgreetingaguest?Whatwouldyousaywhenintroducingyourproductstoaguest?Howwouldyourecommendacustomeryourproducts?d.Howwouldyougetinformationfromacustomeraboutsize,color,styleandsoon?e.Whatwouldyousaywhenexplainingthequalityofaproducttoacustomer?f.Whatwouldyousaywhenofferingcautionstoaguest?g.Whatwouldyousaywhengivingaguesthischange?h.Whatwouldyousaywhenaguestofferstopackandsendaproduct?Exercise1:

Listentotheshortdialogues.

Fillintheblanks.Thenpracticewithyourpartner.Dialogue1Guest:Goodafternoon,mywifeisinterestedinChinesesilkdress,canyourecommendmeafashionableone?Staff:Certainly,sir.Chinesesilkisworldknown._____________________?Guest:Size38.Staff:Howaboutthisone?Itfeels_________,doublesidedSuzhouembroidery.Thedesignsonbothsidesareexactlythesame.Dialogue2Guest:I’mjustthinkingofbuyingaChineseteaset.Staff:_________________?Thischinateasetisunusual.ItwasinJingdeZhen.Therearefewotherslikeit.Guest:It’sextremelybeautiful.Thisisthe________.Pleaseputitinagiftboxforme.Staff:___________________________.Dialogue3Guest:Arethesematerialsmadeofpurecottonotgenuinesilk?Staff:Yes,allofthemaremadeof_____________cottonorsilk.Theydon’tshrinkevenifyou_____________.Guest:Allright.I’dliketotakethesuit.Pleasewrapitup.Staff:OK._________.ThatwillbeRMB389.Dialogue4Guest:Iwastoldthatthereis______thatissomethingbetweengreenteaandblacktea.Andithasreducingeffect.Isthatso?Staff:Ah,that’sWoolongtea.It’sveryrefreshingandhelpsyouto____tiredness.Inordertokeep_____,moreandmoreforeignvisitors,especiallyladies,cometobuyWoolongtea.Guest:Thankyouforyourexplanation.Iwilltake_____.Bytheway,canIusemytraveler'scheckhere?Staff:Yes,madam.Wouldyouplease_____thecashier’sdesk?Shewillcashthetraveler’schecksforyou.Dialogue5Guest:HowmuchdoIoweyou?Staff:_______________.Guest:MayIpaywithmyvisacard?Staff:Sure,ofcourse.Letme______ofyourcard.Pleasesignyournamehere.Andhereisyourreceipt.Thankyouverymuch.Goodbye.Dialogue6Guest:Iwanttobuyaraincoat.Couldyoupleaseshowmeone?Staff:Withpleasure_________doyoulikebest?Guest:Yellow,please.Staff:Yellow__________.Whatsize,please?Exercise2:

Listenandfillinthemissinginformation.Thefirstarticletobebought:________________Size:_____________price:________________Nameofthesecondarticle:_____________________Price:_______________Postage:___________________Packingcharge:__________________Addresstobesent:_______________Exercise3:Listenandfillintheblanks.Staff:Goodafternoon.Sir._____________________?Guest:Yes,mywifeisinterestedinyourChinesesilk.Canyou___________afashionablesilkdress?Staff:Certainly,sir.____________?Guest:Size40.Staff:___________?Thisishersize.Guest:Ilikethestylebutnotthecolor.Staff:Howaboutthisone?Guest:Itlooksnice.Howmuchisit?Staff:____________________________.Guest:OK.I’ll____________.Pleasewrapitupasagift.Staff:Yes,sir.I’ll___________.Anythingelseyouwant?Guest:I’dliketoseesometypicalChinesetoys.Staff:Yes,sir.Wehavemanykinds.Here’sonethatis______________.Guest:It’sverylovely.__________?Staff:RMB90.Guest:Canyoupackitand___________Brusselsforme?Staff:Certainly,sir.Thepostage,ofcourse,willbeextra.Guest:Howmuchwill____________?Staff:AboutRMB30.ThereisalsoanextrachargeofRMB10forthepacking.Youknow,wehavetomakea_______.Guest:Allright.Pleaseshipittothisaddress.Staff:Thankyou,sir.Exercise4:

CompletethedialogueorallywiththeChineseprompts.Staff:Goodmorning,madam,canIhelpyou?Guest:Yes,I’mjustthinkingofbuyingachinateaset.Staff:____________(這套怎么樣？)Guest:No,Ipreferthatwhiteone.Staff:_____________(您是要這套嗎？)Guest:Exactly.Staff:___________________________(您真有眼力，這套瓷器茶具非同尋常，是景德鎮(zhèn)造的，像這樣的好瓷器可不多。）Guest:Itisextremelybeautiful.ThisistheverythingI’vebeendreamingof.Pleaseputitinagiftboxforme.Staff:Yes,madam.Guest:Bytheway,I’dliketobuysomeclothes.WherecanIgetthem?Staff:Pleasegototheoppositeclothingcounter.(attheclothingcounter)Staff:Goodmorning,madam._____________(能為您效勞嗎？）Guest:Yes,willyoushowmethissuit?Staff:_____________(當(dāng)然可以。夫人，給您。）Guest:They’reabittight.Iwantasizeinbetween.Isthecolorfast?Staff:No,it’sendurableforwashing.Guest:Dotheyshrink?Staff:_____________(不會。即使您經(jīng)常洗滌也不會縮水）Guest:Arethesematerialsmadeofpurecottonorgenuinesilk?Staff:________________(是的，它們都是100%的棉織品和絲織品。）Guest:Allright.I’dliketotakethissuit.Pleasewrapitup.Staff:________________(好的，給您。這套衣服388元）Guest:HereisRMB400.Staff:Thankyou.Hereisyourchange,madam.Exercise5:RolePlay一位售貨員正在向一位顧客推薦一套中國傳統(tǒng)式的服裝（costume).詹姆斯先生想買一些禮物給他的孩子。但他不知道該買什么。一位售貨員正在給他一寫建議。你的顧客最后決定她不打算買你給她推薦的產(chǎn)品，你該如何幫她得體地離開（withdraw).productinstructions商品說明書商品說明書主要介紹商品性能、用途、使用和保養(yǎng)方法及注意事項(xiàng)。等一般來說，商品說明書都隨商品裝于包裝內(nèi)，因而不同于商品廣告。要翻譯好商品說明書，難度較大，需加強(qiáng)日常學(xué)習(xí)，多掌握一些詞匯和術(shù)語等。

范文：ShenHuaConditionShapingMousseThisshapingnousseiscreatedbytheresearchinstituteinourownfactory.Itisusedforcreatingyourownhairstylespeciallyforcreatingyourlookandshapingbeautifulhair.Itcontainshaircaresuchasginseng,proteinandpolysaccharin(多糖體)。Directions:Shakeasstronglyasyoucan5-6times.Useyourrightthumbtopushdownthevalue,thelefthandtoreceive,thenthemoussecomesoutlikeasmallegg.Youcanapplyitonyourbeautifulhairanddressyourstyleasyoudesire.Caution:Afterwashing,dryyourhairbeforeusingmousse.Donotexposeittosunshineandtemperatureover50centigradedegrees.Keepitoutofchildren’sreach.Notes:注釋一般說明書都要寫明：1）產(chǎn)品的性能、特點(diǎn)、用途和使用方法；2）語言應(yīng)當(dāng)簡潔、通俗易懂、確切；3）注意科學(xué)性和邏輯性，使消費(fèi)者一看便知道到所購商品的用途、安裝、使用方法和保養(yǎng)方法，以免由于對產(chǎn)品的不了解而造成不必要的差錯或損失。Exercise1：TranslatethefollowingintoChinese.standardtypehandlewithcareforsafeoperationoperatinginstructiontrademarkExercise2:TranslatethefollowingintoEnglish.使用方法：用前上下?lián)u動，搖勻后請直立使用，擠出適量泡沫，涂勻于發(fā)上，加以梳理，隨意造出理想發(fā)型。PartIVFeatureReadingCreatingashoppers’paradisepre-listeningquestions:WhydooverseastouristsliketobuysouvenirsontheirChinatour?Whatisthelifelineofthehotelshop?MillionsofforeignersandoverseasChinesevisitchinaeveryyearonbusiness,forsightseeingorexchangesinthefieldsofeconomy,trade,sports,science,andculture.Manyofthemreturnhomeloadedwithsouvenirsandgifts.Infact,therecannotbemanypeoplewhocouldmanagetostayinchinaandnotbuttemptedtodoanyshopping.Chinaoffersadazzlingrangeof

Goodsfromantiques,jewelry,Chinesepaintingsandcalligraphytochopsticks,garments,foods,Chinesepatentmedicinesandtonics,tonamejustafew.Infact,shopsarebecomingoneofthepillarsthatsupportchina’shotelindustry.Theyhavebeenaddingmuchtotheconvenienceandpleasureofguestsandtothefinancialsuccessofthehotel.Artsandcraftsarethemainproductsofahotelshop,whichhavebecomethefavoritegoodsaswellaseye-openerstoforeignanddomesticbuyers.ThejadecarvingischaracterizedbutitsdistinctnationalstyleofSimplicity,gracefulnessanddelicatelucidity.Thecloisonné,whichenjoysahighreputationathomeandabroad,arebeautifulandelegantinmodeling,splendidandgracefulindesignandbrilliantincolors.Laquerware,multifariousinkindandexquisiteinworkmanship,itnotedbyelegantmodeling,beautifulfiguration,andlustrouscolor.PorcelainisperhapsthegreatestinventionoftheChinesepeople.ThechinawaremadeinJingdeZhen–thecapitalofporcelain–isknowntobe“aswhiteasjade,asthinaspaper,asbrightasmirrorandasmelodiousas“qing”(anancientChinesemusicalinstrument)”.Silkproductsandembroidery,exquisiteinworkmanshipmultifariousinpatterns,harmoniousincolorscheme,anddistinctiveinnationalstyle,arereallygoodbuysinchina.Manytouristsarealsointerestedinsomespeciallocalcraftssuchasclayfigurines,sandalwoodfans,paper-cuttings,theatricalmasks,kites,shell-carvings,etc.Allinall,Chinaisnotonlyacountrywithalonghistoryofcultureandart,butalsoashopper’sparadise.Shouldn’twehelpourgueststakehomemorehappymemoriesandmorekeepsakes?Allthiscreatesgreatopportunitiesforhotelshops.Inordertomeettheincreasingshoppingneedsofthecustomers,thestaffshouldnotonlybefamiliarwiththegoods,thepriceandthecustomers,andnotolyhaveacleanandpleasantappearanceandagoodcommandofjob-procedures,butalsohaveacorrectattitudetowardservingtheguestswholeheartedly.”Trytomakeeverycustomerfeelathomeandfeelthevalueofeverycointhespend.”Thisisthelifelineofhotelshop,andofthewholehotelindustry.Exercise1:

choosefrombelowanappropriateChinesetomatcheachequivalentinthepassage.工作流程薄如紙

剪紙

技藝精湛

民族風(fēng)格

檀香木扇

明如鏡

貝雕

風(fēng)格獨(dú)特

玲瓏剔透

戲劇臉譜聲如磬

泥人

造型大方

古雅渾樸

種類豐富

白如玉

玉雕

色澤光潤

紋飾美觀

享有聲譽(yù)

工藝品

國內(nèi)國外

略舉一二

Exercise2:choosethebestChineseInfact,therecannotbemanypeoplewhocouldmanagetostayinchinaandnotbetempedtodoanyshopping.實(shí)際上，沒有很多設(shè)法來到中國的人想要購物。實(shí)際上，有很多設(shè)法來到中國的人不想買東西。實(shí)際上，很多好不容易來到中國的人不可能不買東西。2.Infact,

shopsarebecomingoneofthepillarsthatsupportchina’shotelindustry.Theyhavebeenaddingmuchtotheconvenienceandpleasureofguestsandtothefinancialsuccessofthehotel.a.事實(shí)上，商場正在成為旅游業(yè)的一個重要產(chǎn)業(yè)，他們不僅給顧客帶來快樂，也是旅館成功的秘訣。b.事實(shí)上，商場部已經(jīng)成為中國飯店業(yè)的支柱之一。商場部既能使個人倍感方便、愉悅又使飯店生意更加興隆。c.事實(shí)上，商場部越來越成為中國旅館的產(chǎn)業(yè)。除了給個人帶來方便和快樂外，還是旅館是否成功的標(biāo)志。3.Shouldn'twehelpourgueststakehomemorehappymemoriesandmorekeepsakes?a.難道我們不該幫助我們的顧客高興購物、快樂回家嗎？b.難道我們不該幫助我們的顧客帶著美好的回憶回到家里嗎？c.難道我們不該幫助我們的顧客帶回去更多美好的回憶和紀(jì)念品嗎？4.Thestaffshouldnotonlybefamiliarwiththegoods,thepriceandthecustomers,andhaveacleanandpleasantappearanceandagoodcommandofjob-procedures,butalsohaveacorrectattitudetowardservingtheguestswholeheartedly.a.旅館員工不但要熟悉產(chǎn)品、價格、顧客、著裝整潔、和藹可親、精通工作規(guī)范，而且要有全心全意為顧客服務(wù)的正確態(tài)度。b.旅館員工不但要熟悉產(chǎn)品、價格、顧客、還要有一副干凈漂亮的外表，以及全心全意為顧客服務(wù)的態(tài)度。c.旅館員工不但要熟悉產(chǎn)品、價格、顧客，還要外表干凈整潔、精通英語、具有熱忱待客的正確態(tài)度。PartIDialoguesPartIIVocabularyStudyPartIIIListeningandSpeakingPartIVPracticalWritingPartVFeatureReadingDialogue1

Registeringmeetingdelegates

Context:Twomeetingdelegatesareatthemeetingregistrationdesk.Theclerkreceivesthem.Pre-listeningquestions:1)whatdoestheclerkgivetothefirstguest.2)wherecouldtheguestpreparehrspeech.Staff:CanIhelpthenextpersoninline,please?Guest1:MynameisXiTing.ThesurnameisXi.Guest2:AndI'mcherrySu.Staff:Haveyoubothpre-registered?Guests:Sure,wehave..Staff:Good.Letmecheckuponthecomputer....Sorry,isthatS-H-E.Guest1:No,mysurnameisX-I.Staff:Sorry,yes,Igotitnow.Hereisyourmeetingbadgeandmeetingpacket.Guest:Thankyou.Bytheway,whereisthepreparationarea?Ineedtoreviewmyaudio-visualpresentation.Staff:InJingtaiHallonthe3rdfloor.ILookforwardtoyourtalk.Guest1:Thankyou.Staff:AndMs.Suhereisthebadgeandmeetingpacketforyou.Pencilsandmeetingpaperareavailableattheentrancehallonthefirstcome,firstservedbasis.Guest2:

That'sgreat.

Bytheway,

Whataboutourmeals?.Staff:Haveyousignedupforthemealplan?Guest2:Yes,Iwon'tlosegoodopportunitiestonetwork.Staff:Iguessyou'reright.Yourmealticketsareinyourmeetingpackets.Guest:Oh,timeforlunchnow.Let'sgetgoinganddosomenetworking.Dialogue2

ReceivingaCorporateReservationContext:Aconferenceplannerandthehotelbanquetmanagerarecheckingupthecateringplanforaseminar.Pre-listeningquestions:Whydoestheplannerwanttoaddsomeeggsandbacontothebreakfast?2)Areporkandshirmpsincludedinthemenu?Whyorwhynot?Staff:Goodmorning.Mr.Bluster.Nicetoseeyouagain.Guest:Goodmorning.Nicetoseeyouagain,too.Staff:Whatshallwestartwith?Guest:Iwouldliketocheckthemealtimesfirst.Staff:Well,breakfastwillbeservedinthemaindiningroomfrom7:00a.m.till10:00a.m.DoyouhaveanyspecialRequirementsthere?Guest:AlotofAmericansareattendingtheconference,soitismyideatoaddsomeeggsandbacon.Staff:Noproblem,sir.Lunchisat12:00.doyouwanttohavethebuffetlunch.Guest:No.wewouldliketohavenormalwaiterservice.Staff:Howabouttheafternooncoffee?Guest:CanwehaveitservedintheJingyiSuite.Staff:Yes,I‘msurewecanarrangethat.Nowdoyouhavespecialwishesasregardsthefood?Guest:SomedelegatesareIslamic.Soporkandshrimpswillbeoutforthem.Staff:I’llmakeanoteofthat.Guest:Nowtoaccompanythemeal.IthinkCaliforniaredwine

wouldbefine.Staff:Verygood,sir.Context:Anexhibitionorganizerisattheexhibitspace

ofEvergreenHotel.Thefloormanagerisdiscussing

withhimthesetupofbooths.Pre-listeningquestions:Whattypeofboothdoesthecustomersuggest?Howwouldtheplannerlikethedecoratingofthe

booths?Dialogue3MovinginBoothsStaff:Goodmorning.Mr.Milton.Guest:Goodmorning.MissPeng.Howareyouwiththe

setting-upofbooths.Staff:

Wehavejustfinishedthespaceassignment.Now

I’vejustgotsomethingurgenttotalktoyou.Guest:

Tellme,please.Staff:TheboothnumberissogreatthatIhavetosaywe

can’tmakeislandbooths.Theytakeupsomuch

space.Guest:Thenwhataboutpeninsulabooths?Staff:thatiswhatIwanttosuggest.Theysavemorespace.But

therewillstillbesomecornerbooths.Guest:

Isee.Soleaveenoughspacefortheshowoffice.Staff:Ofcourse,wewill.Wheredoyouplantolocateit?Guest:Betterputitneartheentrance.Bytheway,whataboutthe

decorating?Ifindnoadequatedecoratorhereinthecity.

Canyoupeoplehandleit?Staff:Ithinkourcarpenterscantakecareofit.Howwouldyou

likethedecorating?Guest:

Forthistabletopdisplay,wewishtheretobegood

draping.Staff:Noproblem,Mr.Milton.Everythingshallbeready

bytomorrowafternoon.Wouldyoucomeandsee

theworkthen.Guest:Yes,Iwill.Seeyouthen.Context:ThemeetingplannerisinspectingtheEvergreenHotel’sconventioncenter.TheconventionservicemanagerisdemonstrationthefurnitureandAV(Audio-visual).Pre-listeningquestions:whatkindofmeetingisbeingplanned?Whatkindsofmikeareneededforthismeeting?Dialogue4

ArrangingAVfortheMeetingGroup

Staff:Goodmorning.Mr.Hilton.How’sthemeetinggoing

today?Guest:Nothingwrong.Nowcanwecheckuptheaudio-

visualequipment?Staff:Yousaidyouneedalargeconventionhallforfinalplenarysession,didyou?Guest:Right.Actually,thereistobeanawardingceremony.Staff:Ithinkwecanmeetyourdemand.Guest:CouldyoushowmetheAVfacilitiesinthemeeting