民航地勤英語(yǔ)第一冊(cè)課件-unit

CivilAviationGroundServiceEnglishVolume1Cou目錄contentsBasicknowledgeofcivilaviationgroundhandlingEnglishAirportGroundServicesOnboardserviceEmergencysituationhandlingBasicknowledgeofcivilaviationgroundhandlingEnglish01機(jī)場(chǎng)詞匯包括飛機(jī)跑道、停機(jī)坪、登機(jī)門、行李提取區(qū)等機(jī)場(chǎng)設(shè)施和區(qū)域的專用詞匯。航空器詞匯描述不同類型航空器的專用詞匯，如客機(jī)、貨機(jī)、直升機(jī)等。服務(wù)人員崗位詞匯涉及機(jī)場(chǎng)地勤人員的職位名稱和職責(zé)描述，如機(jī)務(wù)、安檢、調(diào)度員等。CommonVocabularyforCivilAviationGroundHandling123描述飛機(jī)、車輛在機(jī)場(chǎng)的移動(dòng)和交通規(guī)則的常用短語(yǔ)。機(jī)場(chǎng)交通涉及航班起飛、降落、延誤等調(diào)度工作的常用短語(yǔ)。航班調(diào)度與安排描述行李托運(yùn)、安檢流程的常用短語(yǔ)。行李托運(yùn)與安檢CommonPhrasesforCivilAviationGroundHandling詢問性語(yǔ)句用于詢問機(jī)場(chǎng)工作人員或旅客信息的句子結(jié)構(gòu)，如“請(qǐng)問您的航班號(hào)是多少？”。陳述性語(yǔ)句用于描述事實(shí)、提供信息的句子結(jié)構(gòu)，如“航班將于X點(diǎn)起飛”。指令性語(yǔ)句用于指導(dǎo)機(jī)場(chǎng)工作人員或旅客完成特定任務(wù)的句子結(jié)構(gòu)，如“請(qǐng)將行李放在X光機(jī)上進(jìn)行檢查”。CommonsentencestructuresforcivilaviationgroundhandlingAirportGroundServices02VSTheserviceprovidedbythegroundreceptionteamtocheckinpassengersandhandletheirluggage.Thisincludesbothonlinecheck-inandtraditionalcheck-inmethods.ArrivalservicesThegroundreceptionteamalsoprovidesassistancetoarrivingpassengers,includingcustomsclearance,immigrationclearance,andretrievingluggage.Airportcheck-inAirportgroundreceptionservicesSecuritycheckAllpassengersandtheirluggagemustpassthroughsecuritycheckstoensurethesafetyoftheflight.Airportsecuritypersonneluseadvancedtechnologytoscreenpassengersandtheirbelongings.SecuritycontrolAirportsecuritypersonnelalsoenforceairportregulationsandsecuritymeasurestomaintainorderandsafetywithintheairport.AirportsecurityservicesAirportbaggagecheck-inserviceBaggagehandlingThebaggagecheck-inservicehandlestheluggageofpassengers,ensuringthatitisproperlytaggedandloadedontotheplane.BaggagestorageIfpassengersneedtostoretheirluggagetemporarily,thebaggagecheck-inservicecanprovidestoragefacilities.Beforeboardingtheplane,passengersarerequiredtoshowtheirboardingpass,whichisissuedbythegroundserviceteam.Forpassengerswithspecialneeds,thegroundserviceteamprovidesboardingassistancetoensurethattheyboardtheplanesafely.AirportboardingservicesBoardingassistanceBoardingpassOnboardservice03Cateringservicesonboardareessentialforpassengercomfort.Thecateringstaffpreparesavarietyofmeals,includingappetizers,maincourses,anddesserts.Theyalsoensurethatthefoodisofhighqualityandmeetsthedietaryrequirementsofpassengers.MealPreparationInadditiontomeals,beveragesarealsoessentialforpassengercomfort.Thecateringstaffstocksthebeveragecartwithavarietyofsoftdrinks,juices,andhotbeveragessuchascoffeeandtea.Theyalsoprovidealcoholtopassengerswhoareoflegaldrinkingage.BeverageServiceOnboardcateringservicesIn-flightEntertainmentEntertainmentisacrucialaspectofanyflightexperience.Airlinesprovidearangeofin-flightentertainmentoptions,includingmovies,TVshows,music,andgames.Theflightattendantsareresponsiblefordemonstratinghowtoaccessandusetheseentertainmentoptionstopassengers.AudioandVisualEquipmentInadditiontothein-flightentertainmentoptions,theflightattendantsalsoensurethattheaudioandvisualequipmentonboardisfunctioningproperly.Thisincludestheseatbackentertainmentsystems,headphones,andanyotheraudioorvisualequipmentprovidedbytheairline.OnboardentertainmentservicesPassengerswithspecialneedsrequireadditionalassistanceonboard.Flightattendantsaretrainedtoprovideassistancetothesepassengers,includingthosewhorequirewheelchairassistance,thosewithvisualorhearingimpairments,andthosewhohaveothermedicalconditions.AssistanceforPassengerswithSpecialNeedsPassengersflyinginFirstClassandBusinessClassreceiveadditionalservicescomparedtothoseflyinginEconomyClass.Theseservicesincludepriorityboarding,largerseatswithmorelegroom,accesstotheVIPlounge,andamorepersonalizedservicefromtheflightattendants.FirstClassandBusinessClassServicesOnboardspecialservicesEmergencysituationhandling04ABCDEmergencyhandlingonboard緊急情況識(shí)別機(jī)組人員需具備快速識(shí)別緊急情況的能力，如機(jī)械故障、氣象緊急狀況等。穩(wěn)定情緒面對(duì)緊急情況，機(jī)組需保持冷靜，穩(wěn)定乘客情緒，避免恐慌。安全指示在緊急情況下，機(jī)組需清晰、準(zhǔn)確地給出安全指示，引導(dǎo)乘客采取正確的應(yīng)急措施。協(xié)作與溝通機(jī)組人員需緊密協(xié)作，確保各項(xiàng)緊急措施得到有效執(zhí)行，并及時(shí)與地面緊急服務(wù)溝通。機(jī)場(chǎng)緊急救援隊(duì)伍需在接到報(bào)警后迅速到達(dá)事故現(xiàn)場(chǎng)?？焖夙憫?yīng)確保救援隊(duì)伍攜帶必要的救援設(shè)備與物資，如急救箱、滅火器材等。救援設(shè)備與物資在確保安全的前提下，迅速組織現(xiàn)場(chǎng)疏散，并對(duì)受傷人員進(jìn)行緊急救援。疏散與救援及時(shí)向上級(jí)主管部門報(bào)告事故情況，并通知相關(guān)醫(yī)療機(jī)構(gòu)。信息通報(bào)Airportemerge