酒店英語 課件 英文 Orientation of Food and Beverage

OrientationofFood&BeverageTheRoleofFoodandBeverageThefoodandbeveragedepartmentisaveryimportantdivisionofahotel.Itisoftenoneoftheforemostincomeearnersforthehotel.Foodandbeveragecanaccountfortwofifthtoonehalfofahotel'sprofit.Asamatteroffact,foodandbeveragedepartmentisanindispensablepartofahotelanditusuallyprovidestheguestswithaseriesofservice,suchasbookingatable,seatingtheGuests,takingorders,barserviceandsoon.FoodandBeverageDivisionAlthoughinmosthotelstheroomsdivisiongeneratesthegreatestamountofrevenue,thisisnotalwaysthecase.Inafewhotels(mostoftenresortsandconventionpropertieswithextensivebanquetsales),thefoodandbeveragedivisionmayproducethesameormorerevenuethantheroomsdivision.Thisisbecauseguestsinresortstendtostayonthepremisesandmaybelessprice-sensitivebecausetheyareonvacation.Whetherthefoodandbeverageoperationislargeorsmall,mosthotelmanagershavefoundthattheirfoodandbeveragefacilitiesareofparamountimportancetothereputationandprofitabilityofthehotel.Thereisnodoubtthatinmanycasesthequalityofahotel'sfoodandbeveragespowerfullyaffectsaguestsopinionofaparticularpropertyandinfluenceshisorherwillingnesstoreturn.Infact,somehotelsareasfamousfortheirrestaurantsasfortheirguestroom.FoodandBeverageDivisionSuccessfulhoteloperatorsnolongerconsiderdiningfacilitiesmerelyaconvenienceforguests.Ahotel'sfoodandbeverageoutletsmustattractmembersofthelocalcommunity,convincehotelgueststodineonthepremises,andreturnafairprofit.Thecapturerate--thatisthepercentageofguestswhoeatmealsatthehotelismeasuredregularlybymanyhotels.OrganizationoftheFoodandBeverageDivisionThefoodandbeveragedivisionsofamajorhotelcanbecomplex,offeringavarietyofdifferentkindsofrestaurantsandbars,eachwithitsownuniquedecoration,menu,andstyleofservice.Suchadivisionrequireswell-trainedemployeesandhighlyskilledandversatilemanagersinthekitchen,barandserviceareas.ProblemsinFoodandBeverageOperationsAlthoughthefoodandbeveragedivisionsofmanyhotelsshowasubstantialprofitinalloftheirfoodandbeverageoperations,notallfoodandbeveragedivisionsareprofitable.Somelosemoneyinallareas,whileotherslosemoneyintheirfoodoperationsbutmakeaprofitwiththeirbeverageoperations.Sometimeslossesattributedtobadmanagementalone,butthereareanumberofothercommonreasonsforlossesinfoodandbeverageoperations:-Longhoursofoperation-Lowcheckaverages-Toomanyfacilities-Highturnoverrate-Costlyentertainment-InsufficientmarketingStaffsinFoodandBeverageDivisionThefoodandbeveragedepartmentismadeupofthefoodandbeveragemanagerwhodirectstheworkofthedepartment,thepurchasingstewardwhobuys,receivesandstoresfoodandbeveragesforthedepartment,theexecutivechefwhodecidesontheitemsonthemenusandcoordinatesthepreparationofthefoodandbeverage,thechiefstewardwhoisinchargeofsanitation,theheadwaiterwhoisresponsibleforservingthefoodandbeveragestotheguestsandthefoodandbeveragecontrollerwhomaintainscontroloverthesystem,preparestatementsforthemanagementandanalyzesallstagesofthefoodandbeverageoperation.Underthesepeoplearestorekeepers,pantrymen,icemen,chefs,chefassistants,butchers,pastrymen,bakers,waitersandwaitresses,busboys,bartenders,portersandbarboys.

ABriefIntroductionofChineseCuisine

China,withalonghistoryandvastland,isundoubtedlyagreatcountryrichinfoodandbeverage.IntheNorthernSongDynasty,itissaidthattheSouthernersareaddictedtosaltywhiletheNorthernersareaddictedtosweets.Atthattime,China'stastesweremainlysaltyandsweet,andthedistributionoftasteswasoppositetothatofthepresentNorthandSouth.Atthattime,therewasnospicytaste,becausechiliwasonlyintroducedtoChinaintheMingDynasty.BytheSouthernSongDynasty,alargenumberofnorthernersemigratedtothesouth,andthesweetnessgraduallyformedthemaintasteofthesouthernregion.Later,duetothedifferencesintheenvironment,climate,products,customsandeatinghabitsofvariousplaces.

ABriefIntroductionofChineseCuisine

Chinesecuisinehasformedavarietyoffoodgenreswithlocalflavors.Itisgraduallyreplacedbytheeightwidelyrecognizedcuisines,namelyGuangdongCuisine,SichuanCuisine,ShandongCuisine,HuaiyangCuisine,ZhejiangCuisine,ZhejiangCuisine,FujianCuisine,FujianCuisine,HunanCuisine,andAnhuiCuisine.Cuisine.Dishes,types,tastes,andtechniquesallleadtheway,allofwhichareexquisiteandcomplicated.Withtheexchange,integrationanddevelopmentofmodernfoodculture,thecurrenteightmajorcuisinesmaynotcoverallthedishes.Butitistheeightwordsextractedfromthefoodcultureforthousandsofyears.Althoughit