酒店服務(wù)題庫(kù)-西餐宴會(huì)擺臺(tái)-英語(yǔ)口試題庫(kù)

西餐宴會(huì)擺臺(tái)英語(yǔ)口語(yǔ)試題

情景對(duì)話

1.Q:Aftertheguestpaysthebill,andyouwanttoexpressyourgoodwishes,

whatwouldyousay?

A:Thankyouforyourhavingchosenourrestaurantandhaveagoodtime

stayinginourhotel.

2.Q:Iftheguestwantstoknowthebusinesshoursforbreakfast,what

wouldyousay?

A:Thebreakfastisservedfrom6:00amto10:00am.

3.Q:Ifyoulearnedthattheguestwouldleavethehotelveryearlynext

morning.Whatsuggestionwouldyougivehim?

A:Iwouldsuggesthimtohavehisbillspaidinthenightincasethere

ishurryinthemorning.

4.Q:Whatwouldyousaytosomeonewhowalksintoyourrestaurantfora

meal?

A:Welcometoourrestaurant.Doyouhaveareservation?

5.Q:Whentheguestordersthebeefsteak,whatdoyouhavetopayattention

to?

A:Howwouldtheguestlikeitdone:welldoneorrare.

6.Q:Ifyoufindthattheguestleavestherestaurantwithoutpayinghis

bill,whatwouldyoudo?

A:Iwouldgoandpolitelytellhimthathehasforgottentopayhis

bill.

7.Q:IftheguestcomestotheWesternRestaurantforChinesefood,what

wouldyoudo?

A:IwouldsaysorrytohimandtellhimwheretogotohaveChinese

food.

8.Q:Iftherestaurantisfullwhentheguestcomes,whatwouldyousay

totheguest?

A:Iwouldsay“weareverysorry,butthereisnoseatavailableat

themoment.Couldyoupleasejustwaitforamoment???

9.Q:Iftheguesttakesouthiscigaretteandstartssmokingina

non-smokingareaintherestaurant,whatwouldyoudo?

A:Iwouldgotohimandpolitelytellhimthatthisisanon-smoking

areaandaskhimtosmokeinthesmokingarea.

10.Q:Whileyouareonduty.Whatwouldyousayiftheguestinvitesyou

toadrink?

A:IwouldtellhimthatIamworking.SoI?mnotsupposedtoaccept

theguest?sinvitation.ButIwouldthankhimallthesame.

11.Q：Whatwillyoudowhentheguesttellsyouthatthere'ssomething

wrongwiththebill?

A：Iwillcheckitwiththeguestcarefully.Ifthereisamistake,

Imustmakeanapologytotheguest,andthenbringthebilltothe

cashier'sdesktocorrectit.

12.Q:Whatwouldyouliketosaywhentheguestordersacupofcoffee?

A：Wouldyoulikeblackcoffeeorwhitecoffee?/Wouldyoulikeyour

coffeewithcreamormilk?

13.Q:Iftheguestwantstoreserveatable,whatinformationdoyouhave

toknow?

A:Ihavetoknowthetimeforguestgetrestaurant,thenumberof

guests,thenameoftheguest,histelephonenumberandsoon.

14.Q:Ifyouareahostess,what'sthefirstthingyouhavetofindout

whentheguestcomes?

A:Ihavetofindoutwhethertheguesthasareservationornot.

15.Q:Whatwouldyouliketosayiftheguestwantsatablethathasbeen

reserved?

A:I'msorry,sir.Thattablehasbeenreserved,butwouldyoulike

tohavethetableoverthere?

16.Q:Whatwouldyouliketosayiftheguestwantstoknowthebusiness

hoursinyourrestaurant?

A:We'reopenfrom6:30p.m.to10:00p.m.

17.Q:Beforetakingordersfortheguest,whatshouldyouusuallyoffer?

A:Ishouldofferthemenuandthewinelist.

18.Q:Howwouldyouintroduceyourrestauranttotheguest?

A:Iwouldtelltheguestthebusinesshours,thespecialty,the

populardishesandsoon.

19.Q:Whatwouldyouliketosaywhenyouwanttotakeorderfortheguest?

A:MayItakeorderforyounow?

20.Q:Whatwouldyouliketosaywhenyouwanttorecommendsomething

totheguest?

A:MayIrecommend--*?/Howabout????/Whynottryour***?Wouldyou

liketotry?

21.Q:Whatdoyouneedtodoaftertheguesthasfinishedhisorders?

A:Ineedtorepeatallhisorderstoconfirmtheorderswiththeguest.

22.Q:Afteryouhavefinishedconfirmingtheorders,whatwouldyoulike

tosay?

A:Pleasewaitaminute,we'11bringthemimmediately.

23.Q:Whatwouldyouliketosaytotheguestwhenallthedisheshave

beenserved?

A:Thatisallforyourorder.Pleaseenjoyyourmeal.

24.Q：Ifsomeguestscomplainthatthereisaguestsmokinginthe

non-smokingrestaurant,whatshouldyoudo?

A：Iwillapologizetotheupsetguestsandremindtheotherguestthat

smokingisnotallowedintherestaurant.Ifhewantstosmoke,heshould

gotothesmokingareaofthehotel.

25.Q:Whatwouldyouliketosayiftheguestasksforthedishthathas

beensoldout?

A:Iamsorryithasbeensoldout,butwouldyouliketotry....?

26.Q:Whatwouldyouliketosaytotheguestifyourecommendyourhouse

specialty?

A:Wouldyouliketotryourhousespecialty?It'sverypopularamong

ourguests.

27.Q:Whatwouldyouliketosaywhentheguesthasbeenwaitingfora

longtime?

A:I'msorrytohavekeptyouwaiting.

28.Q:Whatwouldyouliketosaywhenyouwanttoknowwhethertheguest

ishappywithhismeal?

A:Iseverythingtoyoursatisfaction?

29.Q:Whatwouldyouliketosaywhenyourecommendspecialdrinksto

theguest?

A:Wouldyouliketotryourspecialdrinks?

30.Q:Whatwouldyouliketosaywhentheguestasks“WherecanIhave

cocktail?”

A:Youcanhavecocktailatthelobbybar.

31.Q:Whatwillyousaytotheguestwhenheisleavingtherestaurant?

A:Thankyouforyourcoming./Wearelookingforwardtoservingyou

again.

32.Q:Youarethewaiter/waitress,andyouwanttheguesttosignthebill,

whatshouldyousay?

A:Wouldyoupleasesignthebill,sir/madam?

33.Q:Whatwouldyousaytotheguestifyouwanttoconfirmhis/her

reservation?

A:MayIconfirmyourreservation,sir/madam?

34.Q:Whatwouldyousaytoconfirmtheguest?sorder?

A:MayIrepeatyourordernow?

35.Q:Iftheguestmadeacomplaintaboutthedish,howwouldyoudo?

A:Iwouldapologizetotheguest,findoutthereason,andchangethe

dishorgivehimdiscountaccordingtothesituation.

36.Q:Whentheguestfinisheshisdinner,andyouwanttoknowhis

suggestion,whatwouldyousay?

A:Iwouldasktheguestwhetherhehasenjoyedthedinnerorwhether

thereisanythingthehotelcandotoimprove.

37.Q:Iftheguestwantstohavesomethingwhichyourrestaurantdoesn't

have,whatwouldyousaytohim?

A:Sorrysir.Thisisnotavailableinourrestaurant.ButcanIsuggest

some...?

38.Q:Whentheguesttellsyoutheyneedmoretimetothinkbeforeordering,

howdoyourespond?

A:Pleasetakeyourtime.Iwillbebackwithyouinamoment.

39.Q:Howdoyouchecktheguest?snameofthereservationonarrival?

A:MayIknowthenameinwhichthereservationwasmade,please?

40.Q:Whatdoyousaywhileyou'representingthemenutotheguests?

A:Hereisthemenu.Iwillbewithyouinamomenttotakeyourorder.

41.Q:Howdoyouasktheguesttocheckhisbill?

A:Here'syourbill.Pleasecheckit.

42.Q:Whatwillyousaywhentheguestistakinganorderforsalad?

A:Whatkindofsaladwouldyouprefer?WehaveHamSalad,PrawnSalad

andFreshVegetableSalad.

43.Q:Howdoyouasktheguesthischoiceofthemaincourse?

A:Whatwouldyoulikeforyourmaincourse,please?

44.Q:Howdoyouasktheguest?schoiceofwine?

A:WouldyoulikeabottleofredwinetogowithyourSirloinSteak?

45.Q:Whatdoyousaywhenservingthegueststheirdessert?

A:Hereisyourdessert.Pleaseenjoy.

46.Q:Whatwillyousayifaguestwantstoreserveaprivateroomfor

Fridayeveningbutalltheprivateroomshavebeenreservedforthattime?

A:I,msorry,butthereisnoprivateroomavailableforFridayevening.

Wouldyoumindchangingittoawindowtable?

47.Q:Howdoyourespondtoaguest?scomplimentstoyourservice?

A:Thankyouforyourcompliments.It'sourpleasuretobeofservice.

48.Q:Whatwillyousaytoexplaintheservicechargetotheguest?

A:Asyoumayhavenoticed,a10%servicechargehasbeenaddedto

thetotalbill.

49.Q:Whatkindofwinewillyourecommendtotheguestwhohasordered

GreenLipMussel?

A:IwillrecommendwhitewinetogowithGreenLipMusselandother

kindsofseafood.

50.Q:Whatdoyousaytocheckiftheguestsareenjoyingtheirdinner?

A：Areyouenjoyingyourdinner?IsthereanythingelseIcandofor

you?

51.Q:Whatwillyousaytotheguestsiftheyaskyouaquestionyoudon'

tknow?

A:Iwillapologizeandaskmymanagerforassistance.

52.Q:Ifthegueststellyouthattheyarefullandwanttoleave,but

thereisstillonemoredishwhichhasn'tbeenservedtothetable,what

willyoudo?

A:Iwillcheckwiththecheftoseewhetherthedishhasbeencooked

ornot.Ifithasbeencooked,Iwillasktheguestsiftheywouldlike

tohaveitpackedandtakenawaywiththem;ifithasnotbeencookedyet,

Iwillcancelthedish.

53.Q:Whatdoyouneedtodoiftheguestwouldliketochargehisbill

tohisroom?

A:Ineedtoidentifytheguestbyaskinghimtoshowhisroomcard.

ThenIwilltakedownhisname,roomnumberandfinallymakesurehesigns

thebill.

54.Q:Whatwillyousaytoask