《酒店英語》課件-加床服務

酒店專業(yè)英語HospitalityEnglishHousekeepingPersonalServices

Task3ExtraBedService

ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSVocabularyextraa.額外的permissionn.允許、準許regulationn.規(guī)章、制度assurev.確保blanketn.毛毯inchargeof負責ONEReadthetaskReadthetaskAcoupleasksforanextrabedfortheirchild.You,aroomattendant,explaintotheguesthowtogetanextrabed.TWOLearnthetaskstepbystepLearnthetaskstepbystep1.Alwaysknockontheguest’sdoorsoftlywithhand,neveruseyourkey.

Housekeeping,mayIcomein?Roomattendant,mayIcomein?——————————————————————————————2.Whileenteringtheguestroom,thedoorshouldalwaysbeopen.

Goodmorning,sirandmadam,mayIhelpyou?WhatcanIdoforyou,Mr.andMrs.Bellow?———————————————————————————————Learnthetaskstepbystep3.TellguestthattheFrontOfficeisinchargeofextrabedserviceButtheFrontOfficeisinchargeofthisservice.Ican’tdothatforyouwithoutthepermissionoftheFrontOffice.SoyouhavetogototheFrontOfficeifyou’dliketohaveanextrabed.I’msorrytosaythatit’sourhotel’sregulation.—————————————————————————4.EnquireaboutthetimewhentheguestneedsthebedAtwhattimewillyouneedtheextrabed?WhenshallIsendtheextrabedtoyourroom?ShallIsendthebedtoyourroomnow?——————————————————————————Learnthetaskstepbystep5.TellthechargeoftheextrabedserviceIt’s200yuanaday.Wewillchargeyou150yuanfortheextrabed.——————————————————————————————6.Makesurethatyou’llsendthebedtoguest’sroomassoonaspossibleIassureyouI’llsendanextrabedtoyourroomassoonasIgetthepermission.I’llsendtheextrabedtoyourroomat6:00p.m.————————————————————————————Learnthetaskstepbystep7.ExpressgoodwishesandsaygoodbyeIsthereanythingelseIcandoforyoubeforeIleave?Ihopeyouwillenjoyyourstaywithus.Goodbye.I’malwaysatyourservice.Goodbye.———————————————————————TPracticethetaskHEERPracticethetaskAcoupleasksforanextrabedfortheirchild.You,aroomattendant,explaintotheguesthowtogetanextrabed.Workinpairstorole-playaconversationwithyourpartner,youactastheroomattendant,yourpartnertheguest.Andthenexchangetherolewithyourpartnerwhenyoufinishtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:Susan,theroomattendantisbeenaskedbyatourguideforextrabedservice.Explainthechargingprice,theprocedureetc.tohertomakesuretheguestneedsaremet.AssessmentChartName:Position:Task:Content:☆

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☆☆☆1.Complete□□□2.Well-organized□□□3.Creative□

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□Language:

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☆☆☆1.Withfluency□□□2.Withgoodpronunciation&intonation□□□3.Understandable□□□4.Withanaccent□□□Performance:☆

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☆☆☆1.Withconfidence□□□2.Withcourtesy□□□3.Withgoodserviceattitude□□□Distinctionareas:Conclusion1.Ifyoucan'tmeettheguest'sneeds