奪回時間：生成性人工智能如何賦能職場人士+美國篇+Reclaim+the+Clock：How+Generative+AI+Can+Power+People+at+Work+Country+Factsheet+United+Kingdom

Pearson

SkillsOutlook

May2024

CountryFactsheet

UnitedStates

ReclaimtheClock:

HowGenerativeAICan

PowerPeopleatWork

Innearlyeveryworkplace,peoplespendtheirday

oncommon,time-consumingtasksthateatawayat

productivityortheirwork/lifebalance.Ifthosetasks

couldbeaugmentedwithGenerativeAI,employers

andtheirworkerscouldreallocatetimetothethings

thatneedamorehumantouchandmeanmoreto

theircustomers.

ForthislatestSkillsOutlookwe’velookedatwhicheverydaytasks,theones

doneinmillionsofworkplacesaroundtheworld,couldbeeasilyautomated

bygenerativeAI.Lookingaheadto2026,we’veidentifiedthetop10job

tasks,countrywide,withthemosttimesavedusingthistechnology.

Wefoundthepotentialforemployersandtheiremployeestoreallocate

millionsofworkhourstomorevaluable,humantasksbyusinggenerative

AItohelpthemonthejob.IntheUSalone,workerscouldreclaimnearly

78millionhoursaweekonroutinetaskslikepresentingresearch,record

keepinganddatacollection.

pearson

PearsonSkillsOutlook-ReclaimtheClock:HowGenerativeAICanPowerPeopleatWork

3.6

3.1

GenAIcouldhelp

USworkersreclaimnearly

78millionhoursaweek

week

Hourssavedonworktasksper

duetoGenAIby2026

(3,568,000hrsperweek)

1.Maintainhealthormedicalrecords

2.Maintaincurrentknowledgeinareaofexpertise

(3,132,000hrs)

3.Developeducationalprogrammes,plansorprocedures

(2,946,000hrs)

4.Maintainoperationalrecords

(2,032,000hrs)

5.Presentresearchortechnicalinformation

(1,782,000hrs)

6.Developsafetystandards,policies,orprocedures

(1,696,000hrs)

7.Assessstudentcapabilities,needs,orperformance

(1,663,000hrs)

8.Preparelegalorregulatorydocuments

(1,638,000hrs)

9.Collectdataaboutconsumerneedsoropinions

(1,607,000hrs)

10.Prepareinformationalorinstructionalmaterials

(1,585,000hrs)

Companiesandtheirworkerscanreallocatetimetofocusonthehigh

valueworkthathumansdobest:strategicthinking,collaboration,caringforothers,decisionmaking,innovation,problemsolving,empathy,leadership.Atanindividuallevel,evensmallamountsoftimesavedwithgenerativeAIcanhelppeoplefeelmoreincontroloftheirjobandachieveabetterwork/lifebalance.

Medicine

The3.6millionhourssaved

maintainingmedicalrecordscouldhelpnursesandotherhealthcareprofessionalsreallocatemoretimetocaringforpatients.

IT

The3.1millionhourssavedaweekonmaintainingknowledgeinanareaofexpertise.ForanITprofessional,thatmeansAIcouldhelpthemsearchfortherighttrainingvideosorsoftwareprogramsandtheyhavemoretimetospendresolvinga

customer’sproblem.

3

million

hourssaved

Education

GenAIcouldsavenearly

3millionhourshelpingpeopledevelopeducationalprogramsorplans.Forteachersand

educators,thetimetheysave

ondevelopinglessonplans

orsyllabicouldbedevotedto

classroominstruction,tutoringorotherhands-on,individualizedworkwithstudents.

PearsonSkillsOutlook-ReclaimtheClock:HowGenerativeAICanPowerPeopleatWork

Sowhatcanemployersandemployeesdonow?

Employersshouldconsiderhowtoincorporatethisnewtechnologyintotheirteams,andredesignrolestofreepeopleuptofocusonmorevaluable,humantasks.

1.EmbracegenerativeAIasatooltoenhanceemployeeproductivity.

Employerscanlookattheroles

acrosstheircompanyand,critically,thespecifictaskswithintherolestoseewhatindividualtaskscanbemosteasilyautomatedoraugmentedwiththisnewtechnology.

4.Encourageacultureof

experimentationandlearning.

Employeesareencouragedto

explorenewtoolsandwaysofusinggenerativeAItoimproveworkflowandprocesses.

2.InvestinorfacilitatetrainingthathelpsemployeesunderstandhowtoleveragegenerativeAI

effectively.ThiscouldmeancasuallunchandlearnsessionsabouthowtowritegreatAIprompts,allthe

waytoofferingdigitalbadgesandcertificationsintheuseofAI.

5.ProvideclearguidelinesandpoliciesfortheuseofgenerativeAIinyourworkplace.Ensure

thatemployeesunderstandhow

generativeAIworks,thelimitationsofthetechnologyand,mostimportantly,theethicalandresponsibleuseofAIinyourbusiness.

3.Hireemployeesfortheir

learningabilityorlearning

orientation,ratherthansolelyonthebasisoftheirskills.Jobsand

individualtasksarebeingdisruptedfrequently,soemployeeswillneedtoembraceagrowthmindsetandhavetheabilitytolearnwhiletheywork.

6.Peoplemanagersshouldlead

byexamplebyusinggenerative

AIintheirownwork.Sharethat

experimentation,newtools,and

curiositywithemployeesand

colleagues.Thisshowcasesthe

benefitsofusingAIandhelps

createacultureofcuriosityandAI

acceptanceintheworkplace.

Howdidwegatherthedata?

Welookedathourscurrentlyspent,countrywide,intheUSonworktaskseachweek,andthen

calculatedwhatthiswouldbeinthreeyears’timeasGenAItechnologyisadoptedintotheworkplace.Wethenidentifiedthetaskswhichwouldhavethegreatesthoursreducedbythetechnology(specificallyLLMChatbotsandAIText-to-VisualMediaGenerators).

HowPearsonHelpsEmployers

Theworldofworkischangingfast.Pearsonhelpsorganizations

unders