酒店英語智慧樹知到期末考試答案章節(jié)答案2024年山東經(jīng)貿(mào)職業(yè)學(xué)院

酒店英語智慧樹知到期末考試答案+章節(jié)答案2024年山東經(jīng)貿(mào)職業(yè)學(xué)院“空房”英文表達(dá)為vacancy/vacantroom。（）

答案:對(duì)“可以借用一下熨斗和熨板嗎？”可翻譯為“CanIborrowanironandironingboard？”（）

答案:對(duì)“黑茶”英文表達(dá)是blacktea。（）

答案:錯(cuò)“先生，別擔(dān)心，您的行李很快就會(huì)送上去?！笨煞g為“Don’tworry,sir.Yourluggagewillbesentupatonce.”（）

答案:對(duì)“行李員”英文表達(dá)bellboy或bellman。（）

答案:對(duì)“宴會(huì)服務(wù)”英文表達(dá)為banquetservice。（）

答案:對(duì)“早上好，先生，歡迎光臨?！笨煞g為“Goodmorning,sir.Welcometoourhotel.”（）

答案:對(duì)FloorAttendant意思是樓層服務(wù)員。（）

答案:對(duì)“用餐服務(wù)”英文表達(dá)為complaintssettlement。（）

答案:錯(cuò)“洗衣服務(wù)”英文表達(dá)為laundryservices。（）

答案:對(duì)衛(wèi)生紙的英語是toiletpaper。（）

答案:對(duì)Shampoo意思是沐浴露。（）

答案:錯(cuò)“前廳部”英文表達(dá)是FrontOfficeDepartment。（）

答案:對(duì)“我?guī)タ偱_(tái)，這邊請(qǐng)?！笨煞g為“I’llshowyoutotherestaurant.Thiswayplease.”（）

答案:錯(cuò)“信用卡限額”英文表達(dá)為creditcard。（）

答案:錯(cuò)“我來幫您拿行李，好嗎？”可翻譯為“MayItakeyourluggageforyou？”（）

答案:對(duì)Iamverysorry（）theinconvenience.

答案:forReceptionist:（）,please？Guest:HenrySmith.

答案:MayIhaveyournameConnectingrooms的意思是（）

答案:連通房，有一個(gè)內(nèi)通的門Iwouldliketo（）aroom,please.

答案:bookGuest:Yes,thatisright.Thankyou.GoodbyeReceptionist：Thankyouforcalling,Mr.Smith,（）,goodbye!

答案:WearelookingforwardtoyourcomingConcierge:OK.（）,please?Guest:Hereyouare.

答案:MayIhaveyourpassport巨無霸的英語（）

答案:BigMacIt’sverykind（）youtohelpme.

答案:ofRoomStatus中VC表示:（）

答案:干凈的空房Availablerooms的意思是（）

答案:可用房間RoomStatus中OD表示:（）

答案:住客臟房x.o意思是（）

答案:extraoldIamsorry,Mr.Wang.Pleaseallowmeto（）them.

答案:replaceClerk:Goodafternoon.HowcanIhelpyou?Jason:Hi,mynameisJasonLouis.Ihave（）.Canwecheckinnow?

答案:areservationWouldyou（）yournamehere?

答案:tosignI'mafraidwearefullybooked（）the5th.

答案:byThehotelisfullandthereissomeone（）yourroom.

答案:takingHalfpastten的中文對(duì)應(yīng)翻譯是（）（）

答案:10點(diǎn)半Doyouwanttheseshirtstobe（）

答案:starched對(duì)不起打擾一下。（）

答案:Excuseme.“下午好，女士，您打算登記入住嗎？”可翻譯為“Goodafternoon,madam.Areyougoingtocheckout？”（）

答案:錯(cuò)Typesofrooms意思是房間種類。（）

答案:對(duì)“紅茶”英文表達(dá)是redtea。（）

答案:錯(cuò)TheFrontOfficeisusuallylocatednearthemainentrancetothehall.（）

答案:對(duì)“入住天數(shù)”英文表達(dá)為arrivaldate。（）

答案:錯(cuò)“禮賓服務(wù)”英文表達(dá)為conciergeservice。（）

答案:對(duì)“兌換率”英文表達(dá)是rateofexchange。（）

答案:對(duì)King-size意思是大號(hào)床。（）

答案:錯(cuò)Laundryitems意思是洗衣項(xiàng)目。（）

答案:對(duì)“標(biāo)準(zhǔn)間”英文表達(dá)為standardroom或twinroom。（）

答案:對(duì)“停車場(chǎng)有空位?！笨煞g為“There’sparkingspaceinthegarage.”（）

答案:對(duì)Extracharge意思是小費(fèi)。（）

答案:錯(cuò)“餐飲部”英文表達(dá)是FoodandBeverageDepartment。（）

答案:對(duì)Roomservice意思是客房清潔服務(wù)。（）

答案:錯(cuò)“請(qǐng)問您有幾件行李？”可翻譯為“Howmanypiecesofluggagedoyouhave？”（）

答案:對(duì)Showercap意思是浴帽。（）

答案:對(duì)“折扣價(jià)”英文表達(dá)為discountedprice。（）

答案:對(duì)Suite意思是套房。（）

答案:對(duì)“夜床服務(wù)”英文表達(dá)為wake-upservice。（）

答案:錯(cuò)“沒問題，請(qǐng)您在門口等候，我馬上叫服務(wù)員過去?！笨煞g為“Noproblem,Pleasewaitatthedoor,wewillcallanattendantafterawhile.”（）

答案:錯(cuò)Whatmightacashiersaytoaguestwhoischeckingout?（）

答案:Howwouldyouliketopay?###MayIhaveyourroomkeycard?###Haveyouusedthemini-bartoday?###I’lldrawupthebillforyou.Totakeorders,wecansay______.（）

答案:Haveyoudecidedwhattoorder?###MayItakeyourordernow?###MayItakeyourordernow?###Whatwouldyoulikeforthemaincourse?Whatmightabellboysaywhenescortinggueststorooms?（）

答案:Letmehelpyouwithyourluggage.###Pleasetaketheelevatoronyourright.Afteryou,sir.###Howmanypiecesofluggagedoyouhave,sir?WhencheckingforroomavailabilityfromthePMSsystem,thereceptionistinFrontOfficeDepartmentcanusesuchexpressionsas（）.

答案:Akingbedroom,atwinbedroomandanexecutivesuite,whichroomdoyouprefer?###Pleasewaitamoment.I'llcheckforyou.###Nowwehaveseveralroomtypesavailable.Wheninquiringwhetherotherservicesareneeded,thereceptionistinFrontOfficeDepartmentcanusesuchexpressionsas（）.

答案:whatelsecanIdoforyou?###Ifyouhaveanyfurtherneed,pleasedon’thesitatetocontactme.I’malwaysatyourservice.###IsthereanythingelseIcandoforyou?###Ifyouneedanythingelse,pleasetellme.WhentheguestneedaDNDservice,whatkindofinformationdoestheoperatorneedtoaskfor?（）

答案:TheperiodofDNDservice###Roomnumber###Theguest’snameWhichsentencescanbeusedtoprovideinternetservice?（）

答案:Pleaseclickonthewirelessicontoseethelistofavailablenetworks.###MayIaskwhatoperationsystemyouareusing,ma’am?###Whatdevicesareyouusing,sir?Whatareneededwhenprovidinglaundryservice?（）

答案:ratechart###laundrybag###laundryformWhatservicesdohotelsusuallyprovide?（）

答案:turn-downservice###wake-upservice###reservationservice###roomserviceWhatmightaconciergesaywhenintroducinghotelfacilities?（）

答案:Whichroomtypesdoyouprefer?###Thisisourstandardsingleroom.###Let‘sreturntothefrontdesktocompletethebookings.Ihopeyouwill（）amorningcallat7:00.

答案:arrange甜筒的英語（）

答案:cones我非常抱歉,用英語怎么說?（）

答案:I’mterriblysorry.Iamsorry,sir.Iwillbringyouafork（）.

答案:immediatelyMyflightwillleave（）6pmtoday.

答案:atcancellation的意思是（）

答案:取消Iamalways（）yourservice.

答案:atThiswayplease.（）

答案:這邊請(qǐng)Youhavetopaya（）of2,800Yuan.

答案:depositGuest:Youareright.（）?Receptionist:It’s$264.10includingVAT.

答案:HowmuchisitGoodmorning.（）Ihelpyou

答案:MayI'llaskaporterto（）yourluggage.

答案:takecareofAllotment的意思是（）

答案:預(yù)留房，保留房I（）onbehalfofourrestaurant.

答案:apologizeComp的意思是（）

答案:complimentary免費(fèi)房Pleasewaitamomentandletme（）.

答案:checkWhat’sthe（）foradoubleroom

答案:rate酒瓶上的V意思是（）

答案:veryConcierge:Allright.（）?Guest:Economyclass.

答案:FirstclassoreconomyclassAguestuses（）todryhair.

答案:hairdryerRoomStatus中VD表示:（）

答案:臟的空房Didyou（）theminibar?

答案:useConcierge:Letmesee.Yes,（）oneis8o'clockinthemorning,theotheris5o'clockintheafternoon.

答案:therearetwoflights7月1號(hào)用英語怎么說？（）

答案:JulythefirstExcuseme,sir.Youneedto（）theform.

答案:fillinReceptionist:HuatianHotel.Goodmorning.ReservationDesk.MayIhelpyou?Guest:Goodmorning.（）,please

答案:I’dliketobookasingleroomIwouldliketobookadoubleroom（）bath.

答案:withTheporterwillshowyou（）yourroom.

答案:toIamverysorry;thatshouldn't（）.

答案:happenGuest:Excuseme,whatisVAT?Receptionist:It’svalue（）.

答案:addedtax,sirWhenaskingaboutservicetypes,wemaysay（）

答案:Doyouneedfaxservice?###Doyouneedphotocopyservice?###Doyouneedprintservice?###Doyouneedexpressmailservice?Whichofthefollowingsisanotconventionfacility?（）

答案:washingmachineWhatistheexchangeratetoday?（）

答案:Onedollarto8.6Yuan.---Whatabouttheminimumyouchargeforeachattendee?---（）

答案:400yuaneachforoneday.Thecostfortheconventionhallis4,000yuan.Ifthehotelgives10%off,thefinalcostis（）.

答案:3600yuanTohandlerestaurantcomplaints,wearesupposedtobecalm,thoughtfulandsincere.（）

答案:對(duì)Totellthetotalandwaysofpayment,wecanusetheexpression“Thatis102Yuaninall”or“Thetotalis850yuan.”（）

答案:對(duì)Toshowsympathyandapologize.Wecanusesuchexpressionsasfollowing:（）

答案:Weareverysorryfor...###Wedoapologizefor...###Iamverysorrytohearthat.###Thatsoundstoobad.Whenwereceivecomplains,wearesupposedtolistentoguestscarefullyandunderstandtheirneeds.（）

答案:對(duì)Toconfirmthebill,wecanusetheexpression“Thisisyourbill,pleasecheckit.”（）

答案:對(duì)Restaurantrobotcan______.（）

答案:focusmoreoncustomizedservice###meettherestaurant'sdemandsonfoodhygiene,foodsafety,andotherdemands###helpeffectivelysolvetheproblemoflaborshortage###releasetherestaurantstafffromrepetitivemanuallaborWeshouldintroducethedisheswithsmile,showourwillingnesstogiverecommendations.（）

答案:對(duì)Toasktheguest’schoices,wecanusesuchexpressionstorecommendsomedishesas:_____.（）

答案:WouldyoulikeyoursteakwithbakedpotatoesorFrenchfries?###HowaboutRoastedveal?Itsskinisreallycrispyandtasty.###T-bonesteakisverygood.Istronglyrecommendit.###Curriedbeefsteakisreallygood.I’msureyou’lllikeit.Askforguestinformation,suchasguestname,roomnumber,timetohavedinneraswellasspecialrequirements.（）

答案:對(duì)Whatarethedisadvantagesofrobotmealdelivery?（）

答案:Alloftheabove.Onelaborcanbereplacedbyonefooddeliveryrobot,freeingthewaiterfromtheoriginalfrequentandrepetitivework.（）

答案:對(duì)Paymoreattentiontoaskingtheguestabouthisdemandsindetailoftheorderwhenyoutaketheorder.Sothechefcancookaccordingtohisdemand.（）

答案:對(duì)Weshouldpickupthephonebeforethethirdring.（）

答案:對(duì)Whentheguestsaregoingtoseat,arrangethemtaketheirseatsassoonaspossible.（）

答案:對(duì)Afterservingthelastdish,youshouldspeakloudlytotelltheguests:"Thisisthecompletecourse."（）

答案:錯(cuò)Americanstyleserviceissimpleandfast,tablewareandlaborcostsarerelativelylow,andtheutilizationrateofspaceandmealturnoverratearerelativelyhigh.（）

答案:對(duì)Western-stylefoodserviceisoftenusedwith（）services.

答案:American###British###French###RussianPaymoreattentiontoasktheguestabouthisdemandsindetailoftheorderwhenyoutaketheorder.（）

答案:對(duì)______isservedwithmaincourse.（）

答案:redwine###whitewineSerryisakindofdessertwine.（）

答案:對(duì)IntraditionalAmericanservice,thewaiterservesontheleftsideoftheguest,withhislefthandfromtheleftsideofthegueststosenddishes,fromtherightsideofthegueststoremovetheusedplatesandtableware.Atpresent,manyrestaurantsserveAmericanservicefromtherightsideoftheguests,clockwisewiththerighthand.（）

答案:對(duì)Youcanorderasteakwithasideof_____.（）

答案:mashedpotatoesVermouthisakindofAperitif.（）

答案:對(duì)Whichofthefollowingbelongtofermentedtea?（）

答案:Blacktea###Whitetea###OolongteaThebiggestandmostimportantpartofthemealiscalled_____.（）

答案:maindishWhichofthefollowingaretipsforusingchopstickscorrectly?（）

答案:Chopsticksshouldalwaysbeheldbetweenthethumbandfirsttwofingers.###Whentherearecommunalchopsticks,usethemtotransferfood###Whennotinuse,chopsticksmustalwaysbeplacedneatlyonthetable.AccordingtoChinesetablemanners,whoissupposedtobeseatedfacingthedoor?（）

答案:theprimaryhostMaotaiisafamousChineseBaijiu.Itnevergoestothehead.Therefore,thecustomerscanbeadvisedtodrinkasmuchaspossible.（）

答案:錯(cuò)Whichofthefollowingisthescentedtea?（）

答案:JasmineTeaMapotofuisatypicalGuangdongdish.（）

答案:錯(cuò)Itissmallamountoffoodthatiseatenbeforethemaindish.Whatisitcalled?（）

答案:appetizerWhatarethemainfeaturesofShandongCuisine?（）

答案:HeavyandsaltyItispolitetousechopstickstomovebowlorplate.（）

答案:對(duì)WhatarethefourmajorChinesecuisines?（）

答案:Cantonesecuisine###ShandongCuisine###SichuanCuisine###HuaiyangCuisineWhataretheproceduresofguestwelcomingservice?（）

答案:Confirmingreservationinformation###Guidingtheguest###Askingaboutreservationinformation----Whatareyourspecialstoday?----（）

答案:MayIrecommendvegetablewithmeat?Awomanwhoseatscustomersinarestaurantiscalled（）.

答案:ahostessWhatarethedutiesofawaiter/waitress?（）

答案:Repeatingtheorder###Recommendingspecialty###Writingdowntheguest'smenuItisnecessarytorecommenddishesaccordingtothenumberofguests.（）

答案:對(duì)Alwayssmilewhenyouanswerthephone,eveniftheotherpersoncan'tseeit.（）

答案:對(duì)Whenguestsareguidedtothetable,theorderisladiesfirst,theguestbeforethehost.（）

答案:對(duì)whendealingwitharestaurantreservation,wemayhavethefollowingstepsEXCEPT（）.

答案:Inquirethecauseoftheemergency.---Iwouldliketomakeadinnerreservationfortonight.---（）

答案:Atwhattimeshouldweexpectyou?###CouldIhaveyournameandtelephonenumber?###Wouldyoulikeatableinthehalloraprivateroom?###Howmanyarethereinyourparty?Whenthereisacomplaint,howcanweshowourempathy?（）

答案:IfIwereyou,Iwouldbeangrytoo.###Iunderstandyourfeelingrightnow.Youmustbeveryfrustrated.Myshirtis（）.Theyneedtobemended.

答案:tornMyclothesarestill（）.Theyneedtobeironed.

答案:wrinkledWhoworksinthehousekeepingdepartment?（）

答案:aroomattendantAlaptopreferstoasmallcomputerthatcanworkwithabatteryandbeeasilycarried.（）

答案:對(duì)Tocomforttheguestsisnotnecessarywhenthereisanemergency.（）

答案:錯(cuò)Theword“clog”means（）

答案:blockupWhatisaninjurythatappearsasapurplemarkonyourbody,althoughtheskinisnotbroken?（）

答案:abruiseWhatisthemeaningof“icon”?（）

答案:AsmallsymbolonacomputerscreenthatrepresentsaprogramorafileWhatisapieceofclothwhichsupportssomeone'sbrokenorinjuredarmandistiedaroundtheirneck?（）

答案:aslingWhentheguestswanttoobtainitems,howcanaroomattendantrespond?（）

答案:Letmecheckifanyisavailable.###I’llhaveitsenttoyourroomimmediately.###I’llhavethattakencareofimmediately.Whatisamachineforincreasingtheamountofmoistureintheair?（）

答案:ahumidifierThestainonyourdresshasbeen（）andthedresslooksjustlikeanewone.

答案:removedWhatisalineofstitcheswhichjoinstwopiecesofclothtogether?（）

答案:aseamIfsomethingshrinksorsomethingelseshrinksit,itbecomesbigger.（）

答案:錯(cuò)Whichfollowingsentencehasasimilarmeaningwith“What’sthematterwithit”?（）

答案:Whatseemstobethetrouble?Whichsentencesmaybeusedwhenprovidingturn-downservice?（）

答案:Housekeeping.Isitconvenientformetocomein?###Goodevening,madam.Iamheretodotheturn-downservice.Isitconvenientnow?###IsthereanythingelseIcandoforyou?###Wouldyoulikemetotidyupyourbathroomfirst?Whichfollowingsentencehasasimilarmeaningwith“SomePartsneedreplacing”?（）

答案:Someonefromthemaintenancewillchangetheparts.I（）aholeinmyjeans.

答案:toreWhat’sthedefinitionofshower?（）

答案:Adeviceforwashingyourself.Itconsistsofapipewhichendsinaflatcoverwithalotofholesinitsothatwatercomesoutinaspray.WhichsentencescanbeusedtoIntroducedetailsofmendingservice?（）

答案:Wecannotdoanythingwithahole.###Isitaholeorseam?###Wecanonlymendaseam.Thehoteloffers（）wherethestaffpreparestheroomforthegueststosleepintheevening.

答案:turn-downserviceInahotelroom,（）isasmallrefrigeratorcontainingalcoholicdrinks.

答案:aminibarWhatareneededwhenprovidinglaundryservice,please?（）

答案:laundryform###laundrybag###ratechartAhairdryerisadevicethatyouusetocontrolthemachinefromadistance,bypressingthebuttonsonit.（）

答案:錯(cuò)Whereisthelaundrybag,please?（）

答案:Youcanfinditinthewardrobe.---WhencanIhavemyclothesback?---（）

答案:We’lldeliverthemtomorrowmorningaround9o'clock.Whattimewouldyoulikemetocleanyourroom?（）

答案:Couldyoucomebetween11:00a.m.and1:00p.m.?Whichsentenceisusedtoshowempathyandapologize?（）

答案:Thatshouldn’thappen.Iamreallysorryforthat.The（）isresponsibletocleantheguests’rooms.

答案:roomattendantWhatarethedutiesofaroomattendant?（）

答案:Turn-downService###LaundryService###CleaningroomsWhichpartisnottheworkproceduresofcheckingout?（）

答案:Offerfurtherassistance.###Greettheguest.###Printthebillandasktheguesttocheck.Whentheguestleavesthehotel,thereceptionist’sjobisdone.（）

答案:錯(cuò)---Hello,thebathroomisn’tclean.---（）

答案:I’mterriblysorryaboutthat,sir.I’llsendaroomattendanttocleantheroomforyourightaway.Toreducecustomers'complaints,wearenotsupposedto（）.

答案:AvoiddifficultclientsAsahoteloperator,whichwaywouldyouliketousetoanswerthephone?（）

答案:Answerwithyourname###Answerwiththenameofyourhotel###Answerwithgreetinglike“Goodmorning”Thereisnoneedforthereceptionisttoasktheguestabouttheirstayexperiencesbeforetheyleavethehotel.（）

答案:錯(cuò)Thecashierdoesn'tneedtoseetheguest'sdepositwhenprocessingthecheck-out.（）

答案:錯(cuò)Thehoteloperatorneedtoconfirmtheguest’srequestsbeforehehangupthephone.（）

答案:對(duì)Whatarethecommontypesofpayment?（）

答案:Mobilepayment###Traveler’scheck###Cash###CreditcardWhatarethemaincausesofguests’complaints?（）

答案:Hotelfacilities###Servicequality###Unexpectedevents###ServiceattitudeIftheguesthashisluggageinthetruck,thebellmanneedtopickuptheluggageandpassthemtotheguest.（）

答案:錯(cuò)The()isresponsibletorunerrandsforguests.（）

答案:ConciergeWhenprovidingwake-upcallservice,whichofthefollowinginformationisnotnecessaryfortheoperatortoasktheguest?（）

答案:Theguest’sageAsahoteloperator,whichofthefollowingstatementsarenotinacourteousway?（）

答案:Repeatyouraddress,sir.###Yourcancallbacklater.###Holdon,OK?---CouldIspeaktotheassistantmanager,please?---（）

答案:Holdonplease,I’llputyouthrough.Iftheguestwanttobuyexquisiteworksofart,woodcarvingsorlocalsouvenir,whichplacecantheguestgotobuyit?（）

答案:Giftshop---I’dliketoreserveatraintickettoShanghai.---（）

答案:Whenwouldyouliketoleave,sir?Asaconcierge,whichofthefollowingstatementisnotinacourteousway?（）

答案:Pleasetakethehandbagyourself,sir.Whentheconciergeshowstheroomtotheguest,heneedtointroducehotelfacilitiesindetails.（）

答案:錯(cuò)Whencheckinginwalk-inguests,thereceptionisthadbetteraskfortheirpreferencebeforerecommendingroomtypes.（）

答案:對(duì)Checkinginisaveryimportantpartforhotelstobuildcloserelationshipwithguests.（）

答案:對(duì)Whenaskingtheguesttoshowhisidentificationandtofillouttheregistrationform,thereceptionistinFrontOfficeDepartmentcanusesuchexpressionsas（）.

答案:Pleasesignyournamehere.###Hereisyourregistrationcard,sir.###MayIhaveyourpassport?###MayIhavealookatyourIDcard?Whichofthefollowingarethedutiesofaconcierge?（）

答案:Provideinformationservice###Supplyingdirections###ProvideguestwithluggageserviceCheckingingroupsisnoteasy,butifweareprepared,accurateandresponsive,ourcommunicationwithguestswillbeefficientandmoreeffective.（）

答案:對(duì)A（）isaticketorpieceofpaperthatcanbeusedinsteadofmoneytopayforsomething.

答案:voucher---（）?---Aking-sizebedroomwithaseaview,ifpossible.

答案:Whatkindofroomwouldyoulike?Whenaskingfordatesorlengthofstay,thereceptionistinFrontOfficeDepartmentcanusesuchexpressionsas（）.

答案:Forwhichdates,sir/madam?###Whenwouldyoulikeit?###Whenwillyouarrive?Mastercard,Visaca