商務(wù)英語口語Task 3 Check-in

Business

EnglishLOGO商務(wù)英語口語ByIvyCheck-inLOGO入住TaskThree目錄CONTENTSPart1Part2Part3Part4話題引入Lead

InProcedure入住的程序Sample樣例Review回顧

Lead

inLOGO話題引入PartOneI.Lead

In1.Howmanytypesofroomarethereinahotel?

singleroom單人間doubleroom雙人間tripleroom三人間familyroom家庭套間deluxesuite豪華套間businesssuite商務(wù)套間presidentialsuite總統(tǒng)套間I.Lead

In2.Doyouknowthefollowinghotelfacilities?diningroom

lobbyfitnesscenter

swimmingpool

conferencehall

recreationalarea

ProceduresLOGO入住的過程PartTwoII.

ProceduresStep

1.

Greet

?Goodmorning.WelcometoGrandHotel.MayIhelpyou?---Goodmorning.I’dliketocheckin.

?Goodevening,sir.CanIhelpyou?

---Yes,please.I’dlikearoomforthenight.II.

ProceduresStep

2.

Checkthereservationinformationandroomavailability?Doyouhaveareservation?

---Yes,Ihavebookedasingleroomfromtonight.?Justamoment,please.I’llcheckitforyou.?Thanksforyourwaiting.Yes.YourreservationisforadoubleroomfromMay4th-7th.Isthatright??Isthereanyroomavailable?Wedon’thaveareservation.---Yes.Whatkindofroomwouldyoulike?II.

ProcessesStep

3.

Checktheperiodofstayandroomrate?Howmanynightswouldyouliketostay??Howwouldyouliketomakepayment?---ByVisaCard,isthatok??Whatabouttherateforadeluxeroom?---It’s$55pernight.?Wouldyouliketopayfortheroomincashorwithacreditcard?II.

ProcessesStep

4.

Letthecustomershowthepassportandfillintheform?Couldyoupleaseshowmeyourpassport??Doyouneedmypassportnumber??Couldyoufillinthisform,please??WouldyoupleasecompletetheregistrationformwhileIprepareyourkeycard?II.

ProcessesStep

5.

Givetheroomkey?Noweverythingisinorder,andhere’syourkeycard.Yourroomnumberis602,onthe6thfloor.?Hereareyourkeycard,passportandcreditcard.Ourbellmanwillshowyoutoyourroom.II.

ProcessesStep

6.

Extendwishes?Ihopeyouenjoyyourstayatthehotel?Ifyouneedanything,dial0forthereceptionarea.Haveagoodstay.?Haveagoodrestandenjoyyourstaywithus.?Haveaniceevening!

SampleLOGO樣例PartThreeIII.

SampleWatch

the

following

video

and

pay

attention

to

the

languages

and

manners.Check-in教學(xué)視頻

ReviewLOGO回顧PartFourIV.

ReviewProceduresofCheck-in:Step

1.

GreetStep2.CheckthereservationinformationandroomavailabilityStep

3.

ChecktheperiodofstayandroomrateStep

4.

Letthecustom