英語閱讀(二)自考題-1

英語閱讀（二）自考題-1

（總分：100.00,做題時(shí)間：90分鐘）

一、{{B}}PART0NE{{/B}}（總題數(shù):0,分?jǐn)?shù)：0.00）

二、{{B}}I.ReadingComprehension{{/B}}（總題數(shù)：0,分?jǐn)?shù)：0.00）

三、{{B}}PassageOne{{/B}}（總題數(shù)：1,分?jǐn)?shù)：10.00）

Computersshouldbeintheschools.Theyhavethepotentialto

accomplishgreatthings.Withtherightsoftware,theycouldhelp

makesciencetangibleorteachneglectedtopicslikeartandmusic.

Theycouldhelpstudentsformaconcreteideaofsocietyby

displayingonscreenaversionofthecityinwhichtheylive一a

picturethattracksreallifemomentbymoment.

Inpractice,however,computersmakeourworsteducationalnightmares

cometrue.Whilewebemoanthedeclineofliteracy,computers

discountwordsinfavorofpicturesandpicturesinfavorofvideo.

Whilewefretaboutthedecreasingcogencyofpublicdebate,

computersdismisslinearargumentandpromotefast,shallowromps

acrosstheinformationlandscape.Whileweworryaboutbasicskills,

weallowintotheclassroomsoftwarethatwilldoastudent，s

arithmeticorcorrecthisspelling.

Takemultimedia.Theideaofmultimediaistocombinetext,soundand

picturesinasinglepackagethatyoubrowseonscreen.Youdon，t

justreadShakespeare;youwatchactorsperforming,listentosongs,

viewElizabethanbuildings.What'swrongwiththat?Byoffering

childrencandy-coatedbooks,multimediaisguaranteedtosourthemon

unsweetenedreading.Itmakestheprintedpagelookevenmoreboring

thanitusedtolook.Sure,bookswillbeavailableintheclassroom,

too一butthey，11havealltheappealofadustypianotoateenwho

hasaWalkmanhandy.

Sowhatifthelittlenippersdon，tread?Ifthey，rewatchingOlivier

instead,whatdotheylose?Thetext,thewrittenwordalongwithall

ofitsattendantpleasures.Besides,abookismoreportablethana

computer,hasahigher-resolutiondisplay,canbewrittenonanddog-

earedandiscomparativelydirtcheap.

Hypermedia,multimedia'scomradeinthestruggleforabravenew

classroom,isjustastroubling.It'sawayofpresentingdocuments

onscreenwithoutimposingalinearstart-to-finishorder.

Disembodiedparagraphsarelinkedbytheme;afterreadingoneabout

theFirstWorldWar,forexample,youmightbeabletochooseanother

aboutthetechnologyofbattleships,orthelifeofWoodrowWilson,

orhemlinesinthe20s.Thisisanothercuteideathatisgoodin

minorwaysandterribleinmajorones.Teachingchildrento

understandtheorderlyunfoldingofaplotoralogicalargumentisa

crucialpartofeducation.Authorsdon，tmerelyagglomerate

paragraphs;theyworkhardtomakethenarrativereadacertainway,

proveaparticularpoint.Toturnabookoradocumentintohypertext

istoinvitereaderstoignoreexactlywhatcounts—thestory.(分?jǐn)?shù)：

10.00)

(1).WhichofthefollowingisNOTanaccusationoftheuseofcomputersinteachingchildren

bytheauthor?

?A.Itisgettingworseandworsei11iteracy.

?B.Itdoesnothelpcultivatingstudents5abi1itytodevelop1inearargument.

?C.Itpreventsstudentsfromdevelopingtheirbasicskills.

?D.Itteachesbadarithmeticandspelling.

(分?jǐn)?shù):2.00)

A.

B.

C.

D.J

解析：［解析］根據(jù)文章第二段可知，計(jì)算機(jī)使我們最差的教育噩夢變成了現(xiàn)實(shí)。當(dāng)我們哀嘆孩子們讀寫

能力下降時(shí)，計(jì)算機(jī)貶低文字而張揚(yáng)圖像；當(dāng)我們對(duì)公開辯論中說服力下降而感到煩惱時(shí)，計(jì)算機(jī)通過信

息場景增加快速、膚淺的喧鬧場面；當(dāng)我們擔(dān)憂基本的技能時(shí)，我們可用課程軟件來教學(xué)生的算術(shù)或改正

他的拼寫錯(cuò)誤。由此可知，答案為D。

(2).Whichofthefollowingistheideaofmultimediaaccordingtothepassage?

?A.Toexcludeboringreadingtextandmakelearningprocessmoreenjoyable.

?B.Tocombinetext,soundandpicturesinonepackage.

?C.TocombineShakespeare,actors'performing,songsandtheatretogether.

?D.Toofferchildrencandy-coatedbooks.

(分?jǐn)?shù)：2.00)

A.

B.J

C.

D.

解析：［解析］根據(jù)文章第三段第二句，"Theideaofmultimediaistocombinetext,soundand

pictures”可知，多媒體的概念是把文本、聲音和圖像結(jié)合在一起并使其可以在屏幕上瀏覽。答案為B。

(3).TheauthorusesthecomparisonbetweenadustypianoandaWalkmanas.

?A.ananalogytoshowthatteenswillloseinterestinreadingoncetheyareexposed

tomultimedia

?B.anexampletoillustratetherapidadvanceintechnologyandsocialstudies

?C.areasontoexplainthecauseoftheconflictbetweentraditionalandmodernway

ofteaching

?D.anevidencetosupporthisargumentonmultimedialearningforchildren

(分?jǐn)?shù)：2.00)

A.J

B.

C.

D.

解析：［解析］根據(jù)文章第三段和第四段第一句可知，你沒有讀莎士比亞的作品，但你可以觀看演員表

演，聽歌曲，觀看伊麗莎白式的建筑群。這有什么錯(cuò)嗎？多媒體使書本變得引人注口，激發(fā)孩子們對(duì)枯燥

書本的閱讀興趣。它使得印刷成的書頁看起來比過去更加乏味。課堂上肯定要使用書籍一一就像?架滿是

灰塵的鋼琴對(duì)一個(gè)帶有隨身聽的十幾歲的孩子更有吸引力一樣。如果這些孩子不愿讀書，該怎么辦?答案

為A。

(4).Theauthordisagreeswiththeuseofmodernhypermediamainlyforthereasonthat

?A.itsnon-lineararrangementofknowledgewi11notteachchildrentounderstanda

logicalargument

?B.itdepriveschildrenofthepleasureofreadingbooks

?C.itdoesnotpresentdocumentsonscreenproperly

?D.it'sharmfultothetrainingofchiIdrenonconcentration

（分?jǐn)?shù)：2.00）

A.V

B.

C.

D.

解析：［解析］根據(jù)文章第五段第二、三、四、五句可知，大型多媒體裝置同樣也有不足之處，它把一些

無實(shí)質(zhì)的段落通過主題串在一起，沒有教給孩子們?nèi)绾卫斫馇楣?jié)的展開或邏輯爭論的順序。答案為A。

（5）.InPara.5,theauthormentions“thetechnologyofbattleships,orthelifeofWoodrow

Wilson,orhemlinesinthe20s〃toshow.

?A.thewidthofinformationyoucanfindwithhypermedia

?B.hisencyclopedicalknowledge

?C.thewidthofinfluenceofWorldWarIonsociallife

?D.thenon-lineararrangementofinformationwithhypermedia

（分?jǐn)?shù)：2.00）

A.

B.

C.

D.J

解析:［解析］根據(jù)文章第五段第四句,"Thisisanothercuteideathatisgood...”可知,多媒體

的另一個(gè)精明的辦法是把次要作為主線，而主要方面作為輔助。答案為D。

四、{{B}}PassageTwo{{/B}}（總題數(shù)：1,分?jǐn)?shù)：10.00）

Iamquiteoftenasked:HowdoyoufeelabouthavingALS(amyotrophic

lateralsclerosis)?Theanswerisnotalot.Itrytoleadasnormal

alifeaspossible,andnotthinkaboutmycondition,orregretthe

thingsitpreventsmefromdoing,whicharenotthatmany.

ItwasagreatshocktometodiscoverthatIhadmotorneuron

disease.Ihadneverbeenverywellco-coordinatedphysicallyasa

child.Iwasnotgoodatballgames,andmyhandwritingwasthe

despairofmyteachers.Maybeforthisreason,Ididn，tcaremuchfor

sportorphysicalactivities.ButthingsseemedtochangewhenIwent

toOxford,attheageof17.Itookupcoxingandrowing.Iwasnot

boatracestandard,butIgotbyatthelevelofinter-college

competition.

InmythirdyearatOxford,however,InoticedthatIseemedtobe

gettingclumsier,andIfelloveronceortwicefornoapparent

reason.ButitwasnotuntilIwasatCambridge,inthefollowing

year,thatmyfathernoticed,andtookmetothefamilydoctor.He

referredmetoaspecialist,andshortlyaftermy21stbirthday,I

wentintohospitalfortests.Iwasinfortwoweeks,duringwhichI

hadawidevarietyoftests.Theytookamusclesamplefrommyarm,

stuckelectrodesintome,andinjectedsomeradioopaquefluidinto

myspine,andwatcheditgoingupanddownwithx-rays,asthey

tiltedthebed.Afterallthat,theydidn，ttellmewhatIhad,

exceptthatitwasnotmultiplesclerosis,andthatIwasanatypical

case.Igathered,however,thattheyexpectedittocontinuetoget

worse,andthattherewasnothingtheycoulddo,exceptgiveme

vitamins.Icouldseethattheydidn，texpectthemtohavemuch

effect.Ididn，tfeellikeaskingformoredetails,becausetheywere

obviouslybad.

TherealizationthatIhadanincurabledisease,thatwaslikelyto

killmeinafewyears,wasabitofashock.Howcouldsomething

likethathappentome?WhyshouldIbecutofflikethis?However,

whileIhadbeeninhospital,IhadseenaboyIvaguelyknewdieof

leukemia,inthebedoppositeme.Ithadnotbeenaprettysight.

Clearlytherewerepeoplewhowereworseoffthanme.Atleastmy

conditiondidn，tmakemefeelsick.WheneverIfeelinclinedtobe

sorryformyselfIrememberthatboy.

Notknowingwhatwasgoingtohappentome,orhowrapidlythe

diseasewouldprogress,Iwasatalooseend.Thedoctorstoldmeto

gobacktoCambridgeandcarryonwiththeresearchIhadjust

startedingeneralrelativityandcosmology.ButIwasnotmaking

muchprogress,becauseIdidn，thavemuchmathematicalbackground.

And,anyway,ImightnotlivelongenoughtofinishmyPhD.Ifelt

somewhatofatragiccharacter.ItooktolisteningtoWagner.

Mydreamsatthattimewereratherdisturbed.Beforemyconditionhad

beendiagnosed,Ihadbeenveryboredwithlife.Therehadnotseemed

tobeanythingworthdoing.ButshortlyafterIcameoutofhospital,

IdreamtthatIwasgoingtobeexecuted.Isuddenlyrealizedthat

therewerealotofworthwhilethingsIcoulddoifIwerereprieved,

Anotherdream,thatIhadseveraltimes,wasthatIwouldsacrifice

mylifetosaveothers.Afterall,ifIweregoingtodieanyway,it

mightaswelldosomegood.ButIdidn，tdie.Infact,althoughthere

wasacloudhangingovermyfuture,Ifound,tomysurprise,thatI

wasenjoyinglifeinthepresentmorethanbefore.Ibegantomake

progresswithmyresearch,andIgotengagedtoagirlcalledJane

Wilde,whomIhadmetjustaboutthetimemyconditionwasdiagnosed.

Thatengagementchangedmylife.Itgavemesomethingtolivefor.

ButitalsomeantthatIhadtogetajobifweweretogetmarried.

IthereforeappliedforaresearchfellowshipatGonvilleandCaius

College,Cambridge.Tomygreatsurprise,Igotafellowship,andwe

gotmarriedafewmonthslater.(分?jǐn)?shù)：io.00)

(1).WhyHawkingwasnotsokeenonsportorphysicalactivitiesbeforehewentto

Oxford?_____

A.Hewastooshytoplaywithhispeers.

B.HehadALSdiseasealready.

C.Hedidn'tlikecompetitions.

D.Hewasnotgoodatballgames.

(分?jǐn)?shù):2.00)

A.

B.

C.

D.J

解析：［解析］根據(jù)文章第二段第三句，“Iwasnotgoodatballgames,”可知，我不擅長球類運(yùn)

動(dòng)。也許是這個(gè)原因，我不大喜歡運(yùn)動(dòng)和體育活動(dòng)。答案為D。

(2).WhathappenedtoHawking,shealthinhisthirdyearatOxford?

A.Gettingdizzyandfaintaloteverytimehewasinhislab.

?B.Gettingclumsier,andfallingoveronceortwicefornoapparentreason.

?C.Gettingmorepainswhilewalkingorrunningonthecampus.

?D.Gettingabsent-mindedwhenhewaswritinghisresearchpapers.

（分?jǐn)?shù)：2.00）

A.

B.J

C.

D.

解析：［解析］根據(jù)文章第三段第一句，“Inmythirdyear...”可知，我在牛津大學(xué)的第三年，我發(fā)現(xiàn)

我似乎變得越來越笨拙，我一次次由于不知名的原因跌倒。答案為B。

（3）.Afterthetests,thedoctorscoulddonothingforHawking*sdiseaseexceptgivinghim

thoughthedoctorsthemselvesdidn*texpectthemtohavemucheffect.

?A.vitamins

?B.encouragements

?C.moretests

?D.warnings

（分?jǐn)?shù):2.00）

A.V

B.

C.

D.

解析：［解析］根據(jù)文章第三段倒數(shù)第三句,"…,exceptgivemevitamins.w可知，答案為A。

（4）.TheboywhodiedofleukemiamadeHawkingrealizethat.

?A.hishealthmaybeimprovedifthedoctorstriedhardenough

?B.deathisfatalanduncontrollabletoal1humanbeings

?C.therewerepeoplewhowereevenworseoffthanhim

?D.onewilldienomatterhowstrong-mindedheis

（分?jǐn)?shù)：2.00）

A.

B.

C.V

D.

解析：［解析］根據(jù)文章第四段第四、五、六句，"However,whileIhadbeen...”可知，我在醫(yī)院

時(shí)，親眼看見過對(duì)面床上那個(gè)我不太認(rèn)識(shí)的男孩死于白血病.有些病人遠(yuǎn)比我更嚴(yán)重。答案為C。

（5）.Shortlyafterhecameoutofhospital,Hawkingsuddenlyrealizedthat.

?A.heshouldfinishhisPhDstudiesoncosmology

?B.heshouldgetmarriedandhavekidsofhisown

?C.therewerealotoffriendsheshouldvisit

?D.therewerelotsofworthwhilethingshecoulddo

（分?jǐn)?shù)：2.00）

A.

B.

C.

D.J

解析：［解析］根據(jù)文章最后一段第四、五句，"BuishortlyafterIcameoutofhospital...v可

知，在我出院后不久，我夢想過我即將被處死。突然間我意識(shí)到如果我被緩刑就有許多值得做的事情。答

案為D。

五、{{B}}PassageThree{{/B}}（總題數(shù)：1,分?jǐn)?shù)：10.00）

AmericanSportsrepresentafabricofAmericanculture.Sportsactas

aunifyingfactorbetweenpeopleofallages.Ofallthesportsthat

Americahastooffer,baseballisconsideredthepastimeofthis

country.Americansdidnotalwaysregardbaseballandothersportsin

suchabenignmanner.Rather,sportsduringtheearlycolonialtimes

wereseenaspagananddevilishthingstodo.Manyeliteandwealthy

gentrywhoembodiedtheVictorianidealsregardedanytypeofgames

orsportsasillvices.Itwasthecommonpeoplewhodirectlyrelated

sportstotheirreligion.Ondaysofreligiouscelebration,early

Americansjoinedtogethertoplaygames.Thesefolkgameswere

unstructuredandunruly;however,theunitythatthesegamesbrought,

createdaneedforprofessionalsportinggames.Folkgamesprovided

thefoundationofsports.Theycreatedasenseofcompanionshipand

unisonamongindividuals.Theseunorganizedfolkgamescreatedthe

thresholdfororganizedsportsandledtothetransformationofthe

players'rolesandtheroleoftheaudience,Amateursbecame

professionalathletes,andthegameanorganizedbusiness.Thegame

ofbaseballevolvedfromtheEnglishgameofcricketandrounders.It

wasnotuntilthetimeoftheCivilWarthatbaseballbegantobe

playedfrequently.

Howeverwiththetransformationofthenation,Societyand

technology,folkgamestoobegantoevolveintospectatorsports.

AftertheCivilWar,baseballbecameapopularsportandnolongeran

archaicfolkgame.Structureandorganizationwereintroduced

graduallyintothegameandincreasedpublicparticipation.Thesport

atfirstexcludedthepublic,butaseconomicinterestsinfiltrated

thegame,theneedforaudiencesandspectatorsarose.Theaudience

ofbaseballwasinstrumentalinthetransformationofbaseball.The

battlingleaguesandteamrivalriescreatedasectorfortheAmerican

publictoparticipateinbaseball.Theprocessofthetransformation

ofAmericanfolkgamesintospectatorgameswasduetocapitalism,

evolutionofAmericansociety,urbansettings,levelofplayer

performance,technologicaladvancesandtheadditionofstructureand

organizationtothegames;thus,transformingthesportofbaseball

intoamonopolizedandprofessionalbusiness.

OrganizedBaseballandtheCommissionhavepropagatedthemyththat

GeneralAbnerDouble-dayinventedthegameofbaseball.Thiswasan

attempttomakebaseballanAmericangame.TheCommissionwantedto

distinguishbaseballasatrulyAmericangamethatoriginatedin

Cooperstown,NewYork.

Thiswasapublicitystuntinordertocreateasenseofnationalism

aroundthegameinordertomakethefansbelievethatthiswastheir

gameanditbelongedtonoothercountry.Itwasanattemptto

popularizebaseballtothehighestdegree.Thelegendstatesthat

AbnerDoubledayatCooperstowninventedbaseballin1839.Thismyth

wasgeneratedin1907bytheCommissionofBaseballwhenAlbert

Spaldinghiredhisfriend,AbrahamMills,toformacommissionto

investigatetheoriginsofthegame.Thesemengatheredinformation

fromsomeoftheoldestplayersknowntohaveplayedthegame.

Spaldingrecognizedtheappealofpatriotismandthedynamicsofmyth

making.Historicalmythsandlegendsplayalargeroleinforming

nationalidentityandpatrioticpride.Thismythenabledbaseballto

breakalltracesandoriginsofthegamefromEngland.Thiswasin

factafarce.Scholarsandhistoriansbothdisprovethismythand

tracebasebalTsoriginstooldEnglishgamesofroundersand

criquet.In1939,Baseballcelebrateditsonehundredthbirthdayand

createdtheHallofFameatCooperstown,NewYork.Inthesameyear,

theUnitedStatesgovernmentcreatedacommemorativestamp,which

made1839theofficialbirthdayofbaseball.ThisenabledBaseball

toestablishitselfasastrangeAmericanreligioninwhichpeople

couldreturntothebirthplaceofthegametocelebrateandremember

it.Althoughthismythwaspurefalicy,theintentofthemythdid

enablebaseballtodistinguishitselfaspurelyAmericanand

contributedtothesportbecomingAmerica，sNationalPastime.(分?jǐn)?shù)：

10.00)

(1).TodaybaseballintheUnitedStatesisregardedas.

A.apastimeofthenation

B.abenignsport

?C.afolkgame

?D.apagangame

（分?jǐn)?shù)：2.00）

A.J

B.

C.

D.

解析：［解析］根據(jù)文章第一段第三句，"…,baseballisconsideredthepastimeofthis

country.w可知,答案為A。

（2）.Theobstacletotheearlydevelopmentofgamesis.

?A.thePuritanandVictorianideals

?B.thepopularityofrivalries

?C.theabsenceofstructureandorganization

?D.thecommercia1izationofthegame

（分?jǐn)?shù)：2.00）

A.V

B.

C.

D.

解析：［解析］根據(jù)文章第一段第六句，“Manyeliteandwealthy...”可知，許多代表維多利亞時(shí)代理

想的精英和富有的上層人士把任何體育運(yùn)動(dòng)都看作墮落行為。答案為Ao

（3）.Baseballhasbeentransformedfromafolkgameintoa.

?A.spectatorone

?B.urbanone

?C.rounders

?D.threshold

（分?jǐn)?shù)：2.00）

A.V

B.

C.

D.

解析：［解析］根據(jù)文章第二段第一句，“...folkgamestoobegantoevolveintospectator

sports."可知，隨著國家變革，社會(huì)發(fā)展和科技進(jìn)步，民間游戲也開始演化成了有觀眾參與的比賽。答

案為A。

（4）.ThemythcreatedbyOrganizedBaseballandtheCommissionintendedto.

?A.finditsrealorigin

?B.appealtoaudience

?C.establishalegend

?D.stimulateanationalpride

（分?jǐn)?shù)：2.00）

A.

B.

c.

D.J

解析：［解析］根據(jù)文章第三段和第四段第一句可知，棒球組織和棒球委員會(huì)為了宣傳棒球運(yùn)動(dòng)的民族意

識(shí)，讓球迷相信棒球是他們自己的運(yùn)動(dòng)而不屬于其他國家。答案為D。

（5）.ThepopularizationofbaseballinvolvedthefollowingnamesEXCEPT.

?A.AbnerDoubleday

?B.AbrahamMills

?C.AbertSpalding

?D.AbertCooper

（分?jǐn)?shù)：2.00）

A.

B.

C.

D.J

解析：［解析］根據(jù)文章第四段第三、四句，"ThelegendstatesthatAbnerDoubleday...可知，答

案為D。

六、{{B}}PassageFour{{/B}}（總題數(shù)：1,分?jǐn)?shù)：10.00）

rmtheCustomer.IhavelotsofmoneyandI'mgoingtospendit.

Takecareofmeandr11takecareofyou.I'llencouragemyfriends

tocometoseeyou.V11comebackwhenIneedmoreofwhatyousell.

Allyou'vegottodoistosatisfyme.DoyouthinkI'mdemandingtoo

much?Hey,allIwantispeopleto:

?Greetmeandmakemefeelcomfortable.

?ValuemeandletmeknowtheythinkI'mimportant.

?Askhowtheycanhelpme.

?Listentomeandunderstandmyneeds.

?HelpmegetwhatIwantorsolvemyproblem.

?InvitemebackandletmeknowI'mwelcomeanytime.

Mostofusformquickfirstimpressions.Weoftendecidewhetherwe

likepeople,wanttodobusinesswiththem,inthefirstfewseconds,

whetherinface-to-facecontactoroverthetelephone.Someoneonce

toldmepeopleform11impressionsofusinthefirstsevenseconds

ofcontact.

Notlongago,Ineedednewbusinesstelephonelinesandnumbers.I

calledandwasgreetedbyoneofthefriendliestvoicesI'dever

heard.Immediately,Ifeltcomfortable.Thepersonthankedmeandput

mecompletelyatease.Hergreetingwasmosteffective.

Yourscanbe,too.Allyouhavetodoistobeawareofthe

importanceofgreetingpeopleandthenlearnsomesimpletechniques.

Thankcustomersforcomingin,contactingyou,orseeingyou.Thisis

notwhatanewreceptionistdidthelasttimeIwentintothedental

office.Iwalkedinandstoodatthecounterforatleastaminute.

SheknewIwasthere,butshedidn，tacknowledgeme.Finallyshe

lookedup,showednoreaction一nosmile,nowarmth一andsaid,“Sign

in〃Herinattentivenessleftmefeelinglessthanthrilledabout

beingthere.

Tunetheworldoutthenin.Anothertechniqueistotunetheworld

outandcustomersin.Howoftendoyoutalktoyourselfwhenyou

shouldbefocusingonyourcustomers?It'seasytodothisanditcan

bedamagingtocustomerrelations.

“LetMeKnowI'mImportant!z/

Goodcustomerserviceisn，tjustpaintingasmileonyourfaceand

performingcertainactions.

Peoplequicklyseethroughthinlyveiledattemptsatniceness.

Think:

“You'rethecustomer一youpaymysalary!

“There'ssomethingaboutyouIlike!z，

“Youmakemyjobpossible!

Onceyouhavethesevalues,youwillseeyourjobdifferently.Most

peoplewhoworkwithpeopledon'treallyknowwhatbusinessthey5re

in.Mostthinkthey，reinbusinesstodeliverproductsorservices.

Theydon，tknowthey，reinbusinesstogivebenefitstopeople.

Manyinretailing,telemarketing,medicaloffices,orotherplaces

wherepeoplespendmoney,don，tknowhowtoidentifytherealneeds

customershave.Howdoyougoaboutidentifyingpeople，sneeds?

First,understandpeople，sneedsaren，tfortheproductorservice,

butforwhatthatwilldoforthem.Customersdon，tbuycarstohave

avehicletodrive.TheydoitsotheycankeepupwiththeJoneses,

getgoodgasmileage,orsavemoney.

Amostimportantpartofyourcontactwithcustomerswillbetofind

outwhattheirneedsare一thepayofftheywantfromwhatyousell.

Ask〃HowmayIhelpyou?”andclichessuchas"MayIhelpyou?”

aren'tascomplete.Onecallsforaquickturn-offresponse;the

othercallsforanexplanation.Findoutwhytheycameinor

contactedyou.Whenyouknowwhy,youcanbetterunderstandtheir

individualneeds.Askopen-endedquestions.Thesecallexplanations

becausetheycontainthewordswho,what,where,why,whenandhow.

Notonlywillthesequestionshelpyouunderstandaperson，sneeds,

you，11alsostrengthenrapportbyshowingconcernandlistening.（分

數(shù)：10.00）

（1）.AmanincustomerserviceshouIdfirst.

?A.askwhatacustomerwantstobuy

?B.listentoacustomerandunderstandwhatheneeds

?C.greetacustomer

?D.paintasmileonhisface

（分?jǐn)?shù)：2.00）

A.

B.

C.J

D.

解析：［解析］根據(jù)文章第一段我要求人們的第一條,wGreetmeandmakemefeelcomfortable.w可

知，答案為C。

⑵.“Howoftendoyoutalktoyourselfwhenyoushouldbefocusingonyoucustomers?”The

underlinedphrasemeans.

?A.awareof

?B.onguardagainst

?C.drawingyourattentionto

?D.talkingto

（分?jǐn)?shù)：2.00）

A.

B.

C.V

D.

解析：［解析］根據(jù)文章第六段可知，另一個(gè)技巧就是拋開世界上的一切，去聆聽顧客的聲音。當(dāng)你的注

意力應(yīng)集中在顧客身上時(shí)，你是否常常心不在焉。由此可知，focuson的意思是將（注意力等）集中于（某

事物），答案為C。

⑶."It'seasytodothisanditcanbedamagingtocustomerrelations.*“Todolhis〃refers

to.

?A.totunetheworldoutandcustomersin

?B.totalktoyourselfwhenyoushouldbefocusingonyourcustomers

?C.tofocusonyourcustomers

?D.toletthecustomersknowthattheyareimportant

（分?jǐn)?shù)：2.00）

A.

B.J

C.

D.

解析：［解析］根據(jù)第2題的解析可知，當(dāng)你的注意力應(yīng)集中在顧客身上時(shí)，你是否常常心不在焉。人們

很容易這么做，而這會(huì)損害與顧客的關(guān)系。由此可知，答案為B。

（4）.Ifyouwanttounderstandtheindividualneedsofyourcustomers,youshould.

?A.ask"MayIhelpyou?”

?B.findoutwhytheycameinandcontactedyou

?C.givethemwarmgreetings

?D.givethemthemostpleasantsmiles

（分?jǐn)?shù):2.00）

A.

B.J

C.

D.

解析：［解析］根據(jù)文章最后?段第一句，"Amostimportantpartofyourcontact...w和第四句,

“Findoutwhytheycameinorcontactedyou.n可知，你與顧客接觸的一個(gè)極重要方面就是要搞清

楚他們的需要是什么……，搞清楚他們光臨或聯(lián)系的原因。答案為B。

（5）.Open-endedquestionsaretheoneswhichneed.

?A.illustrations

?B.ful1attention

?C.aquickresponse

?D.explanation

（分?jǐn)?shù):2.00）

A.

B.

C.

D.V

解析：［解析］根據(jù)文章最后一段最后三句，"Askopen-endedquestions...v可知，可問些不受限制的

問題，因?yàn)檫@些問題里含有誰、什么、哪里、為什么、什么時(shí)候和如何這些詞，這就需要解釋才行。答案

為Do

七、{{B}}PassageFive{{/B}}（總題數(shù)：1,分?jǐn)?shù)：10.00）

Aboutthreehundredyearsago,therewereapproximatelyhalfa

billionpeopleintheworld.Inthetwocenturiesthatfollowedthe

populationdoubled,and,by1850,thereweremorethanabillion

peopleintheworld.Ittookonly75yearsforthefiguretodouble

oncemore,sothatnowthepopulationfigurestandsatapproximately

sixandonehalfbillion.Eachdaythepopulationoftheworld

increasesbyabout150,000.

Informercenturiesthepopulationgrewslowly.Famines,wars,and

epidemics,suchastheplagueandcholera,killedmanypeople.Today,

althoughthebirthratehasnotchangedsignificantly,thedeathrate

hasbeenloweredconsiderablybyvariouskindsofprogress.

Machineryhasmadeitpossibletoproducemoreandmorefoodinvast

areas,suchastheplainsofAmericaandRussia.Cropshaveincreased

almosteverywhereandpeoplearegrowingmoreandmorefood.New

formsoffoodpreservationhavealsobeendevelopedsothatfoodneed

notbeeatenassoonasithasgrown.Meat,fish,fruitand

vegetablescanbedried,tinnedorfrozen,thenstoredforlateruse.

Improvementincommunicationsandtransportationhasmadeitpossible

tosendmorefoodfromtheplacewhereitisproducedtootherplaces

whereitisneeded.Thishashelpedreducedthenumberoffamines.

Generallyspeaking,peopleliveinconditionsofgreatersecurity.

Practicessuchastheslavetrade,whichcausedmanyuselessdeaths,

havebeenstopped.

Progressinmedicineandhygienehasmadeitpossibleforpeopleto

livelonger.PeopleinEuropeandNorthAmericalive,ontheaverage,

twiceaslongastheydidahundredyearsago.Inothercountries,

too,peoplegenerallylivemuchlongerthantheyoncedid.Babies,

especially,haveafarbetterchanceofgrowingupbecauseof

increasedprotectionagainstinfantdisease.However,allcountries

donotbenefittothesamedegreefromthisprograminmedicineand

hygiene.

InEuropeandNorthAmerica,thegrowingpopulationhashadthe

advantageofgreaterquantitiesofnaturalresourcesandfood.

However,insomeplaces,suchasthemonsoon