Unit3BusinessTravel市公開課一等獎省賽課微課金獎?wù)n件

Unit3

BusinessTravel1/59【LearningObjectives】Afterfinishingthisunit,studentsshouldknowsomeusefulexpressionsusedinabusinesstravel.knowtheappropriatebehaviorsduringabusinesstravel.knowhowtowriteameetingagenda.

2/59Warm-up

Workingroups.Beforemakingabusinesstravel,whatpreparationsshouldbemade?Discussingroupsandticktheitemsyouthinknecessary.()1.Reserveahotelinadvance.()2.Bookatravelticket.()3.Carryimportantdocuments.()4.Carryyourpassport.()5.Prepareyourluggage,e.g.make-up,toothpaste,brush,bathingsuit.√√√√√3/59()6.Carryyourdriver’slicense,IDcard.()7.Buytravelinsuranceincaseofsomedisasters.()8.Takeenoughcashoryourcreditcard.()9.Putyournameandtelephonenumberonyourluggage.()10.Confirmyourflighttimebeforeleavingincaseitdelays.√√√√√4/59Listening&Speaking

Task1:Listento5dialoguesandcompleteeachdialoguewiththemissinginformation,thenpracticethedialogueswithyourpartner.

NewWordsandExpressionsbookv.預(yù)訂 terrificadj.極好；極妙economyclass經(jīng)濟艙 reservationn.預(yù)訂plaincoffee純咖啡 strawberryn.草莓currantbun葡萄干小圓面包vanillan.香草checkout退房結(jié)賬 cometo總數(shù)為；共計cashn.現(xiàn)金 creditcard信用卡5/59Dialogue1A:Goodmorning.WelcometotheFriendshipHotel.CanIhelpyou?B:Goodmorning.Iwanttobook_______________________fornextSaturdayandSunday,please.A:OK.Howaboutasingleroomwithabathandtelevision,＄75pernight?B:____________.A:What’syourname,sir?B:David,DavidBrown.asingleroomwithabath

That’sterrific

6/59Dialogue2A:Hello,AirChinaFlightReservations.WhatcanIdoforyou?B:Hello.MayIhaveaticketto____________forMay13,please?A:Waitforaminute.Letmecheckit.

Allright.Howdoyouwanttofly,________________

_________?B:Iprefereconomyclass.A:OK.Yourname,please?B:AnnaBaker.firstclass

Washington

economyclassor7/59Dialogue3A:Goodafternoon.MynameisCatharineBaker.I

_________________atyourhotelthedaybeforeyesterday.B:CatharineBaker.Oh,yes.You’reinRoom901,onthe9thfloor.Hereistheroomcard.Ifyouneedanyhelp,pleasecall778-236.A:OK.Thankyousomuch.B:_______________.You’rewelcome

madeareservation

8/59Dialogue4A:CustomerService.CanIhelpyou?B:ThisisMs.WhitefromRoom102calling.I’dlikea___________andacoffeewithmilk.A:OK.Anythingelse,Ms.White?B:________________________,

twocurrantbunsand

anItalianvanillaicecream.Twostrawberrysandwiches

plaincoffee

9/59Dialogue5A:Goodmorning.I’mMr.Smith.I’dliketocheckouttoday.CanIhavemybill,please?B:OK.________________.Howwouldyouliketomakethepayment?Cashorcreditcard?A:Creditcard,please.B:Allright._______________.Pleasesignhere

Itcomesto＄630

10/59Task2:ListentothedialogueanddecideifthefollowingstatementsareTrue(T)orFalse(F).NewWordsandExpressionstextilen.紡織品；織物lookforwardto期望；期待bumpyadj.顛簸landv.著陸；登陸overcomev.戰(zhàn)勝；克服 jetlag時差反應(yīng)considerateadj.考慮周到11/59()

1.Mr.CooperandFangHuimetattheairport.()2.ItwasthefirsttimeforMr.CoopertovisitChina.()3.Mr.Cooperhadaverygoodflight.()4.FangHuiwasthesecretaryofShanghaiTextileImport&ExportCorporation.()5.Mr.Cooperneededagoodresttoovercomethejetlag.()6.Mr.CooperandFangHuiwouldgotothehoteltoattendaveryimportantmeeting.

TTFFFTF12/59SituationalDialogue

Mr.SmithisonabusinesstripinChina.Afterseveraldays’hardwork,he’dliketogosightseeingforrelaxation.TheGreatWallishisfirstchoice.LiMeiishistouristguide.NowmakeadialoguebetweenMr.SmithandLiMei.Thefollowingsentencestructuresareforyourreference.Afteryoufinishthedialogue,practiceitwithyourpartner.13/59WelcometoChina.I’dliketoshowyouaround…WouldyoupleasetellmesomethingaboutthehistoryoftheGreatWall?TheconstructionofthewallstartedintheZhouDynastyinthe7thcenturyBCandcontinueduntiltheMingDynastyinthe15thcentury.Howlongdidittaketocompletethewall?Ittookaltogether2,000years.TheexistingwallwasconstructedintheMingDynasty.Itlookslikeagiantserpentwindingitswayoverthemountains.14/59Howlongisthewall?Itslengthisabout6,000kilometers.That’swhyweChinesepeoplecallit“TenThousandLiLongWall”.Whatamarveloussight!TheGreatWallisoneoftheeightgreatwondersoftheworld.TheGreatWallisindeedthecrystallizationoftheindustryandwisdomoftheChinesepeopleandalsoasymbolofancientChineseculture.Thanksforyourintroduction.You’rewelcome.Havefun!

15/59PassageListentothepassage,andthenfillintheblankswiththemissingwords.NewWordsandExpressionshecticadj.忙亂；忙碌 businesssuit西裝essentialn.必需品 handout分發(fā)；分配bookletn.小冊子 underwearn.內(nèi)衣物hygienen.衛(wèi)生 comeinhandy遲早有用fumblev.笨手笨腳地探索或處理documentn.文件；文件waterproofadj.防水 foldern.文件夾16/59

Travelingabroadforbusiness_________________andonlyforashortperiodoftimecanbehectic.However,ifyoucanfollowmyhelpfultipsforoverseasbusinesstravel,youwould_______________________________.First,bringwithyouenoughclothes.Itisbettertochecktheweatherinadvanceand______________________.Youmayalsowanttoconsidertotakeoneortwobusinesssuitsandshoeswithyousinceyouareonabusinesstrip.Second,________________________andotherbusinessessentials.Sinceyouaregoingtomeetalotofpeopleonyourtrip,youneedtohandoutyourcardsandmaybe___________________yourcompanyandbusiness.evenabookletabout

onatightschedule

notbefeelingsotiredandnervous

wearappropriateclothes

getenoughbusinesscards

17/59Third,alwayshaveasuit,underwear,andyourpersonalhygieneproductswithyou.Don’tcheckthesethingswithyourluggageonanairplane.Ifyouloseyourluggage,youdon’t__________________buyingalotofthingsthatmaynotevenfit,andthesethingswould_____________.Fourth,getallyourtraveldocumentsandIDcardtogether;puttheminawaterproofdocumentfolder.comeinhandy

havetofumbleover

18/59

LanguageFocus

Bookingairlinetickets1.WhenisthenextflighttoLosAngeles?2.Arethereseatsavailableonthenextflight?3.I’dliketobookaflighttoWashingtonfortheninthofJune,please.4.I’dlikeafirstclasstickettoBostonforthisSunday.5.I’dliketotravelfirstclass,please.6.I’dlikeamorningflight.7.I’dliketomakeareservationtoNewYorkforJuly5.8.I’dliketoreconfirmmyplanereservation.9.Iwantafirstclassopenreturn,please.19/59Makingareservation

1.I’dliketobookadoubleroomforTuesdaynextweek.2.I’dliketobookasingleroomwithbathfromtheafternoonofOctober4tothemorningofOctober10.3.I’dlikeaquietroomawayfromthestreetifthereispossible.4.Iwouldliketomakeareservationforaconferenceroomfrom12thto14thOctober.5.Whatistherate,please?6.Thedailyrateforthisroomis＄50.20/597.Whatservicescomewiththat?8.Couldyouprovidecoffeeandbuffetlunchatnoon?9.Doyouprovidelaundryservice?10.Arethereanyspecialdiscountsforadoubleroom?11.Sorry,weareallbookedup.12.Howlongwillyoustay?21/59Checkingin

1.I’dliketocheckin,please.2.ImadeareservationyesterdayinthenameofJohnSmith.3.Waitamoment.Letmecheckit.4.CouldyoushowmeyourpassportandIDcard,please?5.Pleasefillintheregistrationcard,please.6.Hereisyourroomcardandabookletforourroomservice.7.CanIhelpyouwithyourluggage?8.Theporterwilltakeyourbaguptotheroom.22/59Checkingout1.I’dliketopaymybillnow.2.We’releavingtoday.I’dliketopaythebill.3.HowaboutthechargeforthedaysIsharedtheroomwithmyfriend?4.Haveyouusedanyhotelservicesthismorningorhadbreakfastatthehoteldiningroom,Mr.Green?5.Yournameandroomnumber,please?6.Howdoyoulikethepayment?7.CanIpaybycreditcard?8.Thetotalfortheeightdaysisfivehundredsixtyyuanandeightyfen.23/59EasyTime

Enjoythefollowingsong.

WhenYouSayNothingAtAll——By

AlisonKrauss

24/59Reading

Lead-in

Workinpairs.Beforeyoureadthetext,choosethebestanswertothequestionbelowaccordingtoyourexperienceorcommonsense.Thenyoucanexchangeyouranswerwithyourpartnerandtellyourreasonsforthechoice(s)youmade.25/59Whichofthefollowingbehaviorisconsideredappropriateduringabusinesstravel?Tickthebestanswer.()1.Dresscasually.

()

2.Dressformallyandkeepclean.

()

3.Shineyourshoesbeforegoingout.

()

4.Takealotofcashwithyouincaseoffinancialcrisis.

()

5.Learnsomeknowledgeofbusinessetiquette.√√√26/59()6.Takethefoodyoulikeincaseyouarenotaccustomedtothelocalfood.

()

7.Whentakingdinners,youshouldbehavewithgrace.

()

8.Youshouldkeeppoliteandwearabigsmileallthetimes.

√27/59ReadingHowtoBehaveAppropriatelyonaBusinessTrip28/59NewWordsandExpressionsthousandth/?θauznθ/det.

第一千；千分之一consciousof知道；覺察proper/?pr?p?/adj.恰當(dāng)；適當(dāng)representative/?repr??zent?t?v/n.代表carry-on/?k?r??n/adj.隨身攜帶airline/?e?la?n/n.航空企業(yè)showup

露面；露出tradeshow貿(mào)易展覽；展會positive/?p?z?t?v/adj.主動；必定professionally/pr??fe??n?l?/adv.職業(yè)地；專業(yè)地attire/??ta??/n.衣服；服裝29/59golfcourse高爾夫球場punctual/?p??kt?u?l/adj.按時；守時casual/?k??u?l/adj.非正式；隨便keepinmind記?。磺杏況epresent/?repr??zent/v.代表；象征sink/s??k/v.下沉；淹沒brushupon重溫；重新練習(xí)（已荒疏技巧）tablemanners餐桌禮儀embarrassing/?m?b?r?s??/adj.令人尷尬；令人窘困gaffe/g?f/n.失禮；失態(tài)；失言grace/gre?s/n.優(yōu)美decorum/d??k??r?m/n.端莊得體

30/59atalltimes隨時；永遠(yuǎn)fauxpas/?f?u?pɑ?/n.失態(tài)；失言；失禮companion/k?m?p?n??n/n.同伴；搭檔reimburse/?ri??m?b??s/v.賠償；償還charge/t?ɑ?d?/n.費用tricky/?tr?k?/adj.需要技巧或智謀guidebook/?ga?dbuk/n.旅行指南；手冊destination/?dest??ne??n/n.

目標(biāo)地

31/59Notes

Asarepresentativeofyourcompany,youneedtoknowhowtobehaveappropriatelyonabusinesstrip.作為企業(yè)代表，你需要清楚怎樣行為是適合商務(wù)旅行行為。32/592.Showingupforatradeshoworameetingwithaclientdressedinyesterday’sclotheswillnotmakeapositiveimpression.出席貿(mào)易展銷會或與客戶見面，身著昨日穿過衣服會給人留下不好印象。

makeapositiveimpression意思是“留下好印象”。33/593.Youmaynormallyarriveattheofficeat8:10everymorningandnotspeakuntilafteryourfirstcupofcoffee,butclientswillnottakekindlytoyourdecisiontobe10minuteslateforanimportantmeetingandstillneedingtogooveryournotes.通常你可能天天八點十分才到辦公室，而且直到喝完第一杯咖啡才會開口說話。不過，你客戶不會善待你在一次主要會議上遲到十分鐘，還要從頭至尾陳說自己會議關(guān)鍵點行為。

taketosth/doingsth意思是“產(chǎn)生好感；逐步習(xí)慣于”。Example:Hetooktogardeninginhisretirement.他退休后就喜歡上了園藝。

34/594.Eventhoughsomebusinesstripsmayincludemorecasualsituations,suchaslunch,dinnerorevengolf,keepinmindthatyouarestillrepresentingyourcompany,andliketheoldsayinggoes,“Looselipssinkships.”即使一些商務(wù)旅行包含比較隨意場所，比如午餐、晚宴或打高爾夫球，你也要記住你代表是企業(yè)形象，正如一句俗語說得“口風(fēng)不緊船艦沉?！?/p>

“Looselipssinkships.”是一句俗語，意思是“口風(fēng)不緊船艦沉?！逼浜x是：輕率言談將會使敵人得到有用信息。

35/595.Ifyouareuncertainabouttheseterms,considerbuyingabookonbusinessetiquetteforsomelightreadingwhileontheplane.假如你不知道該怎樣做，就要考慮買一本關(guān)于商務(wù)禮儀書，乘飛機時可作為消遣讀物。beuncertainaboutsth意思是“對某事不確定，沒把握”。lightreading意思是“消遣讀物”。Example:Itooksomelightreadingforthetrainjourney.我?guī)Я艘恍┹p松讀物乘火車時消遣。

36/59ExercisesI.ReadthetextanddecidewhetherthefollowingstatementsareTrue(T)orFalse(F).()1.Beforeyougoforabusinesstravel,you’dbetterknowhowtobehaveyourself.()

2.Youressentialitemsshouldbepackedtogetherwithyouluggage.()

3.You’dbetterdressyourselfformallywhenyoumeetwithanimportantclient.()

4.Itisessentialtobepunctualtoattendanimportantmeeting.TTTF37/59()5.Youcantalkcasuallywithyouclientsandsayanythingyouhaveincommon.()

6.Knowingnothingaboutbusinessetiquettemaycauseanembarrassinggaffe.()

7.Conductyourselfwithgracewhenattendingameeting,whiletakinglunch,youcanbehavecasually.FTF38/59()

8.Neversmokeinfrontofyourclients.()

9.Travelinginaforeigncountrycanbeverytricky,somakesureyouknowaboutthecultureandcustomsofthecountryyouaregoingtovisitbeforesettingoff.()

10.Aguidebookisnecessarywhenyoutravelinaforeigncountry.TFT39/59II.WritethefollowingwordsinColumnAaccordingtotheirexplanationinColumnB.

ColumnA

ColumnB1.___________2.___________3.___________4.____________5.___________6.___________7.___________8.___________notformalstandfororbeasymbolgodownunderthesurfacemakingonefeelawkwardorashamedamistakemadeinasocialsituationapersonthatspendsalotoftimewithyoumoneyaskedforgoodsorservices

placetowhichsbisgoing

casualrepresent

sinkembarrassing

gaffe

companion

charge

destination

40/59III.Fillintheblankswiththewordsorphrasesgivenbelow.Changetheformsifnecessary.consciousof brushuponreimbursepositiverepresentativegaffe tricky keepinmindThefirmhastwo_______________ineveryEuropeancity.2.Hisfamilyeducationhasbeenavery________influenceonhim.3.Ithinkshe’svery____________beingtheonlypersonintheofficewhodidn’thaveauniversityeducation.

conscious

of

representatives

positive

41/594.Youwillbe___________foranylossordamagecausedbyourcompany.5.Hedidn’trealizewhata_____he’dmade.6.Wehavenovacanciesnow,butwe’llcertainly____________yourapplication.7.You’dbetter___________yourFrenchbeforegoingtoParis.8.Fromtimetotimewehavetodorather______jobsandfeelthatoneofourfingersisgetintheway.tricky

reimbursed

gaffe

Keepinmindbrushupon42/59IV.TranslatethefollowingsentencesintoEnglish.

1.我下星期一將前往倫敦參加交易會。聽說貴賓館全部房間上周就都訂滿了，但不知現(xiàn)在是否有取消房間。假如有話，我想定一間單人間。

I’mgoingtoLondontoattendatradefairnextMonday.Iwastoldthatalltheroomsinyourhotelhadbeenbookeduplastweek.Iwonderwhetheranyreservationshavebeencancellednow.Ifavailable,I’dliketobookasingleroom.

43/592.我要預(yù)訂一個能夠容納八九十人會議室，要有聲音設(shè)備、電視機和錄像機。

I’dliketoreserveaconferenceroomthatcanaccommodate80to90people,withsoundequipment,atelevisionsetandavideorecorder.3.我想預(yù)訂一張9月5日從北京飛往東京單程商務(wù)艙機票。

I’dliketobookasinglebusinessclassticketfromBeijingtoTokyoforSeptember5.44/594.航空企業(yè)多收了我錢，他們以后退還給我了。于是，我就撤消了對他們投訴。(reimburse)

Theairlinereimbursedmefortheamounttheyhadoverchargedme.SoIwithdrewthecomplainttothem.

5.我們將在兩天之內(nèi)無償為您郵寄你預(yù)定機票。(charge)

Wewilldelivertheairticketyoubookedintwodaysfreeofcharge.45/59WritingAgendaAnagendaisalistofmeetingactivitiesintheorderinwhichtheyaretobetakenup,bybeginningwiththecalltoorderandendingwithadjournment.Itusuallyincludesoneormorespecificitemsofbusinesstobediscussed.Itmay,butisnotrequiredto,includespecifictimesforoneormoreactivities.46/59FormofagendaTheagendaisusuallyheadedwiththedate,timeandlocationofthemeeting,followedbyaseriesofpointsoutliningtheorderofthemeeting.

47/59Pointsonatypicalagendamayinclude:Welcome/IntroductionsApologiesforabsenceApproveminutesofthepreviousmeetingMattersarisingfromthepreviousmeetingAlistofspecificpointstobediscussed—thissectioniswherethebulkofthediscussionaswellasdecisionsinthemeetingusuallytakesplaceAnyotherbusiness(AOB)—allowingaparticipanttoraiseanotherpointfordiscussion.Arrange/announcedetailsofnextmeetingClosemeeting48/59Tips&Warnings

Makesurestaffmembershavetheagenda24to48hourspriortothemeetingsothattheycanreviewwhatistobediscussedandproperlyprepareforthemeeting.Havestaffmemberskeepnotesonagendaandkeeptheminanotebookorfileforeasyreference.

49/59Sample1

WorldTradeCompanyMarketingDepartmentmeeting,tobeheldonWednesday,20thMay,at3:30p.m.intheconferenceroom.AgendaApologiesforabsenceMinutesofthemeetingheldon6thMay,(copiescirculated)Mattersarisingfromtheminutes:Minute6shouldbeamendedasfollows:for“＄30,000”read“＄3,000”Minute8—Mr.Smith’sreportontheprogressofrestructuringthesalesteamWinterpromotionprogramToreviewlastmonth’ssalesrecordDateofnextmeetingAnyotherbusiness50/59Sample2

StaffMeetingTuesday,January15,10:30a.m.until12:00noonConferenceRoomObjective:WeeklyUpdateReviewandApproveMeetingMinutesfromJanuary8GeneralManager:OpeningRemarksOperationsManager:OperationsUpdateMarketingManager:MarketingUpdateAccountingManager:P&LandCollectionsUpdateTechnologyConsultant:ITUpgradeStatusReportSalesManager:ClientUpdateandScheduleHumanResourcesManager:EmployeeUpdateGeneralManager:WrapupAdjournment51/59Sample3

EvergreenIndustriesSafetycommitteeMeetingAgendaMeetingdateMeetingtobeheldon19May,MeetingvenueMeetingtobeheldinthesmallroomMeetingtimeMeetingtostartat10:00a.m.AttendanceApologiesSBurke,PTownsend52/59AcceptanceofpreviousminutesTheminutesofthesafetycommitteeheldon10May,wereacceptedastrue.Businessarisingfromthepreviousminutes1.Firstaidkitfo