酒店英語(yǔ)會(huì)話（第六版）教案 unit 3 Concierge Service

《酒店英語(yǔ)會(huì)話》教案Unit3ConciergeService【教師姓名】： 課題項(xiàng)目一行李服務(wù)課時(shí)2課型新授教學(xué)目標(biāo)知識(shí)目標(biāo)1.掌握問候和迎接客人的常用語(yǔ)；2.掌握幫客人提供行李服務(wù)的常用語(yǔ)；能力目標(biāo)能夠?yàn)榭腿颂峁┲艿降男欣罘?wù)德育目標(biāo)培養(yǎng)學(xué)生的愛崗敬業(yè)和責(zé)任意識(shí)重點(diǎn)掌握為客人提供行李服務(wù)所需的常用語(yǔ)難點(diǎn)運(yùn)用正確的語(yǔ)言提供周到的行李服務(wù)教法情景教學(xué)法、項(xiàng)目教學(xué)法學(xué)法合作學(xué)習(xí)法板書設(shè)計(jì)Unit3ConciergeService項(xiàng)目一行李服務(wù)教學(xué)內(nèi)容及設(shè)計(jì)情景教學(xué)、導(dǎo)入新課Mr.Green到酒店入住。相關(guān)信息如下：客人姓名：Mr.Green行李數(shù)量：3行李特點(diǎn)：普通行李，無(wú)貴重或易碎品。一、詞匯積累1.suitcase行李例句：Couldyoutakethesetwosuitcases,please?思政元素融入：引導(dǎo)學(xué)生在工作中養(yǎng)成愛崗敬業(yè)的品質(zhì)。2.handbag手提包例句：I’lltakethehandbagwithme.3.valuable有價(jià)值的，貴重的例句：Isthereanythingvaluableorfragileinthesuitcases?4.pack包裝，包裝貨物；壓緊，擠例句：Areyourbagsallpacked?二、句型積累1.Howtogreetandwelcomeguests如何問候并迎接客人（1）Goodafternoon,sir.WelcometoFriendHotel.（2）ThisistheBellCaptain’sDesk.MayIhelpyou?2.HowtoServingtheguestswithluggage行李服務(wù)（1）Doyouhaveanyluggage?（2）Howmanypiecesofluggagedoyouhaveinall?（3）Letmehelpyouwithyourluggage.（4）Doyouneedmetogetaluggagecartforyou?（5）MayIseeyourluggagetag?三、情景練習(xí)1.根據(jù)項(xiàng)目描述和要求，學(xué)生小組合作，依據(jù)情景和所給句型，自編對(duì)話。2.教師點(diǎn)評(píng)學(xué)生對(duì)話。3.師生進(jìn)行對(duì)話A的學(xué)習(xí)。4.通過學(xué)習(xí)，總結(jié)行李服務(wù)的流程。（1）問候（2）詢問客人行李相關(guān)信息（3）送客人入住或離店（1）問候Goodafternoon,sir.WelcometoFriendHotel.（2）詢問客人行李相關(guān)信息Howmanypiecesofluggagedoyouhaveinall?Isthereanythingvaluableorfragileinthem?Areyourbagsallpacked?（3）送客人入住或離店I’llshowyoutoyourroomassoonasyou’vefinishedcheckingin.We’llkeepyourbagsattheBellCaptain’sDesk.Youcanpickthemupthere.四、強(qiáng)化學(xué)習(xí)1.學(xué)生根據(jù)客人的入住流程，提煉對(duì)話B中的相關(guān)句型。（1）問候ThisistheBellCaptain’sDesk.MayIhelpyou?（2）詢問客人行李相關(guān)信息MayIhaveyournameandroomnumber,please?Areyourbagsallpacked?I’llsendabellhoptoyourroomatonce.Pleasewaitforawhile.Sojustthesetwosuitcases?Isthereanythingvaluableorfragileinthesuitcases?（3）送客人入住或離店We’llkeepyourbagsattheBellCaptain’sDesk.Youcanpickthemupthere.思政元素融入：在工作任務(wù)中培養(yǎng)學(xué)生的職業(yè)責(zé)任感。教學(xué)內(nèi)容及設(shè)計(jì)2.教師引導(dǎo)學(xué)生進(jìn)行合作學(xué)習(xí)，完成對(duì)話B的讀記。3.總結(jié)對(duì)話A和對(duì)話B中的單詞和句型。單詞：suitcase；handbag；valuable；fragile；packbellcaptain；claimtag；depositreceipt；packthebags；luggagecar五、實(shí)訓(xùn)對(duì)話1.總結(jié)對(duì)話A和對(duì)話B中的常用單詞和句型。2.以對(duì)話A和B為基礎(chǔ)，進(jìn)行實(shí)訓(xùn)對(duì)話。學(xué)生根據(jù)實(shí)訓(xùn)情景，充分使用所學(xué)句型和單詞進(jìn)行模擬對(duì)話。實(shí)訓(xùn)對(duì)話1:(1)AttheLobbyGuest:Youarriveatthehotelandwaittocheckin.Youhavesomepiecesofluggageinthetruck.Bellhop:Youhelptheguestwithhisluggageandwaitforhischeckingin.實(shí)訓(xùn)對(duì)話2：(2)IntheGuestRoomGuest:Youwillcheckoutinanhourandyouwanttostoreyourluggageatthefrontdesk.Bellhop:Youhelptheguestwithhis/herluggageandanswerthequestionsaboutluggagestoragespace.六、練習(xí)作業(yè)根據(jù)所學(xué)內(nèi)容，補(bǔ)充單元中練習(xí)部分的句子對(duì)話。思政元素融入：通過角色扮演，培養(yǎng)學(xué)生的團(tuán)隊(duì)合作意識(shí)，增強(qiáng)學(xué)生職業(yè)責(zé)任心和愛崗敬業(yè)的意識(shí)。課后反思課題項(xiàng)目二送客服務(wù)課時(shí)2課型新授教學(xué)目標(biāo)知識(shí)目標(biāo)1.掌握引導(dǎo)客人入住的常用語(yǔ)；2.掌握介紹房間基本服務(wù)的常用語(yǔ)；能力目標(biāo)能夠?yàn)榭腿颂峁┲艿降乃涂头?wù)德育目標(biāo)培養(yǎng)學(xué)生具備細(xì)心、周到的服務(wù)意識(shí)和能力重點(diǎn)掌握為客人提供送客服務(wù)所需的常用語(yǔ)難點(diǎn)運(yùn)用正確的語(yǔ)言介紹客房相關(guān)配套服務(wù)教法情景教學(xué)法、項(xiàng)目教學(xué)法學(xué)法合作學(xué)習(xí)法板書設(shè)計(jì)Unit3ConciergeService項(xiàng)目二送客服務(wù)教學(xué)內(nèi)容及設(shè)計(jì)情景教學(xué)、導(dǎo)入新課。相關(guān)要求如下：餐廳：中餐SunshineHallandGardenHall西餐LobbyHall其他配套：beautysalon,abarbershop,agym,gameroomsandasnookerroom.付費(fèi)方式：出示房卡。一、詞匯積累1.gym健身房，體育館例句：Thegymisfreeofchargetoyou.2.available有效的，可得的，可利用的，空閑的例句：Alsoavailableareabeautysalon,abarbershop,agym,gameroomsandasnookerroom.3.insert插入，嵌入例句：Pleaseinsertyourkeyheretoturnonthepowerswitch.思政元素融入：引導(dǎo)學(xué)生在工作中養(yǎng)成細(xì)心、熱心的工作品質(zhì)。4.command命令，指揮；俯臨，俯瞰例句：YourroomfacessouthandcommandsagoodviewoftheYongRiver.5.cozy暖和舒服的；（感覺）舒適的例句：It’sverycozy.Ilikeitverymuch．二、句型積累1.Escortingthegueststotherooms送客進(jìn)房（1）Yourroomisonthe17thfloor.Thiswaytothelift,please.（2）Pleasetakethisliftdirectingtoyourroom.（3）Thisway,please,sir.（4）Afteryou,sir.（5）Mindyourhead,please.（6）Watchyourstep,please.（7）Pleasemindyourstep,sir.請(qǐng)小心臺(tái)階，先生。2.Introducingfacilitiesintheroom介紹房間配套設(shè)施（1）Letmeintroduceourhotelfacilitiestoyou.（2）Pleaseinsertyourkeyheretoturnonthepowerswitch.（3）IfyouwanttohaveChinesefood,youcangotoSunshineHallandGardenHall.三、情景練習(xí)1.根據(jù)項(xiàng)目描述和要求，學(xué)生小組合作，依據(jù)情景和所給句型，自編對(duì)話。2.教師點(diǎn)評(píng)學(xué)生對(duì)話。3.師生進(jìn)行對(duì)話A的學(xué)習(xí)。4.通過學(xué)習(xí)，總結(jié)送客服務(wù)的流程。（1）問候（2）引導(dǎo)客人進(jìn)入房間（3）放置行李、介紹房間設(shè)施（1）問候MayIhaveyourkey,please?Letmeopenthedoorforyou.（2）引導(dǎo)客人進(jìn)入房間Thisway,please,Mr.Brown.Iwillshowyoutheway.（3）放置行李、介紹房間設(shè)施Letmeintroduceourhotelfacilitiestoyou.Ifyouwanttohavewesternfood,pleasegotoLobbyHall.Alsoavailableareabeautysalon,abarbershop,agym,gameroomsandasnookerroom.四、強(qiáng)化學(xué)習(xí)1.學(xué)生根據(jù)客人的入住流程，提煉對(duì)話B中的相關(guān)句型。（1）問候Goodafternoon,sir.I’mthebellhophere（2）引導(dǎo)客人進(jìn)入房間Letmehelpyouwithyourluggage．What’syourroomnumber,please？Andbytheway，couldIhavealookatyourkeycard？Nowpleasefollowme.（3）放置行李、介紹房間設(shè)施Howdoyoulikethisroom,sir？It’sjustfacingShanghaiGymnasium.DoyoumindifIputyourluggagebythewardrobe？2.教師引導(dǎo)學(xué)生進(jìn)行合作學(xué)習(xí)，完成對(duì)話B的讀記。3.總結(jié)對(duì)話A和對(duì)話B中的單詞和句型。思政元素融入：在工作任務(wù)中培養(yǎng)學(xué)生的職業(yè)責(zé)任感和愛崗敬業(yè)的意識(shí)。教學(xué)內(nèi)容及設(shè)計(jì)單詞：gym；gymnasium；available；insert；switch；curtain；command；spacious；cozy；wardrobe詞組：snookerroom；freeofcharge；beautysalon五、實(shí)訓(xùn)對(duì)話1.總結(jié)對(duì)話A和對(duì)話B中的常用單詞和句型。2.以對(duì)話A和B為基礎(chǔ)，進(jìn)行實(shí)訓(xùn)對(duì)話。學(xué)生根據(jù)實(shí)訓(xùn)情景，充分使用所學(xué)句型和單詞進(jìn)行模擬對(duì)話。實(shí)訓(xùn)對(duì)話1:(1)IntheGuestRoomGuest:Aftercheck-in,youfindonepieceofyourluggagehasdisappearedonthewaytoyourroom.Bellhop:Youaskrelevantquestions,andhelptheguestsolvetheproblem.實(shí)訓(xùn)對(duì)話2：(2)IntheGuestRoomGuest:Aftercheck-in,youareonthewaytoyourroom.Bellhop:Youhelpwiththeluggage,andleadthewaytotheguest’sroomwhileintroducingtheimportantfacilitiesinthehotel.六、練習(xí)作業(yè)根據(jù)所學(xué)內(nèi)容，補(bǔ)充單元中練習(xí)部分的句子對(duì)話。思政元素融入：通過角色扮演，培養(yǎng)學(xué)生的團(tuán)隊(duì)合作意識(shí)。課后反思課題項(xiàng)目三介紹酒店服務(wù)課時(shí)2課型新授教學(xué)目標(biāo)知識(shí)目標(biāo)1.掌握酒店配套設(shè)施相關(guān)的常用語(yǔ)；2.掌握介紹酒店服務(wù)的常用語(yǔ)；能力目標(biāo)能夠?yàn)榭腿藴?zhǔn)確介紹酒店的相關(guān)設(shè)施和服務(wù)德育目標(biāo)培養(yǎng)學(xué)生的靈活應(yīng)變能力重點(diǎn)掌握為客人介紹酒店服務(wù)所需的常用語(yǔ)難點(diǎn)靈活應(yīng)對(duì)客人關(guān)于酒店服務(wù)的相關(guān)問題并提供細(xì)致周到的服務(wù)教法情景教學(xué)法、項(xiàng)目教學(xué)法學(xué)法合作學(xué)習(xí)法板書設(shè)計(jì)Unit3ConciergeService項(xiàng)目三介紹酒店服務(wù)教學(xué)內(nèi)容及設(shè)計(jì)情景教學(xué)、導(dǎo)入新課。相關(guān)要求如下：回答客戶問題：1.Canyourecommendsomenicerestaurants?2.Andhaveyougotabusinesscenter?3.Bytheway,wherecanIgetabrochureofyourhotel?介紹酒店其他服務(wù)。一、詞匯積累1.brochure手冊(cè)，小冊(cè)子例句：Bytheway,wherecanIgetabrochureofyourhotel?思政元素融入：培養(yǎng)學(xué)生在工作中具備愛崗敬業(yè)的精神。2.lobby大廳，休息室例句：YoucangetitfromtheInformationDeskinthelobby.3.channel頻道，通道，海峽例句：Youcanwatchmostofmainchannelsinourfortable舒適的例句：Pleasefeelcomfortabletouseeverythingweofferyouinthisroom.二、句型積累1.Escortingthegueststotherooms送客進(jìn)房（1）Here’sthelift.Afteryou,sir.（2）Hereweare.Thisisyourroom,sir.（3）Thisway,please,sir.（4）Afteryou,sir.（5）Mindyourhead,please.2.Introducingthehotelservice介紹酒店服務(wù)（1）Wewouldofferyoubreakfastandlunchcouponsforourcafeteriaonthe2ndfloor.（2）ThereisaveryniceChineserestaurantinourhotelonthesecondfloor.（3）Youcangotoourbeautyparloronthe6thfloor.（4）YoucangetthebrochureofourhotelfromtheInformationDeskinthelobby.（5）Wehaveanindoorpoolandanoutdoorone.Theoutdoorpoolisespeciallygood.Youcanenjoyfreshairthere.（6）Ourcafeteriacatersfortheguestsofdifferenttaste.（7）Letmeintroduceournewfitnesscentertoyou.三、情景練習(xí)1.根據(jù)項(xiàng)目描述和要求，學(xué)生小組合作，依據(jù)情景和所給句型，自編對(duì)話。2.教師點(diǎn)評(píng)學(xué)生對(duì)話。3.師生進(jìn)行對(duì)話A的學(xué)習(xí)。4.通過學(xué)習(xí)，總結(jié)介紹酒店服務(wù)的流程。（1）引導(dǎo)客人進(jìn)入房間（2）放置行李、介紹酒店設(shè)施與服務(wù)（1）引導(dǎo)客人進(jìn)入房間Mr.Williams,yourroomisonthe10thfloor.Here’sthelift.Afteryou,sir.（2）放置行李、介紹酒店設(shè)施與服務(wù)Actuallythere’saveryniceChineserestaurantinourhotelonthesecondfloor.ThereyoucantrydifferentChinesefoods.Itprovidesallnecessaryservicessuchascopying,printing,translatingandfaxing.YoucangetitfromtheInformationDeskinthelobby.WhereshouldIputyourluggage?四、強(qiáng)化學(xué)習(xí)1.學(xué)生根據(jù)客人的入住流程，提煉對(duì)話B中的相關(guān)句型。（1）引導(dǎo)客人進(jìn)入房間Hereweare.Thisisyourroom,sir.Pleasefeelcomfortabletouseeverythingweofferyouinthisroom.（2）放置行李、介紹酒店設(shè)施與服務(wù)Youcanwatchmostofmainchannelsinourcountry.Yes,wehavefreeWi-Fiinourhotel.Theusernameandthepasswordareonthecardoverthere.Wehaveairconditioningineveryroom.思政元素融入：在工作任務(wù)中培養(yǎng)學(xué)生的靈活應(yīng)變、細(xì)致周到的服務(wù)客人的能力。教學(xué)內(nèi)容及設(shè)計(jì)Whatyouneedtodoistopressthegreenbuttonandturniton.Now,letmeshowyouwatertapsintheroom.Pleasebeadvisedthatcoldwaterisnotdrinkable.Ifyouneedsomethingtodrink,youcanjustmakeacalltous,wewillbringittoyou.2.教師引導(dǎo)學(xué)生進(jìn)行合作學(xué)習(xí)，完成對(duì)話B的讀記。3.總結(jié)對(duì)話A和對(duì)話B中的單詞和句型。單詞：relatively；brochure；lobby；channel；comfort；facility詞組：businesscenter；luggagestand；feelcomfortable；makesure五、實(shí)訓(xùn)對(duì)話1.總結(jié)對(duì)話A和對(duì)話B中的常用單詞和句型。2.以對(duì)話A和B為基礎(chǔ)，進(jìn)行實(shí)訓(xùn)對(duì)話。學(xué)生根據(jù)實(shí)訓(xùn)情景，充分使用所學(xué)句型和單詞進(jìn)行模擬對(duì)話。實(shí)訓(xùn)對(duì)話1:(1)AttheLobbyGuest:Youwanttobuysomesouvenirsbeforeleavingthehotel.Youaskaboutthelocalspecialtyandwhereyoucangetthem.Bellhop:Yougivesuggestionsandrecommendthesouvenirsstoreofthehotel.實(shí)訓(xùn)對(duì)話2：(2)AttheFrontDeskGuest:Youareaswimmingenthusiastandwanttotakeexerciseinthehotel.Youaskforthefacilitiesandplaces.Bellhop:Youintroducethegyminthehotelandexplainthefeeofusingthem.六、練習(xí)作業(yè)根據(jù)所學(xué)內(nèi)容，補(bǔ)充單元中練習(xí)部分的句子對(duì)話。思政元素融入：通過角色扮演，培養(yǎng)學(xué)生的團(tuán)隊(duì)合作意識(shí)，增強(qiáng)學(xué)生的共情能力。課后反思課題項(xiàng)目四問詢服務(wù)課時(shí)2課型新授教學(xué)目標(biāo)知識(shí)目標(biāo)1.了解客人關(guān)于酒店相關(guān)常見問題；2.掌握介紹酒店服務(wù)的常用語(yǔ)；能力目標(biāo)能夠回答或解決客人提出的常見問題德育目標(biāo)培養(yǎng)學(xué)生的職業(yè)責(zé)任感重點(diǎn)掌握為客人介紹酒店服務(wù)所需的常用語(yǔ)難點(diǎn)細(xì)致周到地回答酒店服務(wù)的相關(guān)問題教法情景教學(xué)法、項(xiàng)目教學(xué)法學(xué)法合作學(xué)習(xí)法板書設(shè)計(jì)Unit3ConciergeService項(xiàng)目四問詢服務(wù)教學(xué)內(nèi)容及設(shè)計(jì)情景教學(xué)、導(dǎo)入新課。相關(guān)問題如下：1.MayIstoremyluggagehere?2.Whendoesthehotelluggagestorageclose?3.IsthereanyextrafeeifIpickmyluggageupsolate?。一、詞匯積累1.store貯藏，儲(chǔ)存例句：MayIstoremyluggagehere?思政元素融入：培養(yǎng)學(xué)生在工作中的職業(yè)責(zé)任感和使命感。2.breakable易碎的例句：Isthereanythingvaluableorbreakableinyourluggage?3.extra額外的，另外收費(fèi)的例句：IsthereanyextrafeeifIpickmyluggageupsolate?4.direct直接的例句：Thereisnodirectbustothemountain.二、句型積累1.Greetings問候（1）Here’sthelift.Afteryou,sir.（2）Hereweare.Thisisyourroom,sir.（3）Thisway,please,sir.（4）Afteryou,sir.（5）Mindyourhead,please.2.Informationservice提供問詢服務(wù)（1）IsthistheLeft-LuggageOffice?（2）HowcanIgetawake-upcall?（3）CanIleavemyluggagehereforfree?（4）I’dliketokeepmyluggagehere.（5）Howmuchdoyouchargeperday?（6）Thecloakroomisopenuntil9p.m..（7）Weofferround-the-clockservice.Youcanclaimyourluggageatanytime.（8）Whendoesthecafeteriaofyourhotelclose?三、情景練習(xí)1.根據(jù)項(xiàng)目描述和要求，學(xué)生小組合作，依據(jù)情景和所給句型，自編對(duì)話。2.教師點(diǎn)評(píng)學(xué)生對(duì)話。3.師生進(jìn)行對(duì)話A的學(xué)習(xí)。4.通過學(xué)習(xí)，總結(jié)提供問詢服務(wù)的流程。（1）開場(chǎng)（2）提供問詢服務(wù)（1）開場(chǎng)Hereisyourbill,miss.Pleasesignyournamehere.（2）提供問詢服務(wù)a.Whendoesthehotelluggagestorageclose?Thishotelluggagestorageisopenuntil10:00p.m.Ifyouwanttoclaimyourluggageafter10:00p.m.,pleaseaskthenight-shiftclerkinthelobby.b.IsthereanyextrafeeifIpickmyluggageupsolate?Well,ourhotelwillhelpourgueststoretheirluggageforfreeonthedaytheycheckout.Buttheyshouldpickuptheluggagebeforemid-night.Ifnot,wewillcharge10yuanperarticleperday.四、強(qiáng)化學(xué)習(xí)1.學(xué)生根據(jù)客人的入住流程，提煉對(duì)話B中的相關(guān)句型。（1）開場(chǎng)Thisway,please,sir.Yourroomisonthe3rdfloor.Wecantakethisliftdirectlytoyourroom.（2）提供問詢服務(wù)a.Bytheway,doyouknowsomewell-knownscenicspotsinthiscity?Iplantohaveatouraroundthecitytomorrow.Actually,thereisamountainnearourhotel.Manypeoplechoosetoclimbthe思政元素融入：在工作任務(wù)中培養(yǎng)學(xué)生的對(duì)外溝通技能，強(qiáng)化學(xué)生的職業(yè)自豪感。教學(xué)內(nèi)容及設(shè)計(jì)mountaintorelax.Thescenerythereisma