疫情防控消毒消殺服務投標方案(技術(shù)標)

疫情防控消毒消殺服務投標方案

目錄

第一章項目背景及需求分析..........................................17

第一節(jié)項目背景分析.........................................................17

一、作用.........................................................................17

二、方式.........................................................................18

三、意義.........................................................................19

四、現(xiàn)狀.........................................................................19

第二節(jié)消毒消殺需求分析.................................................20

一、綜合服務點（隔離點）........................................21

二、房間消殺.................................................................21

三、人員轉(zhuǎn)運車輛.........................................................21

四、動車站出站口.........................................................22

五、大規(guī)模核酸檢測點................................................22

六、大型會議.................................................................22

第二章項目整體服務設想..............................................24

第一節(jié)疫情常態(tài)化消殺計劃.............................................24

一、消毒原則.................................................................24

二、個人防護要求.........................................................24

三、消毒內(nèi)容.................................................................25

四、注意事項.................................................................25

五、相關要求.................................................................25

第二節(jié)疫情防控期間消殺服務規(guī)范................................26

一、消殺原則.................................................................26

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二、消殺范圍.................................................................27

三、消殺“七”不.........................................................27

四、方式方法.................................................................27

第三節(jié)疫情防控期間消毒消殺服務標準........................28

一、消毒計劃.................................................................29

二、消毒措施.................................................................29

三、消毒裝備.................................................................33

四、消毒手段.................................................................33

五、注意事項.................................................................37

第四節(jié)疫情消毒技術(shù)方案.................................................38

一、清潔消毒.................................................................38

二、消毒劑及配制使用................................................39

三、方法選擇.................................................................40

四、消毒方法.................................................................40

五、低溫消毒.................................................................45

六、注意事項.................................................................45

第五節(jié)無人機消殺方案.....................................................46

一、消毒劑類型.............................................................46

二、消毒液噴灑要求.....................................................46

三、設備檢查及飛手資質(zhì)............................................47

四、作業(yè)人員防護措施................................................48

五、消毒液配制.............................................................49

六、消毒液注意事項.....................................................49

七、人員安全注意事項................................................50

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八、作業(yè)及設備安全注意事項....................................50

九、作業(yè)完畢注意事項................................................51

第六節(jié)終末消毒指南.........................................................52

一、消毒程序.................................................................52

二、消毒方法.................................................................53

三、消毒裝備.................................................................54

四、消毒措施.................................................................54

第七節(jié)不同場所防疫消毒.................................................58

一、辦公場所.................................................................58

二、普通教室.................................................................60

三、實驗室.....................................................................61

四、網(wǎng)吧網(wǎng)咖.................................................................62

五、培訓機構(gòu).................................................................63

六、畫室藝術(shù)館.............................................................64

七、圖書館.....................................................................65

八、電梯.........................................................................66

九、餐飲場所.................................................................67

十、浴室養(yǎng)生館.............................................................68

十一、公共衛(wèi)生間.........................................................69

十二、垃圾處理.............................................................70

第三章項目負責組織機構(gòu)..............................................74

第一節(jié)服務組織架構(gòu).........................................................74

一、組織架構(gòu)圖.............................................................74

二、部門職責.................................................................74

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第二節(jié)人員配備及崗位職責.............................................79

一、配備原則.................................................................79

二、人員配置.................................................................79

三、崗位職責.................................................................81

第四章人員培訓方案.....................................................87

第一節(jié)新員工培訓方案.....................................................87

一、培訓重要性.............................................................87

二、培訓細則.................................................................87

三、培訓安排.................................................................88

第二節(jié)員工心態(tài)培訓.........................................................90

一、心態(tài)培訓意義.........................................................90

二、培訓內(nèi)容.................................................................90

第三節(jié)新冠肺炎消殺培訓.................................................92

一、培訓目的.................................................................92

二、培訓方法.................................................................92

三、培訓方式.................................................................92

四、培訓內(nèi)容.................................................................93

五、消殺技術(shù)培訓.........................................................94

五、考核方法.................................................................95

第四節(jié)疫情防控消毒技術(shù)指南.........................................96

一、范圍.........................................................................96

二、規(guī)范性引用文件.....................................................96

三、術(shù)語和定義.............................................................97

四、消毒對象.................................................................97

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·五、消毒方法................................................................98

第五節(jié)培訓考核方案.......................................................101

一、培訓機構(gòu)...............................................................101

二、考核標準...............................................................102

三、考核辦法...............................................................102

第五章項目考核方案...................................................104

第一節(jié)環(huán)境消殺工作考核..............................................104

一、消殺標準...............................................................104

二、考核方式...............................................................118

第二節(jié)管理人員考核辦法..............................................118

一、指導思想...............................................................119

二、考核原則...............................................................119

三、考核范圍...............................................................119

四、考核依據(jù)...............................................................119

五、考核內(nèi)容及標準..................................................120

六、考核體系構(gòu)成......................................................120

七、考核程序...............................................................121

第六章擬投入的物資裝備............................................123

第一節(jié)消毒消殺裝備投入..............................................123

一、防疫物品...............................................................123

二、消毒產(chǎn)品...............................................................123

三、衛(wèi)生殺蟲滅鼠產(chǎn)品..............................................124

四、消毒器械...............................................................125

五、交通工具...............................................................125

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第二節(jié)裝備使用后的消毒措施......................................126

一、消毒目的...............................................................126

二、消毒范圍...............................................................126

三、消毒方案...............................................................126

四、消毒后保潔..........................................................128

第三節(jié)裝備的管理與使用..............................................128

一、管理定義...............................................................128

二、管理內(nèi)容...............................................................128

三、人員職責...............................................................130

四、管理措施...............................................................131

五、具體要求...............................................................132

第四節(jié)物料的領用管理...................................................133

一、總則.......................................................................133

二、細則.......................................................................133

第五節(jié)消毒劑與消毒器械使用指南..............................134

一、使用方法...............................................................134

二、配制方法...............................................................140

三、消毒器械及應用場景..........................................141

四、方式及應用場景..................................................143

第七章項目實施方案...................................................145

第一節(jié)確診病例發(fā)生地消殺..........................................145

一、目的.......................................................................145

二、適用范圍...............................................................145

三、職責.......................................................................145

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四、消殺流程...............................................................145

五、消殺要求...............................................................146

六、檢查方法...............................................................147

第二節(jié)隔離點的消毒消殺措施......................................148

一、消毒原則...............................................................148

二、清潔區(qū)...................................................................149

三、污染區(qū)...................................................................150

第三節(jié)人員轉(zhuǎn)運車的消毒措施......................................152

一、終末消毒...............................................................152

二、預防性消毒..........................................................154

三、注意事項...............................................................155

四、車輛消毒...............................................................155

五、消殺流程圖..........................................................157

第四節(jié)車站出口環(huán)境消殺措施......................................158

一、病例消殺...............................................................158

二、密切消殺...............................................................159

三、消殺細則...............................................................159

第五節(jié)臨時核酸點的消殺措施......................................163

一、人員配置與防護..................................................164

二、消殺要求...............................................................165

三、室內(nèi)空氣消殺......................................................165

四、注意事項...............................................................166

第六節(jié)大型會議消毒消殺措施......................................167

—、準備工作..............................................................167

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二、開窗通風...............................................................168

三、清潔桌面...............................................................168

四、清潔座椅...............................................................168

五、設備設施...............................................................169

六、清潔茶水柜..........................................................169

七、地面消殺...............................................................169

八、消殺手段...............................................................170

九、離開前關窗..........................................................170

第七節(jié)房間室內(nèi)消殺措施..............................................171

一、消毒方法...............................................................171

二、消毒劑注意事項..................................................172

第八節(jié)醫(yī)院終末消毒措施..............................................172

一、終末消毒...............................................................172

二、消毒流程...............................................................174

第八章服務質(zhì)量保障...................................................176

第一節(jié)消殺服務控制體系..............................................176

一、目標.......................................................................176

二、藥劑保障...............................................................176

三、設備保障...............................................................176

四、人員培訓...............................................................176

五、安全保障...............................................................176

六、勞動保障措施......................................................177

第二節(jié)服務質(zhì)量保障措施..............................................177

一、人員保障...............................................................177

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二、設備保障...............................................................178

三、機制保障...............................................................179

第三節(jié)合同履約的承諾...................................................183

一、履行原則...............................................................183

二、履約細則...............................................................183

三、重大變動時確認..................................................184

第四節(jié)消殺服務質(zhì)量控制..............................................184

一、目的.......................................................................185

二、范圍.......................................................................185

三、過程控制...............................................................185

四、注意事項...............................................................191

五、藥品管理...............................................................192

六、效果評估...............................................................192

第九章常態(tài)化消毒消殺措施........................................193

第一節(jié)公共廁所消殺措施..............................................193

一、消毒形式...............................................................193

二、實施原則...............................................................193

三、常用消毒劑..........................................................194

四、預防性消毒..........................................................194

五、隨時消毒...............................................................195

第二節(jié)旅游景點消殺措施..............................................196

一、消殺人員防控......................................................196

二、消殺范圍...............................................................197

三、消殺工作要求......................................................198

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第三節(jié)醫(yī)院消殺措施.......................................................201

一、環(huán)境清潔與消殺..................................................201

二、織物清潔與消殺..................................................204

三、室內(nèi)空氣清潔與消殺..........................................206

四、診療器械清洗與消殺..........................................208

五、醫(yī)療廢物管理......................................................210

第四節(jié)公園消殺措施.......................................................212

一、統(tǒng)籌兼顧...............................................................213

二、消殺方式...............................................................213

三、消殺頻次...............................................................213

四、消殺要點...............................................................214

第五節(jié)寫字樓消殺措施...................................................214

一、適用范圍...............................................................215

二、消殺原則...............................................................215

三、消殺劑的選擇......................................................215

四、消殺操作流程......................................................216

五、技術(shù)規(guī)范...............................................................217

六、消殺配置及方法..................................................220

第六節(jié)環(huán)境消毒工作方案..............................................220

一、消毒原則...............................................................220

二、消毒工作內(nèi)容......................................................221

三、注意事項...............................................................225

第十章疫情緊急消殺措施............................................226

第一節(jié)疫情突發(fā)消殺措施..............................................226

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一、應對措施...............................................................226

二、消毒劑使用..........................................................227

三、注意事項...............................................................229

第二節(jié)確診病例終末消殺..............................................229

一、準備工作...............................................................229

二、消殺原則...............................................................230

三、消殺場所與對象..................................................231

四、消殺方法...............................................................232

五、手部衛(wèi)生...............................................................236

六、效果評價方法......................................................237

七、注意事項...............................................................237

第三節(jié)疫情突發(fā)應急反應..............................................238

一、消殺次序...............................................................238

二、消殺內(nèi)容...............................................................238

三、注意事項...............................................................239

四、陽性病例終末消毒..............................................240

五、消殺人員防護......................................................241

第四節(jié)消殺作業(yè)安全防護..............................................241

一、安全原則...............................................................241

二、個人防護...............................................................244

三、防護措施...............................................................246

第十一章服務投訴處理方案........................................250

第一節(jié)客戶投訴處理辦法..............................................250

一、目的.......................................................................250

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二、處理原則...............................................................250

三、處理流程...............................................................250

四、分析原因...............................................................251

五、確定處理部門......................................................252

六、提出處理方案......................................................252

七、方案實施...............................................................253

八、收集反饋信息......................................................254

九、總結(jié)改進...............................................................254

第二節(jié)投訴處理提升方案..............................................255

一、理解委托方的投訴..............................................255

二、了解委托方的訴求..............................................255

三、處理的程序和技巧..............................................256

第三節(jié)投訴處理機制.......................................................257

一、投訴定義...............................................................257

二、處理原則...............................................................257

三、投訴類型...............................................................257

四、期限要求...............................................................258

五、投訴流程...............................................................258

六、投訴方式...............................................................259

七、分析和改進..........................................................259

八、結(jié)果歸檔...............................................................259

第十二章項目管理制度...............................................261

第一節(jié)制度的建立...........................................................261

一、建立原則...............................................................261

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二、制度建立...............................................................261

第二節(jié)疫情消殺管理制度..............................................263

一、個人防護...............................................................263

二、口罩使用指引......................................................264

三、保持衛(wèi)生...............................................................265

四、健康打卡與報告..................................................266

第三節(jié)消殺人員操作制度..............................................266

一、目的.......................................................................266

二、適用范圍...............................................................266

三、人員操作要求......................................................266

四、控制標準...............................................................267

第四節(jié)疫情防控消殺制度..............................................269

一、日常防控...............................................................269

二、殺菌消毒...............................................................270

三、終末消毒...............................................................271

四、常見消毒劑使用..................................................272

五、注意事項...............................................................272

第五節(jié)環(huán)境衛(wèi)生消殺制度..............................................272

一、防疫制度...............................................................272

二、重點場所消殺......................................................273

第六節(jié)消殺藥劑使用制度..............................................275

一、目的.......................................................................276

二、適用范圍...............................................................276

三、工作職責...............................................................276

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四、基本內(nèi)容...............................................................276

五、環(huán)境因素控制......................................................277

第七節(jié)封閉式場所消殺規(guī)范..........................................277

一、范圍.......................................................................278

二、規(guī)范性文件..........................................................278

三、術(shù)語及定義..........................................................279

四、原則和方法..........................................................282

五、清潔消殺人員......................................................287

六、服務機構(gòu)...............................................................289

七、工作程序...............................................................291

八、檢測和驗收..........................................................294

第八節(jié)公共交通消殺規(guī)范..............................................299

一、范圍.......................................................................299

二、消毒對象...............................................................299

三、消毒方法...............................................................299

四、人員要求...............................................................307

第十三章消殺服務應急預案........................................309

第一節(jié)應急預案總則.......................................................309

一、目的.......................................................................309

二、范圍.......................................................................309

三、預案體系...............................................................309

四、工作原則...............................................................310

第二節(jié)應急組織架構(gòu).......................................................311

一、組織架構(gòu)及職責..................................................311

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二、預警及報告..........................................................313

三、應急響應...............................................................314

四、應急預案管理......................................................317

第三節(jié)消毒消殺應急演練..............................................319

一、目的.......................................................................319

二、成立領導小組......................................................319

三、參加人員...............................................................319

四、演練內(nèi)容...............................................................320

五、疫點消殺演練......................................................320

六、演練總結(jié)...............................................................320

第四節(jié)消殺藥劑中毒應急預案......................................321

一、目的.......................................................................321

二、適用范圍...............................................................321

三、方法與控制..........................................................321

第五節(jié)高溫防中暑應急預案..........................................323

一、目的.......................................................................323

二、范圍及特征..........................................................324

三、應急組織...............................................................324

四、事先控制...............................................................325

五、應急處置...............................................................326

第六節(jié)環(huán)境消殺應急預案..............................................327

一、組織領導...............................................................327

二、工作職責.............