民航乘務(wù)英語(yǔ)- 課件Mission 6 落地后

民航乘務(wù)英語(yǔ)EnglishforCabinCrewMission6AfterLanding任務(wù)六

落地后Part1LearningObjectives知識(shí)目標(biāo)：掌握落地后的乘務(wù)工作職責(zé)和下機(jī)前后英語(yǔ)服務(wù)用語(yǔ)。能力目標(biāo)：1.運(yùn)用英語(yǔ)對(duì)乘客提供下機(jī)前的問(wèn)詢和送客服務(wù)。

2.具備落地后相關(guān)英語(yǔ)廣播詞的聽說(shuō)能力。素質(zhì)目標(biāo)：強(qiáng)化學(xué)習(xí)意識(shí)，提升專業(yè)素養(yǎng)。Mission6AfterLandingPart2ConversationI.Pointsofservicelanguage.（1）Introducingthefollowingservicesafterdisembarkation介紹下機(jī)后續(xù)服務(wù)Theferrybuswillarrivesoon.擺渡車很快就到。Theairbridgewillbereadyinaminute.廊橋很快就位。Thegroundstaffiswaitingforyouandwillleadyoutothetransfercounter.地面服務(wù)人員在等候您并將帶您前往轉(zhuǎn)機(jī)柜臺(tái)。Youcantakeanonlineride-hailingtoyourhotel.您可以搭乘網(wǎng)約車去到酒店。Youcantakethesubway/shuttlebustodowntown.您可以乘坐地鐵/機(jī)場(chǎng)巴士前往市區(qū)。Mission6AfterLanding（2）Expressingthewillingnesstoserveagain表達(dá)期望再次服務(wù)的意愿Welookforwardtoservingyouagain.期待再次為您服務(wù)。Welookforwardtoseeingyouonboardagain.期待再次與您機(jī)上相見。ThankyouforchoosingAirChinaandseeyounexttime.感謝選擇中國(guó)國(guó)航，再見。Thankyoufor?yingwithAirChinaandhopetoseeyouagain.感謝選擇中國(guó)國(guó)航，希望與您再次相見。Mission6AfterLandingPart2ConversationI.Pointsofservicelanguage.（3）Summarizingthe?ight航班總結(jié)This?ighthasbeencarriedoutverysmoothly.本次航班非常順利。Theactivecooperationandsolidarityofthecabincrewresultedinthesuccessfulcompletionofalltasksonboard.乘務(wù)組積極配合，團(tuán)結(jié)協(xié)作，成功完成了機(jī)上的所有任務(wù)。Cabincrewcanreportemergenciesintimeandassistwitheachothertosolveproblems.乘務(wù)組遇到突發(fā)情況能及時(shí)報(bào)告，互相協(xié)助解決問(wèn)題。Passengersarequitesatis?edwithin-?ightcateringservice.乘客對(duì)機(jī)上餐食服務(wù)非常滿意。Passengersreportedbrokenearphones/malfunctionofentertainmentsystem/lesschoicesofdrinks.乘客反映耳機(jī)有破損/娛樂(lè)系統(tǒng)有故障/酒水品種較少。Cabincleanlinesshasbeenwellmaintainedduringthewhole?ight.整個(gè)飛行過(guò)程中客艙衛(wèi)生保持得很好。Mission6AfterLandingII.Listentotheconversationand?llintheblanks.音頻P：PurserFA1/2/3：FlightattendantsT：Tracy（thetransferpassenger）PA1/2/3：Passengers

L：LadyA：Allcrew

C：CaptainMission6AfterLandingPart2Conversation（P：Ladiesandgentlemen,wearestillwaitingforthe（1）

.Pleasekeepwaitinginthecabinforawhile.Thankyou.）FA1：Madam,we’vearrivedatSingaporeChangiAirport.Theferrybuswillbethereinafewminutes.Pleasetakeabreak.TheboardinggateofyourconnectingflightSQ125toSeattleisA11.Thegroundstaffwillleadyoutothetransfercountertocheckin.T：Howaboutmycheckedbaggage?FA1：Thegroundstaffwillalsoassistyouwiththecheckedbaggage.T：Yourserviceissothoughtful.Scenario1Mission6AfterLandingFA1：Thisisourduty,madam.Pleasecheckwhetheryourluggageisleftbehindwhenyougetofftheplane.T：Thanksforreminding.Everythingisready.Bytheway,whatareaisthe（2）

in?FA1：It’sveryclosetoyourboardinggateandneartheareaA8.T：Igotit.Thankyou.FA1：Wishyouallthebestandlookforwardtoservingyouagain.T：Youaregreat.Seeyounexttime.Scenario1Mission6AfterLandingPA1：Howlongdowehavetowait?Myfamilyiswaitingformeattheterminal.PA2：The（3）

Ibookediswaitingoutside.Howlongwillittaketogetoff?FA2：I’msorryforthewaiting.Thereisashortageofairportferrybusesduetothelargenumberof?ightstoday.Youwillbeofftheplanesoon.PA1：Whycan’twegetofftheplaneby（4）

whichwouldbemuchfaster.FA2：Wemustfollowtherequirementofcontroltowerwhomakesthearrangement

accordingtothesituationoftheairport.Weanticipateyourunderstanding.Scenario2Mission6AfterLanding（P：Ladiesandgentlemen,theferrybushasarrived.Pleasegetofftheplanewithyourbelongings.Lookingforwardtoseeingyounexttime.）FA2：Ma’am,theferrybusisoutsidenow.Thanksforyourpatientwaiting.Pleasecheckallbelongingsandgetofftheplane.PA2：Whatisthecarouseloftheluggage?FA2：Yourluggagewillcomeout（5）

.PA2：Thankyou.FA2：Youarewelcome.Seeyou.Scenario2Mission6AfterLandingPA3：Excuseme,wouldyoudomeafavor?Mygirlfriendcan’t?ndherring.FA3：Don’tworry,sir,I’llhelpyou.Lady,mayIknowwhereyousawyourringthelasttime?L：IrememberthatIsawitwhenIwashedmyhandsinthelavatorybeforedescending.ButwhenIpackedupjustnow,Ifoundthatitwasmissing.FA3：Whatkindofringisit?Canyoudescribesomedetails?L：Itisa（6）

ringwithtwoEnglishlettersLSengravedonit.FA3：OK,let’ssearchforitinthelavatory?rst...（openingthedooroflavatory）I’msorrywehaven’tfounditinthelavatoryandwehavealsocheckedthetrashcan.Maybeitwaslostnearyourseat.I’llcomebacktoyourseatforcheckingagain.Scenario3Mission6AfterLanding...FA3：Ohlady,isthisyourring?Wefounditinthegapoftheseat.L：Ohmygosh,thankyousomuch.ItmustbethatItookofftheringwhenIwasapplyinghandcreamjustnowsoitfellintothegap.FA3：I’dbehappytohelpyou?ndit.Takecareofyour（7）

.Pleasecheckagainandbesuretotakeallpersonalbelongingswithyoubeforeleavingtheaircraft.PA3：Sure.Bye.FA3：Goodbye.Scenario3Mission6AfterLandingP：Pleasecompletethe（8）

andreport.A：Copy.FA1：Nopassengersandnoitemsleftbehindineconomyclass.FA2：Nopassengersandnoitemsleftbehindinbusinessclass.P：Completethehandoverworkandgetofftheplanewithyourpersonalbelongings....C：Thispost-?ightsummarywillnottakealongtimeasIknowallofyouareverytirednow.First,I’dliketothankyouallforcompletingthis?ighttogether.ThenI’llsaythattheentirecrewhaddoneagreatjobinthis?ight.Everyonedidthecorrespondingsafetyworkduringtheturbulenceandthustherewerenosafetyaccidentsandour?ight（9）

.Scenario4Mission6AfterLandingP：Yes,youallperformedwell.Youcomfortedpassengerspositivelyduringthedelay,assistedthepassengerwithababyandthetransferpassengerbycollectingtransferinformation.Youcancooperatewitheachotherandsolveallkindsofproblemsduringthe?ight.Excellent.FA1：Yes.Althoughacouplelosttheirringafterlanding,weallhelpedfindittogether.Weweresohappy.P：Goodjob.FA2,howaboutyourarea?FA2：EverythingisOKineconomyclass.（10）

fromthepassengers,theyareverysatis?edwithourserviceandmeals.Thepassenger

withababyisalsoofftheplanewiththeassistanceofgroundstaff.P：That’sgreat.Thankyouforyourhardwork.Haveagoodrest.Scenario4Mission6AfterLandingIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdoesthe?ightattendantservethetransferpassenger?（2）Whycan’tpassengersgetofftheplanebyairbridge?（3）Whathappenedtothepassengerandhergirlfriend?Howdoflightattendantssolvethisproblem?nally?（4）Howdothecaptainandthepurserevaluatetheperformanceofthecrew?（5）Howsatis?edarepassengerswiththe?ightservice?Mission6AfterLandingIV．Practice.（1）Makeadialoguebetween?ightattendantsandpassengerswithyourpartner.（2）Performarole-playforpost-?ightsummarywithyourpartners.Mission6AfterLandingPart3AnnouncementI.

Remindersontaxiing.Ladiesandgentlemen,

Ouraircraftisstilltaxiing.Pleasedonotstandupandkeepyourseatbeltfasteneduntiltheseatbeltsignisoff.

Thankyou

foryourcooperation.Mission6AfterLandingPart3AnnouncementII.Reminde