西安人民大酒店標(biāo)準(zhǔn)操作程序HK SOP Index list

StandardOperationProcedure(HousekeepingDepartment)客房部標(biāo)準(zhǔn)操作程序Index目錄HK–Floor001Guestamenitiessetup客用品配置HK–Floor002Welcometeaservice歡迎茶服務(wù)HK–Floor003Donotdisturbprocedure請勿打擾程序HK–Floor004Howtopullmaidtrolley如何推工作車HK–Floor005Equipmentpositionatroomdoor房門口設(shè)施的擺放HK–Floor006Roomcleaningprocedure清潔房間程序HK–Floor007Howtocleanelectrickettle如何清潔電水壺HK–Floor008Howtocleanglasses如何清潔玻璃杯HK–Floor009Howtocleanicebucket如何清潔冰桶HK–Floor010Howtochangepillowcase如何換枕套HK–Floor011HowtoremoveLDYbaskethanger如何收洗衣筐/衣架HK–Floor012Reportingtoguestfloor到樓層報到HK–Floor013Howtomakeupbed如何做床HK–Floor014Howtocleanguestfloor如何清潔衛(wèi)生間地面HK–Floor015Howtocleanminibar如何清潔冰箱HK–Floor016Howtodustthefurniture如何清潔家具HK–Floor017Howtocleanthemirror如何清潔鏡子HK–Floor018Howtocleanbathtub如何清潔浴缸HK–Floor019Howtocleanshowerroom如何清潔淋浴間HK–Floor020Howtocleanbathroomwall如何清潔衛(wèi)生間墻面HK–Floor021Howtocleanvanitytopandbasin如何清潔面臺及面盆HK–Floor022Howtocleanorpolishingbathroomfitting如何正確清潔/拋光衛(wèi)生間HK–Floor023Howtocleantoiletbowel如何清潔馬桶HK–Floor024Howtovacuumcarpet如何吸地毯HK–Floor025Howtocleanthetelephoneset如何清潔電話HK–Floor026Howtohandlewakeupcall如何處理叫醒HK–Floor027Shoeshineservice擦鞋服務(wù)HK–Floor028Turndownservice開夜床服務(wù)HK–Floor029Howtohandleleftguestroomvinecard如何處理遺忘在房內(nèi)的房卡HK–Floor030Extrabedandbabycot加床及嬰兒床服務(wù)程序HK–Floor031GuestLDYpickupduringroomcheck檢查房間時收集客衣HK–Floor032GuestLDYpickupviareceivingcall電話要求的客衣收集HK–Floor033Turnbedmattress翻床墊HK–Floor034Foldtowel疊毛巾HK–Floor035Howtoremoveroomservicetrolley如何挪走送餐車HK–Floor036Howtocleanguestfloorcorridor如何清潔樓道HK–Floor037Howtocleanserviceareaandpantry如何清潔服務(wù)區(qū)域及工作間HK–Floor038MiniBarConsumptioncheck檢查酒水HK–Floor039Guestserviceassociatedailyworkreport服務(wù)員每日工作報告（早班）HK–Floor040Howtoreleaseroom如何轉(zhuǎn)房HK–Floor041Howtochangelightbulb如何換燈泡HK–Floor042HowtohandleOPENDOORrequest如何處理開門要求HK–Floor043Breakagelossdamageandprocedure丟失/損壞物品程序HK–Floor044Flowerarrangementsetup擺放鮮花HK–Floor045HowtocheckroomstatusPM如何檢查房態(tài)（中班）HK–Floor046Guestbelongingscareandhandle處理客人用品HK–Floor047Howtocheckaroomstatus檢查房態(tài)（早班）HK–Floor048GuestserviceassociatedailyworkreportPM服務(wù)員每日工作報告（中班）HK–Floor049SafeboxopeninCOroom離店房保險箱須打開HK–Floor050Howtoassistguestluggage如何幫助客人拿行李HK–Floor051MiniBardailyreplenish每日補(bǔ)充酒水HK–Floor052Howtocheckguestfloorcorridor如何檢查樓道HK–Floor053Howtoinspectbathroom如何檢查衛(wèi)生間HK–Floor054Returningkeysandworksheet歸還鑰匙和工作單HK–Floor055Howtocheckroom如何檢查房間HK–Floor056Howtofilltheworksheet如何填寫工作單HK–Floor057LostandFoundProcedure失物招領(lǐng)HK–Floor058HowtoEscortGuesttoElevator如何指引客人進(jìn)電梯HK–Floor059HowtoCleanWindows如何清潔窗戶HK–Floor060HowtoPolishWoodenSurface如何拋木制的表面HK–Floor061CleaningChemicalUseinHousekeeping客房部清潔劑的使用HK–Floor062ProperUseOfLinen正確使用客房布草HK–Floor063HowtoUseandCleanaVacuumCleaner如何使用和清潔吸塵器HK–Floor064Carpetsp