商務(wù)英語和跨文化交流考核試卷

商務(wù)英語和跨文化交流考核試卷考生姓名：__________答題日期：__________得分：__________判卷人：__________

一、單項(xiàng)選擇題（本題共20小題，每小題1分，共20分，在每小題給出的四個(gè)選項(xiàng)中，只有一項(xiàng)是符合題目要求的）

1.WhichofthefollowingisNOTakeyelementincross-culturalcommunication?

(A)Language

(B)Non-verbalcommunication

(C)Timemanagement

(D)Culturalawareness

2.WhenconductingbusinessintheUnitedStates,whichofthefollowingisconsideredimportant?

(A)Buildingpersonalrelationshipsbeforediscussingbusiness

(B)Directcommunication

(C)Strictadherencetohierarchicalstructures

(D)Negotiatingwithemotion

3.Theterm"linguafranca"refersto:

(A)Alanguagethatiswidelyusedasamediumofcommunicationamongspeakersofdifferentlanguages.

(B)Alanguagethatisonlyusedinformalbusinesssettings.

(C)Alanguagethatisexclusivelyspokenbytheeliteclass.

(D)Alanguagethathasastrictgrammarstructure.

4.InbusinessEnglish,whichofthefollowingisNOTanexampleofapassivevoiceconstruction?

(A)Thecontractwassignedbythemanager.

(B)Themanagersignedthecontract.

(C)Thecontracthasbeensigned.

(D)Thesigningofthecontractwasdelayed.

5.WhichofthefollowingisaculturalnorminmanyWesterncountriesduringabusinessmeeting?

(A)Arrivingexactlyontime

(B)Interruptingthespeaker

(C)Avoidingeyecontact

(D)Showingrespectbyaddressingtheoldestpersonfirst

6.Whatisthecorrecttermfortheexchangeofgoodsorservicesformoney?

(A)Export

(B)Import

(C)Commerce

(D)Transaction

7.Whenwritingabusinessemail,whichofthefollowingsalutationsisleastformal?

(A)Towhomitmayconcern,

(B)DearMr.Smith,

(C)HelloJohn,

(D)DearSirorMadam,

8.Thepracticeofhandshakevariesacrosscultures.WhichofthefollowingistrueregardinghandshakesintheMiddleEast?

(A)Handshakesarebriefandfirm.

(B)Handshakesareoftenaccompaniedbyaslightbow.

(C)Handshakescanbeprolongedandinvolveafirmgrip.

(D)Handshakesarenotcommonlypracticed.

9.WhichofthefollowingisNOTapartofthebusinessetiquetteinJapan?

(A)Exchangingbusinesscards

(B)Bowingasaformofgreeting

(C)Directeyecontact

(D)Beingpunctual

10.Whichofthesephrasesismostappropriateforabusinessletterending?

(A)Sincerely,

(B)Bestregards,

(C)Warmregards,

(D)Yourstruly,

11.Whatistheprimarypurposeofabusinessproposal?

(A)Tooutlineaproject'sobjectivesandstrategiesindetail.

(B)Toprovideageneraloverviewofacompany'sservices.

(C)Tonegotiatepricesandpaymentterms.

(D)Torequestameetingwithpotentialclients.

12.InbusinessEnglish,whichofthefollowingisNOTacommonlyusedcohesivedevice?

(A)However

(B)Moreover

(C)Therefore

(D)Because

13.Whatisthecorrecttermforabusinessthatoperatesinternationally?

(A)Multinationalcorporation

(B)Domesticcorporation

(C)Smallbusiness

(D)Franchise

14.Whichofthefollowingisakeyaspectofhigh-contextcultures?

(A)Communicationisdirectandexplicit.

(B)Relationshipsarelessimportantthanthemessagebeingconveyed.

(C)Muchofthecommunicationisnon-verbal.

(D)Timeisconsideredflexibleandfluid.

15.Inabusinessmeeting,whichofthefollowingisNOTagoodpracticeinmaintainingprofessionalbehavior?

(A)Usingappropriatejargon

(B)Activelistening

(C)Interruptingothers

(D)Askingclarifyingquestions

16.Whichofthefollowingisaculturaldifferencethatmayaffectinternationalbusinessnegotiations?

(A)Thelengthoftheworkday

(B)Theuseoffirstnamesversustitles

(C)Thelegalsystem

(D)Alloftheabove

17.WhichoftheseisNOTacommontypeofbusinessreport?

(A)Financialreport

(B)Marketingreport

(C)Progressreport

(D)Persuasivereport

18.Inanemail,whatistheappropriatewaytorequestinformation?

(A)Useaformalanddirectrequest

(B)Useacasualandindirectrequest

(C)Omitthesubjectline

(D)Sendtheemailwithoutagreeting

19.WhichofthefollowingisanexampleofanidiominbusinessEnglish?

(A)"Let'sputallourcardsonthetable."

(B)"Let'stablethediscussion."

(C)"Ineedtopickyourbrain."

(D)Alloftheabove

20.WhenpresentinginEnglish,whichofthefollowingisagoodpracticetoengagetheaudience?

(A)Speakrapidlytocovermorecontent

(B)Usecomplexjargontosoundprofessional

(C)Usevisualaidstosupportthepresentation

(D)Readdirectlyfromtheslides

二、多選題（本題共20小題，每小題1.5分，共30分，在每小題給出的四個(gè)選項(xiàng)中，至少有一項(xiàng)是符合題目要求的）

1.WhichofthefollowingarekeycomponentsofbusinessEnglishcommunicationskills?

(A)Grammar

(B)Vocabulary

(C)Listening

(D)Alloftheabove

2.Incross-culturalcommunication,whichfactorscancontributetomisunderstandings?

(A)Differentcommunicationstyles

(B)Differentinterpretationsofsilence

(C)Lackofculturalknowledge

(D)Alloftheabove

3.WhatarecommonwaystogreetinabusinesssettingintheUK?

(A)Handshake

(B)Hug

(C)Kissonthecheek

(D)AandC

4.Whenpreparingforabusinessnegotiation,whichfactorsshouldbeconsideredtounderstandculturaldifferences?

(A)Timeorientation

(B)Communicationstyle

(C)Decision-makingprocess

(D)Alloftheabove

5.Whichofthefollowingarecharacteristicsoflow-contextcultures?

(A)Communicationisdirectandexplicit

(B)Relationshipsarelessimportantthanthecontentofthemessage

(C)Littlerelianceonnon-verbalcommunication

(D)AandB

6.WhatareappropriatetopicsforsmalltalkinabusinesssettingintheUnitedStates?

(A)Weather

(B)Sports

(C)Politics

(D)AandB

7.WhichofthefollowingarecommonlyusedtensesinbusinessEnglishwriting?

(A)Presenttense

(B)Pasttense

(C)Futuretense

(D)Passivevoice

8.Whenconductingapresentationinamulticulturalbusinessenvironment,whichpracticescanenhanceclarity?

(A)Speakslowlyandclearly

(B)Usesimplelanguage

(C)Providevisualaids

(D)Alloftheabove

9.Whichofthesecanbeconsideredasculturaltaboosinbusinessinteractions?

(A)Discussingpersonalfinances

(B)Askingaboutsomeone'sage

(C)Commentingonphysicalappearance

(D)Alloftheabove

10.Whatarethemainpurposesofabusinessplan?

(A)Tosecurefunding

(B)Toguidebusinessoperations

(C)Tocommunicatewithpotentialinvestors

(D)A,B,andC

11.Inwhichofthefollowingsituationswoulditbeappropriatetouseaformaltoneinabusinessemail?

(A)Introducingoneselftoanewclient

(B)Requestinginformationfromasuperior

(C)Sendingathankyounoteafterameeting

(D)AandB

12.Whichofthefollowingareexamplesofbusinessdresscodes?

(A)Businesscasual

(B)Businessformal

(C)Smartcasual

(D)Alloftheabove

13.Whatarethebenefitsoflearningasecondlanguageforinternationalbusiness?

(A)Improvedcommunication

(B)Increasedculturalawareness

(C)Enhancedjobopportunities

(D)Alloftheabove

14.Whichofthefollowingareelementsofeffectivecross-culturalcommunication?

(A)Patience

(B)Open-mindedness

(C)Sensitivitytonon-verbalcues

(D)Alloftheabove

15.Whenmakingabusinessphonecall,whichpracticesareconsideredpolite?

(A)Identifyingoneselfimmediately

(B)Checkingifitisaconvenienttimetotalk

(C)Keepingtheconversationbriefandtothepoint

(D)AandB

16.Whichofthesecanbeusedasaculturaladaptationstrategyininternationalbusiness?

(A)Adaptingmarketingmessagestolocalculture

(B)Hiringlocalemployees

(C)Offeringproductstailoredtolocalpreferences

(D)Alloftheabove

17.WhatarethecomponentsofaSWOTanalysis?

(A)Strengths

(B)Weaknesses

(C)Opportunities

(D)Threats

18.Inabusinessletter,whichofthefollowingshouldbeincludedintheclosing?

(A)Acalltoaction

(B)Contactinformation

(C)Aprofessionalclosingphrase

(D)AandB

19.Whichofthefollowingarecommonlyusedformatsforabusinessreport?

(A)Memo

(B)Formalreport

(C)Informalreport

(D)Proposal

20.Whendealingwithconflictinamulticulturalteam,whichstrategiescanbeeffective?

(A)Activelistening

(B)Seekingtounderstandculturaldifferences

(C)Focusingontheissueratherthantheperson

(D)Alloftheabove

三、填空題（本題共10小題，每小題2分，共20分，請(qǐng)將正確答案填到題目空白處）

1.InbusinessEnglish,theterm"benchmarking"referstotheprocessofcomparingbusinesspracticesagainstthebestperformingcompaniesinthe________.

(__________)

2.Themainpurposeofamissionstatementistodefinethe________ofacompany.

(__________)

3.Whenpresentingfinancialdata,the"horizontalanalysis"involvescomparingthedataovera________.

(__________)

4.Incross-culturalcommunication,theconceptof"face"isparticularlyimportantin________cultures.

(__________)

5.Theterm"B2B"standsfor________.

(__________)

6.Abusinesslettershouldbeformattedwitha________margintoensureprofessionalism.

(__________)

7.TheHarvardBusinessReviewisawell-knownpublicationthatfocuseson________management.

(__________)

8.Inabusinessproposal,thesectionwherethecostsandpaymenttermsareoutlinediscalledthe________.

(__________)

9.Thepracticeof"downsizing"referstoreducingthenumberofemployeesinacompanyto________costs.

(__________)

10.The"SWOT"analysisisusedtoevaluatethe________,weaknesses,opportunities,andthreatsofabusiness.

(__________)

四、判斷題（本題共10小題，每題1分，共10分，正確的請(qǐng)?jiān)诖痤}括號(hào)中畫√，錯(cuò)誤的畫×）

1.InbusinessEnglish,"CC"inanemailstandsfor"carboncopy"andisusedtoindicatethatacopyoftheemailisbeingsenttootherpeople.(√/×)

2.Itisappropriatetouseacronymsandjargoninabusinesspresentationwithoutexplainingthem,astheyarecommonlyunderstoodinthebusinessworld.(√/×)

3.InJapanesebusinessculture,itisdisrespectfultosay"no"directly,andamoreindirectapproachisfavored.(√/×)

4.Abusinessplanisthesameasabusinessproposal,asbothoutlinethegoalsandstrategiesofacompany.(√/×)

5.Inhigh-contextcultures,communicationisoftenmoredirectandlessreliantonnon-verbalcues.(√/×)

6.A"hardsell"approachinsalesisconsideredappropriateinallculturesandsituations.(√/×)

7.ItisimportanttomaintaineyecontactduringabusinessconversationinWesternculturestoshowinterestandengagement.(√/×)

8.Acompany's"brandidentity"isthesameasits"brandimage".(√/×)

9.Inabusinessenvironment,itisacceptabletousefirstnamesimmediatelywhenmeetingsomeoneforthefirsttime.(√/×)

10.Culturalawarenessandsensitivityarenotimportantininternationalbusiness,aslongasthelanguagebarrierisovercome.(√/×)

五、主觀題（本題共4小題，每題5分，共20分）

1.DescribetheimportanceofbusinessEnglishintheglobalbusinessenvironment.Provideatleastthreereasonsandgiveexamplestosupportyourpoints.

(__________________)

2.Discussthechallengesofcross-culturalcommunicationininternationalbusinessnegotiations.Offerstrategiestoovercomethesechallenges.

(__________________)

3.Explainthedifferencebetweenabusinessletterandabusinessemail.Provideexamplesofsituationswhereeachismostappropriatetouse.

(__________________)

4.Outlinethekeycomponentsofasuccessfulbusinesspresentationinamulticulturalsetting.Discusshowculturaldifferencescanaffectthedeliveryandreceptionofthepresentation.

(__________________)

標(biāo)準(zhǔn)答案

一、單項(xiàng)選擇題

1.C

2.B

3.A

4.B

5.A

6.D

7.C

8.C

9.C

10.A

11.A

12.D

13.A

14.C

15.C

16.D

17.D

18.A

19.D

20.C

二、多選題

1.D

2.D

3.A

4.D

5.D

6.D

7.D

8.D

9.D

10.D

11.D

12.D

13.D

14.D

15.D

16.D

17.D

18.D

19.D

20.D

三、填空題

1.industrystandards

2.purpose

3.periodoftime

4.Asian

5.BusinesstoBusiness

6.wide

7.general

8.Fi