飯店英語(yǔ)教案

旅游專業(yè)英語(yǔ)——飯店英語(yǔ)Foreword:Goodmorningeverybody!I’msogladtoseeyouagaininthenewyear.WewilllearnNewEnglishforHoteltogetherinthisterm.Justlikebefore,Ihopeeverycanstudyhardandaskmorequestionstome,let’smakeprogresswitheachotherandyoucanmeettheneedsofyourjobinthefuturewithafluentEnglish.TherearesomedifferentfromGuidingEnglishwithEnglishforhotel.TherenosuchnewwordsinhotelEnglishandsomesentenceseasilyberepeated,soyoushouldpracticethesesentenceshardlyandcancommunicatewithdifferentpeopleindifferentsituation.ThecontentofhotelEnglishconcludetwoparts:oneissituationaldialogueswhichaboutbusinessofdifferentpartofahotel,theotherissometheoryaboutthisindustry.Theformerismoreimportantthanthelater.Themostimportantgoalisopenyourmouthtospeakandcommunicatewithothers.SoIhopeallofyoucanmasterthisimportantabilityandpracticeitbyheart.前言：各位同學(xué)早上好，非常高興在新年里再次和大家見(jiàn)面。這學(xué)期我們將一起學(xué)習(xí)賓館英語(yǔ)。和以前一樣，希望大家認(rèn)真練習(xí)，多問(wèn)問(wèn)題，讓我們一起進(jìn)步也希望你們將來(lái)能以一口流利的英語(yǔ)適應(yīng)工作的需要。賓館英語(yǔ)和導(dǎo)游英語(yǔ)有一些不同，賓館英語(yǔ)里沒(méi)有太多的生詞，很多句子都是重復(fù)的，所以同學(xué)們可以把這些句子記熟了這樣就可以在不同的場(chǎng)合和不同的人來(lái)交流。賓館英語(yǔ)包括兩大部分的內(nèi)容，一部分是業(yè)務(wù)方面的情景對(duì)話，另一部分是關(guān)于這個(gè)行業(yè)的理論性文章。當(dāng)然情景對(duì)話部分的內(nèi)容是比較重要的，我們最重要的目的就是讓你們擁有流利的英語(yǔ)口語(yǔ)。希望大家用心學(xué)習(xí)，熟練掌握這項(xiàng)重要的技能。Contentbeforeclass:reviewofhotelindustry1.WhatIsaHotel.A.Listentothetape,decidewhateachshortconversationisaboutandmark(∨)whereappropriate.CommercialHotelResortConventionHotelMotelAirportHotelInquiry1∨Inquiry2∨Inquiry3∨Inquiry4∨Inquiry5∨B.Listentothetapeandfillintheblankswiththewordsorphrasesyouhear.Ahotelisahomeawayfromhomeforallthetravelingguestswhoneedrest,food,anddrink.Ahotelwillenjoygreaterfinancialsuccessonlywiththegreatersatisfactiontheguestreceivefromtheirhomeawayfromhome.C.ListentothetapeandmatchthejobsinColumnAwiththedepartmentsinColumnB.AB1.chambermaidA.FrontOfficeDepartment2.receptionistB.FinanceDepartment3.RoomServicewaitressC.HousekeepingDepartment4.chiefcashierD.FoodandBeverageDepartmentD.Listentothetapeagainandcompletethefollowingconversationwiththeinformationyouhear.Man(M):Whatdoyoudointhehotel?Woman(W):IamachambermaidintheHousekeepingDepartment.M:Whatareyourduties?W:Well,mydutiesincludemakingsurethattheroomsarecleanandinorder.ButnextweekIwillbeworkingintheFoodandBeverageDepartment.M:Whatareyougoingtodothere?W:IwillbeaRoomServicewaitress.Iwillnotedownordersfromguestsandtakefoodtraysuptotheirrooms.Andwhat’syourjob?M:IusedtobeareceptionistintheFrontOffice,andnowIamworkingintheFinanceDepartmentasachiefcashier.W:Andwhatareyourresponsibilities?M:Iamresponsibleforpayingoutandreceivingmoney.W:Oh,that’sachallengingjob.E.Nowtrytodiscussasmanytypesofhotelsaspossibleinyourcityanddiscusstheirdifferencesinfunction.2．HowtoEntertheHotelWorldDialog1.WeHaveaDream(TwocollegestudentsofTourismManagementDept.aregoingtohavetheirinternshipinahotel.Nowtheyaretalkingabouttheircareerandambition)A:It’sluckythatwearegoingtoworkatWitzHoteltogetherfromtomorrowon.Wearetocreateahomeawayfromhomeforallthetravelingguestswithourownhands.B:Youbet.That’stheaimofthehotelbusinessandthemissionofthehotelstaff.A:Besides,ahoteliscalledamini-UnitedNations.Wecanmeetandservepeoplefromallwalksoflife.B:Andfromallovertheworld.Thatmakesusfeelproud,doesn’tit?A:Rightyouare.ButIamworryinghowtosatisfyeveryguest.B:Noworry,boy.Justrememberwhatourteacherssaidbeneatandsmartinappearance,courteoustoeveryone,andcooperativewithco-workers.A:Themostimportantqualityisareallikingforpeopleandawarmdesiretohelpthem.B:Totellyouthetruth,IhopesomedayIwillbecomeamanager,eventhegeneralmanager.A:SodoI.Butcanyoutellmewhatmanagementis?B:Managementmeanstogetthingsdomebytherightpeople.Hotelmanagementishotelservicemanagement.Goldenmanagementhatchesgoldenservice.A:OK.Ontheotherhand,thesuccessofmanagementdependsontheserviceofallemployees.Serviceistheessenceofourcareer.B:Romewasnotbuiltinaday.Solet’sworkstillharder.A:Andrealizeourdream.Dialog2.Ajob-huntingInterview(TheHumanResourceManager,withtheinterviewee’sresumeinhishand,isnowgivingheraninterview.)Manager(M):Misspen,sitdown,please.Interviewee(I):Thankyou.M:Now,pleasetellmewhyyouwanttoworkinahotel.I:Ienjoyworkingwithpeople.Inahotel,Icanservicedifferentpeopleandfulfilltheirrequirements.Inreturn,myguestsarefriendlytomeandthismakesmehappy.M:Butwhydoyouchoosetoworkinourhotel?I:Well,yoursisafamousfive-starjoint-venturehotel.It’smanagerialsystemfitsmewell.That’sthereasonIchoosetocomehere.M:Yourresumeshowsthatyouworkedasajuniorsupervisorsometime.What’syourunderstandingofasupervisor?I:Inoneword,asupervisoristhelinkingpinbetweenthepeoplewhodothejobandthepeoplewhosetthehotel’sgoals.M:Then,whatisagoodsupervisorinyouropinion?I:Tomyknowledgeandexperience,agoodsupervisorshouldbefirmandplayfair,relyontheteamworkandfulfilltheguests’reasonablerequirementswithrespectandefficiency.M:Mm.NowIhaveaskedyoumanyquestions.Doyouhaveanythingtoaskme?I:Well,mayIknowsomethingaboutthesalarypackage?M:Thestartingsalaryforthefirstthreemonthsis3,000yuanRMB,plusbonusandmeals.There’llbeperiodicalincreasebasedonyourjobperformanceandhotelpolicies.I:That’squitereasonable.M:Onemorething,whenwillyoubeavailable?I:Anytimenextweekwilldo.M:OK.We’llletyouknowourdecisionwithinfivedays.Thankyouforcoming.I:Thankyouforyourtime,sir.A:Listentothetapeandtell:1.theaimofahotel2.thereasonwhyahoteliscalledamini-UnitedNations3.themostimportantqualitythehotelstaffmusthave4.thedefinitionofmanagement5.therelationbetweenserviceandmanagementB:Answertheinterviewer’squestioninamoreappropriateway.1.Interviewer:Couldyoutellmesomethingaboutyoureducationbackground?Interviewee:Here’sacopyofmyresume.Justrefertoit,please.2.Interviewer:Whydoyouwanttoworkinahotel?Interviewee:BecauseIamoutofjob.Icomeheretotrymyluck.3.Interviewer:Whydoyouchoosetoworkinourhotel?Interviewee:JustbecauseIsawyourad.inthenewspaper.4.Interviewer:Thankyouforcoming.Interviewee:Youarewelcome.3.SummaryofOurWorkThehotelIndustry1.Whatisahotel?Atfirst,anestablishmentheldoutbytheproprietorasofferingfood,drinkand,ifsorequired,sleepingaccommodation.Thehoteloftodayisahighlyorganizedcommercialentity,whichconsistsofmanydepartmentsandtherearefivemostessentialdivisionsnamely,theRoomDivision,theFood&BeverageDivision,theSales&MarketingDivision,theAccountingDivisionandtheMaintenanceEngineeringDivision.2.Whatservicesandfacilitiesdoesahotelprovide?Besidesaccommodations,foodandbeverages,suchotherservicesasprovidingmoderntelecommunicationfacilities,conventionhallsandrecreationcenters,swimmingpools,bodybuildingrooms,shoppingcenters,banks,mails,bookstores,fax,flowershopsandbeautyparlors.3.Whydowesaythatservingguestsisindeedanart?Serviceisunderstanding,anticipatingandfulfillingneedsofothers,anddoingitgraciouslyandwillingly.Whoevertheguestis,heorshemustbetreatedasaVIP.Inthissensewesayservicefirstandguestsforemost.4.ConsolidatinA:Role-playStudythelistsgivenbelow:1.Whatareyourlong-termandshort-termgoals?2.Whatdoyoufeelareyourgreateststrengthandweakness?

3.WhyshouldIhireyou?4.Describeyourmostrewardingjobexperience.5.Whatdoyoudoinyoursparetime?B:Decidewhattypesofhotelyouwouldrecommendtothefollowingpersons:CommercialhotelresidenthotelconventionhotelresortMotelboatelbed-and-breakfastinnairporthotelGuestA:I’dliketodobusinessinyourcityandtrytosellthisnewwashingmachine.GuestB:I’mflyingfromyourcitytoNewYorkearlytomorrowmorning.GuestC:I’vebeenhitch-hikingfromBeijingtoyourcity.ArethereanycheapplaceswhereIcouldstayovernight?GuestD:I’marrangingtheAnnualConferenceofAmericanHoteliers.GuestF:MywifeandIwouldliketospendaweek’sholidayattheseaside.5.Homework:Prepareaninterview.(Ahotelwantstohireafrontofficeemployee)UnitoneMakingReservation1.Warming-upExercises(P3)(1)ReadandTranslatetheforeword.(2)Exercise1.LookattheReservationFormbelow,whatinformationshouldyougetfromaguestwhenhandlingareservation?(3)Exercise2~8(Alloftheseneedaskingsomestudentstoanswer.)2.Whattodoinhandlingroomreservations(MP3Rr8:16”-14:48’A.Listentothetape,decidewhateachshortconversationisaboutandmark(∨)whereappropriate.(把表格畫在黑板上，放錄音，讓學(xué)生回答)RoomtypeNo.ofNightsDateRoomRateConversation1Conversation2Conversation3Conversation4Conversation5B.Listentothetapeandfillinthereservationformwiththeinformationyouhear.NameMr.□ArrivalDateMrs.□No.ofNightsMiss.□AddressTelephoneNo.ofPersonsSingle□Double□Twin□Suite□RateRemarksC.Listentothetapeagainandcompletethefollowingconversationwiththeinformationyouhear.Receptionist(R):WitzHotel.?Customer(C):Ireserveasingleroomfor.R:,sir.Your,please?

C:April19th.R:Well,….Ah,yes,wedohaveasingleavailable.MayIhave?C:AlexanderMoore.Thatis,A-L-E-X-A-N-D-E-RforAlexander,andM-O-O-R-EforMoore.R:Thankyou,Mr.Moore.CouldIhaveyour,please?C:IliveinNo.32,HillStreetR:Fiftydollarspernight,including.C:Isee.Onemorething,Iamavegetarian.MaybeIamaboutfood.R:,sir.We’llofit.D:Nowtrytodiscusswhatmustsareincludedinhandlingaroomreservation.3.HowtoHandleRoomReservations（1）.教材上的四段對(duì)話。（2）.練習(xí)上的有錄音的兩段對(duì)話。A．Listentothedialogscarefully,andtell1.Whattypesofroomsthehotelprovides.2.Howtofindoutwhentheguestwantsaroom.3.Howtofindoutwhentheguestwantsaroom.4.Howtoconfirmareservation.5.Howtoconcludeareservation.B:FillinthegroupreservationformwiththeinformationyoulearnedfromDialog2.GROUPRESERVATIONREQUESTDateofArrival:NumberofNights:TimeofArrival:Persons:Guestrooms:SingleDoubleSuites:JuniorDeluxeNameofApplicant:NameofGroup:Rate:Single:400yuanRMBDouble:640yuanRMBJuniorSuite:720yuanRMBDeluxeSuite:1,100yuanRMB·Check-outtime:12:00noon·Reservationshelduntil6:00PMunlessanadvanceddepositofoneday’sratehasbeenreceived.Receivedby:C.Saythefollowinginamorecourteousway1.What’syourname?2.Wecan’tarrangeanyroomforyousincethehotelisfull.3.Justaminute,I’mbusynow.4.That’sourcheapestroom.4.SummaryofOurWorkRoomReservationReservationsareanimportantFrontOfficefunctionbecausemostguestsmakearrangementsinadvanceoftheirhotelstay.AneffectivereservationprocesscanenhancetheabilityoftheFrontOfficetoplan,tocoordinate,andtostaffFrontOfficeactivities.Therearesixmainstepsinvolvedinthereservationprocess.First,thereservationistreceivesaninquiryinperson,overthephone,inthemail,byfax,orthroughacentralreservationsystem.Second,thereservationistcomparestheinquirywithpreviousreservationstodeterminetheavailabilityofrooms.Third,thereservationistcreatesatelephonenumber,thenumberofpeopleinaguest’sparty,theexpectedtimeofarrival,andanyspecialrequirements.Fourth,thereservationistmaintainsthereservationrecordbymakinganychangesorcancellationsasneeded.Finally,thereservationistproducesmanagementreportsthatsummarizedailyreservationsactivities.Thereareseveraltypesofroomreservationsinourbusiness.Forguestswhowanttobecertainthatroomsareavailableupontheirarrival,thehotelcanarrangeaguaranteedreservation.Indoingso,guestsagreetopayfortheirroomseveniftheroomsarenotused.Thehotelwillholdroomsforguestsstillcheck-outtimeonthedayfollowingtheexpecteddayofarrival.Otherwisethereservationsarenon-guaranteed.Whilethereareseveraltypesofguaranteedreservations,themostcommonwayisthecreditcardguaranteedreservations,wherethehotelkeepsrecordsoftheguest’screditcardaccountnumber.Thethirdtypeisconfirmedreservations.Itdetailstheintentofbothpartiesandincludesthematerialpointsoftheagreement.Ifthereservationismadeearlierenough,thehotelmaymailtheguestawrittenconfirmation,whichtheguestisexpectedtoproduceatregistration.Hotelmayalsoestablishotherwaysofreservationsfortheirownuse,basedoncriteriasuchantypeofguestorsourceofreservation.ExamplesincludeVIPreservations,conventiondelegatereservations,travelagentreservations,andpaid-in-advancereservations.Allthesebelongtothefourthtype—hotel-specificreservations.Answerthefollowingquestions.(ppt)Whyisreservationanimportantfrontofficefunction?Pleaseexplainthemainstepsinahotelreservation.Whatshouldbeincludeinareservationrecord?Whatisthedifferencebetweenaguaranteedreservationandanonguaranteedreservation?Howcanaguestobtainaguaranteedreservation?5.Consolidation(ppt)Roleplay:Makeupaconversationtomatchthedetailinthefollowing.(1).Name:(2).Persons:2adultsTypeofaccommodationrequired:Onetwin-beds-roomRate:688yuanRMBArrivalDate:April24th,2006DepartureDate:April26th,2006PhoneNumber:PaymentInstructions:AmericanExpressRemarks:MaystayoneextranightReceivedBy:ReadingofUnitOneHotelsintheWorld·NotestotheReading1.WorldTourismOrganization世界旅游組織2.inventoryofrooms客房數(shù)量3.occupancy(飯店)客房占用率，客房出租率4.roomrate房?jī)r(jià)5.bargainingpower討價(jià)還價(jià)的能力6.touroperator旅游經(jīng)營(yíng)者，旅游批發(fā)商7.economicrecession經(jīng)濟(jì)衰退8.shark鯊魚(yú)9.Forthebigthefutureisrosy.規(guī)模越大，前景越好10.HospitalityFranchiseSystem飯店特許經(jīng)營(yíng)制度Franchiseagreement特許協(xié)定Franchisefee獲得特許權(quán)的購(gòu)買費(fèi)Franchisee特許權(quán)承受者Franchisor特許權(quán)讓渡者11.competeonequaltermswith…在同等條件下競(jìng)爭(zhēng)12.starratings旅館星級(jí)13.budgettraveler經(jīng)濟(jì)型旅游者Budgethotel廉價(jià)旅館Budget-mindedclient計(jì)較旅游開(kāi)支的客人14.productsegmentation(市場(chǎng))與產(chǎn)品有關(guān)的分類Marketsegmentation市場(chǎng)類別，市場(chǎng)分割15.membership會(huì)員資格16.countryhotel鄉(xiāng)村旅館17.prestigehotel有名望的旅館·ExercisesI.Questionsfordiscussion1.Whatroledohotelsplayinthetouristaccommodation?2.Whatisthemajortrendofthehotelgroupsinrecenttimes?3.Whatisahotelchain?4.Howdoindependenthotelsmakethemmorecompetitive?II.Therearesomeabbreviationsusedinabusinessletter.Matchtheabbreviationonthelefttothefullwordsontheright.1.Cca.PostScripts(附言)2.P.S.b.Doctor(博士)3.P.P.c.Carboncopy（抄送，抄至）4.Dr.d.PerPor（代簽）5.Prof.e.Professor（教授）6.Encl.(Enc.)f.Enclosure（附件）7.Messersg.Attentionline（親閱）8.Attn.(Att.)h.Messieurs（先生們）IV．TranslatethefollowingpassagesintoEnglish飯店行業(yè)的歷史是從客棧和小酒店開(kāi)始的。它們?yōu)槁眯姓咛峁╋嬍?、住宿，但通常都很?jiǎn)單，旅行者還常常與其他客人共享床鋪。服務(wù)很周到，但缺乏今天客人們所需要的舒適。以前的小酒店與今日遍布全球的豪華飯店有天壤之別。交通的變化使食宿業(yè)發(fā)生了深刻的變化。航空業(yè)的發(fā)展使人們到邊緣地區(qū)旅行成為可能，度假飯店的發(fā)展就是這一發(fā)展中的一部分，而且，人們因公出差也比過(guò)去多多了。隨著新的特許權(quán)的發(fā)展，連鎖飯店之間的競(jìng)爭(zhēng)將越來(lái)越激烈。Thehistoryofhospitalitybegunwiththetavernandinn.Althoughtheyofferedfoodandsheltertotravelers,thefoodwasusuallysimpleandtravelersoftenhadtosharebedswithotherguests.Theservicewasfriendly,buttheaccommodationslackedthecomfortourclienteleexpectstoday.Theinnsofthepastwerecertainlydifferentfromthedeluxehotelsallovertheworldtoday.Theairlineindustrynowallowsthepublictotraveltoremoterplaces.Thegrowthofresortsispartofthisdevelopment.Also,peopletravelonbusinessmuchmorethantheywereabletointhepast.Withthegrowthofnewfranchises,thecompetitionamongthechainsisincreasing.UnitTwoCheckinForewords:CheckinisanotherimportantfunctionoftheFrontOffice,Inthisunit,thestudentsshouldknowtheinformationincludedinregistrationforms,howtoregisterFITS,howtoregistergroupsandhowtoreceivingwalk-inguests.1.Warming-upExercises(1).Passageofpage13(2).Exercise:a.Orderb.RegistrationFormofTemporaryResidencec.Fromquestion3toquestion5,asksomebodytotalkaboutit.2.NotestotheDialogues(1)arrivallist(2)awalk-inguest(3)keycard(4)CYTS(5)confirmedfax(6)registrationform(7)amorningcall(8)luggagecollect(9)buffet(10)breakfastvoucher(11)signonthebottomrighthandcorner(以下為另加的NOTS)(12)FIT(ForeignIndividualTourist)(13)Groupvisa(14)Bellman(15)executivefloor(16)fortnight

n．十四日，兩星期3.DialoguesofTeachingMaterial(Actingandtranslating)4.UsefulSentencePatterns(以下部分為第二單元中有MP3的聽(tīng)力練習(xí)部分)1．Whatdoyouknowaboutaregistrationform.A.Listentothetape,decidewhateachshortconversationisaboutandmark(∨)whereappropriate.NationalityLengthofStayOccupationWaysofPayingRoomTypeDialog1Dialog2Dialog3Dialog4Dialog5B.Listentothetapeandfillintheregistrationformwiththeinformationyouhear.REGISTRATIONCARDROOMNO.ARRDATEDEPDATEADULTCHILDRATESURNAMEFORENAMEHOMEADDRESSOCCUPATIONCOMPANYNAME&ADDRESSNATIONALITYPASSPARTNO.NEXTDESTINATIONACCOMMODATIONSREQUREDSINGLE□DOUBLE□JUNIORSUITE□DELUXESUITE□MYACCOUNTWILLBESETTLEDBYCASH□CHECK□COMPANYACCOUNT□AMERICANEXPRESS□VISA□OTHERCREDITCARD□SPECIMENSIGANATURECLERK’INITIALSC.Listentothetapeagainandcompletethefollowingconversationwiththeinformationyouhear.D.Nowtrytodiscusswhatinformationshouldbeincludedinfillingoutaregistrationform.2.HowtoregisterguestsDialog1.CheckinginFITs(Thereceptionistischeckinginacouple)A.Readtheabovedialogscarefully,andtell:1.Howtogreetaman,awoman,acoupleorapartyofmenandwomen.2.Howtogettheguests’passports3.Howtoasktheguesttofillintheregistrationform4.Howtoaskforadeposit5.HowtofinishtheconversationpolitelyB.Discussinclassaboutthejobproceduresofthecheck-inservice.(以下為本單元練習(xí)部分)1．ExercisesofBook.2.Answerthefollowingquestions.(1)Whatcharactersshouldthereceptionisthavetosatisfythenewlyarrivedguests?(2)Doyouthink“asmalltalk”isnecessarywhileregisteringguests?Whyorwhynot?3.Matchtheguests’requestswiththereceptionist’sresponses.Guest:CanIgouptotheroomnow?CanIcheckinnow?CanIgetasnackbeforeIgouptotheroom?Canyoufillintheregistrationformforme?Ihavetomakeaphonecall.CanIgetanearlybreakfast?I’vetocatchaplanetat6:00tomorrowmorning.Receptionist:Certainly.Ifyou’dliketogivemeyourpassport,Yes.Ifyou’dliketofillinthiscard,Yes,indeed.Ifyou’dliketogotothecoffeeshop,Yes.Ifyou’dliketofillinarequesttoRoomService,Yes,ofcourse.Ifyou’dliketofollowtheporter,youcangetalightmeal.he’lltakeyouupIcanfillinsomeofthedetails.I’llgiveyouthekeytotheroom.theycanserveyoubreakfastinyourroomatanytime.UnitThreeBellServiceForewords:Thebellservicehasthemostfrequentcontractwiththeguests.Itsstaffisveryimportantpartofthereceptionprocess.Thebellmanusuallyworksnexttothefrontdesk.Insomehotels,thebellmandosetakecareoftheguest’sluggage.Heusesacartwhenmovingluggage.1.Warming-upExercises(1).Passageofpage24.(2).Exercise:a.Whatarethemainresponsibilitiesofthebellman?b.Isthebellmanresponsibleforcarryingtheluggagetotheroom?c.Doesthebellmanhavetoknockatthedoorwhenheescortstheguesttotheroomforfirsttime?d.Isitnecessaryforthebellmantointroducetheservicesandfacilitiesofthehoteltotheguest?2.NotestotheDialogues3.DialoguesofTeachingMaterial(Actingandtranslating)4.UsefulSentencePatterns5.ExercisesofBook.UnitFourConciergeServiceForewords:Theconciergeisanothernamefortheheadhallporterandisanimportantpositioninlargehotels.Thepersonalityrequiredforaconciergeshouldbecourteous,professional,friendlyandreadytosmile.Theconciergehasthedutiesmainlyincontractingcompaniesoutsidethehotel,e.g,makingbookings,helpingwithtravelarrangements,knowingwhatlocalservicesareavailable,anddeliveringmails.2.NotestotheDialogues3.DialoguesofTeachingMaterial(Actingandtranslating)4.UsefulSentencePatterns(以下部分為第四單元中有MP3的聽(tīng)力練習(xí)部分)Fr.21’1．Whatdoyouknowaboutaregistrationform.A.Listentothetape,decidewhateachshortconversationisaboutandmark(∨)whereappropriate.ConfirmingBaggageBookingTrainTicketsOrderingaTaxiOfferingTouristInformationOfferingMailServiceDialog1Dialog2Dialog3Dialog4Dialog5B.Listentothetapeandanswerthequestionswiththeinformationyouhear.1.Whereistheguestgoing?2.Howmanyticketsdosetheguestwant?3.Whendoesthetrainleave?4.What’sthetrainnumber?5.Howmuchdoesaticketcost,excludingservicecharge?C.Listentothetapeagainandcompletethefollowingconversationwiththeinformationyouhear.Concierge(C):Goodmorning,madam.MayIhelpyou?Guest(G):I’dliketogotoBeijing().Couldyoubooktrainticketsforme?C:Certainly,madam.Howmanytickets()?G:Twosoftberths,please.C:Pleasewaitamoment.Letme(),….Sorrytohavekeptyouwaiting,madam.()onNo.14train.Itleavesat4:00PM/G:Good.Howmuch?C:450yuanRMBperticket,including().G:OK.Hereisthemoney.C:Thankyou.Hereisthereceipt.Pleasewritedown().I’llhavetheticketssentuptoyourroomthisafternoon.D.Nowtrytodiscusswhatareincludedinaconcierge’sroutine.E.Listentothedialogsandanswerquestions.1.Readthedialogsandthenotescarefully,andtell:(1)Whythebellmanshouldprecedethenewlyarrivedguestintotheroom.(2)Whathotelservicesshouldbeintroduced.(3)Whatroomfacilitiesshouldbeintroduced.(4)Whytheconciergecan’tofferanymedicineontheguest’srequest.F.Saythefollowinginamorecourteousway.1.It’sfaraway.Justtakeataxi.Youcanaffordit.2.Notfeelingwell?Gotothehospitalnexttoourhotel.3.Thetapwaterisdrinkable.Nothermosatall.4.Thankyouverymuch.Butwecan’ttaketrips.(以下為本單元練習(xí)部分)1．ExercisesofBook.2.Answerthefollowingquestions.Appendix1.Somerecessionarywordsroomrate房?jī)r(jià)standardrate標(biāo)準(zhǔn)價(jià)en-suite套房familysuite家庭套房twinroom帶兩張單人床的房間doubleroom帶一張雙人床的房間advancedeposit定金reservation訂房間registration登記ratesheets房?jī)r(jià)表tariff價(jià)目表cancellation取消預(yù)定imperialsuite皇室套房presidentialsuite總統(tǒng)套房suitedeluxe高級(jí)套房juniorsuite簡(jiǎn)單套房minisuite小型套房honeymoonsuite蜜月套房penthousesuite樓頂套房unmaderoom未清掃房onchange待清掃房valuables貴重品porter行李員luggage/baggage行李registered/checkedluggage托運(yùn)行李lightluggage輕便行李baggageelevator行李電梯baggagereceipt行李收據(jù)trolley手推車storageroom行李倉(cāng)briefcase公文包suitbag衣服袋travellingbag旅行袋shoulderbag背包trunk大衣箱suitcase小提箱nametag標(biāo)有姓名的標(biāo)簽regularflight正常航班non-scheduledflight非正常航班internationalflight國(guó)際航班domesticflight國(guó)內(nèi)航班flightnumber航班號(hào)airport機(jī)場(chǎng)airlineoperation航空業(yè)務(wù)alternateairfield備用機(jī)場(chǎng)landingfield停機(jī)坪internationalterminal國(guó)際航班候機(jī)樓domesticterminal國(guó)內(nèi)航班候機(jī)樓controltower控制臺(tái)jetway登機(jī)道air-bridge旅客橋visitorsterrace迎送平臺(tái)concourse中央大廳loadingbridge候機(jī)室至飛機(jī)的連接通路airlinecoachservice汽車服務(wù)shuttlebus機(jī)場(chǎng)內(nèi)來(lái)往班車informationdesk問(wèn)訊處

receptionoffice接待室

hotelregister旅客登記簿

registrationform登記表

newsstand售報(bào)處

postalservice郵局服務(wù)處

shop小賣部

bar酒吧間

lounge休息廳

roofgarden屋頂花園

billiard-room撞球房

dining-room,dininghall餐廳

men'sroom男盥洗室

ladies'room女盥洗室

cloak-room存衣處

basement地下室

cellar地窖

broomcloset雜物室

roomnumber房間號(hào)碼

roomkey房間鑰匙

suite一套房間

singleroom單人房間

doubleroom雙人房間

sitting-room,living-room起居室

sofa,settee長(zhǎng)沙發(fā)

easychair安樂(lè)椅

armchair扶手椅

wickerchair藤椅

foldingchair疊椅

swivelchair轉(zhuǎn)椅

rockingchair搖椅

stool凳子

bench條凳

teatable茶幾

bookcase書櫥

bookshelf書架

wardrobe衣柜

built-inwardrobe,c