《質(zhì)量員》課件-質(zhì)量管理的基本概念

質(zhì)量員QualityOfficer質(zhì)量管理的基本概念BasicconceptsofqualitymanagementCONTENTS工程質(zhì)量Engineeringquality02質(zhì)量管理Qualitymanagement03質(zhì)量體系Qualitysystem0401質(zhì)量Quality工程質(zhì)量管理的特點Characteristicsofengineeringqualitymanagement05質(zhì)量管理的原則與程序Principlesandproceduresofqualitymanagement06質(zhì)量的定義是：一組固有特性滿足需求的程度。可從以下四個方面來理解：Thedefinitionofqualityis：thedegreetowhichasetofinherentcharacteristicsmeettherequirements.Itcanbeunderstoodinfourways:⑴質(zhì)量不僅是指產(chǎn)品質(zhì)量，也可以是某項活動或過程的工作質(zhì)量，還可以是質(zhì)量管理體系運行的質(zhì)量。(1)Qualityisnotonlythequalityofaproduct,butalsothequalityoftheworkofanactivityorprocess,andthequalityoftheoperationofaqualitymanagementsystem.⑵特性是指區(qū)分的特性。固有的或賦予的；定性的或定量的。(2)Identityisthecharacteristicofdistinction.Inherentorgiven;qualitativeorquantitative.質(zhì)量Quality質(zhì)量的定義是：一組固有特性滿足需求的程度?？蓮囊韵滤膫€方面來理解：Thedefinitionofqualityis：thedegreetowhichasetofinherentcharacteristicsmeettherequirements.Itcanbeunderstoodinfourways:⑴質(zhì)量不僅是指產(chǎn)品質(zhì)量，也可以是某項活動或過程的工作質(zhì)量，還可以是質(zhì)量管理體系運行的質(zhì)量。(1)Qualityisnotonlythequalityofaproduct,butalsothequalityoftheworkofanactivityorprocess,andthequalityoftheoperationofaqualitymanagementsystem.⑵特性是指區(qū)分的特性。固有的或賦予的；定性的或定量的。(2)Identityisthecharacteristicofdistinction.Inherentorgiven;qualitativeorquantitative.質(zhì)量Quality質(zhì)量的定義是：一組固有特性滿足需求的程度?？蓮囊韵滤膫€方面來理解：Thedefinitionofqualityis：thedegreetowhichasetofinherentcharacteristicsmeettherequirements.Itcanbeunderstoodinfourways:⑶滿足要求就是應滿足明示的、通常隱含的或必須履行的需要和期望(3)Meetingrequirementsmeansmeetingexplicit,usuallyimplicit,ormandatoryneedsandexpectations⑷顧客和其他相關(guān)方對產(chǎn)品過程或體系的質(zhì)量要求是動態(tài)的、發(fā)展的和相對的。(4)Thequalityrequirementsofcustomersandotherinterestedpartiesforaproductprocessorsystemaredynamic,evolvingandrelative.質(zhì)量Quality質(zhì)量的定義是：一組固有特性滿足需求的程度?？蓮囊韵滤膫€方面來理解：Thedefinitionofqualityis：thedegreetowhichasetofinherentcharacteristicsmeettherequirements.Itcanbeunderstoodinfourways:⑶滿足要求就是應滿足明示的、通常隱含的或必須履行的需要和期望(3)Meetingrequirementsmeansmeetingexplicit,usuallyimplicit,ormandatoryneedsandexpectations⑷顧客和其他相關(guān)方對產(chǎn)品過程或體系的質(zhì)量要求是動態(tài)的、發(fā)展的和相對的。(4)Thequalityrequirementsofcustomersandotherinterestedpartiesforaproductprocessorsystemaredynamic,evolvingandrelative.質(zhì)量Quality1、質(zhì)量

Quality質(zhì)量的主體是“產(chǎn)品”，如建成的辦公樓、宿舍等有形產(chǎn)品，或無形產(chǎn)品，如監(jiān)理規(guī)劃、活動工程等；也可以是某個組織或個人，以及以上各項的組合。Thesubjectofqualityisa"product",suchasatangibleproductsuchasacompletedofficebuildingordormitory,oranintangibleproductsuchasasupervisoryplanoraneventproject;itcanalsobeanorganisationoranindividual,andacombinationofalloftheabove.質(zhì)量Quality質(zhì)量的主體不僅包括活動、過程、組織體系或人，以及他們的組合。Thesubjectofqualityincludesnotonlyactivities,processes,organisationalsystemsorpeople,butalsocombinationsofthem.“質(zhì)量需求”通常被轉(zhuǎn)化為有規(guī)定準則的特性，如適用性、安全性、經(jīng)濟性、可靠性、美觀等等。在許多情況下，需要隨時間、環(huán)境的變化而改變。明確需求是指在合同、標準、規(guī)范、圖紙、技術(shù)文件中已經(jīng)作出明確確定的要求；隱含需要則應加以識別和確定。"Qualityrequirements"areoftentranslatedintocharacteristicswithdefinedcriteriasuchassuitability,safety,economy,reliability,aesthetics,etc.Inmanycases,theyneedtochangeovertimeandinresponsetochangingcircumstances.Explicitrequirementsarethosethathavebeenclearlyidentifiedincontracts,standards,specifications,drawingsandtechnicaldocuments;implicitrequirementsshouldbeidentifiedanddefined.1、質(zhì)量

Quality“滿足需求”不僅是對客戶的，還應考慮到社會的需要，符合國家有關(guān)的法律、法規(guī)的要求。如某些產(chǎn)品雖然能適應顧客的需要，但不符合行業(yè)規(guī)范及國家標準的要求，同樣認為不具有所要求的質(zhì)量，即不符合質(zhì)量要求。"Satisfyingdemand"isnotonlyforthecustomer,butshouldalsotakeintoaccounttheneedsofsocietyandmeettherequirementsofrelevantnationallawsandregulations.Ifcertainproductsdonotmeettherequirementsofindustrynormsandnationalstandards,althoughtheycanbeadaptedtotheneedsofcustomers,theyarealsoconsiderednottohavetherequiredquality,thatistheydonotmeetthequalityrequirements.2、工程質(zhì)量

Engineeringquality工程質(zhì)量是指滿足業(yè)主需要的,符合國家現(xiàn)行的有關(guān)法律、法規(guī)、技術(shù)標準、設(shè)計文件及工程合同規(guī)定的特性綜合，也可定義為工程固有的特性、安全和使用功能滿足相關(guān)標準規(guī)定、合同約定和隱含要求的程度。Projectqualityisthecombinationofcharacteristicsthatmeettheneedsoftheownerandconformtotherelevantnationallaws,regulations,technicalstandards,designdocumentsandtheprovisionsoftheprojectcontract,andcanalsobedefinedasthedegreetowhichtheinherentcharacteristics,safetyandusefunctionsoftheprojectmeettheprovisionsoftherelevantstandards,contractualagreementsandimpliedrequirements.1.適用性——功能要求，即滿足各種性能如理化性能、結(jié)構(gòu)性能、使用性能、外觀性能等。1.Suitability-functionalrequirements,thatismeetingvariouspropertiessuchasphysicalandchemicalproperties,structuralproperties,useproperties,appearanceproperties,etc.3.安全性——結(jié)構(gòu)安全、人身和環(huán)境免受危害的程度。3.Safety-theextenttowhichstructuresaresafeandpeopleandtheenvironmentareprotectedfromhazards.2.耐久性——壽命要求，竣工后滿足規(guī)范要求的合理使用壽命周期。2.Durability-lifeexpectancyrequirements,reasonablelifecycleaftercompletiontomeetcoderequirements.其特性表現(xiàn)在以下六個方面：Itscharacteristicsaremanifestedinthefollowingsixareas:工程質(zhì)量Engineeringquality1.適用性——功能要求，即滿足各種性能如理化性能、結(jié)構(gòu)性能、使用性能、外觀性能等。1.Suitability-functionalrequirements,thatismeetingvariouspropertiessuchasphysicalandchemicalproperties,structuralproperties,useproperties,appearanceproperties,etc.3.安全性——結(jié)構(gòu)安全、人身和環(huán)境免受危害的程度。3.Safety-theextenttowhichstructuresaresafeandpeopleandtheenvironmentareprotectedfromhazards.2.耐久性——壽命要求，竣工后滿足規(guī)范要求的合理使用壽命周期。2.Durability-lifeexpectancyrequirements,reasonablelifecycleaftercompletiontomeetcoderequirements.工程質(zhì)量Engineeringquality其特性表現(xiàn)在以下六個方面：Itscharacteristicsaremanifestedinthefollowingsixareas:1.適用性——功能要求，即滿足各種性能如理化性能、結(jié)構(gòu)性能、使用性能、外觀性能等。1.Suitability-functionalrequirements,thatismeetingvariouspropertiessuchasphysicalandchemicalproperties,structuralproperties,useproperties,appearanceproperties,etc.3.安全性——結(jié)構(gòu)安全、人身和環(huán)境免受危害的程度。3.Safety-theextenttowhichstructuresaresafeandpeopleandtheenvironmentareprotectedfromhazards.2.耐久性——壽命要求，竣工后滿足規(guī)范要求的合理使用壽命周期。2.Durability-lifeexpectancyrequirements,reasonablelifecycleaftercompletiontomeetcoderequirements.工程質(zhì)量Engineeringquality其特性表現(xiàn)在以下六個方面：Itscharacteristicsaremanifestedinthefollowingsixareas:4.可靠性——規(guī)定時間、條件下，完成預定功能的能力。4.Reliability-theabilitytocompletetheintendedfunctionunderspecifiedtimeandconditions.6.與環(huán)境的協(xié)調(diào)性——與生態(tài)環(huán)境、經(jīng)濟環(huán)境、已建工程相協(xié)調(diào)，實現(xiàn)可持續(xù)發(fā)展的要求。6.Harmonisationwiththeenvironment-harmonisationwiththeecologicalenvironment,theeconomicenvironmentandtheconstructedworkstoachievetherequirementsofsustainabledevelopment.5.經(jīng)濟性——從規(guī)劃、勘察、設(shè)計、施工到整個產(chǎn)品使用壽命周期內(nèi)的成本和消耗的費用。5.Economy-thecostandconsumptionoftheproductfromplanning,survey,designandconstructionthroughitslifecycle.工程質(zhì)量Engineeringquality其特性表現(xiàn)在以下六個方面：Itscharacteristicsaremanifestedinthefollowingsixareas:4.可靠性——規(guī)定時間、條件下，完成預定功能的能力。4.Reliability-theabilitytocompletetheintendedfunctionunderspecifiedtimeandconditions.6.與環(huán)境的協(xié)調(diào)性——與生態(tài)環(huán)境、經(jīng)濟環(huán)境、已建工程相協(xié)調(diào)，實現(xiàn)可持續(xù)發(fā)展的要求。6.Harmonisationwiththeenvironment-harmonisationwiththeecologicalenvironment,theeconomicenvironmentandtheconstructedworkstoachievetherequirementsofsustainabledevelopment.5.經(jīng)濟性——從規(guī)劃、勘察、設(shè)計、施工到整個產(chǎn)品使用壽命周期內(nèi)的成本和消耗的費用。5.Economy-thecostandconsumptionoftheproductfromplanning,survey,designandconstructionthroughitslifecycle.工程質(zhì)量Engineeringquality其特性表現(xiàn)在以下六個方面：Itscharacteristicsaremanifestedinthefollowingsixareas:4.可靠性——規(guī)定時間、條件下，完成預定功能的能力。4.Reliability-theabilitytocompletetheintendedfunctionunderspecifiedtimeandconditions.6.與環(huán)境的協(xié)調(diào)性——與生態(tài)環(huán)境、經(jīng)濟環(huán)境、已建工程相協(xié)調(diào)，實現(xiàn)可持續(xù)發(fā)展的要求。6.Harmonisationwiththeenvironment-harmonisationwiththeecologicalenvironment,theeconomicenvironmentandtheconstructedworkstoachievetherequirementsofsustainabledevelopment.5.經(jīng)濟性——從規(guī)劃、勘察、設(shè)計、施工到整個產(chǎn)品使用壽命周期內(nèi)的成本和消耗的費用。5.Economy-thecostandconsumptionoftheproductfromplanning,survey,designandconstructionthroughitslifecycle.工程質(zhì)量Engineeringquality其特性表現(xiàn)在以下六個方面：Itscharacteristicsaremanifestedinthefollowingsixareas:這六個方面彼此之間相互依存，都必須達到基本要求，缺一不可。Thesesixareasareinterdependentoneachotherandallmustmeetthebasicrequirementswithoutoneanother.2、工程質(zhì)量

Engineeringquality2、工程質(zhì)量

Engineeringquality建設(shè)工程作為一種特殊的產(chǎn)品，除具有一般產(chǎn)品共有的質(zhì)量特性，還具有特定的內(nèi)涵，工程項目一般都是按照合同條件承包建設(shè)的，因此，工程項目質(zhì)量是在“合同條件”下形成的。合同條件中對工程項目的功能、使用價值及設(shè)計、施工質(zhì)量等的明確規(guī)定都是業(yè)主的“需要”，因而都是質(zhì)量的內(nèi)容。Constructionprojects,asaspecialproduct,havespecificconnotationsinadditiontothequalitycharacteristicscommontoproductsingeneral,andaregenerallycontractedforinaccordancewiththecontractconditions.Thecontractconditionsoftheproject'sfunction,usevalueanddesign,constructionqualityandotherclearprovisionsaretheowner's"needs",andthereforearethequalityofthecontent.從功能和使用價值來看，工程項目質(zhì)量又體現(xiàn)在適用性、可靠性、經(jīng)濟性、外觀質(zhì)量與環(huán)境協(xié)調(diào)等方面。由于工程項目是根據(jù)業(yè)主的要求而建設(shè)的，不同的業(yè)主有不同的功能要求，所以，工程項目的功能與使用價值的質(zhì)量是相對于業(yè)主而言的，某些特性并無一個固定和統(tǒng)一的標準。Fromtheperspectiveoffunctionandusevalue,thequalityofengineeringprojectsisreflectedintheaspectsofapplicability,reliability,economy,appearancequalityandenvironmentalharmony.Asengineeringprojectsarebuiltaccordingtotherequirementsoftheowners,differentownershavedifferentfunctionalrequirements,therefore,thequalityofthefunctionandusevalueofengineeringprojectsisrelativetotheowners,andthereisnofixedandunifiedstandardforcertaincharacteristics.工程質(zhì)量包括工序質(zhì)量、檢驗批質(zhì)量、分項工程質(zhì)量、分部工程質(zhì)量和單位工程質(zhì)量。工程項目質(zhì)量也包含工作質(zhì)量，工作質(zhì)量是指參與工程建設(shè)者，為了保證工程項目質(zhì)量所從事工作的水平和完善程度。工程項目質(zhì)量的好壞是決策、計劃、勘察、設(shè)計、施工等單位各方面、各環(huán)節(jié)工作質(zhì)量的綜合反映，而不是單純靠質(zhì)量檢驗檢查出來的。要保證工程項目質(zhì)量，就要求有關(guān)部門和人員精心工作，對決定和影響工程質(zhì)量的所有因素嚴加控制，即通過提高工作質(zhì)量來保證和提高工程項目的質(zhì)量。Projectqualityincludesprocessquality,inspectionbatchquality,sub-projectquality,divisionalprojectqualityandunitprojectquality.Projectqualityalsoincludesworkquality.Workqualityreferstothelevelandperfectionoftheworkdonebythoseinvolvedintheconstructionoftheprojectinordertoensurethequalityoftheproject.Thequalityoftheprojectisacomprehensivereflectionofthequalityofallaspectsandaspectsoftheworkofunitssuchasdecisionmaking,planning,investigation,designandconstruction,andnotjustbyqualityinspection.Toensurethequalityofengineeringprojects,itisrequiredthattherelevantdepartmentsandpersonnelworkcarefullyandcontrolstrictlyallthefactorsthatdetermineandaffectthequalityoftheproject,thatistoensureandimprovethequalityoftheprojectbyimprovingthequalityofwork.質(zhì)量管理是指導和控制與質(zhì)量有關(guān)的活動，通常包括質(zhì)量方針和質(zhì)量目標的建立、質(zhì)量策劃、質(zhì)量控制、質(zhì)量保證和質(zhì)量改進。顯然，質(zhì)量策劃屬于“指導”與質(zhì)量有關(guān)的活動，也就是“指導”質(zhì)量控制、質(zhì)量保證和質(zhì)量改進的活動。在質(zhì)量管理中，質(zhì)量策劃是設(shè)定質(zhì)量目標的前提，高于質(zhì)量控制、質(zhì)量保證和質(zhì)量改進。Qualitymanagementisthedirectionandcontrolofquality-relatedactivitiesandusuallyincludestheestablishmentofqualitypolicyandqualityobjectives,qualityplanning,qualitycontrol,qualityassuranceandqualityimprovement.Clearly,qualityplanningistheactivitythat"directs"quality-relatedactivities,thatis"directs"qualitycontrol,qualityassuranceandqualityimprovement.Inqualitymanagement,qualityplanningisaprerequisiteforsettingqualityobjectivesandtakesprecedenceoverqualitycontrol,qualityassuranceandqualityimprovement.3、質(zhì)量管理的概念

Theconceptofqualitymanagement質(zhì)量控制、質(zhì)量保證和質(zhì)量改進只有經(jīng)過質(zhì)量策劃，才可能有明確的對象和目標，才可能有切實的措施和方法。因此，質(zhì)量策劃是質(zhì)量管理諸多活動中不可或缺的中間環(huán)節(jié)，是連接質(zhì)量方針和具體的質(zhì)量管理活動之間的橋梁和紐帶。在質(zhì)量管理活動中要考慮到經(jīng)濟性的因素，有效的質(zhì)量管理活動可以為企業(yè)帶來降低成本、提高市場占有率、增加利潤等經(jīng)濟效益。Onlythroughqualityplanningcanqualitycontrol,qualityassuranceandqualityimprovementhavecleartargetsandgoals,andpracticalmeasuresandmethods.Qualityplanningisthereforeanindispensableintermediatelinkinthemanyactivitiesofqualitymanagementandisthebridgeandlinkbetweenthequalitypolicyandthespecificqualitymanagementactivities.Inqualitymanagementactivities,theeconomicaspecthastobetakenintoaccount.Effectivequalitymanagementactivitiescanbringeconomicbenefitssuchasreducedcosts,increasedmarketshareandincreasedprofitstothecompany.3、質(zhì)量管理的概念

Theconceptofqualitymanagement4、質(zhì)量體系Qualitysystem體系的含義是若干有關(guān)事物的相互聯(lián)系、相互制約而構(gòu)成的有機整體。而質(zhì)量管理是在質(zhì)量方面指揮和控制組織的協(xié)調(diào)活動。Themeaningofasystemisanorganicwholeformedbytheinterconnectionandmutualconstraintsofseveralrelatedthings.Qualitymanagementisthecoordinationactivityofcommandingandcontrollingorganizationsintermsofquality.4、質(zhì)量體系Qualitysystem質(zhì)量管理體系是在質(zhì)量方面指揮和控制組織的管理體系。另外，它也是實施質(zhì)量方針和質(zhì)量目標的管理系統(tǒng)，其內(nèi)容要以滿足質(zhì)量目標的需要為準，它是一個有機調(diào)系統(tǒng)性和協(xié)調(diào)性。它的組成部分是相互關(guān)聯(lián)的。Thequalitymanagementsystemisamanagementsystemthatdirectsandcontrolsanorganizationintermsofquality.Inaddition,itisalsoamanagementsystemforimplementingqualitypoliciesandobjectives,anditscontentshouldbebasedonmeetingtheneedsofqualityobjectives.Itisanorganic,systematicandcoordinatedsystem.Itscomponentsareinterrelated.質(zhì)量體系Qualitysystem質(zhì)量管理體系把影響質(zhì)量的技術(shù)、管理人員和資源等因素加以組合，在質(zhì)量方針的指引下，為達到質(zhì)量目標而發(fā)揮效能。Thequalitymanagementsystemcombinesfactorssuchastechnology,managementpersonnel,andresourcesthataffectquality,andundertheguidanceofthequalitypolicy,exertsitseffectivenesstoachievequalityobjectives.質(zhì)量體系Qualitysystem質(zhì)量體系和質(zhì)量管理的關(guān)系是：質(zhì)量管理需通過質(zhì)量體系來運作，即建立質(zhì)量體系并使之有效運行是質(zhì)量管理的主要任務。Therelationshipbetweenqualitysystemsandqualitymanagementisthatqualitymanagementneedstooperatethroughqualitysystems,i.e.establishingaqualitysystemandmakingitoperateeffectivelyisthemaintaskofqualitymanagement.工程項目建設(shè)是一個系統(tǒng)工程,由于其涉及面廣，是一個極其復雜的綜合過程，再加上工程項目的特點:一是具有單項性；二是具有實施一次性與壽命的長期性；三是具有高投入性；四是具有生產(chǎn)管理方式的特殊性；五是具有風險性。所以施工項目的質(zhì)量比一般工業(yè)產(chǎn)品的質(zhì)量難以控制，一般主要表現(xiàn)在以下5個方面：Engineeringprojectconstructionisasystematicproject,whichinvolvesawiderangeofaspectsandisanextremelycomplexcomprehensiveprocess.Inaddition,thecharacteristicsofengineeringprojectsinclude:firstly,theyhaveasinglenature;Secondly,ithasthelong-termnatureofone-timeimplementationandlifespan;Thirdly,ithashighinvestment;Fourthly,ithastheparticularityofproductionmanagementmethods;Fifth,itisrisky.Sothequalityofconstructionprojectsisdifficulttocontrolcomparedtothequalityofgeneralindustrialproducts,mainlymanifestedinthefollowingfiveaspects:5、工程質(zhì)量管理的特點Characteristicsofengineeringqualitymanagement1、影響質(zhì)量因素多；1.Therearemanyfactorsthataffectquality;3、質(zhì)量變異大；3.Largequalityvariation;4、工程質(zhì)量的隱蔽性；4.Theconcealmentofengineeringquality;5、終檢局限大5.Limitedfinalinspection2、質(zhì)量波動性大；2.Highqualityfluctuation;質(zhì)量管理的原則如下：Theprinciplesofqualitymanagementareasfollows:1、質(zhì)量第一：建筑產(chǎn)品作為一種特殊的商品，使用年限較長，是“百年大計”，直接關(guān)系到人民財產(chǎn)的安全。所以，工程項目在施工中應自始至終地把質(zhì)量第一作為質(zhì)量控制的基本原則。1,qualityfirst:constructionproductsasaspecialcommodity,theuseofalonglife,isa"hundred-yearplan",directlyrelatedtothesafetyofpeople'sproperty.Therefore,theconstructionprojectshouldtakequalityfirstasthebasicprincipleofqualitycontrolfromthebeginningtotheend.2、以人為本:人是質(zhì)量的創(chuàng)造者,質(zhì)量控制必須以人為本,把人作為控制的動力,調(diào)動人的積極性、創(chuàng)造性;增強人的責任感,樹立“質(zhì)量第一”觀念；提高人的素質(zhì)，避免人的失誤;以人的工作質(zhì)量保工序質(zhì)量、促工程質(zhì)量。2.Peopleoriented:Peoplearethecreatorsofquality,andqualitycontrolmustbepeople-oriented,usingpeopleasthedrivingforceforcontrol,andmobilizingpeople'senthusiasmandcreativity;Enhancepeople'ssenseofresponsibilityandestablishtheconceptof"qualityfirst";Improvehumanqualityandavoidhumanmistakes;Ensuringprocessqualityandpromotingengineeringqualitythroughhumanworkquality.質(zhì)量管理的原則與程序Principlesandproceduresofqualitymanagement質(zhì)量管理的原則如下：Theprinciplesofqualitymanagementareasfollows:1、質(zhì)量第一：建筑產(chǎn)品作為一種特殊的商品，使用年限較長，是“百年大計”，直接關(guān)系到人民財產(chǎn)的安全。所以，工程項目在施工中應自始至終地把質(zhì)量第一作為質(zhì)量控制的基本原則。1,qualityfirst:constructionproductsasaspecialcommodity,theuseofalonglife,isa"hundred-yearplan",directlyrelatedtothesafetyofpeople'sproperty.Therefore,theconstructionprojectshouldtakequalityfirstasthebasicprincipleofqualitycontrolfromthebeginningtotheend.2、以人為本:人是質(zhì)量的創(chuàng)造者,質(zhì)量控制必須以人為本,把人作為控制的動力,調(diào)動人的積極性、創(chuàng)造性;增強人的責任感,樹立“質(zhì)量第一”觀念；提高人的素質(zhì)，避免人的失誤;以人的工作質(zhì)量保工序質(zhì)量、促工程質(zhì)量。2.Peopleoriented:Peoplearethecreatorsofquality,andqualitycontrolmustbepeople-oriented,usingpeopleasthedrivingforceforcontrol,andmobilizingpeople'senthusiasmandcreativity;Enhancepeople'ssenseofresponsibilityandestablishtheconceptof"qualityfirst";Improvehumanqualityandavoidhumanmistakes;Ensuringprocessqualityandpromotingengineeringqualitythroughhumanworkquality.質(zhì)量管理的原則與程序Principlesandproceduresofqualitymanagement質(zhì)量管理的原則如下：Theprinciplesofqualitymanagementareasfollows:3、預防為主：就是要從對質(zhì)量的事后檢查把關(guān)，轉(zhuǎn)向?qū)|(zhì)量的事前控制、事中控制；從對產(chǎn)品質(zhì)量的檢查,轉(zhuǎn)向?qū)ぷ髻|(zhì)量的檢查、對工序質(zhì)量的檢查、對中間產(chǎn)品質(zhì)量的檢查。這是確保施工項目成功的有效措施。3.Preventionfirst:itmeansshiftingfrompostinspectionandcontrolofqualitytoprecontrolandin-processcontrolofquality;Frominspectionofproductqualitytoinspectionofworkquality,inspectionofprocessquality,andinspectionofintermediateproductquality.Thisisaneffectivemeasuretoensurethesuccessofconstructionprojects.4、堅持質(zhì)量標準，嚴格檢查,一切用數(shù)據(jù)說話：質(zhì)量標準是評價產(chǎn)品質(zhì)量的尺度，數(shù)據(jù)是質(zhì)量控制的基礎(chǔ)和依據(jù)。產(chǎn)品質(zhì)量是否符合質(zhì)量標準，必須通過嚴格檢查，用數(shù)據(jù)說話。4.Adheretoqualitystandards,conductstrictinspections,andspeakwithdata:qualitystandardsaretheyardstickforevaluatingproductquality,anddataisthefoundationandbasisforqualitycontrol.Whethertheproductqualitymeetsthequalitystandardsmustbestrictlycheckedandmeasuredwithdata.質(zhì)量管理的原則與程序Principlesandproceduresofqualitymanagement質(zhì)量管理的原則如下：Theprinciplesofqualitymanagementareasfollows:3、預防為主：就是要從對質(zhì)量的事后檢查把關(guān)，轉(zhuǎn)向?qū)|(zhì)量的事前控制、事中控制；從對產(chǎn)品質(zhì)量的檢查,轉(zhuǎn)向?qū)ぷ髻|(zhì)量的檢查、對工序質(zhì)量的檢查、對中間產(chǎn)品質(zhì)量的檢查。這是確保施工項目成功的有效措施。3.Preventionfirst:itmeansshiftingfrompostinspectionandcontrolofqualitytoprecontrolandin-processcontrolofquality;Frominspectionofproductqualitytoinspectionofworkquality,inspectionofprocessquality,andinspectionofintermediateproductquality.Thisisaneffectivemeasuretoensurethesuccessofconstructionprojects.4、堅持質(zhì)量標準，嚴格檢查,一切用數(shù)據(jù)說話：質(zhì)量標準是評價產(chǎn)品質(zhì)量的尺度，數(shù)據(jù)是質(zhì)量控制的基礎(chǔ)和依據(jù)。產(chǎn)品質(zhì)量是否符合質(zhì)量標準，必須通過嚴格檢查，用數(shù)據(jù)說話。4.Adheretoqualitystandards,conductstrictinspections,andspeakwithdata:qualitystandardsaretheyardstickforevaluatingproductquality,anddataisthefoundationandbasisforqualitycontrol.Whethertheproductqualitymeetsthequalitystandardsmustbestrictlycheckedandmeasuredwithdata.質(zhì)量管理的原則與程序Principlesandproceduresofqualitymanagement5、貫徹科學、公正、守法的職業(yè)規(guī)范：建筑施工企業(yè)的項目經(jīng)理，在處理質(zhì)量問題的過程中，應尊重客觀事實,尊重科學、客觀、公正，不持偏見；遵紀守法，杜絕不正之風；既要堅持原則、嚴格要求、秉公辦事,又要謙虛謹慎、實事求是、以理服人、熱情幫助他人。5.Implementingprofessionalnormsofscience,impartiality,andlaw-abiding:Projectmanagersinconstructionenterprisesshouldrespectobjectivefacts,science,objectivity,andimpartialityintheprocessofhandlingqualityissues,andnotholdbiases;Abidebydisciplineandlaws,andeliminateunhealthypractices;Wemustadheretoprinciples,strictrequirements,andhandleaffairsimpartially,whilealsobeinghumbleandcautious,seekingtruthfromfacts,convincingotherswithreason,andenthusiasticinhelpingothers.1、進行質(zhì)量策劃,確定質(zhì)量目標；1.Conductqualityplanningand