任務三醫(yī)院護士與協(xié)作人員的溝通情境一與影像科室工作人員的溝通51課件

任務三醫(yī)院護士與協(xié)作人員的溝通情境一與影像科室工作人員的溝通主講人：徐芙蓉副主任護師單位：湖南省人民醫(yī)院Task3CommunicationbetweenhospitalnursesandcollaboratorsSituationICommunicationwiththestaffoftheimagingdepartmentSpeaker:XuFurong(DeputyChiefNurse)Unit:HunanProvincialPeople'sHospitalCollaborativerelationshipinnursingwork護理工作的協(xié)作關系情境要點一Situationpoint1知識學習KnowledgelearningThehospitalisasupersystemofmultispecialtyandmultiprofessioncooperation.醫(yī)院是一個多專業(yè)、多職業(yè)合作的超系統(tǒng)。護理工作中的協(xié)作關系Knowledgelearning護理作為醫(yī)療服務主要子系統(tǒng)需要與平行子系統(tǒng)多方溝通醫(yī)生同科室醫(yī)生其他科室醫(yī)生Asthemainsubsystemofmedicalservice,nursingneedstocommunicatewithparallelsubsystemsinmanywaysdoctorDoctorsinthesamedepartmentDoctorsinotherdepartments護理工作中的協(xié)作關系Knowledgelearning護理作為醫(yī)療服務主要子系統(tǒng)需要與平行子系統(tǒng)多方溝通Asthemainsubsystemofmedicalservice,nursingneedstocommunicatewithparallelsubsystemsinmanywaysB超CTMRIX線檢驗科病理科醫(yī)技人員Medicaltechnicians護理工作中的協(xié)作關系Knowledgelearning護理作為醫(yī)療服務主要子系統(tǒng)需要與平行子系統(tǒng)多方溝通Asthemainsubsystemofmedicalservice,nursingneedstocommunicatewithparallelsubsystemsinmanyways管理系統(tǒng)設備科病案科質(zhì)控科managementsystemEquipmentSectionMedicalRecordsDepartmentQualityControlDepartment護士協(xié)作關系特點Characteristicsofnursecollaboration協(xié)作關系多1協(xié)作跨度大2協(xié)作情景復雜3協(xié)作要求高4ManycollaborativerelationshipsLargecollaborationspanComplexcollaborationscenariosHighcollaborationrequirements案例溝通解讀Casecommunicationandinterpretation請求語氣Requestingtone語言禮貌Linguisticpoliteness專業(yè)語言speciallanguage提供必要信息providenecessaryinformation封閉式問題多providenecessaryinf