任務(wù)五社區(qū)護(hù)士與患者的溝通情境一社區(qū)護(hù)士家庭訪視的溝通72課件

任務(wù)五社區(qū)護(hù)士與患者的溝通主講人：唐瑩（教授）單位：長(zhǎng)沙民政職業(yè)技術(shù)學(xué)院Task5CommunicationbetweencommunitynursesandpatientsSituation1：Communicationofcommunitynurses'familyvisitsSpeaker:TangYing(Professor)Unit:ChangshaVocationalandTechnicalCollegeofCivilAffairs情境一社區(qū)護(hù)士家庭訪視的溝通情境案例分析Situationalcaseanalysis了解訊息判斷問(wèn)題反饋評(píng)價(jià)溝通應(yīng)對(duì)UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation一般社會(huì)資料病情及身體狀況心理狀況社會(huì)支持狀況治療情況社區(qū)服務(wù)資料轉(zhuǎn)介的住院病歷社區(qū)衛(wèi)生健康檔案了解訊息判斷問(wèn)題反饋評(píng)價(jià)溝通應(yīng)對(duì)UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation不信任擔(dān)心重復(fù)沒(méi)有信心distrustFearofduplicationNoconfidence了解訊息判斷問(wèn)題反饋評(píng)價(jià)溝通應(yīng)對(duì)UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation建立聯(lián)系語(yǔ)言親切溫和著裝正式規(guī)范專(zhuān)業(yè)服務(wù)形象訓(xùn)練中保持醫(yī)院同質(zhì)性服務(wù)EstablishcontactKindandgentlelanguageFormaldresscodeProfessionalserviceimageIntrainingMaintainthehomogeneityofhospitalservices了解訊息判斷問(wèn)題反饋評(píng)價(jià)溝通應(yīng)對(duì)UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation詢(xún)問(wèn)患者訓(xùn)練過(guò)程是否勞累詢(xún)問(wèn)是否

還有其他問(wèn)題反饋訓(xùn)練情況，

表?yè)P(yáng)并鼓勵(lì)患者告知下次

上門(mén)指導(dǎo)時(shí)間AskthepatientiftheyaretiredduringtheexerciseAskifThereareotherproblemsFeedbacktraining,PraiseandencouragethepatientTellmenexttimeOnsiteguidancetime反饋評(píng)價(jià)Feedbackevaluation親切、溫和、專(zhuān)業(yè)支持鼓勵(lì)性語(yǔ)言-安撫、信任、指導(dǎo)面部表情眼神鼓勵(lì)肢體動(dòng)作鼓勵(lì)-安撫、信任、指導(dǎo)語(yǔ)言溝通技巧運(yùn)用Applicationoflanguagecommunicationskills非語(yǔ)言溝通技巧運(yùn)用ApplicationofnonverbalcommunicationskillsKind,gentleandprofessionalSupportencouraginglanguage-Appease,trust,guidefacialexpressionEyeencouragementPhysicalactionencouragement