旅游情景英語(yǔ)（第二版）Unit 3-3學(xué)習(xí)資料

“十二五”職業(yè)教育國(guó)家規(guī)劃教材旅游情景英語(yǔ)課件制作：蔡慧（第二版）

旅游情景英語(yǔ)Unit3-3ServicesattheHotel

旅游情景英語(yǔ)ContentsWarmingUp

LanguageFocusPracticeExtending

ConclusionReviewHomeworkUnit3-3

旅游情景英語(yǔ)Reviewlaundryservice，laundrylist，laundrybag，fillout，ready，expressservice，charge，surcharge，returnKeywordsandphrasesUnit3-3

旅游情景英語(yǔ)Review1.Whenaguestwantstohavesomelaundrydone,whatwouldyouasktheguesttodofirst?2.Whydowechargeextraforanexpressservice?Unit3-3

旅游情景英語(yǔ)Mainpoints

1.Pleasefillinthelaundrylist.2.Priorityprocessing.Unit3-3

旅游情景英語(yǔ)DiscussionWordsandPhrasesUsefulExpressionsTheRoleofaRoomAttendantUnit3-3

旅游情景英語(yǔ)WordsandPhrasesturn-downservice開(kāi)夜床standardroom標(biāo)準(zhǔn)間queen-sizebed加大床king-sizebed特大床air-conditioner空調(diào)設(shè)備mini-bar迷你酒吧safebox保險(xiǎn)箱Unit3-3

旅游情景英語(yǔ)remotecontrol遙控器TVprogram/movieguide電視指南postcard明信片slippers/?sl?p?z/n.

拖鞋pillow/?p?l??/n.

枕頭T-shirt/?ti????t/

n.T恤Unit3-3

旅游情景英語(yǔ)sweater/?swet?(r)/n.毛衣dress/dres/n.

連衣裙shorts/???ts/n.

短褲trousers/?tra?z?z/n.長(zhǎng)褲suit/su?t/n.

套裝overcoat/???v?k??t/n.

風(fēng)衣jeans/d?i?nz/n.

牛仔褲Unit3-3

旅游情景英語(yǔ)washing/?w????/n.手洗，洗滌dry-cleaning/?dra??kli?n??/n.干洗ironing/?a??n??/n.熨燙dyeing/?da???/n.染色mending/?mend??/n.縫補(bǔ)，修補(bǔ)shrink/?r??k/v.縮水，（使）縮小，（使）收縮fade/fe?d/vi.退色Unit3-3

旅游情景英語(yǔ)UsefulprofessionalknowledgeThedutiesofroomattendantinclude

SpecialrequestforguestserviceUnit3-3

旅游情景英語(yǔ)Thedutiesofroomattendantinclude:(1)Makinguptherooms(2)Changinglinensandtowels(3)Cleaningandpolishingfloorandfurniture(4)Washingbathroom(5)Doingtheturn-downservice(6)SupplyingtheroomswiththenecessaryitemsUnit3-3

旅游情景英語(yǔ)Specialrequestsforguestservice(1)guestlaundry(2)extrabed(3)otherpersonalservicesUnit3-3

旅游情景英語(yǔ)Thechamberserviceischargedwithmaintainingguestroomsandpublicspaceinsatisfactoryconditions.Theroomneedstobecleanedupeveryday.Theroomattendantshoulddocleaninginapolitewayandcannotentertheroombeforetheygetpermissionfromtheguests.TheRoleofaRoomAttendantUnit3-3

旅游情景英語(yǔ)Thedutiesofroomattendantincludemakinguptherooms;changinglinensandtowels;cleaningandpolishingfloorandfurniture;washingbathroom;doingtheturn-downserviceandsupplyingtheroomswiththenecessaryitems,suchasextrapillowsorhairdryersetc.Theroomattendantisexpectedtomaintainequipmentprovidedforworkandloadhousekeeper’scartbeforetheendofeachday’soperation.Unit3-3

旅游情景英語(yǔ)Thehousekeepingdepartment’sresponsibilitydoesnotendwithcleaning.Housekeepersareresponsibleforguestsatisfaction,makingsurethatspecialrequestforguestservicesuchasguestlaundry,extrabed,andotherpersonalservicesaremetandpublicareacleaningisscheduledsoastominimizedisturbancetoguests.Unit3-3

旅游情景英語(yǔ)Notes:1.Thechamberserviceischargedwithmaintainingguestroomsandpublicspaceinsatisfactoryconditions.客房服務(wù)就是保持房間和公共場(chǎng)所處于令人滿意的狀態(tài)。2.Theroomattendantshoulddocleaninginapolitewayandcannotentertheroombeforetheygetpermissionfromtheguests.客房服務(wù)員應(yīng)該有禮貌的整理客人房間，在沒(méi)有得到客人允許的情況下不得隨意進(jìn)入客人房間。3.Changinglinensandtowels更換棉織品和毛巾。Unit3-3

旅游情景英語(yǔ)4.Cleaningandpolishingfloorandfurniture清潔地板和家具，并保持它們的光亮。5.Doingtheturn-downserviceandsupplyingtheroomswiththenecessaryitems,suchasextrapillowsorhairdryersetc.開(kāi)夜床服務(wù)并提供房間的必需品，諸如枕頭和電吹風(fēng)等。6.Theroomattendantisexpectedtomaintainequipmentprovidedforworkandloadhousekeeper’scartbeforetheendofeachday’soperation.當(dāng)班的客房服務(wù)員還要維護(hù)工作用的設(shè)備，并在每天下班前把客房部的房務(wù)工作車(chē)補(bǔ)充完整。Unit3-3

旅游情景英語(yǔ)7.Thehousekeepingdepartment’sresponsibilitydoesnotendwithcleaning.客房部的職責(zé)不僅僅是清潔工作。8.Andotherpersonalservicesaremetandpublicareacleaningisscheduledsoastominimizedisturbancetoguests.其他個(gè)人服務(wù)的滿足以及公共區(qū)域的清潔要有計(jì)劃，以便最大限度地減少對(duì)于客人的干擾。Unit3-3

旅游情景英語(yǔ)ImitativewritingAccordingtothetextandconversations

towriteadialogueaboutofferingspecialrequestserviceforguests.PracticeTaskOne:Unit3-3

旅游情景英語(yǔ)Actouttheplaywithyourpartner.Youarearoomattendant,isgoingtodoturn-downserviceforaladyinroom1568ofShangrilaHotel.TaskTwo:Role-play

Unit3-3

旅游情景英語(yǔ)Discussion:Discusstheworkprocedureofturn-downservice.ExtendingUnit3-3

旅游情景英語(yǔ)ConclusionwordsUsefulExpressionsforturn-do