《旅游英語》課件-Unit 14 Chamber service

Unit14

ChamberService

ProjectGoals:Afterstudythisunit,youwillbeableto:●?respond?to?the?request?of?cleaning●?offer?chamber?service?properly●?clean?the?room?in?right?procedureWarming-upchemicalcleaners____mop____vacuumcleaner____maid’scart____1.CanyouentertheroomifthereisaDND(DoNotDisturb)signonthedoorknob?2.Underwhatconditionsshouldyouaskforthepermissionoftheguesttodohisroom?3.Isityourresponsibilitytoguardtheguest’sproperty?Supposeyouaretheroommaidofthehotel.Pleaseconsiderthefollowingquestionsbeforeyougotothenextsection.No,wecan’t.Ringthedoorbellortaponthedoorlightlybeforeenteringeveniftheroomisavailablejustincasetheguestisin.Yes,Itis.Thecomfortandconvenienceofguestsisofprimeimportance.Tomakesurethatcustomersshouldcomebackagain,chambermaidshavetobeinformedofwhichroomsareduetobevacatedorrelet.Theymustseetothecleanlinessandgoodorderofallrooms.Theychangelinensandtowels,cleancarpets,furnitureandbathrooms,makebeds,doturn-downserviceandtheliketofulfillguests’requests.Theycreateahomeawayhomeforguestsfromhomeandabroad.Toacertaindegree,chamberservicegivenbychambermaidsplaysanimportantpartinthesuccessfuloperationofhotels.servicecenterofhousekeeping客房服務中心publicarea(PA)公共區(qū)域vacantclean(VC)清潔房vacantdirty(VD) 未清潔房makeuproom(MUR)請即打掃房longstay（LS）長住房 cleantheroom打掃房間broom/bru?m/

n.掃帚bucket/?b?k?t/n.桶spacevacuums/?v?kju?mz/真空吸塵器KeySentencesNewwordsscrubber/?skr?b?(r)/n.刷子germicidal/?d???m??sa?dl/n.殺菌劑disinfectant/?d?s?n?fekt?nt/n.消毒劑vacuumcleaner真空吸塵器mop/m?p/n.拖把hair-dryer/'h??'drai?/n.吹風機shower/'?a??/

n.淋浴messy/'mesi/n.窗簾drape/dreip/n.窗簾disturb/d?'st??b/

v.打擾dial/'dai?l/v.撥號turn-downservicen.開夜床服務tidy/'taidi/v.整理，收拾maintainstandards保持標準vacate/v??ke?t/v.

空出roomcleaning客房清掃turn-downservice做夜床rightaway立刻，馬上DoNotDisturb(DND)請勿打擾KeySentences客房打掃時與客人打招呼Housekeeping.MayIcomein?MayIdoyourroomnow?Whenwouldyoulikemetodoyourroom?I’msorrytodisturbyou,sir.Iamjustcomingalongtocleanyourroom.KeySentences打掃時與客人溝通用語AmIallowedtovacuumtheroomrightnow?EverydayIhave15roomstomakeup.Unlessthereisarequest,Iusuallydocheckoutroomsandtheroomswith“PleaseCleantheRoomRightAway”signhungondoorknobsfirst.IhopeIamnotdisturbingyou.Wouldyoulikemetoreplacethebathroomtowelsandothertoiletneeds?KeySentences打掃時與客人溝通用語Letmeputthe“DoNotDisturb”signonthedoorknobforyou.MayIturndownyourbednow?MayIclean/makeupyourroomnow?IsthereanythingelseIcandoforyou,ma’ma？DoyoumindifIclosethedrapes?Whattimewouldyouliketocleanyourroom?KeySentences打掃完后和顧客告別用語Whenyouneedmetomakeupyourroom,justdial9tothefloorservicedesk.Iwillbebacktoyourserviceatonce.Justletusknowwhatyouneed.Ifwecan,wewilloblige.Enjoyyourstayhere,sir.Iamalwaysatyourservice.Goodbye.KeySentences其他常用句：It’sfreeofcharge.I’msorry.I’mafraidIcan’tunderstandaboutthat.MayIcalldutymanager.Icancontactthereceptiondesktoarrangeitforyou.Hereisthebrochureofourhotel.I’mafraidwedon’thavethiskindofservice.Ifyouhaveanythingelse,pleasedialtheextensionnumber‘8899’課本162頁單詞What’sup怎么了bother打擾stuff物品，東西towel毛巾，浴巾damp潮濕shampoo洗發(fā)水electrickettle電水壺polish磨光bleach漂白G=GuestA=RoomAttendantG:Whoisit?A:I’mtheroomattendant._________________________________G:Comein.A:

Goodmorning,sir.___________________________

G:Itdoesn’tmatter.A:I’dliketocleantheroom.MayIdoitnow?G:Well,I’mbusyatthemoment.Canyoucomebacklater?A:___________________________________

G:Letmesee.Couldyoucomearound12a.m.?Iwillbeoutthen.A:I’msorry,sir._________________CanIcomeafter2:00p.m.?

G:That’sOK.A:Allright,sir.I’llcomebackandcleantheroomthen.Good-bye.Haveaniceday!

1.Nocleaningcanbedonebetween12:00noonand2:00p.m.2.I’msorrytodisturbyou.3.Whattimewillbeconvenient,sir?4.MayIcomein?4231Sample1CleaningtheRoom

(R=Roommaid,

G=Guest

)R:(knocking

the

door)Housekeeping.

1、

G:Come

on

in,

please.R:Good

evening,

ma’am.

May

I

do

your

room

now?G:Sure.

Could

you

tidy

up

the

2、

first?

I’ve

just

taken

a

bath,

and

it’s3.R:Certainly,

ma’am.(Finish

cleaning

the

room)R:Is

there

anything

else

I

can

do

for

you,

ma’am？G:Oh

yes,

where

can

I

4?R:I’ll

send

one

up

right

away.G:Thank

you,

you’ve

been

very

helpful.R:You’re

welcome.

Good

night,

ma’am.

Have

a

nice

dream.MayIcome

in?borrow

a

hair-dryer?quite

amessbathroom請完成課本163頁對話I’msorrytobotheryou,sir.I’llbringyousomenewdryonesinaminutesThereisnokettleandhotwater.Whatelsewouldyoulikemetodo?ThatdependsIt’shangingbehindthebathroomdoorItiscustomizedbythemanufacturerforthe