賬戶績效問題申訴模板

FBM發(fā)貨延遲率過高DearAmazon,wearecontactingyouregardingourselleraccountsuspensiononamazon,andwehaverealizedthatoursellershippingdelayratealreadyreachthe43.73%.I'msosorryforthat,weonceprovicedbadbuyingexperiencetoourcustomers.Themostreasonwasbecauseisthatsometimes,whenthecustomerspleaceorderonweekendandnearweekend,Iignoredtoinformthewarehousetopackanddeliverythepackages.I'mverysorryfortheresult.today,whenwesawtheletter,andIfoundoutthat,becauseofmymistake,IhavebroughtbigtroubletoourAccount,Ifeelverysorryforthat.andourmanagerblamedmeserious,andstrictlyrequiremethatImustreporttheshippinginformationtohimeveryday,includingweekend.ProofofAction1.Everyday,whenwereceivingorder,wemustsendthemoutatthesameday.we'llarrangesomeoneondutyattheweekend.Incaseourcustomerplaceorderinweekend,we'llhavecolleaguestopackandsendoutthepackages.2.Fromnowon,ourdepartmentwillhaveameetingeverydayintheafternoon,todiscusstheproblemwemetandconfirmtheshippinginformationofthewholeday.3.We'llrequireourcooperatedForwardAgencytocomeanddeliveryourpackageeveryday,evenweekend.everyday'spackagesmustbesentoutatthesameday.4.Fromnowon,mostofourproductswillbesenttoAmazonStore,usingFBA.Allofourcompanywilltryourbesttocleanuptheproblemofdelayshippingrateproblem.atthesametime,we'llalsotryourbesttoimproveourcustomerservice,timelycustomercommunication,tosolveanyproblems,toimproveourcustomers'satisfaction.Ibelieveimprovinginventorymanagement,timelydelivery,improvingcustomerservice,couldimproveourcustomersatisfaction.WehopeAmazoncanlistentoourplansandrestoreoursalesprivileges.We'llbecomeoneofthebestsellersofAmazoninthefuture.Anywaywearesososorryforthedelaytrackingratebefore.Inthefuture,wewilltryourbesttosendouttheparcelwithinoneworkingday,notlessthantwodaysintheweekend.Ourpurposeistoprovideverycustomerwithgooditemandgreatservice.Thanksforyourtimeandlookingforwardtoconsiderthisappeal.Ifyouhaveanyotherquestion,pleasefeelfreetocontactus,we'reawaitingforyourreply.YourSincerelyXXXX

親愛的亞馬遜，我們正在就我們在亞馬遜上暫停賣家賬戶一事與您聯(lián)系，我們意識到我們的賣家發(fā)貨延遲率已經(jīng)達(dá)到43.73%。非常抱歉，我們曾給客戶帶來不好的購買體驗。最主要是因為有時候客戶在周末和臨近周末下單的時候，我沒有通知倉庫打包發(fā)貨。我對結(jié)果感到非常抱歉。今天，當(dāng)我們看到這封信時，我發(fā)現(xiàn)因為我的錯誤，給我們的賬戶帶來了很大的麻煩，我感到非常抱歉。我們的經(jīng)理責(zé)備我很嚴(yán)重，并嚴(yán)格要求我每天必須向他報告發(fā)貨信息，包括周末。行動證明1.每天，當(dāng)我們收到訂單時，我們必須在同一天發(fā)出。我們會在周末安排專人值班。如果客戶周末下單，我們會有同事打包寄出。2、以后我部每天下午開會，討論遇到的問題，確定全天的發(fā)貨信息。3.我們會要求我們合作的貨代每天上門派送我們的包裹，周末也不例外。每天的包裹必須在同一天寄出。4.從現(xiàn)在開始，我們的大部分產(chǎn)品將使用FBA發(fā)送到亞馬遜商店。我們公司將盡最大努力解決延遲運費問題。同時，我們也會努力改善客戶服務(wù)，及時與客戶溝通，解決問題，提高客戶滿意度。我相信改善庫存管理、及時交貨、改善客戶服務(wù)可以提高我們的客戶滿意度。我們希望亞馬遜能夠聽取我們的計劃并恢復(fù)我們的銷售特權(quán)。我們將來會成為亞馬遜最暢銷的賣家之一。無論如何，我們對之前的延遲跟蹤率感到非常抱歉。以后盡量在一個工作日內(nèi)發(fā)出，周末不少于兩天。我們的宗旨是為每一位客戶提供優(yōu)質(zhì)的產(chǎn)品和優(yōu)質(zhì)的服務(wù)。感謝您抽出寶貴時間并期待考慮這一上訴。如果您有任何其他問題，請隨時與我們聯(lián)系，我們正在等待您的回復(fù)。

侵權(quán)申訴DearAmazon,Thanksforyourpatienceaboutourissue.Weextremelyapologizefortheinconveniencetoyou.Wegottorecognizethatwemadeamistakeandmayinfringetheintellectualpropertyrightsofothers.WhenwereceivedyouremailaboutthisissuewehavecreatedremoveorderofourFBAstocktopreventthesimilarcomplaint.Nowwehavesendanemailtoamazonsupport@XXX.comatJune15,2017pleadthemtowithdrawthecomplaintandwehavetomakeacommitmenttothem:Wetakethefollowingmeasuresafterwegotyouremail:1.SincewegottheWarningNoticeofIntellectualPropertyRightsInfringementaboutourASIN:侵權(quán)的ASIN碼mayinfringetheintellectualpropertyrightsofothers,wehaveremovealltheinventorystopsellingatfirsttime,nowwehavedeletedthislistingnowandwenolongersellitagain.2.Wehavecontacttherightsownerforretractingthecomplaintsandmadethemostsincerewordsofapology,butwehaven’treceivedanyrespondedupuntilnow,wewillcloselywatchthereply.Aboutthisissue,wehavetakenthefollowingstepstohelpustoresolvetheissueandpreventsimilarcomplaints.1.Wehavecheckedallthelistingdetailfromtitle,image,descriptionandbulletpointtoensurehavenoinformationinmisunderstanding.Andwearefirmlydeletingallthelistingsthatcouldshowanysignsofconflictswithintellectualpropertyrights.2.Wehaveestablishtheprofessionalhandlingteamtotakecareoflisting100%matchondescription,images,bulletpoints,&searchterms,etc.NevermakemoremistakesoftheProductDesignorBrand.3.Wehaveorganizedourownresearchdepartmenttomakesurewecansellourownproductswithourowndesign&modelinsteadofpurchasingfromoursupplier,topreventanypossibleinfringementproblemsonTrademarks&Packages&Design.4.Alloftheemailorcomplaintansweredandresolveunder24hours.Provideagoodafter-salesservice.Hopeyoucangivemeachanceagain.Ifthere’sanyotherinformationyouneed,pleasefeelfreetocontactus.Yourssincerely,StoreNameAppealService

親愛的亞馬遜，感謝您對我們的問題的耐心等待。對于給您帶來的不便，我們深表歉意。我們必須認(rèn)識到我們犯了一個錯誤，可能會侵犯他人的知識產(chǎn)權(quán)。當(dāng)我們收到您關(guān)于此問題的電子郵件時，我們已經(jīng)創(chuàng)建了我們FBA庫存的移除訂單，以防止類似的投訴?，F(xiàn)在我們已經(jīng)在2017年6月15日發(fā)郵件到amazonsupport@XXX.com請求他們撤回投訴，我們要向他們承諾：我們收到您的郵件后會采取以下措施：1.由于收到我們ASIN侵犯知識產(chǎn)權(quán)的警告通知：盜權(quán)的ASIN碼可能侵犯他人知識產(chǎn)權(quán)，我們已第一時間下架所有庫存停售，現(xiàn)刪除此listing并我們不再出售它了。2、我們已經(jīng)聯(lián)系權(quán)利人撤回投訴，并做出了最誠摯的道歉，但目前還沒有得到任何回應(yīng)，我們將密切關(guān)注。關(guān)于這個問題，我們采取了以下措施來幫助我們解決問題并防止類似的投訴。1.我們已經(jīng)從標(biāo)題、圖片、描述和要點檢查了所有列表細(xì)節(jié)，以確保沒有任何信息被誤解。并且我們將堅決刪除所有可能顯示出任何與知識產(chǎn)權(quán)沖突跡象的列表。2.我們已經(jīng)建立了專業(yè)的處理團(tuán)隊來確保列表在描述、圖像、要點和搜索詞等方面100%匹配。不要在產(chǎn)品設(shè)計或品牌上犯更多的錯誤。3.我們組織了自己的研究部門，確保我們可以用自己的設(shè)計和模型銷售自己的產(chǎn)品，而不是從我們的供應(yīng)商那里購買，以防止任何可能的商標(biāo)、包裝和設(shè)計侵權(quán)問題。4.所有郵件或投訴均在24小時內(nèi)回復(fù)并解決。提供良好的售后服務(wù)。希望你能再給我一次機(jī)會。如果您需要任何其他信息，請隨時與我們聯(lián)系。

ODR訂單缺陷率過高DearAmazonSellerPerformanceTeam,WeunderstandthatrecentlyourperformanceasaselleronAhasfallenbelowbothAmazon'sandourownstandardsofquality.IbelieveitismainlybecauseofourinadequatecommunicationthatwehaverecentlyseentwoA-ZguaranteeclaimswhichhaveresultedinourODRexceedingtheperformancetargetof<1%.Unfortunately,wechangedtheListingsStatustobeInactivefrom23/01/2014to06/02/2014becauseofalongvacation,obviously,thetwocomplaintsarenightmareduringtheperiodwithoutorder.PlanofAction:Wearetakingthefollowingstepstoimproveourperformance:1.Reviewallofproductstomakesurethatthepicturesanddescriptionsareaccuratelymatchwithourproducts.2.Mostimportantly,wewillcompletetheinvestigationmorequicklyandproactively（within12hours）toanyproblemswithcustomerorderstokeepourcustomersmoreinformedandhelppreventA-Zguaranteeclaimsasmuchaspossible,thenreplacementorafullrefundwillbedonewithin24hours.3.Inaddition,wewillmoreaggressivelymonitorourperformancemetricstoassurewearemeetingthestandardssetbyAmazonandourownstandardsofqualitycustomerservice.YourSincerelyXXXX親愛的亞馬遜賣家績效團(tuán)隊，我們了解到，最近我們作為A賣家的表現(xiàn)已低于亞馬遜和我們自己的質(zhì)量標(biāo)準(zhǔn)。我認(rèn)為主要是因為我們的溝通不充分，我們最近看到兩起A-Z擔(dān)保索賠，導(dǎo)致我們的ODR超過<1%的績效目標(biāo)。不幸的是，由于長假，我們將ListingsStatus從23/01/2014更改為Inactive至06/02/2014，顯然，這兩個投訴在沒有訂單期間是噩夢。行動計劃：我們正在采取以下步驟來提高我們的績效：1.檢查所有產(chǎn)品，確保圖片和描述與我們的產(chǎn)品準(zhǔn)確匹配。2.最重要的是，我們將更快速、更主動地（在12小時內(nèi)）完成對客戶訂單的任何問題的調(diào)查，以使我們的客戶更加清醒，并盡可能幫助防止A-Z保證索賠，然后更換或全額退款24小時內(nèi)完成。3.此外，我們將更積極地監(jiān)控我們的績效指標(biāo)，以確保我們符合亞馬遜設(shè)定的標(biāo)準(zhǔn)和我們自己的優(yōu)質(zhì)客戶服務(wù)標(biāo)準(zhǔn)。忠實于你的XXXX

ODR訂單缺陷率過高DearAmazon,IunderstandthatrecentlyourperformanceasaselleronAhasfallenbelowbothAmazon'sandourownstandardsofquality.Ibelievetherearetwomainreasonsthishashappened:Disorganizationinourinventorymanagementhasresultedinlateshipmentsand,evenworse,unavailableitems.Whenlateshipmentsandunavailableitemshaveoccurredourresponsetohasbeentooslowandcommunicationwithcustomershasnotbeenadequate.IbelieveitismainlybecauseofourinadequatecommunicationthatwehaverecentlyseenanincreaseincustomerA-zguaranteeclaimswhichhasresultedinourorderdefectrateexceedingtheperformancetargetof<1%.PlanofAction:Wearetakingthefollowingstepstoimproveourperformance:Improveinventorycontrolbyreducingthenumberofitemsoffereduntilwehavesystemsinplacetomoreadequatelyhandlethenumberoforderswearereceiving.Mostimportantly,wewillrespondmorequicklyandproactivelytoanyproblemswithcustomerorderstokeepourcustomersmoreinformedandhelppreventA-zguaranteeclaims.Inaddition,wewillmoreaggressivelymonitorourperformancemetricstoassurewearemeetingthestandardssetbyAmazonandourownstandardsofqualitycustomerservice.Inevaluatingoursellingpractices,wefoundamistakeinourinventoryuploadfile.OurPlanofAction:Ourinventoryfilehasbeenreviewed.Allmisclassifiedconditionitemshavebeenre-categorizedtofollowAmazon'sConditionGuidelines.EntireinventoryhasbeendeletedfromMarketplacetoreflectallchanges.Allofourvendors'inventorywillbereviewedbeforeaddingtoourinventory.Pleaseletusknowwhatshouldbedonetoreinstateouraccount,wearelookingforwardtohearingfromyou.YourSincerelyXXX

親愛的亞馬遜，我了解最近我們作為亞馬遜網(wǎng)站賣家的表現(xiàn)低于亞馬遜和我們自己的質(zhì)量標(biāo)準(zhǔn)。我認(rèn)為發(fā)生這種情況的主要原因有兩個：我們庫存管理的混亂導(dǎo)致發(fā)貨延遲，更糟糕的是，無法獲得物品。當(dāng)發(fā)生延遲發(fā)貨和無法提供商品時，我們的響應(yīng)速度太慢，并且與客戶的溝通不充分。我認(rèn)為主要是因為我們溝通不充分，最近我們看到客戶A-z擔(dān)保索賠增加，導(dǎo)致我們的訂單缺陷率超過<1%的績效目標(biāo)。行動計劃：我們正在采取以下步驟來提高我們的績效：通過減少提供的物品數(shù)量來改善庫存控制，直到我們有適當(dāng)?shù)南到y(tǒng)來更充分地處理我們收到的訂單數(shù)量。最重要的是，我們將更快、更主動地響應(yīng)客戶訂單的任何問題，讓我們的客戶了解更多信息并幫助防止A-z擔(dān)保索賠。此外，我們將更積極地監(jiān)控我們的績效指標(biāo)，以確保我們符合亞馬遜設(shè)定的標(biāo)準(zhǔn)和我們自己的優(yōu)質(zhì)客戶服務(wù)標(biāo)準(zhǔn)。在評估我們的銷售實踐時，我們發(fā)現(xiàn)庫存上傳文件存在錯誤。我們的行動計劃：我們的庫存文件已經(jīng)過審查。所有錯誤分類的狀況商品都已重新分類，以遵循亞馬遜的狀況指南。整個庫存已從市場中刪除以反映所有更改。我們所有供應(yīng)商的庫存都將在添加到我們的庫存之前進(jìn)行審查。請告訴我們應(yīng)該如何恢復(fù)我們的帳戶，我們期待您的來信。

FBM發(fā)貨延遲率過高導(dǎo)致停售DearAmazon,Wearecontactingyouregardingourselleraccountsuspension.WerealizethedelaysinshippingordershasnotcompliedwithAmazon'sperformancetargetoflessthan4%,norourtargetoflessthan2%.Wehavereviewedourfulfillmentproceduresandhavedeterminedthetwoareasthatneedtobeaddressed:ShipmentCreationandInventoryAvailability.WerealizeweneededadditionalsupportformanagingfulfillmentforourAmazonorders.Toachieveourgoalofmorethan98%on-timeshippingwehaveaddedadditionalstafftosupportthesalespersoninourretailstorewhohandlesAmazonfulfillment.Thiswillallowustohavepackagespreparedandreadytoshipmoreefficiently.ToaddressinventoryavailabilityissueswehaveconsolidatedourAmazoninventoryintoonelocationtospeedshipmentcreation.HavingallAmazoninventoryatonelocationwilleliminatedelaysingettingproductoutbytheExpectedShipDate.Thankyouforconsideringthisappeal.YourSincerelyXXX親愛的亞馬遜，我們正在就我們的賣家賬戶暫停事宜與您聯(lián)系。我們意識到發(fā)貨訂單的延遲既不符合亞馬遜低于4%的績效目標(biāo)，也不符合我們低于2%的目標(biāo)。我們審查了我們的履行程序，并確定了需要解決的兩個方面：貨件創(chuàng)建和庫存可用性。我們意識到我們需要額外的支持來管理亞馬遜訂單的履行。為了實現(xiàn)超過98%的準(zhǔn)時發(fā)貨率的目標(biāo)，我們增加了額外的員工來支持我們零售店中處理亞馬遜訂單履行的銷售人員。這將使我們能夠準(zhǔn)備好包裹并準(zhǔn)備好更有效地運送。為了解決庫存可用性問題，我們已將我們的亞馬遜庫存整合到一個位置以加速發(fā)貨創(chuàng)建。將所有亞馬遜庫存集中在一個地點將消除在預(yù)計發(fā)貨日期之前發(fā)貨的延誤。感謝您考慮此上訴。

停售DearAmazon,wearecontactingyouregardingourselleraccountsuspensiononamazon,andwehavehavetriedusingourownaccounttotrytobuytheirownstoregoods.I'msosorryforthat,occurAmazonPaymentssystemtocreatetransactionsbetweenrelatedaccountsOfthings.today,whenwesawtheletter,andIfoundoutthat,becauseofmymistake,IhavebroughtbigtroubletoourAccount,Ifeelverysorryforthat.andourmanagerblamedmeserious,andstrictlyrequiremethatImustLearntheAmazonpolicy，everyday.1.Wecheckedouronlyaccount,becauseItrytobuyshopgoods,IseriouslystudiedtheAmazonpolicytoensurethatafterthecasewillnotbeasimilarsituation.2.Fromnowon,ourdepartmentwill