英語(yǔ) 第四冊(cè)（五年制高職）5課件 Unit5 Quality Assurance

QualityAssuranceUnit5英語(yǔ)4職業(yè)模塊Aftercompletingthisunit,youwillbeableto:Understandtheimportanceofqualityassurance(QA)DiscussqualityproblemsandsolutionsWriteacustomeremailtoproposesuggestionsDraftaQAplanforacompanyRecognisethecriticalroleofQAinproductionandserviceLearningObjectivesCONTENTS01/Warm-Up02/Reading03/GrammarandUsage04/IntegratedSkills

05/ExtendedReading06/Real-LifeActivity07/Self-Assessment08/WordsandExpressionsPART01Warm-Up2Ticktheeffectivebusinessmethodsforqualityassurance.examineproductsmeetcustomers’expectationsalwaysfollowtraditionalwaysfollowproperstepsuseaqualityassurancesystemusehigh-qualitymaterial

Lookatthefollowingpicturesandexplaintheirmeanings.1100yearsofexperience(showingreliabilityandexpertise)completionofqualityinspection(ensuringtheproductmeetstherequiredstandards)a90-dayrefundguarantee(highlightingconfidenceinproductquality)naturaldairyproducts(emphasizinghighstandards)PART02ReadingQualityassuranceisaboutcontinuouslyseekingwaystoimproveproductsandservices.Ithasasignificantimpactonalmosteveryindustry.Let’sdiscussthistopicbroadlyandexploreitsimportance.WhatIsQualityAssuranceandWhyIsItImportant?Deliveringhigh-qualityproductsorservicesenhancescustomersatisfactionandloyalty.Qualityassurance(QA)playsacrucialroleinbusinessoperations,andimprovingitcanbringsignificantbenefitstoyourcompany.QAisaprocessthroughwhichbusinessesassesswhethertheirproductsorservicesmeetthestandardsexpectedbybothcustomersandthecompanyitself.Itfocusesonconsistentlydeliveringhigh-qualityproductsorservicestocustomers.Let’sexploresomeexamples.Forabakerystrivingtomaintainhighquality,QAinvolvessettingguidelinesandcarefullycheckingalltheirproductstoensurequality.Theyusehigh-qualityingredients,followpreciserecipes,andcloselymonitoreverystageofthebakingprocess,whethertheyarepreparingcakes,bread,orotherbakedgoods,.Inmanufacturing,QAinvolvesexaminingproductsatdifferentstagestoensuretheymeettherequiredstandards.Thisincludesinspecting,testing,andaddressinganyproblemsidentified.Inhealthcare,QAinvolvesoverseeingthequalityofpatientcareandensuringdoctorsfollowproperprocedures.Thisincludesmonitoringpatientcare,reviewingrecords,andworkingtoimprovepractices.TheseexamplesshowthatQAisamethodusedtoensureproductsorservicesmeetspecificstandards.Itinvolvesimplementingprocessesandproceduresdesignedtopreventerrors.EffectiveQAhelpsbusinessesenhancethequalityoftheirproductsandserviceswhileimprovingcustomersatisfaction.AneffectiveQAsystemenablesbusinessestoselltheirproductswithgreaterconfidence,reducefinanciallosses,andenhancesafety.ThrougheffectiveQApractices,businessescanidentifyandaddressissuesbeforetheybecomemajorproblems,safeguardingtheiroperationsandreputation.何為質(zhì)保？為何重要？

提供高質(zhì)量的產(chǎn)品或服務(wù)能提升客戶滿意度和忠誠(chéng)度。質(zhì)量保證（質(zhì)保）是企業(yè)運(yùn)營(yíng)中至關(guān)重要的一環(huán)，提高質(zhì)?？蔀槠髽I(yè)帶來(lái)多方面的益處。

質(zhì)保指企業(yè)評(píng)估其產(chǎn)品或服務(wù)是否達(dá)到客戶及企業(yè)自身預(yù)期標(biāo)準(zhǔn)的過(guò)程。它致力于持續(xù)穩(wěn)定地為客戶提供高質(zhì)量的產(chǎn)品或服務(wù)。讓我們來(lái)看幾個(gè)實(shí)例。

對(duì)于一家追求品質(zhì)的面包店來(lái)說(shuō)，質(zhì)保包括制定標(biāo)準(zhǔn)并仔細(xì)檢查所有產(chǎn)品，以確保品質(zhì)。無(wú)論是制作蛋糕、面包還是其他烘焙產(chǎn)品，他們均選用優(yōu)質(zhì)原料，嚴(yán)格遵守配方，并密切關(guān)注烘焙的每一步。在制造業(yè)中，質(zhì)保涉及不同階段的產(chǎn)品檢驗(yàn)，以確保其符合既定標(biāo)準(zhǔn)，包括檢查、測(cè)試并解決所發(fā)現(xiàn)的任何問(wèn)題。

在醫(yī)療保健領(lǐng)域，質(zhì)保關(guān)乎患者護(hù)理的質(zhì)量以及醫(yī)生操作流程的規(guī)范，包括監(jiān)控患者護(hù)理情況，審查病歷記錄，并努力提升醫(yī)療操作水平。

這些例子表明，質(zhì)保是一種確保產(chǎn)品或服務(wù)滿足特定標(biāo)準(zhǔn)的方法，包括實(shí)施預(yù)防錯(cuò)誤的流程和程序。有效的質(zhì)保有助于企業(yè)提升產(chǎn)品和服務(wù)的質(zhì)量，進(jìn)而增強(qiáng)客戶滿意度。有效的質(zhì)保體系能增強(qiáng)企業(yè)銷售產(chǎn)品的信心，減少財(cái)務(wù)損失，并提高安全性。通過(guò)有效的質(zhì)保，企業(yè)能在問(wèn)題惡化之前，及時(shí)地發(fā)現(xiàn)并解決問(wèn)腿，保護(hù)企業(yè)的運(yùn)營(yíng)和聲譽(yù)。WhatisQA,andwhyisitimportant?Fillintheblankstocompletethechart.1UnderstandingtheTextQAisaprocessthatfocusesondeliveringhigh-qualityproductsorservicestocustomers.Forabakery,QAinvolves__________________andcarefullycheckingalltheirproducts.Inmanufacturing,QAinvolvesexaminingproductsat__________________.Inhealthcare,QAinvolvesoverseeingthequalityof____________andensuringdoctorsfollowproperprocedures.QAcanhelpimprovequalityandenhancecustomersatisfaction.AneffectiveQAsystemenablesbusinessestoselltheirproductswithgreaterconfidence,reducefinanciallosses,andenhance_______.ThrougheffectiveQApractices,businessescanidentifyandaddressissuesbeforetheybecomemajorproblems,safeguarding______________________.settingguidelinesdifferentstagespatientcaresafetytheiroperationsandreputationTickthestatementsthataretrueaccordingtothetext.21.BusinessescanassesswhethertheirproductsorservicesmeetstandardswiththeQAprocess.2.Ifabakerywantstomaintaintop-qualitybakedgoods,thestaffshouldtasteeverycaketoensurequality.3.Inmanufacturing,QAaddressesproblemsastheyareidentified.4.Inahospital,QAincludesmonitoringdoctors’dailylifetoensuretheyprovidepropercareforpatients.5.QAisamethodtohelpachievethedesiredoutcomeofproductsorservices.

Discussthefollowingquestionswithyourpartner.3HowcanQAhelppreventerrorsinmanufacturing?Whatdoyouknowaboutqualityassuranceinyourfuturefieldofwork?Arethereanyspecificstandardstofollow?Inmanufacturing,QAexaminesproductsatdifferentstages.Thisincludesinspecting,testing,andfixingproblemsoncethey’refound.So,whenQAfindsdefectsanddeviations,itfixesthemandpreventsthemfromhappeningagain.

LanguageFocus1.Deliveringhigh-qualityproductsorservicesenhancescustomersatisfactionandloyalty.(para.1,line1-2)提供高質(zhì)量的產(chǎn)品或服務(wù)能提升客戶滿意度和忠誠(chéng)度。(1)deliver

v.

提供，交付Thecompanydeliversexcellentproductstoitscustomers.這家公司向客戶提供優(yōu)質(zhì)產(chǎn)品。(2)enhance

v.

提高，增強(qiáng)，增進(jìn)Thenewpolicyaimstoenhanceemployeeproductivity.新政策旨在提高員工的工作效率。2.Qualityassurance(QA)playsacrucialroleinbusinessoperations,andimprovingitcanbringsignificantbenefitstoyourcompany.(para.1,line2-4)質(zhì)量保證（質(zhì)保）是企業(yè)運(yùn)營(yíng)中至關(guān)重要的一環(huán)，提高質(zhì)?？蔀槠髽I(yè)帶來(lái)多方面的益處。(1)crucialadj.

至關(guān)重要的，決定性的Goodcommunicationiscrucialtothesuccessofanyproject.良好的溝通對(duì)任何項(xiàng)目的成功至關(guān)重要。(2)operationn.

運(yùn)營(yíng)，日常運(yùn)作Themanageroverseesalloperationsinthefactory.經(jīng)理負(fù)責(zé)監(jiān)督工廠的所有運(yùn)營(yíng)。LanguageFocus(3)significantadj.

有重大意義的；顯著的Thenewpolicyhadasignificantimpactonemployeesatisfaction.新政策對(duì)員工滿意度產(chǎn)生了顯著影響。(4)benefitv.,n.受益；好處Improvingcustomerservicewillbenefitthecompany.提升客戶服務(wù)會(huì)使公司受益。Thenewsystemofferssignificantbenefitstousers.新系統(tǒng)為用戶帶來(lái)了顯著的好處。LanguageFocus4.Forabakerystrivingtomaintainhighquality,QAinvolvessettingguidelinesandcarefullycheckingalltheirproductstoensurequality.(para.3,line1-2)對(duì)于一家致力于保持高質(zhì)量的面包店來(lái)說(shuō)，質(zhì)量保證包括制定指導(dǎo)方針并仔細(xì)檢查所有產(chǎn)品以確保質(zhì)量。(1)strive(v.)努力，力爭(zhēng)Thecompanystrivestodeliverexcellentcustomerservice.這家公司努力提供卓越的客戶服務(wù)。(2)maintain(v.)維持，保持Itisimportanttomaintainconsistentqualityacrossallproducts.保持所有產(chǎn)品的一致質(zhì)量非常重要。LanguageFocus3.QAisaprocessthroughwhichbusinessesassesswhethertheirproductsorservicesmeetthestandardsexpectedbybothcustomersandthecompanyitself.(para.2,line1-3)質(zhì)保指企業(yè)評(píng)估其產(chǎn)品或服務(wù)是否達(dá)到客戶及企業(yè)自身預(yù)期標(biāo)準(zhǔn)的過(guò)程。(1)assess(v.)評(píng)估；估算Thecompanyassessesthequalityofitsproductsbeforedelivery.公司在交付之前評(píng)估產(chǎn)品的質(zhì)量。(2)meet(v.)滿足，符合Theproductmeetsallsafetyregulations.該產(chǎn)品符合所有安全規(guī)定。Ourgoalistomeetcustomerexpectations.我們的目標(biāo)是滿足客戶的期望。LanguageFocus4.Forabakerystrivingtomaintainhighquality,QAinvolvessettingguidelinesandcarefullycheckingalltheirproductstoensurequality.(para.3,line1-2)對(duì)于一家追求品質(zhì)的面包店來(lái)說(shuō)，質(zhì)保包括制定標(biāo)準(zhǔn)并仔細(xì)檢查所有產(chǎn)品，以確保品質(zhì)。(1)strivev.

努力，力爭(zhēng)Thecompanystrivestodeliverexcellentcustomerservice.這家公司努力提供卓越的客戶服務(wù)。(2)maintainv.

維持，保持Itisimportanttomaintainconsistentqualityacrossallproducts.保持所有產(chǎn)品的穩(wěn)定品質(zhì)非常重要。LanguageFocus(3)guidelinen.

指導(dǎo)方針，準(zhǔn)則Thecompanyfollowsstrictguidelinestoensureproductsafety.公司遵循嚴(yán)格的指導(dǎo)方針以確保產(chǎn)品安全。(4)ensurev.

確保Regularinspectionsensurethattheprocessrunssmoothly.定期檢查確保流程順暢運(yùn)行。LanguageFocus5.Inmanufacturing,QAinvolvesexaminingproductsatdifferentstagestoensuretheymeettherequiredstandards.(para.4,line1-2)在制造業(yè)中，質(zhì)保涉及不同階段的產(chǎn)品檢驗(yàn)，以確保其符合既定標(biāo)準(zhǔn)。(1)manufacturingn.

制造業(yè)；生產(chǎn)，制造Manufacturingplaysakeyroleintheeconomy.制造業(yè)在經(jīng)濟(jì)中起著關(guān)鍵作用。(2)involvev.

涉及，包含Theprojectinvolvesseveralstagesoftesting.這個(gè)項(xiàng)目涉及多個(gè)測(cè)試階段。LanguageFocus(3)stagen.

階段，步驟Theprojectiscurrentlyinitsfinalstage.該項(xiàng)目目前處于最后階段。(4)requiredadj.

必需的，規(guī)定的Theproductmeetsalltherequiredsafetystandards.該產(chǎn)品符合所有規(guī)定的安全標(biāo)準(zhǔn)。LanguageFocus6.Thisincludesinspecting,testing,andaddressinganyproblemsidentified.(para.4,line2-3)這包括檢查、測(cè)試并解決所發(fā)現(xiàn)的任何問(wèn)題。(1)inspectv.

檢查，查看；視察Themanagerinspectedtheequipmentforanysignsofdamage.經(jīng)理檢查了設(shè)備是否有任何損壞的跡象。(2)addressv.

解決，處理Theteamneedstoaddressthecustomercomplaintsimmediately.團(tuán)隊(duì)需要立即解決客戶投訴問(wèn)題。LanguageFocus7.TheseexamplesshowthatQAisamethodusedtoensureproductsorservicesmeetspecificstandards.(para.6,line1-2)這些例子表明，質(zhì)保是一種確保產(chǎn)品或服務(wù)滿足特定標(biāo)準(zhǔn)的方法。specificadj.

特定的，明確的Theinspectionfocusesonspecificdefectsthatmayaffectproductquality.檢查側(cè)重于可能影響產(chǎn)品質(zhì)量的特定缺陷。LanguageFocus8.Itinvolvesimplementingprocessesandproceduresdesignedtopreventerrors.(para.6,line2-3)它包括實(shí)施預(yù)防錯(cuò)誤的流程和程序。(1)implementv.

實(shí)施，執(zhí)行Thecompanyimplementednewsafetymeasurestoprotectworkers.公司實(shí)施了新的安全措施以保護(hù)工人。(2)processn.

流程，過(guò)程Qualitycontrolisaprocessthatensuresproductsmeetstandards.質(zhì)量控制是確保產(chǎn)品符合標(biāo)準(zhǔn)的一個(gè)流程。(3)proceduren.

程序，步驟Theteamfollowedstrictprocedurestocompletetheproject.團(tuán)隊(duì)遵循嚴(yán)格的程序完成了項(xiàng)目。LanguageFocus9.ThrougheffectiveQApractices,businessescanidentifyandaddressissuesbeforetheybecomemajorproblems,safeguardingtheiroperationsandreputation.(para.7,line3-5)通過(guò)有效的質(zhì)保，企業(yè)能在問(wèn)題惡化之前，及時(shí)地發(fā)現(xiàn)并解決問(wèn)腿，保護(hù)企業(yè)的運(yùn)營(yíng)和聲譽(yù)。(1)identifyv.

識(shí)別，確認(rèn)Thesystemhelpsidentifydefectsearlyintheproductionprocess.這個(gè)系統(tǒng)有助于在生產(chǎn)過(guò)程中及早識(shí)別缺陷。(2)issuen.

問(wèn)題（需要解決的困難、爭(zhēng)論點(diǎn)或關(guān)切事項(xiàng)）Thecompanyisaddressingqualityissuestoimprovecustomersatisfaction.公司正在解決質(zhì)量問(wèn)題以提升客戶滿意度。LanguageFocus(3)safeguardv.

保護(hù)，保障Tosafeguardcustomerdata,companiesmustinvestinrobustcybersecuritymeasures.為了保護(hù)客戶數(shù)據(jù)，公司必須投資于強(qiáng)大的網(wǎng)絡(luò)安全措施。(4)reputationn.

聲譽(yù)Maintaininghighstandardsisessentialforprotectingthecompany’sreputation.保持高標(biāo)準(zhǔn)對(duì)于保護(hù)公司的聲譽(yù)至關(guān)重要。LanguageFocusChoosethecorrectwordtocompleteeachsentence.Changetheformifnecessary.assuranceconsistentlysafeguardinspectmonitorAsthecompanyexpands,itmayfaceincreasedpressureto____________providegoodcustomerservice.Thequalityassuranceteam________productstoidentifyandaddressproblemsearly.Regularinspectionshelp__________thequalityofourproducts.Thecamerasystemisusedto________theproductionareaforsafetyandefficiency.Asatrustedmanufacturer,thecompanyhasestablishedaneffectivequality__________system.consistentlyWordStudy1inspectsafeguardmonitorassurance

Circlethecorrectwordtocompleteeachsentence.Thenewfactorywillbringbenefits(to,for)thearea.Wewilldiscusshowproduction(on,at)differentstagesaffectsproductquality.Afterfinishingthesafetyreport,shewillfocus(on,at)quality.Therestaurantiscommittedtodeliveringthebestservice(to,for)itscustomers.Thescheduleenablestheemployees(to,from)workwithgreaterflexibility.2Thesuffix-ancecanbeaddedtoaverboranadjectivetoformanoun,meaning“theactionorstateofsomething”.Completeeachsentencewiththegivenwordbyadding-ancetoit.Quality__________(assure)istheprocessofensuringthatproductsmeetcustomers’expectations.Werecommendbuyingtravel__________(insure)forallholidaytravels.Asupervisorwillassesseachemployee’s___________(perform).Pleaseconfirmyour__________(accept)ofthisofferinwriting.Thestep-by-step_________(guide)madeinstallingtheappaneasytask.3assuranceinsuranceperformanceacceptanceguidancePART03GrammarandUsageTypeConjunctionExampleTimeafter,before,when,while,assoonas,as,since,untilEffectiveQApracticescanhelpidentifyandaddressissuesbeforetheybecomemajorproblems.Whenyoudeliverhigh-qualityproducts,youbuildtrustandloyaltywithyourcustomers.Placewhere,whereverWherethereisastrictQAsystem,therearehigh-qualityproducts.Reasonbecause,since,asThefactorytestseverysingleproductbecauseitstrivestomaintainitsreputationforgoodquality.Manneras,asif,asthoughWemusttrytosavewaterastheydo.Hetalksasifheknowseverything.AdverbialClauses(I)Youmaythinkofanadverbialclauseasasimplesentencethatbeginswithaconjunction.Anadverbialclausefunctionsasanadverbwithinasentence.Itmodifiesthemainverbandtellswhen,where,how,why,towhatextent,orunderwhatconditionssomethinghappens.CirclethecorrectconjunctiontocompleteeachsentenceandtranslateitintoChinese.Iwanttobecomeaqualityassuranceprofessional(where,because,when)Iampassionateabouthelpingcompaniescreatehigh-qualityproducts.______________________________________________________________WewillimplementtheQAprocedures(assoonas,before,until)thequalityobjectivesareready.______________________________________________________________Placethemanual(where,when,while)youcaneasilyaccessit.______________________________________________________________AneffectiveQAsystemcanpreventerrors(when,before,after)servicesaredelivered.______________________________________________________________1我想成為一名質(zhì)保專家，因?yàn)槲覠嶂杂趲椭緞?chuàng)造高質(zhì)量產(chǎn)品。一旦質(zhì)量目標(biāo)準(zhǔn)備就緒，我們將實(shí)施質(zhì)保程序。將手冊(cè)放在你方便取用的地方。一個(gè)有效的質(zhì)保系統(tǒng)可以在服務(wù)交付之前防止缺陷。PART04IntegratedSkillsa.Aleakproblem. b.Ashortageofworkers. c.Acompetitivemarket.Listentoaspeechandanswerthequestion.1WhatproblemisABCRoofingCompanyfacing?Listentothespeechagainandfillintheblanksbelow.2ProblemCustomerswithroofsinstalledwithinthe______________experiencedleaksduringrainfall.CauseTherooftilesupplier____________thematerialsusedforitstiles.Thecheaper__________resultedin__________inthetiles.SolutionsThecompanypressuresthesuppliertoimprovethe_______oftheirmaterials.Thecompanyshouldincludea

________testinitsQArules.lastsixmonthshadchangedmaterialstinyholesqualityweatherScriptWelcome,everybody!I’mLiFeng,aQAmanager.Today,Iwilldiscusshowqualityassuranceaddressesbusinessproblems.Let’sconsiderABCroofingcompany,whichisfacingaleakproblem.Thecompanyhasseenariseincustomercomplaintsregardingleaksinthelastfewmonths.Ourinvestigationshowedapattern:customerswithroofsinstalledwithinthelastsixmonthsexperiencedleaksduringrainfall.Uponfurtherexamination,myteamdiscoveredthatthecompany’srooftilesupplierhadchangedthematerialsofitstiles.Expertssaidthesupplier’suseofcheapermaterialsledtotinyholesinthetiles.Tosolvethisproblem,myteamsuggestedtwosolutionsforthecompany.First,weadvisedABCtopressurethesuppliertoimprovethequalityoftheirmaterialstomakeperfecttiles.Additionally,wesuggestedthatABCincludeaweathertestinitsQArules.參考譯文歡迎各位！我是質(zhì)保經(jīng)理李峰。今天，我將與大家探討如何通過(guò)質(zhì)保解決業(yè)務(wù)問(wèn)題。

以ABC屋頂公司為例，該公司最近面臨漏水問(wèn)題。在過(guò)去幾個(gè)月，關(guān)于漏水的客戶投訴逐漸增多。我們的調(diào)查發(fā)現(xiàn)了一個(gè)規(guī)律：那些在過(guò)去六個(gè)月內(nèi)安裝屋頂，在雨天容易發(fā)生漏水。

進(jìn)一步檢查后，我的團(tuán)隊(duì)發(fā)現(xiàn)該公司的屋頂瓦片供應(yīng)商更換了瓦片材料。專家指出，供應(yīng)商使用廉價(jià)材料導(dǎo)致瓦片上出現(xiàn)了微小孔洞。

為了解決這一問(wèn)題，我的團(tuán)隊(duì)為該公司提出了兩個(gè)解決方案。首先，我們建議ABC公司向供應(yīng)商施壓，要求他們提高材料質(zhì)量，生產(chǎn)更優(yōu)質(zhì)的瓦片。此外，我們還建議ABC在質(zhì)保標(biāo)準(zhǔn)中加入天氣測(cè)試環(huán)節(jié)。StaffMember1:We’vereceivedsomecomplaintsaboutoursmartwatches.Theydonotholda charge,andthescreensoftenfreeze.QAManager: Theseareseriousissues.Weneedto___________immediately.StaffMember2:Icheckedarecentbatchandnoticedsomequalityproblems.It seemsour________________hassomeissues.IsuggestwereviewourQAprocedures

withintheproductionline.StaffMember1:Weshouldimplementstrictertestingforbatterylifeandscreenperformance beforetheproductsleavethefactory.QAManager: Iagree.Weneedtorecalltherecentbatchand_______thoseproducts.StaffMember2:OK.Iwillarrangetherecall.Weshouldalso________________forour productionstaff.QAManager: Excellentpoints.Let’sstartwithathorough_______ofourproduction processesrightaway.Listentoaconversationandfillintheblanks.3addressthemproductionprocessreviewinspectprovidemoretraining參考譯文員工1：

我們收到了一些關(guān)于智能手表的投訴。它們的續(xù)航能力不足，屏幕還經(jīng)

?？D。QA經(jīng)理：這些問(wèn)題很嚴(yán)重，我們必須立即解決。員工2：

我檢查了最近一批產(chǎn)品，發(fā)現(xiàn)了一些質(zhì)量問(wèn)題?？磥?lái)我們的生產(chǎn)流程存

在漏洞。我建議重新審查生產(chǎn)線的質(zhì)保程序。員工1：

我們應(yīng)該在產(chǎn)品出廠前，對(duì)電池續(xù)航能力和屏幕性能進(jìn)行更嚴(yán)格的測(cè)試。QA經(jīng)理：我同意。我們需要召回最近一批產(chǎn)品進(jìn)行檢查。員工2：好的，我會(huì)安排召回。我們還應(yīng)該為生產(chǎn)人員提供更多培訓(xùn)。QA經(jīng)理：說(shuō)得很對(duì)。我們馬上從徹底審查生產(chǎn)流程開(kāi)始。Ilivenearby.I’maday

student.I’mLily.

I’manewstudent.

Listenagainandhighlightthesentencesforsuggestingsolutions.4SuggestedsolutionsWeneedto...immediately.Isuggestwereview...Weshouldimplementstrictertestingfor...Weshouldalsoprovidemoretrainingfor...Let’sstartwithathoroughreviewof...Wealsoneedto...BelowaresomeQAproblemsfacedbyRainbowRestaurant.Discussthepossiblecausesandsolutionswithyourpartner,andthenpractisetheconversation.5Problem1ColdfoodPossiblecausesPossiblesolutionsProblem2RudestaffPossiblecausesPossiblesolutionsProblem3LongwaitingtimePossiblecausesPossiblesolutionsslowserviceinthekitchenimpropertemperaturecontrolensurefoodisservedimmediatelyafterpreparationinvestinbetterfoodwarmerslackoftraininghighstressduringbusyhoursprovidetrainingoncustomerserviceschedulemorestaffduringpeakhoursinsufficientstaffinefficientorder-takingsystemhireadditionalstaffupgradetoadigitalordersystemtoimproveefficiencyA:We’vereceivedseveralcomplaintsabout____________lately.B:That’s_____________.Weneedto____________________________________.A:Isuggest___________________________________________________.B:Wealsoneedto______________________________________________.Examplecoldfoodaseriousissueensurefoodisservedimmediatelyafterpreparationweinvestinbetterfoodwarmerstomaintaintherighttemperature

reviewthekitchenworkflowtoimproveefficiencyBasedontheabovediscussion,writeacustomeremailtoRainbowRestaurant,outliningtheproblemandsuggestingsolutions.6To:qa@Subject:Complaintabout_____________________DearManager,Iamwritingtoexpressmyconcernsabout_____________inyourrestaurant.YesterdaywhenIdinedatRainbowwithmyfriends,we_________________________________________________________________.Wenoticedthat______________________________________________________.Werealisedthat___________________________________________________.Asaloyalcustomer,Iwouldliketoofferafewsuggestions.First,__________________________________________________________________.

Second,_____________________________________________.IhopeRainbowwillenhanceitsQAincustomerserviceandmakediningthereatrulydelightfulexperienceinthefuture.Sincerely,__________thecoldfoodfoundthatthefoodwasnotproperlythiscouldbeimprovedwithbettertherestaurantlacksproperintroducefoodfoodpromptlytomaintainitsqualityheated,whichmadeitlessenjoyableColdFoodwarmerstoensure

dishesremainatthecorrecttemperaturetemperaturecontrolforserveddishesequipmentandstafftrainingtrainstafftoservePART05ExtendedReadingQualityassuranceiscrucialinconstructionprojects,ensuringthatbuildingsaresafe,efficient,andmeettheirintendedpurposes.Here,weoutlinefiveessentialrulesforsuccessfulqualityassuranceinconstructionprojects.QualityAssuranceinConstruction:5GoldenRulesAllreputableconstructionfirmsadheretoqualityassurance(QA)standards.Theyfollowthesestandardsconsistentlyanduseanobjectiveapproachtoevaluatingquality.AsoundQAsystemreducestherisksofconstructionfaults,delays,andaccidents,ensuringthatthebuildingissafe,efficient,andfitforpurpose.HerearefivegoldenrulesforQAinconstruction.1.Clearqualitystandards:Everyoneinvolvedintheprojectshouldfullyunderstandwhat“quality”involvesandwhatisexpected.Thesedetailsshouldbedocumentedclearlyandcommunicatedtoallsuppliersandprojectmanagers.2.Planning,design,anddevelopment:Designersandprojectmanagersmustcarefullyevaluateplans.Identifyingandaddressingpotentialissuesearlyreducesthelikelihoodofdelayslaterintheproject.3.Materialpurchasing:Allmaterialsandequipmentmustmeettherequiredstandards.Althoughbuyingcheaper,lower-qualitymaterialsmayseemcost-effectiveintheshortterm,itoftenresultsinmoresignificantproblemsinthelongrun.4.Ongoingcommunication:Regularcommunicationthroughouttheconstructionprocessisessential.Everyoneinvolvedshoulddiscussprogress,changes,andanyconcerns.Qualityinconstructionalsorequiressitemanagerstoinspectworkregularly,ensuringthatitmeetstheestablishedqualitystandards.5.Preparingforhandover:Onthehandoverday,conductafinalinspectiontoensureallworkhasbeencompletedtotherequiredstandards.Documenttheinspectioninadetailedhandoverreportsignedbybothparties.建筑工程質(zhì)量保證的五大黃金法則

所有信譽(yù)良好的建筑公司都遵循質(zhì)量保證（質(zhì)保）標(biāo)準(zhǔn)。這些公司始終如一地執(zhí)行標(biāo)準(zhǔn)，并以客觀的方式評(píng)估質(zhì)量。完善的質(zhì)保體系可以降低施工中的故障、延誤和事故的風(fēng)險(xiǎn)，確保建筑安全高效，且符合使用要求。以下是建筑工程質(zhì)保的五大黃金法則。

1.明確質(zhì)量標(biāo)準(zhǔn)：項(xiàng)目的所有參與者都應(yīng)該充分理解“質(zhì)量”的含義和具體期望。相關(guān)細(xì)節(jié)應(yīng)清晰記錄，并向所有供應(yīng)商和項(xiàng)目經(jīng)理詳細(xì)說(shuō)明。2.規(guī)劃、設(shè)計(jì)與開(kāi)發(fā)：設(shè)計(jì)師和項(xiàng)目經(jīng)理必須對(duì)施工計(jì)劃進(jìn)行周密評(píng)估，提前識(shí)別并解決潛在的問(wèn)題，可以有效降少后期施工的延誤。

3.材料采購(gòu)：所有材料和設(shè)備都必須符合規(guī)定標(biāo)準(zhǔn)。雖然購(gòu)買價(jià)格低廉、質(zhì)量較差的材料可能在短期內(nèi)節(jié)省成本，但從長(zhǎng)遠(yuǎn)來(lái)看，這往往會(huì)導(dǎo)致嚴(yán)重問(wèn)題。

4.持續(xù)溝通：在整個(gè)施工過(guò)程中，定期溝通至關(guān)重要。所有相關(guān)人員應(yīng)就進(jìn)展、變動(dòng)及問(wèn)題進(jìn)行討論。施工質(zhì)量離不開(kāi)工地經(jīng)理的定期檢查，以確保工程始終符合既定質(zhì)量標(biāo)準(zhǔn)。

5.交付準(zhǔn)備：在交付當(dāng)天進(jìn)行最終檢查，確保所有工作按照要求的標(biāo)準(zhǔn)圓滿完成。檢查過(guò)程記錄在雙方簽署的交付報(bào)告中。WhataretheQArulesinconstruction?Fillintheblanksaccordingtothetext.1UnderstandingtheTextRule1:Clear________standardsEveryoneshouldunderstandwhat“quality”involvesandwhatisexpected.Rule2:Planning,design,anddevelopmentPlansmustbecarefullyevaluatedtoreducethelikelihoodof________later.Rule3:_________purchasingAllmaterialsandequipmentmustmeettherequiredstandards.Rule4:OngoingcommunicationEveryoneinvolvedshoulddiscussprogress,__________,andanyconcernsthroughouttheconstructionprocess.Rule5:PreparingforhandoverAfinal___________shouldbeconductedanddocumentedinadetailedhandoverreportsignedbybothparties.qualitydelaysMaterialchangesinspectionDiscusswithyourpartnerandmatchthepossiblebenefitswiththerules.Notethatarulemayhavemorethanonebenefit.2RulesBenefits?Clearqualitystandards?Planning,design,anddevelopment?Materialpurchasing?Ongoingcommunication?Preparingforhandover?Cost-saving?Enhancedsafety?Continuousimprovement?High-qualityoutcomes?Enhancedreputation?Customersatisfaction?BettermanagementPART06Real-LifeActivityUnbreakable,aluggagemanufacturer,operateswithoutastrictQAsystem.Now,itisfacingseveralproblems.FollowthestepsbelowtohelpUnbreakableaddresstheseissuesandregaincustomers’trust.ReadthefollowingreviewsfromUnbreakable’swebsiteandidentifytheproblems.Step1BellJonesJun14,2024★☆☆☆☆A(yù)fterjusttwoflights,awheelonmyUnbreakableluggagebroke.IhavebeenemailingthecompanyforareplacementwheelsinceMarch,butthecustomerservicehasrepeatedlyansweredthattheycannotcontacttheirpartsdepartment!Nothinghappenedafternumerousemails.Inowhavetobuyanewsuitcase,butitwilldefinitelynotbefromUnbreakable.SusanSmith4daysago★☆☆☆☆I(lǐng)boughttwopiecesofluggagebasedonreviews.Onmyfirsttrip,onewheelbrokeoff.IcontactedCustomerServiceandfollowedalltheirinstructions,includingsendingacopyofmyreceipt.However,Ineverreceivedaresponse.Icalledtheheadquartersandwastoldsomeonewouldgetintouch,butIhaveheardnothingsince.IwouldneverrecommendUnbreakableluggagetoanyone.Problem1:_________________________________________________________________________________________________________________________Problem2:_________________________________________________________________________________________________________________________ProblemsWorkingroupsof3to5asaQAteam.Investigatethecausesoftheproblemsandproposesolutions,usingthefollowingtipsasaguide.Step2Problem1CauseSolutionProblem2CauseSolutionTipsonHowtoEnsureQuality Choosingsuitablesuppliers:Selectreliablesupplierswhoconsistently providehigh-qualitymaterials. Productionlinechecks:Carryoutregularchecksthroughoutthe manufacturingprocesstoi