酒店英語學習情境一：前廳服務英語1-8CheckingOut.ppt

1、學習情境一：前廳服務英語,學習任務: 結帳退店,Name : Kate Job: Cashier Responsibility: To help check out and settle the bill for guests.,Contents,Working Procedures 工作程序,2,Working Knowledge 工作知識,3,Hotel Task 酒店任務,4,5,Words and Expressions,6,Activity,Learning Objectives 學習目標,After finishing this task, you should be able t

2、o： Deal with different methods of paying the hotel bill. Explain a series of items on the hotel bill.,Working Procedures 工作程序,Ask the guest for his/her room number 詢問賓客房間號 Check if the total is correct 檢查總額是否正確 Ask if there were any charges made recently 詢問最近是否有消費 Print and present the invoice to th

3、e guest 打印并將賬單交給賓客 Help the guest settle the payment 幫助賓客結帳 Present the receipt to the guest 把收據(jù)交給賓客 Thank the guest for staying at the hotel 感謝賓客入住酒店,Working Knowledge 工作知識(1),1. The main duties of the cashier.,Working Knowledge 工作知識(2),2. Some abbreviations on the bills,Working Knowledge 工作知識(3),3

4、. The following is a chart showing the components of a hotel bill.,room service charge,last-minute charge,restaurant bill,Hotel Bill,Laundry service charge,Room rent,Telephone bill,Hotel Task 酒店任務,Suppose you are Kate, now youre going to help the guest check out. Please perform the task according to

5、 the hints below with your partner.,角色A: 你是George Brown, 到前臺辦理結帳退宿,你打算用美國運通卡付款. 角色B: 你是前臺收銀員Kate，你為Brown夫婦辦理信用結賬，并?？腿寺猛居淇?。,Words to know,bill n. 帳單 key card 房卡 deposit n. 押金 invoice n. 發(fā)票 receipt n. 收據(jù) change n. 零錢 include vt. 包括 draw up 結帳 total n.& vt.總數(shù) service charge 服務費 cashier n. 收銀員 extra cha

6、rge 附加費用 American Express (AE/AX) 美國運通卡 Master Card (MC) 萬事達卡 Federal Card 聯(lián)邦卡 Visa (VS) 維薩卡,聲音,Useful expressions,1. Settling the bill 結賬 (1) I will calculate/draw up your bill for you. (2) Shall I explain some items for you? (3) “L” stands for laundry, and “T” means telephone call charge. (4) If y

7、ou think there is any error in your bill, we can check it for you. (5) Here is your change and receipt/invoice.,聲音,Useful expressions,2. Exchanging Foreign currency 外幣兌換 (1) Id like to change these US dollars into RMB. (2) The exchange rate of US Dollar to RMB is , that will give you RMB (3) Would y

8、ou like it in small or large bills? (4) You may go to the Bank of China to change your money.,聲音,Useful expressions,3. Farewell to the guest 送別客人 (1) Have a nice trip. (2) We hope you enjoyed your stay. (3) We look forward to serving you again.,聲音,Activity,1. Match the method of payment on the left

9、with the pictures on the right.用右邊的圖片與左邊的付款方式匹配。,Paying by credit card,Paying in cash,Paying with travelers check,B,C,A,2. Read the hotel bill and calculate the total, then complete the sentences below and practice explaining the bill.閱讀酒店賬單, 計算賬單的總數(shù)并完成下面的句子。然后練習如何解釋酒店賬單。,NAME: Alex Wood NATIONALITY

10、: American ROOM NO: 1802 NO. OF people: 1 DATE: Feb. 10th RATE: 800 yuan .ROOM 1600 yuan 2. RESTR 540 yuan . BAR 150 yuan 4. L. DIST 45 yuan . LNDRY 80 yuan 6. FAX 65 yuan SERV. 10% TOTAL _,Hotel bill,Activity,1. For the room rentals for two nights, thats _ yuan. 2. The second item is the _ meals du

11、ring the two days. Its 54o yuan. 3. The third item 150 yuan must be for your _ at your bar. 4. The _ item is the charge for your long distance call, 45 yuan. And the fifth item is the _ charge, 80 yuan. 5. Its the 10% service charge. Without service charge, the total of your bill is _ yuan. Plus service charge, your bill comes to _ yuan.,Activity,商務樓層(Executive Floor)被譽為“店中之店”。住在商務樓層的客人，不必在