接待外賓實用口語培訓.ppt

,接待客戶實用口語,接待外賓,Isnt it a pleasure that a friend comes from a far away place? 有朋自遠方來，不亦樂乎？,Reception of Guest,Greetings,Good morning，sir. 早上好,先生 Good afternoon, madam . 中午好，女士 Good evening. 晚上好 How do you do? 你好嗎？ How do you do? Its nice to meet you. 很高興見到您 Its nice to meet you, too. Me，too. 我也是,Welcoming,On behalf of , Im very glad to welcome you here. 我代表xx公司,非常高興歡迎您的光臨 Its a pleasure to see you here. 很高興在此見到您 Welcome to 歡迎來到 Thank you for coming all this way. 感謝您的光臨,welcome,I hope you will enjoy your stay here.我希望您能在這里過的愉快 I am so pleased to have the opportunity of entertaining our distinguished guests. 我們特別高興能有機會招待我們的貴賓。 Would you give me your business card ? 請給我您的名片好嗎？,welcome,Introduction,Self Introduction Please let me introduce myself. Im請允許我介紹我自己，我叫 How do you do? My name is你好嗎？我的名字是 May I introduce myself? Im我可以介紹一下我自己嗎？我叫 Its a pleasure to make your acquaintance. My name is很榮幸認識您，我的名字叫,Introduction,Third-party Introduction Its my pleasure to introduce you to 很榮幸向您介紹xxx Id like to introduce you to 我想將您介紹給xxx This is 這位是xxx Hes in charge of他負責 He looks after他負責 Hes our Director/Manager. 他是我們的總監(jiān)/經(jīng)理,Sample Dialogue,A: Good morning. It is a pleasure to see you here at ABC company. Thank you for coming here all this way. Im John Smith. I look after the accounting department(會計部門) here. B: Nice to meet you, John. It is great to be here, my name is Susan Wong. A: Nice to meet you, too. Susan.,What do you like to drink? 您想喝什么？ Would you like coffee or tea? 您要茶還是咖啡？ How do you like your coffee，with suger or milk? 您要什么樣的咖啡,加糖還是牛奶？,Offering,Let us go to have the dinner! 我們?nèi)ビ貌桶桑?You must be hungry, shall we get something to eat? 你一定餓了，我們?nèi)コ渣c東西好嗎？ Would you like to have some dinner?你想吃飯么？ Would you like to eat?你想吃什么？,Dining,（1）客人說Thank you時 You are welcome. 不客氣。 Its my pleasure. 我的榮幸。,（2）要客人等待時： Just a moment, please. 請稍等。 Sorry to kept your waiting, sir. 對不起讓您久等了，先生。 Could you wait a little longer, please? 請稍等一會可以嗎？ Would you please have a seat and wait for a few moments請您坐下稍等片刻,（3）給客人東西的時候說： Here is your . 這是您的 Here you are. 您要的東西在這里。 Here it is. 這就是。 （4）Come with me please! 請跟我來！ This way, please! 這邊請。,(5)聽不懂客人的意思時： Pardon me? 請原諒，再說一次？ I bag your pardon? 原諒我，請再說一次 Could you repeat that, please? 請再重復一次好嗎？ Im afraid I dont understand. 我恐怕沒聽明白. Could you speak slowly, please? 請說慢一點好嗎？ Excuse me, sir. Do you mean ? 對不起，先生。您的意思是 ?,(6)送賓客離開時 Your valuable advice is most welcome. 歡迎多提寶貴意見。