酒店術(shù)語(按字母排序).doc

Alphabetical Acronyms按字母排序ADRAverageDaily Rate.The average realised price per room sold in a hotel or channel.Totalrooms revenue divided by total rooms sold日均房價：在酒店或其他渠道的平均銷售房價?？偡块g銷售額除以銷售房間數(shù)AffiliatesIndependentinternet sites who provide a click-through link to group owned website andreceive a commission when a booking is made聯(lián)盟網(wǎng)頁：獨立的網(wǎng)站提供集團網(wǎng)頁的鏈接，從而由此得到的預(yù)定ANZSPAustralia,New Zealand and South Pacific澳大利亞，新西蘭和南太平洋APRMAsia-PacificRisk Management亞太地區(qū)風險管理ARIAverageRate IndexCalculatedby dividing the hotelsaverage room rate by the average of the competitor set market rate平均房價指數(shù)：酒店平均房價除以市場同期競爭者平均房價BAT ForecastBusinessAlignment Team Forecast商業(yè)聯(lián)盟預(yù)測BCEBrandedConsumer Experience品牌賓客體驗BFRBestFlex Rate最優(yōu)上門散客價BTABusinessTravel Agent - the same as TMC Travel Management Company商務(wù)旅游旅行社C&IConferenceand Incentive會議和獎勵Thetwo sales segments relating to conference and incentive group travelCAMCapitalAsset Management 資本資產(chǎn)管理CAPComplianceAssurance Process.擔保依法納稅措施CAPEXCapitalExpenditure資本支出CCACapitalconstruction authorization基本建設(shè)批準CMHCompanyManaged Hotel.Includes hotels that are owned and operated hotels, and thoseoperated under management agreement酒店管理公司：包括自行經(jīng)營酒店方和酒店管理方Competitive SetGMdefined local hotels (usually four or five) with which a particular hotelcompetes競爭對手ConfirmationThepercentage of offered calls in a CRO that actually turn into bookings.確認預(yù)定百分比COOChiefOperating Officer首席營運官COS/COGSCostof Sales or Cost of Goods Sold銷售成本CPCCustomerProfit Contribution.The revenue supplied by a customer inayield contribution model, minus the cost undertaken to service, complete thesale and the displaced revenues (Displacementis a measure of demandthat was declined as a result of accepting this business.)客戶利潤貢獻在收入貢獻模型中，來自客戶的收入減去所發(fā)生的服務(wù)成本，就得到銷售與因(業(yè)務(wù))替代分流的總利潤其中所謂的替代分流是指由于使用本業(yè)務(wù)而減少的對其它業(yè)務(wù)的需求CRMClusterRevenue Manager.A Revenue Manager with responsibilities for more than one hotel區(qū)域收益管理經(jīng)理：其職責超過1家酒店CROCentralReservations Office中央訂房辦公室CROCCECashReturn on Cash Capital Employed使用資本額的現(xiàn)金收益CRSCentralReservation System.Holidex Plus being rolled out globally replacing Holidex andGlobal II中央預(yù)定系統(tǒng)CSAControlSelf-Assessment (online internal control questionnaire)內(nèi)部控制自我評估CSSCentralShared Services中央共享服務(wù)CTPContributionto ProfitThehotelscontribution to group Profit (Total of management and incentive fees)收益貢獻：酒店提交給集團的收益（包含管理費和提成）ECSElectronicCommission Services.The group that manages our outsourcing partner and internalsystems which make sure travel agent commissions are paid by our hotels (theTACP programme)在線傭金服務(wù)系統(tǒng)EEOEqualEmployment Opportunities均等就業(yè)機會EMEAEurope,Middle East and Africa歐洲、中東和非洲EMEROTheEMEA Central Reservations Office (call centre) located in Amsterdam.位于阿姆斯特丹的歐洲、中東、非洲中央預(yù)定辦公室EOWAEqualOpportunity Woman Agency (Australia Only)婦女均等就業(yè)機會機構(gòu)（僅在澳大利亞）ERTEmergencyResponse Team緊急反應(yīng)小組ESEmployeeSurvey員工滿意度調(diào)查FAMFinanceand Asset Management (1 of 8 business units). Responsible for corporatemanagement reporting, external financial reporting, Tax, Treasury, IR capitaland project appraisals財務(wù)及資產(chǎn)管理：對企業(yè)管理報告負責，外部財務(wù)報告，稅收，財政，風險資本和項目評估FISFranchiseInformation System加盟信息體系Flow-throughThepercentage of change in revenue that flows through to profit against last yearor budget. GOP is usually used as theprofit measure. Also known as drop through收入變化率計入去年或預(yù)算利潤通常用營業(yè)總收入測算利潤也稱為直接測算FLSFireLife Safety消防救生索及配件系列FPMMFireprotection maintenance management消防防護維修管理FranchiseeAnoperator who uses a brand under licence from the brand owner特許經(jīng)營人FranchisorThebrand owner who licences brands for use by other operators授予特許者GBSGlobalBrand Services (1 of 8 business units).Responsible for the delivery of brandservices such as reservations offices globally, and the definition of thosebrand standards that apply globally全球品牌服務(wù)GDSGlobalDistribution System全球分銷系統(tǒng)GFIGroundFault Interrupter斷電器GOPGrossOperating Profit before fixed costs and overheads, i.e. before management fees,rent/lease expense, tax, insurance, interest, depreciation, amortisation,gain/loss on sale of property毛營業(yè)利潤:扣除各項固定費用如管理費，租借費，稅收，保險，利息，折舊費，分攤費，損益GOPPARGrossoperating Profit per available room.(revenue after variable costs)每間房間的毛營業(yè)利潤GRRGrossRooms Revenue房間毛利潤GSAGeneralSales Agent總經(jīng)紀人GSSGuestSatisfaction Index (the key measure within GSTS)賓客滿意度指數(shù)GSSGlobalSales Support全球銷售支持GSTSGuestSatisfaction Tracking System賓客滿意度追蹤系統(tǒng)HACCPHazardAnalysis Critical Control Path (Food Safety)危害分析臨界控制途徑HIROHotelInventory Reservation Optimiser.The revenue maximisation or yield managementsystem whereby information about guest demand for a particular hotel is compiledand analysed on a hotel by hotel basis and is then used to suggest “Hurdle” values based on thisanalysis.It is a highly automated system which assists individual hotels intheir management of rates based on patterns and statistical insights derivedfrom the hotels operating history酒店空房預(yù)訂優(yōu)化系統(tǒng)（方案）酒店收入最大化或稱酒店生產(chǎn)管理系統(tǒng)，它收集（酒店的）客戶需求（信息），并對酒店進行逐個分析，基于這樣的分析，系統(tǒng)（可為酒店）提供臨界（障礙）值這是一個高度自動化的管理系統(tǒng)，可以根據(jù)酒店類型和酒店歷史數(shù)據(jù)的統(tǒng)計信息幫助各個酒店進行費用（入住率）管理HMAHotelmanagement agreement.The agreement under which the owner of a hotel contractsout the operation of the asset. Sometimes called an OMA酒店管理協(xié)議HMGHotelManagement Group酒店管理團隊IBPIntegratedBusiness PlanFormsintegral part of budget process and used to track actual sales compared tobudget and forecast.Also contains rolling forecast for next 12 months整合的企業(yè)管理流程計劃：預(yù)算組成部分，采用實際銷售與預(yù)算比較及預(yù)測跟蹤反饋系統(tǒng)，同時也包含對未來12月的滾動預(yù)測IBTIndividualBusiness Travellers 個體商務(wù)旅行者IDSInternetDistribution Systems (e.g. Hotwire, Priceline, Orbitz, Travelweb, Travelocity,Expedia)互聯(lián)網(wǎng)分銷體系IGUIncomeGenerating Unit.Used in financial accounting to aggregate hotels intohomogeneous groupings收益產(chǎn)出單元：用于財務(wù)生成酒店同品牌體系計算IRRInitialrate on return回報初始率KNRKeyNegotiated Rate關(guān)鍵協(xié)議費率KPOKeyPerformance Objectives主要績效標準LIRGLowestInternet Rate Guarantee最低網(wǎng)站預(yù)定保證LNRLocalNegotiated Rate當?shù)貐f(xié)議匯率LOILetterof Intent意向書LTILosttime injuries浪費機會的損害LTOLabourTurn Over勞動力流動MACROMarketArea Central Reservations OfficeThesystem by which all reservations for properties in a given market are forwardedto a dedicated, specially trained team based in one of our central reservationsoffices.A fee is levied on the hotel based on the volume of calls handled市場區(qū)域中央預(yù)定辦公室MMRManagers Monthly Report經(jīng)理月度報告MPIMarketPenetration IndexCalculatedby dividing the hotelsactual market share by fair market share市場滲透指數(shù)，酒店實際市場份額除以平均市場占有率MTDManager,Talent Development管理層與人才發(fā)展MTMManager,Talent Management管理層與人才管理Net RevCoNetrevenue per call offered.A key efficiency measure for the CRO which measuresthe amount of money generated per call through to the CRO每個所打電話的凈收益NOPNetoperating profit凈營業(yè)利潤OHS OccupationalHealth & Safety職業(yè)保障OSHOccupationalSafety & Health職業(yè)安全OSIOverallSatisfaction Index總體滿意度指數(shù)P2PPay2 Produce貨到付款PAFPersonnelAction Form個人行動表格PDPPerformanceDevelopment Plan個人發(fā)展計劃PDRPerformanceDevelopment Review個人發(fā)展回顧PFPPayfor Performance.The collective name for all revenue generation programmes notcovered by a franchisees reservations or marketing assessments. These include VCRO, MACRO and Affiliatemarketing按效果付費（聯(lián)營模式）PIPPropertyImprovement Plan.A detailed review of a hotel property assessing whatimprovements/investments are required for the property to meet brand standards資產(chǎn)改進計劃PMSPropertyManagement System資產(chǎn)管理體系PPPriorityPrivilege優(yōu)先特權(quán)PSCPrioritySales Campaign優(yōu)先促銷活動QESQualityEvaluation System質(zhì)量評估體系A(chǔ)tool used to measure the consistency of compliance of our hotels and resorts toproduct and service standards relevant to hotel brandRCDResidualCurrent device漏電保護器RDOSRegionalDirector of Sales區(qū)域銷售總監(jiān)RevPARRevenuePer Available RoomCalculatedby dividing the hotelsrooms revenue by the number of rooms available.Rev Par will equal the hotels average room rate whenoccupancy is 100%. 房間總收益除以可用房總數(shù)。當入住率100%時，此用來平衡平均房價RevPASHRevenuePer Available Seat Per Hour每位每小時收益RFPRequestfor Proposal提案申請RGIRevenueGeneration IndexCalculatedby dividing the hotelsRev Par by the total Rev Par of your hotels direct competitors每間可售房收入除以競爭對手總可售房收入RGMRegionalGeneral Manager區(qū)域總經(jīng)理RMECRegionalMajor Expenditure Committee區(qū)域支出委員會負責人ROCEReturnon Capital Employed, calculated as operating profit before exceptional itemsdivided by net operating assets, less revaluation reserve but adding backwritten off goodwill已投資資本回報：主營業(yè)務(wù)收入（扣除額外項目）由凈營業(yè)資產(chǎn)，極小重估價準備及商譽注銷生成ROIReturnon Investment投資利潤率RPCRedeemedPoint Cost.The estimated cost to the PCR fund of redeeming one of theoutstanding points awarded to PCR members.Based on the estmated % of pointsthat will be redeemed plus the current amount of money paid to hotels or thirdparties for redemptions積分回收RTWRet