出國英語日常手冊

1、出國英語日常手冊技術(shù)文件技術(shù)文件名稱：出國英語日常手冊技術(shù)文件編號：版本：V0.1共49頁（包括封面）擬制 CDMA 測試部審核 會簽標(biāo)準(zhǔn)化 批準(zhǔn)深圳市中興通訊股份有限公司文件編號版本號擬制人/修改人擬制/修改日期更改理由主要更改內(nèi)容（寫要點即可）1V0.1姬文源、 張艷麗2004-12-30創(chuàng)建2注1:每次更改歸檔文件（指歸檔到事業(yè)部或公司檔案室的文件）時，需填寫此表。 注2:文件第一次歸檔時，“更改理由”、“主要更改內(nèi)容”欄寫“無”。3出國英語日常手冊目錄摘要3正文51 你在機場的遭遇 51.1 辦理登機手續(xù) 51.2 登機及乘機51.3 在銀行61.4 電話英語71.5 問路81.6 坐

2、計程車81.7 坐公共汽車92 你的酒店生活112.1 預(yù)定房間(ROOM RESERVATION) 112.2 在接待處(AT THE RECEPTION DESK) 132.2.1 沒有預(yù)定房間132.2.2 已經(jīng)預(yù)定了房間(或者想延長住宿時間)142.3 整理房間(HOUSEKEEPING) 172.4 洗衣服務(wù)(laundry service) 182.5 維修服務(wù)(maintenance ) 202.6 喚醒服務(wù)(wake -UP call service) 222.7 結(jié)帳(CHECKING OUT) 243 你在國外的測試工作 273.1 要學(xué)會贊美別人，贊美也是一種美德 273

3、.2 預(yù)約測試官員 283.3 簡單會面情形 293.4 地道英語(美國人日常生活中常用的五星級句子) 293.5 預(yù)約測試官員 313.6 簡單會面情形324 民以食為天，你的海外飲食 334.1 詢問餐館營業(yè)時間的英語會話 334.2 打電話向餐館訂位的英語會話 334.3 入座時的英語會話344.4 用餐時的應(yīng)用英語句子 344.5 投訴時常用的句子 354.6 結(jié)帳時注意事項及實用英語 364.7 用電話詢問遺失對象時的英語會話 374.8 附件1:中國小吃主食的英文表達(dá) 384.9 附件2 :常用餐具 394.10 附件3:常用詞匯405 出差在外，家人常記掛著你，常和家人通信，通信

4、在國外 425.1 買電話卡425.2 銀行取錢，順便辦理些業(yè)務(wù) 425.3 在郵局，辦理其他郵寄業(yè)務(wù) 43446 公共標(biāo)志和說明45摘 要越來越多的國際項目， 對我們提出了更高的英語的需求，為此我們早想收集一些相關(guān)的英語片段，期望能對大家有所幫助。 好在部門的每日英語給我們的收集工作提供的可能和足 夠的素材，我們收集了近日每日英語的部分內(nèi)容，整理成一個小冊子，但愿能為你的國外旅途有所幫助。第一章你在機場的遭遇，使得你可以從容走出國門，踏上旅途。第二章介紹的酒店日常用語，使得你可以有一個舒適和安全酒店生活，充足的休息是你出色工作的保證；第三章的測試英語可以使您在國外高效的應(yīng)對測試工作；在國外吃

5、飯歷來都是一件最常面對，也是最重要的海外生活，第四章使我們不在為吃飯而發(fā)愁，你的飲食得以保證， 畢竟民以食為天。我們大老遠(yuǎn)是來工作的，緊張的心情可以理解， 但是不要忘了要尊重別人的習(xí)慣，更要學(xué)會贊美別人，這樣你的工作才會輕松而愉快，至少快捷的工作，可以為公司節(jié)省不少的差旅費用?？纯吹谖逭率莿e人的經(jīng)驗，不妨學(xué)學(xué)。出國在外，大家都在惦記著你， 不要忘記常和家里聯(lián)系，購買電話卡，一般也是我們在海外要面對的事情。 這樣你可以用手機方便的和家人聯(lián)系，適當(dāng)?shù)臅r候還可以買些異國的小玩意，寄給我們。感謝部門的每日英語給了我們一個平臺，使得我們可以整理出這些日常用語。特別感謝姬文源、張艷麗、林蓓、張建、陳偉、胡

6、九龍、呂益艷為我們收集了大量的最常用到的場景 對話。當(dāng)然英語的學(xué)習(xí)要靠自己平時的堅持和努力。我們整理的東西，在以下網(wǎng)站都可以找到。http:/www.liste nin gexpress .net 第一章：你在機場的遭遇在國際項目中，出國后第一個外語場景便是機場，為了順利的辦理登記手續(xù)，妥善辦理你的行李，您需要了解一些機場常用的情景對話。在機場辦理好了所有的事情，準(zhǔn)備登機與乘機了，為了確保自己度過愉快的空中生活， 請參考我們?yōu)槟銣?zhǔn)備的機艙片段一般而言，在國外的辦事處都會安排人來接機，但是也有例外，如果航班是在

7、晚上，而 且有的辦事處由于來往人太多，麻煩不過來?；旧暇筒欢嘟訖C了，例如印度德里辦事處， 假如你初到這里，基本上要在機場過夜的。 這個時候如果你的手機沒法漫游到當(dāng)?shù)?，你還不得不通過公用電話聯(lián)系當(dāng)?shù)剞k事處，而支付電話費需要當(dāng)?shù)氐呢泿?美元有時太值錢，消費不便)，好在國際機場一般都有外幣兌換處，你可以通過我們?yōu)槟銣?zhǔn)備的在銀行的場景來解圍。當(dāng)你打電話的時候不要忘了應(yīng)用地道的電話英語聯(lián)系你的朋友。最后你還不得不熬到天亮，拖著疲憊的身子和皮包，自己問路。坐計程車到辦事處或酒店。如果你嫌計程車太貴，沒關(guān)系，可以座公共汽車下一章我們將給你奉上你在酒店的常用英語.祝你旅途愉快！第二章：你的酒店生活出國在外，

8、住宿是一個大問題， 如果有辦事處，那么您很幸運，您可以用母語和相關(guān)人 員交流即可解決住宿問題。但如果沒有辦事處，您就要住酒店了，而且為了確保酒店能為您 預(yù)留房間，在出發(fā)前，最好預(yù)定房間(Room Reservation )。到了酒店，您首先要到接待處進行登記(At the Reception Desk )，辦理住宿手續(xù)。住在酒店里，每天還會有辛勤的服務(wù)生為您整理房間( Housekeep ing);出差在外，每 天忙于開局，測試等工作，是不是感覺自己沒有時間洗衣服了，那就享受酒店提供的洗衣服務(wù)(Laundry Service)吧；任何設(shè)備都用一定的生命期限，如果很不巧，在您住宿期間某些 設(shè)備壞

9、掉了，那您就要求助于酒店的維修服務(wù)(Maintenance)啦；如果您已經(jīng)習(xí)慣了每天清晨由鬧鈴喚您起床，那您可能用得著酒店提供的喚醒服務(wù)(Wake-up Call Service );國際測試一般都要耗費很長的日子，在這里你免不了要理發(fā)，好在你了解一些常規(guī)的用語。經(jīng)過n天辛苦的工作，您成功的完成了所有的任務(wù)，那就打點好行裝，去前臺結(jié)帳(Checking out)吧。下一章我們將繼續(xù)奉上一個和局方人員見面的場景，祝大家在海外生活愉快:)第三章你在國外的測試工作贊美也是一種美德，學(xué)會贊美別人，將會給你的工作帶來意想不到的順利。第一次見面，最好電話預(yù)約，預(yù)約別人后，切記一定要準(zhǔn)時，不要遲到，給對方良

10、好的“第一印象”要想健康的在海外生活，豐富的飲食是不可或缺的，請繼續(xù)關(guān)注下一章海外餐館就餐， 祝吃好喝好，A_A第四章 民以食為天，你的海外飲食在國外用餐，希望能快捷方便，不過也需小心應(yīng)對，畢竟民以食為天。如果是正式的宴請，需要先電話確定一下時間；去就餐時要選好合適的位置和你需要的餐飲；如果在遇到不滿意的地方，也需要維護自己的合法權(quán)益，向服務(wù)員投訴：餐后買單，這有多種付帳方式和不同的消費習(xí)慣，可以注意一下：離開時，請小心自己的隨身物品，如果不小心遺失了， 別急，先打個電話到餐館問一下：另外附上一份常用中英單詞表，包括：中華小食、餐具、 常用語。祝各位出差的同事食得放心，工作開心！ 第五章出差在

11、外，家人常記掛著你，常和家人通信，通信在國外出國在外，大家都在惦記著你， 不要忘記常和家里聯(lián)系， 購買電話卡，一般也是我們在 海外要面對的事情。 這樣你可以用手機方便的和家人聯(lián)系，適當(dāng)?shù)臅r候還可以買些異國的小玩意，寄給我們。正文1你在機場的遭遇1.1 辦理登機手續(xù)Mrs. Fu : Hurry up! We dont have much time left.Mr. Fu : Take it easy. We still have two hours.Mrs. Fu : Come on! This is my first time ever to take a plane. I dont wan

12、t anything to go wrong .Mr. Fu : Let me take care of everything , all right? Now, lets go to the check-in counter.Airline Clerk : May I see your tickets and passports, please?Mr. Fu : Here they are.Airline Clerk : Would you put all your baggage on the scale, please?.Ah, thirty-eight kilos.Mrs. Fu :

13、Is that in side the free allowa nee?Airline Clerk : Yes, we allow twenty kilos each.Mrs. Fu : Thats lucky! (To her husband) Whats next?Mr. Fu : Theyll have to check our baggage. Why dont you wait for me upstairs at the refreshme nt loun ge?Mrs. Fu : All right. (She goes off.)Airline clerk : Open you

14、r baggage, please.Mr. Fu : Sure. (He ope ns the bags. The airli ne clerk exam ines them.)Airline Clerk : All right. Thank you, sir.Mr. Fu : (Upstairs at the lounge.) What did you order for me ?Mrs. Fu : Black coffee. What do we do now?Mr. Fu : Let me finish this coffee and then we will go to gate 5.

15、 Theyre announcing our flight.Mrs. Fu : I did nt hear an ythi ng.Mr. Fu : Its on that sign board up there. See? UA 801. At gate 5. Have you payed the check yet?Mrs. Fu : Yes.Mr. Fu : Lets go then.Vocabulary1. check in n.指在機場、旅館的報到2. free adj.免費的3. lounge n.休息室。” Refreshment lounge,指可邊喝飲料或吃東西、邊休息的場所。

16、1.2登機及乘機A： May I see your boarding pass (check), pls?B: Here it is, where is my seat ?A: 13A is on the right side.B: Thank youA: What ca n I do with this bag,Miss?B: Please Put it un der your seat or in the over head bin.A： What would you like to drink, orange juice, coffee or tea?B: orange juice,pl

17、s.A: Which would you prefer forlun ch,fish, pork or beef?B: The beef,pls.B: What time do we land in Newyork?A: At 3:15,Sir.B: Are you going to serve dinner on this flight?A: No, sir.just a sn ack.B: May I have a pillow and bla nket,Miss?A: Sure,Ill get them for you.Vocabularyboard ing pass(check):登機

18、證，登記卡juice:水果、蔬菜等的汁、液bin :儲存柜sn ack: 點心pillow and bla nket :枕頭與毯子1.3 在銀行1、Can I cha nge Ren mi nbi to US dollar?我可以用人民幣換美金嗎？2、I want to exchange. Renminbi 1000,00 for CAN.dollars.我想用1000,00人民幣換成加幣。3、All right. Please fill out the form first.好的，請先填一份兌換單。4、Could you please tell me todays excha nge rat

19、e?請您告訴我今天的匯率是多少好嗎？5、Can you give me some small cha nge, please?請您給我換點零錢好嗎？6、Please give me five bills in one hun dreds, four tens, three fives and the rest in quarters.請給我換5張100元的，4張10元的，3張5元的，其余全部給我 25分的就可以了。7、rd like to ope n a savi ng acco unt.我想開一個儲蓄存款賬戶。8、How can I ope n a check acco unt?我想開一個支

20、票賬戶，該怎么辦？9、May I have your ID please?請給我看一下您的身份證件好嗎？10、Please show me how to fill out an ope n acco unt form?請您教我填一份開戶表格好嗎？11、I n eed a new check book.我需要一本新的支票本。12、This is your check acco unt nu mber.這是您的支票賬戶號碼。13、What is my sav ing acco unt nu mber.我的儲蓄賬戶號碼是什么？14、rd like to deposit some money in m

21、y check account .我想往我的支票賬戶中存點錢。15、Whats the in terest of the check ing acco unt pays?支票賬戶和利息是多少？16、I want to withdraw US$500 from my savi ng acco unt.我想從我的儲蓄賬戶中取出500美金。17、I have ns received this mon ths bank stateme nt.我還沒有收到本月銀行的結(jié)賬單。18、Id like to see the loans officer.我想見一下這里負(fù)責(zé)貸款的工作人員。19、How can I

22、apply for a credit card?我如何才能申請信用卡？20、rd like to apply for a short-term loa n.我打算申請短期貸款。1.4電話英語Whe n you are making the callAsk ing for the pers on you want speak to:Hello (morni ng or good after noon.etc.)， is * there, please?Can I speak to *, please?May I speak to *, please? More formalIs that *?

23、When you think you are speak to the right pers on but not sure.or start the com muni cati on by Saying who you are:It (this) is #,please .Whe n you are an swer the call:Hello?In formal or bus in ess com muni cati on, give your n ame or the n ame of your compa ny. At home usually just say Hello.One m

24、ome nt, please. When the right pers on is there.Hold on, please.When you are just the right pers on, just an swer speak in g.When the right pers on is not there.Sorry, he is out. /ca n I take a message?/ Do you want to leave a message?i am sorry ,his line is busy ,do you want to hold?1.5問路Dale : Exc

25、use me. Could you tell me how to get to the Palace Museum ?Nancy: You can take Bus 5. The driver will tell you where to get off.Dale : Yes, but rm drivi ng my own car.Nancy: Oh, then you drive along this street, turn right at the third crossroad, then take the first left.Keep straight on until you s

26、ee a road sign that says Palace Museum, and then you follow the sign. It will direct you to the Palace Museum.Dale : Drive along this street, turn right, turn left, keep straight, and then Ill see the road sign?Nancy: Thats right.Dale : Are you sure that I wont bump into any on e-way streets?Nancy:

27、Well,.dont think you will. .I dont see any car around here. Where is your car?Dale : I parked it over there. You see?Nancy: Oh, no. Youd better move it before a policeman sees you parking there.Dale : Why? I dont see any No Parki ng sig ns.Nancy: But youre park ing in a bus zone.Dale : Here comes a

28、policema n. Id better run .Tha nk you, miss.Oh, by the way, how long willit take for me to get to the museum?Nancy: About half an hour.Dale : Thanks aga in. Youve bee n very helpful.Nancy: Hurry up, or youll get a ticket.Vocabulary1. crossroad n. 十字路2. one-way street 單行道?！?one way單程。3. zone n.區(qū)域4. t

29、icket n.罰單、票1.6坐計程車Miss Kao : Taxi! Taxi! (A cab stops and she goes in.)Cab driver : Where to, miss?Miss Kao : Diamond Hotel on Beach Avenue. How much do you think the fare will be ?Cab driver : Well, about three dollars. I cant tell exactly, but whatever it is, it will show on the meter.Miss Kao :

30、I took a taxi yesterday from the station to Diamond Hotel, and the driver charged me six dollars.Cab driver : Was it rush hour?Miss Kao : No, it was nt.Cab driver : Well, there is nothing I can say, miss.Miss Kao : Do you thi nk he inten ti on ally drove all around in stead of drivi ng directly to D

31、iam ond Hotel?Cab driver : No. Why would he want to do that?Miss Kao : For more money. He thought I was some one who can be take n adva ntage of.Cab driver : I would nt say that, miss. Any cab driver would lose his lice nse if he got caught doing a thing like that.Miss Kao : I did nt kn ow that.Cab

32、driver : Now you know. Are you new in this city?Miss Kao : Yes. Ill probably stay here for two more weeks.Cab driver : In that case, you can try to call a cab company to send you a cab next time when youneed one. Thatll certainly make you feel safer. Here you are, Diamond Hotel.Miss Kao : Thank you

33、for the advice. How much is it?Cab driver : Two dollars and ninty-eight cents.Miss Kao : Here is three dollars. Keep the cha nge.Vocabulary1. cab n.即 “ tax,計程車。2. rush hour指交通的高峰時間1.7坐公共汽車A : Move to the rear of the bus, pleaseTherere plenty of seats in the rear.B : How much is the fare, please?A :

34、Thirty cen ts. Drop it in the box.B : Does this bus go to Wash ington Post Office?A : Take Bus No. 9. This is No. 6.B : But somebody told me this is the right bus. Im going to Park Ave nue.A : This is the right bus. Ill let you off whe n we get there.B : Thanks a lot, driver.C : Driver, I want a tra

35、nsfer to the 66th street cross-town busHow much is the fare?A : (Giving him a transfer.) Theres no charge for transfers.C : Is it good on any crosstown bus or only on the 66th street crosstown?A : That transfer is only good on the 66th street bus.C : Im going to First Avenue. Is 66th Street my best

36、way to get there?A : Yes.D: Driver, does this bus go to Washi ngton Post office?A : No, take Bus No. 10 across the street.D: Thank you.2你的酒店生活2.1 預(yù)定房間（Room ReservationKey Sentences （重點句子）1. rd like to book a double roomfor Tuesday next week .下周二我想訂一個雙人房間。2. Whats the price differenee?兩種房間的價格有什么不同？3.

37、 A double room with a front view is 140 dollars per night, one with a rear viewis 115 dollars per ni ght.一間雙人房朝陽面的每晚140美元，背陰面的每晚115美元。4. I think ni take the one with a front view then我想我還是要陽面的吧。5. How long will you be staying?您打算住多久？6. Well be leavi ng Sun day morning我們將在星期天上午離開。7. And we look forwa

38、rd to seeing you next Tuesday.我們盼望下周二見到您。8. rd like to book a single room with bath from the after-noon of October 4 to the morning of October 10.我想訂一個帶洗澡間的單人房間，10月4日下午到10月10日上午用。9. We do have a single room available for those dates.我們確實有一個單間，在這段時間可以用。10. What is the rate , please ?請問房費多少？11. The cu

39、rrent rate is $ 50 per night .現(xiàn)行房費是50美元一天。12. What services come with that ?這個價格包括哪些服務(wù)項目呢？13. That sou nds not bad at all . Ill take it .聽起來還不錯。這個房間我要了。14. By the way , rd like a quiet room away from the streetif the is possible . 順便說一下，如有可能我想要一個不臨街的安靜房間。Dialogue AA： Room Reservati ons . Good after

40、noonB： rd like to book a double room for Tuesday next week.A： Thats fine , sir . A double room for Tuesday, September12th , with a front view or rear view ？B: Whats the price differenee？A： A double room with a front view is 140 dollars per night, one with a rear viewis 115 dollars per ni ghtB: I thi

41、nk ni take the one with a front view thenA： How long will you be stay ing?B: Well be leavi ng Sun day morni ngA： That will be five nights , sir . Thank you very much, and welook forward to seeing you n ext Tuesday.B: Good . Thats all settled then. Good-bye .A： Good-bye .Dialogue BA： Advanee Reservat

42、ions. Can I help you ?B: Yes, Id like to book a si ngle room with a bath from the after noon of October4 to the morni ng of October 10.A： Yes , we do have a single room available for those dates .B： What is the rate , please ?A： The current rate is $ 50 per night .B: What services come with that ?A：

43、 For $ 50 youll have a radio , a color television, a telephone and amajorintern ati onal n ewspaperdelivered to your room everyday .B: That sou nds not bad at all. Ill take it .A： Very good . Could you tell me your name , sir , please ?B: Yes , it is Moore .A： How do you spell it , please ?B: Its M-

44、O-O-R-EA： M-O-O-R-E. And what is your address , please ?B: It is 3600 Mon tague Boulevard , Hattiesburg , Mississiippi39401 U . S. A.A： Excuse me , sir , but could you speak a little more slowly, please ?B： Sure , no problem . Its 3600 Montague Boulevard , Hattiesburg , Mississippi 39401 U. S. A. Ha

45、ve you got it ?A： Yes, so it is 3600 Mon tague Boulevard , Hattiesburg , Mississippi 39401 U. S. A. B： Thats right .A： What about your telepho ne nu mber?B：( 601) 264-9716 . By the way , Id like a quiet room away from the street if that is possible .A： A quiet room away from the street is preferred

46、. O. K. . Well mail you a reservation card confirming your booking as soon as possible. We look forward to your visit.B： Thank you and good-bye .A： Good-bye.Words and Expressi onssettlev .解決availablea.可得到的，有用的confirmvt .使堅定，認(rèn)可Mississippin.密西西比(美國州名)2.2 在接待處(At the Reception Desk2.2.1沒有預(yù)定房間Key Senten

47、ces (重點句子)28. I want a double room with a bath我要一間有浴室的雙人房。29. How much a day do you charge ?每天收費多少？30. It is hundred yuan a day includingheating fee , but excluding service charge . 一百元一天，包括供暖費但不包括服務(wù)費。31. Its quite reas on able.收費十分合理。32. How long do you intend to stay in this hotel?您準(zhǔn)備住多久？33. Have

48、you got through with the check in procedure ?你是否已經(jīng)辦妥住宿登記手續(xù)？34. Can I book a sin gle room for my friend beforeha nd as he will arrive in Shan ghai tomorrow morni ng ?我能為我的朋友預(yù)訂一間單人房嗎？他將于明天早上到達(dá)上海。35. Would you mind filling in this form and pay a hundred yuan in advanee for him 請?zhí)詈貌㈩A(yù)付一百元錢。36. This is a

49、receipt for payingin advanee . Please keep it .這是預(yù)付款收據(jù)，請收好。37. Have you any vacant (spare ) room in the hotel ？旅館里有空余房間嗎？38. Sorry , we have no vacant (spare ) room for you . But I can recommendyou tothe Orient Hotel where you may get a spare room.對不起，我們已經(jīng)客滿了。但是我可以介紹您去東方飯店，那里有空余的房間。39. Good after no

50、on , my room nu mber is 321. Any mail for me ？下午好！我的房號是321。有我的信嗎？40. Yes. You have two letters and one telegram , also a message was left by a lady before one hour .有的。您有兩圭寸信和一圭寸電報，一小時前有一位小姐來電話留言給您。41. Ill mail a letter to U. S. A. by airmail .我要寄一圭寸航空信到美國。42. How much do I have to pay for you ？我要付多

51、少錢？43. A lettergen erally mails to America Europe Africa by airmail . First 20 grams is 20 yua n通常一封寄到美國、歐洲、非洲的航空信，20克收費20元。Dialogue AHow much a day do you charge ？(A： Receptionist B : Guest)B: I want a double room with a bathA： It is a hun dred yua n a day in cludi ng heati ng fee butexclud ing ser

52、vice chargeB: Its quite reas on able.A： How long do you intend to stay in this hotel?B: I shall leave in a fortnight(half a month ).A： Have you got through with the check in procedure ?B: Oh, yes, rm going to fill in the form of registration right now. Can I book asingle room for myfriend before han

53、d as he will arrive in Shanghai tomorrow morning ? A： Sure . Here is the form for reservations. Would you mind filling in this form andpay hun dred yua n in adva nee for him.B: All right . This is one hundred yuan to pay for my reservationA： Thank you . This is a receipt for paying in advanee. Pleas

54、e keep it .Dialogue BB: Have you any vacant(spare ) room in the hotel ?A： Sorry , we have no vacant (spare ) room for you. But I can recommend you to the Orient Hotel where you may get as pare room.B: That sounds very good ! Can I book the plane ticket (train ticket , ship ticket ) here ?A： Please g

55、o to the CAACoffice to book your plane ticket . If you want to book your train ticket or ship ticket, youd better go to the Shanghai International TravelService .B: Could you tell me how many kinds of rooms do you have?A： There are single rooms, double rooms, suites and deluxe suites in our hotel . Every room is equipped with a bat hand a teleph oneB: Oh, I see . Thanks.A： You are welcome .2.2.2已經(jīng)預(yù)定了房間(或者想延長住宿時間)Key Sentences (重點句子)44. Yes， we do have a reservation for you.對了，我們這兒是有您預(yù)訂的房間。45. Would you please fill out this form while I prepare your key card for you?請您把這份表填好，我同時就給您開出入證，好嗎？