Marking Guest Laundry為客衣打碼

1、3standard operating procedure標(biāo)準(zhǔn)操作程序marking guest laundry為客衣做打碼task number:任務(wù)號(hào):la-0002department: 部門(mén):housekeeping客房部date issued: 制定日期:august 20052005年8月guest expectation: 客人期望:i expect my laundry items to be returned. i lose confidence in the hotel if i receive another guests laundry or my items go m

2、issing.我期望我的衣物能原物回歸,如果我收到其他衣物或我的衣物被遺失,我將會(huì)對(duì)酒店感到非常的失望.time to train: 培訓(xùn)時(shí)間:25 minutes25分鐘why is this task important for you and our guests?為什么這對(duì)你和客人都如此重要?answers: 回答：1. i understand the importance of marking guest laundry.我了解在客衣上做記號(hào)的重要性.2. it is my responsibility to ensure that guests are confident in

3、our abilities and can rely on our service.我的責(zé)任是確?？腿藢?duì)我們的能力有信心并且依賴(lài)我們的服務(wù).3. i can save money for the hotel to ensure no items are lost or forgotten.本著為酒店節(jié)約經(jīng)費(fèi),我確保沒(méi)有一件衣物遺失或被遺忘.4. this shows our professionalism.這體現(xiàn)了我們的專(zhuān)業(yè)能力.5. this can increase our gsts.這可以提高我們對(duì)客的服務(wù)質(zhì)量.what/ steps什么/步驟how/ standards如何做/標(biāo)準(zhǔn)tr

4、aining questions培訓(xùn)問(wèn)題1) sorting分類(lèi)understand each line of the laundry list. 理解洗衣清單的每一條.make sure each item is marked on the correct place on the garment.確保衣物記號(hào)標(biāo)在了正確的位置上 do not use the collar of a shirt or blouse to mark.不要在襯衣或?qū)捤傻纳弦骂I(lǐng)上打記號(hào).why do i need to understand each line on the list?為什么我需要理解清單上的每一項(xiàng)

5、?where can i mark?我該在什么地方做記號(hào)?2) check檢查fabrics woven in silk, nylon, rayon, 100% polyester, or high-combed wool, should not be sealed directly. 絲制品,尼龍制品,人造絲,100%聚脂, 或羊毛制品衣物不應(yīng)該直接的密封.use a thermo seal flag to prevent damaging the fabrics.用手寫(xiě)碼條打以免損壞織物.why is this check so important?為什么這個(gè)檢查如此重要?3) marki

6、ng做標(biāo)記garments put into washing should be seal-marked, garments put into dry-cleaning should be paper-marked.衣物在送洗時(shí)應(yīng)有密封記號(hào),被送干洗時(shí)應(yīng)有適當(dāng)?shù)挠浱?hào).make a special mark for: 特殊記號(hào)- express service快洗服務(wù)- pressing only service凈熨服務(wù)- starching, (light, medium, heavy) 有淀粉沉積物的衣物(輕微的,中型的,嚴(yán)重的)- no pressing不需熨燙服務(wù)- any other

7、specific instruction 任何其他的特殊說(shuō)明what is the difference between the different services?不同的服務(wù)有什么不同之處?4) distribution送洗洗衣to send marked laundry to dry-cleaning or washing area, pressing only service to pressing area.送打好標(biāo)記的衣物去干洗或洗滌處:凈熨衣物送去熨燙地點(diǎn).do i have to take special care when distributing?在送洗洗衣時(shí),我是否需要特

8、別的注意?5) laundry list hand-over洗衣清單移交the marked laundry should be returned back to the guest service properly for further reference check.打好標(biāo)記的洗衣單應(yīng)被送回客衣組,以便深入檢查.what happens if i have a mix up there?如果衣物混合在一起會(huì)發(fā)生什么事情?summary questions:問(wèn)題概況:1. what is important about marking laundry?打標(biāo)記洗衣最重要的是什么?2. what happens if the laundry is wrongly marked?如果洗衣標(biāo)記打錯(cuò)了將會(huì)怎樣?3. why do i have to take care when distributing?為什么在送洗洗衣時(shí)應(yīng)該特別注意?4. what different services can be marked?不同的服務(wù)有哪些不同的標(biāo)記?5. how do i mark and where do i mark gues