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1、division/department: it department部門:it部job title: it manager職位名稱:it部經(jīng)理reports to:general manager匯報對象:總經(jīng)理responsibilities :崗位職責:- number of subordinates : 1下屬人數(shù):1;- leadership style (for managers only) : democratic領導風格(僅就經(jīng)理之職):民主型;- responsibilities : 職責:1. responsible for the equipment maintenance負
2、責設備維修維護;2. responsible for the information security對信息的安全負責;3. responsible for the good running of the it systems in the company對公司it系統(tǒng)的正常運行負責。contents of the job:工作內(nèi)容:1. manage the computer hardware : server management, network circuitry, printer equipment maintenance電腦硬件的管理: 服務器、網(wǎng)絡線路、打印設備的維修;2. pr
3、opose equipments purchase and is responsible for the purchase.設備采購的預算和執(zhí)行;3. manage the server : 服務器管理;- internal : network connectivity, file sharing control, internal e-mail control, security of the vpn connectivity (virtual private network)- 內(nèi)部:網(wǎng)絡連通支持、文件共享控制、內(nèi)部郵件共享控制、vpn連通安全;- external : network b
4、uilding control, external e-mail control- 外部:望站建設控制、外部郵件控制;4. maintain the client terminal in order終端系統(tǒng)正常運行的維護;5. security control安全控制;- security tactics towards the final user終端用戶的安全策略;- security control towards the files and server文件和服務器的安全控制;- security tactic control towards the e-mail system郵件系統(tǒng)
5、的安全控制;- network security control towards telnet (remote download of internet files)遠程登陸的安全控制(網(wǎng)絡下載);- check the it equipments and decides whether we need to discard themit設備的檢查和報廢確認。reporting :匯報:- position holder supervisor :該職位的直接主管:- position holder :該職位的任職人:1. report the periodical status of proj
6、ect (such as the erp project)匯報項目的階段性進展(例如erp項目);2. report the status of the work which was assigned by the general manager and give summaries on technologies information needed by the general manager (lan fax project for example)匯報由總經(jīng)理安排的工作,給總經(jīng)理提供需要的技術信息支持(例如lan fax項目);3. report all the purchase an
7、d payment related to it issues.匯報it方面的所有采購和付款情況。level : management職位層級:管理層 working relations :工作聯(lián)系:1. with administration and hr department: it department gives a technical support: for the control of an unique document format for the company, for yellow pages advertisement (design and print), for s
8、erver allocation if adm. and hr dept asks an employee to put some files on the server, to help control forbidden activities: chats on internet, use illegally copied software 與行政人事部的工作聯(lián)系:it部提供如下技術支持: 提供公司統(tǒng)一格式的文件模板; 設計制作黃頁廣告; 應行政部要求保存?zhèn)浞菹嚓P文檔; 協(xié)助控制網(wǎng)絡行為:網(wǎng)絡聊天、非法軟件的使用;2. with the general manager on some ad
9、ministration affairs : discuss the feasibility of the office configuration, control the number of fax paper, 與總經(jīng)理的工作聯(lián)系集中在行政事務:討論辦公室的布局、控制傳真使用數(shù)量等;3. electrician : to resolve some problems of weak electric power.與電工的工作聯(lián)系:解決弱電方面的事務。goals of the position :職位目標:- to meet the demands of every employees an
10、d managers for computers, and for information flows in the company滿足公司員工對電腦應用和信息傳遞方面的需求;- to keep the equipment in a highly usable state保持設備的高效可用性。work processes of the company in which this position takes place :參與公司的各項流程如下: this position contributes to the good information flows in the whole compa
11、ny: it processes are horizontal processes, give technical support for every activity in the company.本職位需保證相關信息在公司內(nèi)的順暢流動: it工作程序是支持性流程,對公司的所有活動提供技術支持。tasks :任務:- main tasks : 80%主要任務:80%1. to manage the three servers, to maintain them in a good condition管理維護三臺服務器,保證其在良好的狀態(tài)下運行;2. to deal with the tras
12、h e-mails and some not serious troubles (it support for every employee)處理垃圾郵件和經(jīng)常遇到的電腦故障(it為每個職員的技術支持);3. to implement new it solutions部署新的it方案;- secondary tasks : 5%次要任務:5%1. to make backups for important files on the server對重要文件在服務器上進行備份;2. to maintain and update the web station維護更新公司的網(wǎng)站;- occasion
13、al tasks : to resolve serious malfunctions, to purchase equipments : 15%偶發(fā)任務:嚴重故障的解決、設備采購;15%。knowledge requirements:知識技能要求: degree/experience: college degree with 2 years of experience, or bachelor degree with 2 years of experience in information management and control.學歷/經(jīng)驗:大專和學士學位都需要2年的信息管理和控制工作經(jīng)
14、驗; diploma : college or bachelor degrees, major in computer applications and maintenance ; certifications : mcse (microsoft system engineer certificate), mcdba (microsoft database engineer certificate), rhce (red-hat system engineer)執(zhí)業(yè)證書:大?;驅W士學位,主修計算機應用維護; 資格證書:mcse (微軟系統(tǒng)工程師), mcdba (微軟數(shù)據(jù)庫工程師), rhce
15、 (red-hat 系統(tǒng)工程師); languages : to be able to read and write english fluently語言:英語讀寫流利; general knowledge : to know every aspect of the computer technologies常規(guī)知識:需要對計算機各個領域的知識有全面了解; technical or practical knowledge : 技術和操作技能:- system administration knowledge系統(tǒng)管理知識;- system conformity knowledge系統(tǒng)兼容適配知識
16、;- office environment of small and medium-size companies了解中小企業(yè)的辦公環(huán)境;- information security knowledge信息安全知識;- know the aspects of every process in the company (for erp for example)全面了解公司的各項工作流程。relational contents :聯(lián)系相關項:- internal (& frequency) : 內(nèi)部(聯(lián)系頻率):1. each employee : to maintain the computers
17、 and acquire the required information (everyday)每個員工:電腦維護,并接收他們對信息問題的需求(每天);2. electrician : about the electric power (often)電工:關于用電問題(經(jīng)常);- external (& frequency) : 外部(聯(lián)系頻率):1. hardware supplier : to purchase some equipments (occasional)硬件供應商:購買設備(偶爾);2. service supplier (such as consultants, telec
18、ommunication office, ) (everyday)服務供應商(顧問、電信局等)(每天)。working conditions :工作環(huán)境: work in an office, with a laptop computer. 在辦公室工作、用筆記本電腦。independence and freedom :獨立性和自由度:- independence : yes, must find solutions to every it-related problems, and is free to organize his work.獨立性:有獨立性,需要能夠解決每個與it 相關的問題
19、,可以自由組織工作;- freedom of organization: yes, must organize his work according to priorities, to assure the good running of the company.自由性:可自由安排,根據(jù)優(yōu)先次序安排工作、保證公司的正常運行。control of employees (for managers only) :對下屬的督察(僅就經(jīng)理之職):- methods : assign the tasks to his subordinate every day, listen to the feedbac
20、k of employees about his subordinate work.方法:給下屬每天指派工作,聽取其他人員對下屬的反饋;- frequency : everyday頻率:每天;- key points: judge the subordinate work according to the feedbacks of all the employees.關鍵控制點:通過他人的反饋評估下屬的工作。control of your work : 受控工作:- percentage of work controlled : 20-30%受控比例:20-30%;- frequency :
21、1-2 times/week頻率:每周12次。impact of the decisions :工作產(chǎn)生的影響:1 impact on the efficiency of the processing of department transactions影響部門處理業(yè)務的效率;2 can help to reduce the costs (with hardware suppliers, fax servers, )幫助降低成本(通過硬件供應商、傳真服務器);3 can influence the company image (good it infrastructure)影響公司的對外形象(良好的it系統(tǒng))。information exchanges :信息處理:- nature of information: advertisement and information bills (50%), commerce letters and internal files (50%)信息種類:廣告、信息單(50%);商務信函、內(nèi)部文件(50%);- medias : e-mail, fax, telephone媒介:e-mail, 傳真、電話;- importance and urgency: 15% of the information is important and
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