IT部經(jīng)理崗位說明書

1、division/department: it department部門：it部job title: it manager職位名稱：it部經(jīng)理reports to：general manager匯報對象：總經(jīng)理responsibilities :崗位職責(zé)：- number of subordinates : 1下屬人數(shù)：1；- leadership style (for managers only) : democratic領(lǐng)導(dǎo)風(fēng)格（僅就經(jīng)理之職）：民主型；- responsibilities : 職責(zé)：1. responsible for the equipment maintenance負(fù)

2、責(zé)設(shè)備維修維護(hù)；2. responsible for the information security對信息的安全負(fù)責(zé)；3. responsible for the good running of the it systems in the company對公司it系統(tǒng)的正常運(yùn)行負(fù)責(zé)。contents of the job:工作內(nèi)容：1. manage the computer hardware : server management, network circuitry, printer equipment maintenance電腦硬件的管理： 服務(wù)器、網(wǎng)絡(luò)線路、打印設(shè)備的維修；2. pr

3、opose equipments purchase and is responsible for the purchase.設(shè)備采購的預(yù)算和執(zhí)行；3. manage the server : 服務(wù)器管理；- internal : network connectivity, file sharing control, internal e-mail control, security of the vpn connectivity (virtual private network)- 內(nèi)部：網(wǎng)絡(luò)連通支持、文件共享控制、內(nèi)部郵件共享控制、vpn連通安全；- external : network b

4、uilding control, external e-mail control- 外部：望站建設(shè)控制、外部郵件控制；4. maintain the client terminal in order終端系統(tǒng)正常運(yùn)行的維護(hù)；5. security control安全控制；- security tactics towards the final user終端用戶的安全策略；- security control towards the files and server文件和服務(wù)器的安全控制；- security tactic control towards the e-mail system郵件系統(tǒng)

5、的安全控制；- network security control towards telnet (remote download of internet files)遠(yuǎn)程登陸的安全控制（網(wǎng)絡(luò)下載）；- check the it equipments and decides whether we need to discard themit設(shè)備的檢查和報廢確認(rèn)。reporting :匯報：- position holder supervisor :該職位的直接主管：- position holder :該職位的任職人：1. report the periodical status of proj

6、ect (such as the erp project)匯報項目的階段性進(jìn)展（例如erp項目）；2. report the status of the work which was assigned by the general manager and give summaries on technologies information needed by the general manager (lan fax project for example)匯報由總經(jīng)理安排的工作，給總經(jīng)理提供需要的技術(shù)信息支持（例如lan fax項目）；3. report all the purchase an

7、d payment related to it issues.匯報it方面的所有采購和付款情況。level : management職位層級：管理層 working relations :工作聯(lián)系：1. with administration and hr department: it department gives a technical support: for the control of an unique document format for the company, for yellow pages advertisement (design and print), for s

8、erver allocation if adm. and hr dept asks an employee to put some files on the server, to help control forbidden activities: chats on internet, use illegally copied software 與行政人事部的工作聯(lián)系：it部提供如下技術(shù)支持： 提供公司統(tǒng)一格式的文件模板； 設(shè)計制作黃頁廣告； 應(yīng)行政部要求保存?zhèn)浞菹嚓P(guān)文檔； 協(xié)助控制網(wǎng)絡(luò)行為：網(wǎng)絡(luò)聊天、非法軟件的使用；2. with the general manager on some ad

9、ministration affairs : discuss the feasibility of the office configuration, control the number of fax paper, 與總經(jīng)理的工作聯(lián)系集中在行政事務(wù)：討論辦公室的布局、控制傳真使用數(shù)量等；3. electrician : to resolve some problems of weak electric power.與電工的工作聯(lián)系：解決弱電方面的事務(wù)。goals of the position :職位目標(biāo)：- to meet the demands of every employees an

10、d managers for computers, and for information flows in the company滿足公司員工對電腦應(yīng)用和信息傳遞方面的需求；- to keep the equipment in a highly usable state保持設(shè)備的高效可用性。work processes of the company in which this position takes place :參與公司的各項流程如下： this position contributes to the good information flows in the whole compa

11、ny: it processes are horizontal processes, give technical support for every activity in the company.本職位需保證相關(guān)信息在公司內(nèi)的順暢流動： it工作程序是支持性流程，對公司的所有活動提供技術(shù)支持。tasks :任務(wù)：- main tasks : 80%主要任務(wù)：80%1. to manage the three servers, to maintain them in a good condition管理維護(hù)三臺服務(wù)器，保證其在良好的狀態(tài)下運(yùn)行；2. to deal with the tras

12、h e-mails and some not serious troubles (it support for every employee)處理垃圾郵件和經(jīng)常遇到的電腦故障（it為每個職員的技術(shù)支持）；3. to implement new it solutions部署新的it方案；- secondary tasks : 5%次要任務(wù)：5%1. to make backups for important files on the server對重要文件在服務(wù)器上進(jìn)行備份；2. to maintain and update the web station維護(hù)更新公司的網(wǎng)站；- occasion

13、al tasks : to resolve serious malfunctions, to purchase equipments : 15%偶發(fā)任務(wù)：嚴(yán)重故障的解決、設(shè)備采購；15%。knowledge requirements:知識技能要求： degree/experience: college degree with 2 years of experience, or bachelor degree with 2 years of experience in information management and control.學(xué)歷/經(jīng)驗：大專和學(xué)士學(xué)位都需要2年的信息管理和控制工作經(jīng)

14、驗； diploma : college or bachelor degrees, major in computer applications and maintenance ; certifications : mcse (microsoft system engineer certificate), mcdba (microsoft database engineer certificate), rhce (red-hat system engineer)執(zhí)業(yè)證書：大?；?qū)W士學(xué)位，主修計算機(jī)應(yīng)用維護(hù)； 資格證書：mcse (微軟系統(tǒng)工程師), mcdba (微軟數(shù)據(jù)庫工程師), rhce

15、 (red-hat 系統(tǒng)工程師)； languages : to be able to read and write english fluently語言：英語讀寫流利； general knowledge : to know every aspect of the computer technologies常規(guī)知識：需要對計算機(jī)各個領(lǐng)域的知識有全面了解； technical or practical knowledge : 技術(shù)和操作技能：- system administration knowledge系統(tǒng)管理知識；- system conformity knowledge系統(tǒng)兼容適配知識

16、；- office environment of small and medium-size companies了解中小企業(yè)的辦公環(huán)境；- information security knowledge信息安全知識；- know the aspects of every process in the company (for erp for example)全面了解公司的各項工作流程。relational contents :聯(lián)系相關(guān)項：- internal (& frequency) : 內(nèi)部（聯(lián)系頻率）：1. each employee : to maintain the computers

17、 and acquire the required information (everyday)每個員工：電腦維護(hù)，并接收他們對信息問題的需求（每天）；2. electrician : about the electric power (often)電工：關(guān)于用電問題（經(jīng)常）；- external (& frequency) : 外部（聯(lián)系頻率）：1. hardware supplier : to purchase some equipments (occasional)硬件供應(yīng)商：購買設(shè)備（偶爾）；2. service supplier (such as consultants, telec

18、ommunication office, ) (everyday)服務(wù)供應(yīng)商（顧問、電信局等）（每天）。working conditions :工作環(huán)境： work in an office, with a laptop computer. 在辦公室工作、用筆記本電腦。independence and freedom :獨(dú)立性和自由度：- independence : yes, must find solutions to every it-related problems, and is free to organize his work.獨(dú)立性：有獨(dú)立性，需要能夠解決每個與it 相關(guān)的問題

19、，可以自由組織工作；- freedom of organization: yes, must organize his work according to priorities, to assure the good running of the company.自由性：可自由安排，根據(jù)優(yōu)先次序安排工作、保證公司的正常運(yùn)行。control of employees (for managers only) :對下屬的督察（僅就經(jīng)理之職）：- methods : assign the tasks to his subordinate every day, listen to the feedbac

20、k of employees about his subordinate work.方法：給下屬每天指派工作，聽取其他人員對下屬的反饋；- frequency : everyday頻率：每天；- key points: judge the subordinate work according to the feedbacks of all the employees.關(guān)鍵控制點(diǎn)：通過他人的反饋評估下屬的工作。control of your work : 受控工作：- percentage of work controlled : 20-30%受控比例：20-30%；- frequency :

21、1-2 times/week頻率：每周12次。impact of the decisions :工作產(chǎn)生的影響：1 impact on the efficiency of the processing of department transactions影響部門處理業(yè)務(wù)的效率；2 can help to reduce the costs (with hardware suppliers, fax servers, )幫助降低成本（通過硬件供應(yīng)商、傳真服務(wù)器）；3 can influence the company image (good it infrastructure)影響公司的對外形象（良好的it系統(tǒng)）。information exchanges :信息處理：- nature of information: advertisement and information bills (50%), commerce letters and internal files (50%)信息種類：廣告、信息單（50%）；商務(wù)信函、內(nèi)部文件（50%）；- medias : e-mail, fax, telephone媒介：e-mail, 傳真、電話；- importance and urgency: 15% of the information is important and