IT部經(jīng)理崗位說(shuō)明書(shū)

1、division/department: it department部門(mén)：it部job title: it manager職位名稱(chēng)：it部經(jīng)理reports to：general manager匯報(bào)對(duì)象：總經(jīng)理responsibilities :崗位職責(zé)：- number of subordinates : 1下屬人數(shù)：1；- leadership style (for managers only) : democratic領(lǐng)導(dǎo)風(fēng)格（僅就經(jīng)理之職）：民主型；- responsibilities : 職責(zé)：1. responsible for the equipment maintenance負(fù)

2、責(zé)設(shè)備維修維護(hù)；2. responsible for the information security對(duì)信息的安全負(fù)責(zé)；3. responsible for the good running of the it systems in the company對(duì)公司it系統(tǒng)的正常運(yùn)行負(fù)責(zé)。contents of the job:工作內(nèi)容：1. manage the computer hardware : server management, network circuitry, printer equipment maintenance電腦硬件的管理： 服務(wù)器、網(wǎng)絡(luò)線路、打印設(shè)備的維修；2. pr

3、opose equipments purchase and is responsible for the purchase.設(shè)備采購(gòu)的預(yù)算和執(zhí)行；3. manage the server : 服務(wù)器管理；- internal : network connectivity, file sharing control, internal e-mail control, security of the vpn connectivity (virtual private network)- 內(nèi)部：網(wǎng)絡(luò)連通支持、文件共享控制、內(nèi)部郵件共享控制、vpn連通安全；- external : network b

4、uilding control, external e-mail control- 外部：望站建設(shè)控制、外部郵件控制；4. maintain the client terminal in order終端系統(tǒng)正常運(yùn)行的維護(hù)；5. security control安全控制；- security tactics towards the final user終端用戶(hù)的安全策略；- security control towards the files and server文件和服務(wù)器的安全控制；- security tactic control towards the e-mail system郵件系統(tǒng)

5、的安全控制；- network security control towards telnet (remote download of internet files)遠(yuǎn)程登陸的安全控制（網(wǎng)絡(luò)下載）；- check the it equipments and decides whether we need to discard themit設(shè)備的檢查和報(bào)廢確認(rèn)。reporting :匯報(bào)：- position holder supervisor :該職位的直接主管：- position holder :該職位的任職人：1. report the periodical status of proj

6、ect (such as the erp project)匯報(bào)項(xiàng)目的階段性進(jìn)展（例如erp項(xiàng)目）；2. report the status of the work which was assigned by the general manager and give summaries on technologies information needed by the general manager (lan fax project for example)匯報(bào)由總經(jīng)理安排的工作，給總經(jīng)理提供需要的技術(shù)信息支持（例如lan fax項(xiàng)目）；3. report all the purchase an

7、d payment related to it issues.匯報(bào)it方面的所有采購(gòu)和付款情況。level : management職位層級(jí)：管理層 working relations :工作聯(lián)系：1. with administration and hr department: it department gives a technical support: for the control of an unique document format for the company, for yellow pages advertisement (design and print), for s

8、erver allocation if adm. and hr dept asks an employee to put some files on the server, to help control forbidden activities: chats on internet, use illegally copied software 與行政人事部的工作聯(lián)系：it部提供如下技術(shù)支持： 提供公司統(tǒng)一格式的文件模板； 設(shè)計(jì)制作黃頁(yè)廣告； 應(yīng)行政部要求保存?zhèn)浞菹嚓P(guān)文檔； 協(xié)助控制網(wǎng)絡(luò)行為：網(wǎng)絡(luò)聊天、非法軟件的使用；2. with the general manager on some ad

9、ministration affairs : discuss the feasibility of the office configuration, control the number of fax paper, 與總經(jīng)理的工作聯(lián)系集中在行政事務(wù)：討論辦公室的布局、控制傳真使用數(shù)量等；3. electrician : to resolve some problems of weak electric power.與電工的工作聯(lián)系：解決弱電方面的事務(wù)。goals of the position :職位目標(biāo)：- to meet the demands of every employees an

10、d managers for computers, and for information flows in the company滿(mǎn)足公司員工對(duì)電腦應(yīng)用和信息傳遞方面的需求；- to keep the equipment in a highly usable state保持設(shè)備的高效可用性。work processes of the company in which this position takes place :參與公司的各項(xiàng)流程如下： this position contributes to the good information flows in the whole compa

11、ny: it processes are horizontal processes, give technical support for every activity in the company.本職位需保證相關(guān)信息在公司內(nèi)的順暢流動(dòng)： it工作程序是支持性流程，對(duì)公司的所有活動(dòng)提供技術(shù)支持。tasks :任務(wù)：- main tasks : 80%主要任務(wù)：80%1. to manage the three servers, to maintain them in a good condition管理維護(hù)三臺(tái)服務(wù)器，保證其在良好的狀態(tài)下運(yùn)行；2. to deal with the tras

12、h e-mails and some not serious troubles (it support for every employee)處理垃圾郵件和經(jīng)常遇到的電腦故障（it為每個(gè)職員的技術(shù)支持）；3. to implement new it solutions部署新的it方案；- secondary tasks : 5%次要任務(wù)：5%1. to make backups for important files on the server對(duì)重要文件在服務(wù)器上進(jìn)行備份；2. to maintain and update the web station維護(hù)更新公司的網(wǎng)站；- occasion

13、al tasks : to resolve serious malfunctions, to purchase equipments : 15%偶發(fā)任務(wù)：嚴(yán)重故障的解決、設(shè)備采購(gòu)；15%。knowledge requirements:知識(shí)技能要求： degree/experience: college degree with 2 years of experience, or bachelor degree with 2 years of experience in information management and control.學(xué)歷/經(jīng)驗(yàn)：大專(zhuān)和學(xué)士學(xué)位都需要2年的信息管理和控制工作經(jīng)

14、驗(yàn)； diploma : college or bachelor degrees, major in computer applications and maintenance ; certifications : mcse (microsoft system engineer certificate), mcdba (microsoft database engineer certificate), rhce (red-hat system engineer)執(zhí)業(yè)證書(shū)：大專(zhuān)或?qū)W士學(xué)位，主修計(jì)算機(jī)應(yīng)用維護(hù)； 資格證書(shū)：mcse (微軟系統(tǒng)工程師), mcdba (微軟數(shù)據(jù)庫(kù)工程師), rhce

15、 (red-hat 系統(tǒng)工程師)； languages : to be able to read and write english fluently語(yǔ)言：英語(yǔ)讀寫(xiě)流利； general knowledge : to know every aspect of the computer technologies常規(guī)知識(shí)：需要對(duì)計(jì)算機(jī)各個(gè)領(lǐng)域的知識(shí)有全面了解； technical or practical knowledge : 技術(shù)和操作技能：- system administration knowledge系統(tǒng)管理知識(shí)；- system conformity knowledge系統(tǒng)兼容適配知識(shí)

16、；- office environment of small and medium-size companies了解中小企業(yè)的辦公環(huán)境；- information security knowledge信息安全知識(shí)；- know the aspects of every process in the company (for erp for example)全面了解公司的各項(xiàng)工作流程。relational contents :聯(lián)系相關(guān)項(xiàng)：- internal (& frequency) : 內(nèi)部（聯(lián)系頻率）：1. each employee : to maintain the computers

17、 and acquire the required information (everyday)每個(gè)員工：電腦維護(hù)，并接收他們對(duì)信息問(wèn)題的需求（每天）；2. electrician : about the electric power (often)電工：關(guān)于用電問(wèn)題（經(jīng)常）；- external (& frequency) : 外部（聯(lián)系頻率）：1. hardware supplier : to purchase some equipments (occasional)硬件供應(yīng)商：購(gòu)買(mǎi)設(shè)備（偶爾）；2. service supplier (such as consultants, telec

18、ommunication office, ) (everyday)服務(wù)供應(yīng)商（顧問(wèn)、電信局等）（每天）。working conditions :工作環(huán)境： work in an office, with a laptop computer. 在辦公室工作、用筆記本電腦。independence and freedom :獨(dú)立性和自由度：- independence : yes, must find solutions to every it-related problems, and is free to organize his work.獨(dú)立性：有獨(dú)立性，需要能夠解決每個(gè)與it 相關(guān)的問(wèn)題

19、，可以自由組織工作；- freedom of organization: yes, must organize his work according to priorities, to assure the good running of the company.自由性：可自由安排，根據(jù)優(yōu)先次序安排工作、保證公司的正常運(yùn)行。control of employees (for managers only) :對(duì)下屬的督察（僅就經(jīng)理之職）：- methods : assign the tasks to his subordinate every day, listen to the feedbac

20、k of employees about his subordinate work.方法：給下屬每天指派工作，聽(tīng)取其他人員對(duì)下屬的反饋；- frequency : everyday頻率：每天；- key points: judge the subordinate work according to the feedbacks of all the employees.關(guān)鍵控制點(diǎn)：通過(guò)他人的反饋評(píng)估下屬的工作。control of your work : 受控工作：- percentage of work controlled : 20-30%受控比例：20-30%；- frequency :

21、1-2 times/week頻率：每周12次。impact of the decisions :工作產(chǎn)生的影響：1 impact on the efficiency of the processing of department transactions影響部門(mén)處理業(yè)務(wù)的效率；2 can help to reduce the costs (with hardware suppliers, fax servers, )幫助降低成本（通過(guò)硬件供應(yīng)商、傳真服務(wù)器）；3 can influence the company image (good it infrastructure)影響公司的對(duì)外形象（良好的it系統(tǒng)）。information exchanges :信息處理：- nature of information: advertisement and information bills (50%), commerce letters and internal files (50%)信息種類(lèi)：廣告、信息單（50%）；商務(wù)信函、內(nèi)部文件（50%）；- medias : e-mail, fax, telephone媒介：e-mail, 傳真、電話(huà)；- importance and urgency: 15% of the information is important and