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1、 畢業(yè)論文外文翻譯所在學院: 經(jīng)濟與管理學院 專 業(yè): 市場營銷 班 級: 10經(jīng)管/營銷4班 譯文: 電子商務與旅游業(yè)電子商務的鼎盛時期已經(jīng)過去還是僅僅只是在休整?商業(yè)和股市期望沒有得到滿足。但是,拋去其強硬的經(jīng)濟問題和數(shù)量稀少旅客,電子商務在諸如旅游和旅游業(yè)的網(wǎng)上交易的一些部門依然不斷增加。這個行業(yè)是在b2c(企業(yè)對消費者)領域的領導型應用。而在其他行業(yè)有較強的堅持傳統(tǒng)工藝,旅游業(yè)正經(jīng)歷一個電子商務的接受過程,該行業(yè)的結構正在發(fā)生變化。網(wǎng)絡不僅用于收集信息;通過互聯(lián)網(wǎng)訂購服務正在被接受。一個新型的用戶正在出現(xiàn),接受成為他自己的旅行社,并建立自己的旅游套票。在2002年美國在線旅游市場增長了

2、45至27億元。占市場總值的14.4,歐洲在線旅游增加了67,占市場總額的3.6(根據(jù)區(qū)域與旅游研究,www.crt.dk丹麥中心)。同年美國32的旅客已使用互聯(lián)網(wǎng)預訂旅游安排(見一、關于這個行業(yè)旅游及旅游業(yè)作為一個全球或者說全球化的行業(yè)體現(xiàn)了非常具體的特點:1.旅行和觀光的代表了大約11%世界范圍內(nèi)(gdp)旅游衛(wèi)星賬戶后舉行的世界旅游的方法和旅游委員會);2.將有十億國外游客在2010年世界旅游組織,平均而言,旅游增長速度超過其他的經(jīng)濟部門;3.作為一個傘業(yè)它涉及到許多部門,如文化或體育運動,超過30種不同的工業(yè)部件,服務已確認的旅行者;4.解釋了整個行業(yè)的非均質性,因為它的中小企業(yè)結構(

3、尤其是拍照的時候目的地的觀點),它有一個巨大的重要性了區(qū)域發(fā)展。例如,在歐盟的飯店和餐廳部門占了超過130萬個企業(yè),這些8.5都是歐洲的企業(yè)。95%的企業(yè)是非常小的,例如有的企業(yè)只有1-9名員工;5.供給與需求面形成一個世界范圍的網(wǎng)絡,兩種生產(chǎn)和分配規(guī)律是基于合作。6.該產(chǎn)品是具有階段性和復雜性的,(1)一個賓館房間的床上,不賣一晚代表一個失落的收入。供應商面臨著潛在危險,而這種危險通過獲得的信息的可能得意減少;(2)旅游產(chǎn)品本身是一種“捆綁型”的基本產(chǎn)品。支持相當復雜的捆綁產(chǎn)品必須有很好定義與尊重對消費者需求、價格或者還經(jīng)銷渠道的接口。旅游是一種以信息為基礎的業(yè)務,給予一個先于體驗的綜合評價

4、它的特質是不可能的。游客不得不離開自己的日常環(huán)境消費產(chǎn)品。此刻的決策,只可得到一個基于一系列的信息通過后天的多套頻道(網(wǎng)絡、電視、小冊子或朋友)的產(chǎn)品的抽象模型。這一特點的旅游產(chǎn)品信息都需要消費者和供應商兩個方面,面對高信息搜尋成本,導致信息市場的不完善。所有這些反過來使其建立起相應的信息和價值的長鏈。原文:electronic commerce and tourism has e-commerce past its prime or just resting? business and stock market expectations have not been fulfilled. ho

5、wever, in some sectors such as the travel and tourism industry online transactions are continuously increasing, despite its tough economic problems and fewer travelers. this industry is the leading application in the b2c (business-to-consumer) arena. whereas in other industries there is a stronger h

6、old to traditional processes, the tourism industry is witnessing an acceptance of e-commerce to the extent that the structure of the industry is changing. the net is used not only for information gathering; there is an acceptance of ordering services over the internet. a new type of user is emerging

7、, who seems to accept to become his own travel agent and to build his travel package. in 2002 the us online travel market increased by 45% up to 27 bn. u$, accounting for 14.4% of the total travel market; and in europe the online travel increased by 67%, making up 3.6 % of the total market (accordin

8、g to the danish center for regional and tourism research, www.crt.dk). in the same year 32 % of us travelers have used the internet to book travel arrangements (see and 9 forecasts that by 2007 30% of all b2c transaction in the european german speaking countries will be done via the internet. howeve

9、r, other market research institutes publish other, both higher and lower, numbers. these statistics have the problem that they are based on varying, either broad or narrow, definitions: either distinguishing between e-business and e-commerce (seeing the latter as part of the first) or not, and using

10、 different variables and measurement methods. but even when following different definitions, all the statistics given for the travel domain point upwards. however, all those definitions fall short in one important aspect as we can see in the tourism case: they are all transaction and business orient

11、ed and ignore the fact that the web is also a medium of curiosity, of creating communities or having just fun, all of which may or may not result into business. especially the tourism product has to do with emotional experiences, with fun; it is not just business. 1 the industry the travel & tourism

12、 industry as a global (and a globalization) industry shows very specific features: travel and tourism represents approx. 11% of the world wide gdp (following the tourism satellite account method of the world travel & tourism council). there will be one billion international arrivals in the year 2010

13、 (following the world tourism organization), and on average tourism grows faster than the other economic sectors. as an umbrella industry it relates to many sectors such as culture or sport, over 30 different industrial components have been identified that serve travelers. this explains the industry

14、s heterogeneity, and due to its sme structure (especially when taking a destination point of view) it has a huge importance for regional development. for example, in the eu the hotel and restaurants sector accounts for more than 1.3 million enterprises, these are 8.5 % ofball european enterprises. 9

15、5.5 % of these enterprises are very small, e.g., 1-9 employees. the supply and the demand side form a worldwide network, where both production and distribution are based on cooperation. the product is perishable and complex: i) a hotel bed not sold for one night represent a lost income. suppliers ar

16、e in a risky situation, which can be reduced if access to information is available; ii) the tourism product itself is a bundle of basic products. to support the rather complex bundling products must have well defined interfaces with respect to consumer needs, prices or also distribution channels. to

17、urism is an information based business, the product is a “confidence good“; an a priori comprehensive assessment of its qualities is impossible. tourists have to leave their daily environment for consuming the product. at the moment of decision-making, only an abstract model of the product is availa

18、ble, which is based on a range of information acquired through a multiple set of channels (web, tv, brochures or friends). this characteristic of tourism products requires information on both, the consumers and suppliers sides, entailing high information search costs and causing informational market

19、 imperfections. these, in turn, led to the establishment of comparably long information and value chains. 譯文:在中國電子商務對旅游業(yè)的影響 一、中國旅游業(yè)的發(fā)展從持續(xù)快速發(fā)展的中國旅游、國際旅游行業(yè)已普遍看好中國市場,并預測中國將成為最受歡迎的旅游目的地在21世紀。在市場經(jīng)濟中,需求是最重要的資源,需求是最大的優(yōu)勢。在中國,要求入境旅游、國內(nèi)旅游和出境旅游是變熱門了,它已成為世界上最高的增長率多年。特別是近年來,世界經(jīng)濟的增長,東南亞經(jīng)濟復蘇,極大地鼓舞了國際旅游需求的上升。與此同時,作

20、為主要的旅游經(jīng)濟的重要力量,刺激國內(nèi)需求,國內(nèi)旅游也出現(xiàn)了一個巨大的市場潛力在過去的兩年里。它可以預計在未來20年,中國的經(jīng)濟發(fā)展將進一步加快人們的生活標準,旅游需求將繼續(xù)擴大。因此,中國,這是世界上第一個國內(nèi)旅游市場,有可能實現(xiàn)世界旅游的能量。中國抓住機遇,迎接挑戰(zhàn),用高科技改造傳統(tǒng)旅游業(yè)向現(xiàn)代旅游。二、旅游業(yè)的分析電子商務環(huán)境下的價值鏈 “電子商務”是傳播與普及的互聯(lián)網(wǎng)。旅游是一個勞動密集型和技術密集型行業(yè)的信息。在旅游市場,非物質商品為導向的旅游活動在旅游市場的推動力量在流動的物質形式的商品,但信息的傳播旅游產(chǎn)品所引起的流動的游客,從這點來看,旅游業(yè)的核心是信息的傳播。引入旅游電子商務帶

21、來了新的機會為發(fā)展旅游業(yè)。電子商務已經(jīng)介紹給旅游業(yè)做了幾年,但它的勢頭非常強。在信息時代電子商務已成為旅游貿(mào)易新模式。2002年,全球旅游業(yè)電子商務銷售額超過630億美元,連續(xù)5年超過350%的增長速度。根據(jù)世界旅游組織預計在未來的5年里,旅游電子商務將占25%的所有旅游事務,和旅游電子商務電子商務的比例將達到20%至25%。 在中國,旅游電子商務的網(wǎng)站出現(xiàn)在1996年,到現(xiàn)在,它已經(jīng)超過了5000,其中有超過300名專業(yè)旅游網(wǎng)站,包括三個類別、區(qū)域網(wǎng)站、專業(yè)網(wǎng)站。區(qū)域性站點主要是對當?shù)鼐包c,風景秀麗的介紹,整體實力差用更少的信息,他們很難保證他們的金融收入。專業(yè)的網(wǎng)站主要進行專業(yè)的旅行社業(yè)務

22、,包括傳統(tǒng)旅行社和專業(yè)網(wǎng)站的電子商務的網(wǎng)站。前者有中青旅網(wǎng)絡,國旅凈。舒適旅行也打開了第一個出境旅游網(wǎng)站,提供服務,為出境旅游登記、護照、簽證、邊境控制、海關和其他知識。后者有攜程旅游網(wǎng),e長網(wǎng)、中國旅游網(wǎng)。電子商務是最重要的為中國旅游業(yè)參與國際比賽。國家旅游局高度關注這個。三、旅游和旅游電子商務 作為一個先進的電子商務貿(mào)易、電子商務包括三個部分:信息咨詢服務系統(tǒng)、貨幣支付系統(tǒng)、物流和分銷系統(tǒng),簡言之,即:信息流、資金流和物流。相比其他傳統(tǒng)產(chǎn)業(yè),除了大量的信息服務、高可靠性、“在線旅游”還有另一個優(yōu)勢,這是非常方便的物流和分銷。一般旅游網(wǎng)站剛剛發(fā)布了一些旅游信息,而不是使用網(wǎng)上電子商務,這就是

23、為什么他們沒有取得太多突破。從1999年下半年,旅游電子商務也正式啟動,出現(xiàn)了大量的it專業(yè)人員進入旅游網(wǎng)站。目前,“中青旅在線”網(wǎng)站正式對外開放作為一個大的,傳統(tǒng)的旅行社,它標志著中國青年旅行社的旅游電子商務行業(yè)正式拉開帷幕。原文:impact of e-commerce on tourism in china ithe development of chinese tourism from the sustained and rapid developing of chinese tourism, the international tourism industry has been ge

24、nerally optimistic about the chinese market, and predicted that china will be the most popular tourist destination in the 21st century. in a market economy, the demand is the most important resource, demand is the biggest advantage. in china, the demands for inbound tourism, domestic tourism and out

25、bound tourism are heating up, it has become the worlds highest growth rate for years. especially for recent years, the growth of world economy, and the economic recovery in southeast asia, has greatly encouraged the rising of international tourism demand. meanwhile, as the main tourist economy and a

26、n important force in stimulating domestic demand, the domestic tourism has showed up a huge marketing potential in the past two years. it can be expected in the next 20 years, chinas economic development will further accelerate the peoples living standard, and the tourism demand will continue to exp

27、and. therefore, china, which is the worlds first domestic tourism market, has the potential to achieve a world tourism power. its the time for china to seize opportunities, meet challenges, and use the high-technology to transform traditional tourism to a modern toursim. iithe analysis of the touris

28、m industry value chain under e-commerce environment e-commerce is spread with the popularity of the internet. tourism is a labor-intensive and information technology-intensive industry. in the tourism market, non-material goods as a trade-oriented tourism activities in the tourism market is not the

29、driving force in the flow of material in the form of a commodity, but the transmission of information on tourism products caused by the flow of tourists. from this point of view, the core of tourism circulating is information. the introduction of tourism e-commerce has brought new opportunities for

30、the development of tourism industry. e-commerce has been introduced to tourism industry just for a few years, but its momentum is very strong. e-commerce has become new model for tourism trade in the information age. in 2002, global tourism e-commerce sales exceeded $ 63 billion, five consecutive ye

31、ars of more than 350% growth rate. according to theworld tourism organization expected in the next five years, tourism e-commerce will account for 25% of all travel transactions, and tourism e-commerce in the proportion of e-commerce will reach 20% to 25%. in china, tourism e-commerce website appear

32、ed in 1996, to the present, it has reached more than 5,000, among which, there are more than 300 professional travel sites, including three categories, regional sites, professional sites. regional sites are mainly about local attractions, scenic beauty of the introduction, the overall strength is po

33、or with less information, its difficult for them to guarantee their financial income. the professional sites mainly carry out professional travel agency business, including traditional travel agencies and professional web site e-commerce website. the former has cyts network, cits net. comfort travel also opened the first outbound tourism web site that provide the service for outbound tourism registration, passports, visas, border control, customs and other knowledge. the latter has ctrip travel network, e long net, china travel net. e-commerce is t

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