酒店服務(wù)指南

1、第一頁精致源于細(xì)節(jié)的雕琢，品味臻于精致的追求，格蘭云天國際酒店為您塑造高品質(zhì)、高品位、高雅的精致生活空間，從環(huán)境到服務(wù)全面鑄就精英的生活方式與形態(tài)。無數(shù)忙碌都市人，穿行于浮華的都市，游離于燈光交錯(cuò)的街道，港灣鑄就了心靈的歸宿，成就了心境的升華，格蘭云天國際酒店致力于為您營造一個(gè)溫馨、品味、細(xì)膩的心境升華般的精英生活港灣。Refined from the details of craftsmanship,high-quality are reaching the pursuit of Grand Skylight International Hotel in shaping the intern

2、ational guests with high quality,high grade,sophisticated and elegant living space,full cast from the environment to service the elite way to life and form. Numerous busy city people,walk through the vanity of the city,separated from the street lights staggered,forged the soul of the destination har

3、bor. achievement of the mood of sublimation, Grand Skylight International Hotel is busting international city of people to create a warm, grade,delicate sublimation of the fine harbor of mind.第二頁尊敬的賓客： 感謝您光臨烏海格蘭云天國際酒店！ 我們專注于為您創(chuàng)造輕松自然、溫馨舒適的宜人環(huán)境，讓您真切體驗(yàn)令您煥發(fā)身心的格蘭云天式生活方式。 我們真誠地向您展示格蘭云天的獨(dú)特魅力和鮮明個(gè)性，并以卓越的服務(wù)，讓

4、您沉醉于家人般的體貼和摯友般的關(guān)懷。 同時(shí)，我們衷心祝愿您盡享身處格蘭云天的每時(shí)每刻，無論何時(shí)何地，格蘭云天期盼與您再次相逢！ Dear guests: Welcome to Grand Skylight International Hotel Wuhai. We specialize in providing you a relaxed,warm,comfortable and pleasant environment, allowing you to truly experience the Grand Skylight lifestyle and make your body and s

5、oul refreshed. We would like to present you the unique charm and distinctive advantage of Grand Skylight and bring you the warmth of family and friend care with our excellent service. Meanwhile, we sincerely hope you enjoy every moment in Grand Skylight. Wherever you go and whatever you do, Grand Sk

6、ylight will be right here waiting for you . 總經(jīng)理 General Manager第三頁品牌介紹 BRAND INTRODUCTION精尚沉斂 尊貴優(yōu)雅 溫潤于心 細(xì)膩入微格蘭云天國際酒店是深圳格蘭云天酒店管理公司旗下頂級品牌。我們致力于為追求生活品質(zhì)的賓客度身定制典雅精致的生活享受，竭力鑄造精致、精品、精英的生活方式。秉持“溫潤于心，細(xì)致入微”的服務(wù)理念，雕琢品質(zhì)，精于細(xì)節(jié)，并將精致服務(wù)的內(nèi)涵傳遞至每一個(gè)細(xì)節(jié)，給賓客愉悅極致的享受。Delicate Elegant Refreshing ConsiderateGrand Skylight Inter

7、national is a top brand under Shenzhen Grand Skylight Hotel Management Co.,Ltd.We are committed to customizing an elegant and delicate life space for the guests in pursuit of life quality, allowing the guests to experience an exquisite elite lifestyle. Upholding the service concept of “warm your hea

8、rt and elaborate every detail”, we focus on the quality improving and detail crafting and strive to permeate the exquisite connotation into particulars,enabling the guests to achieve the ultimate enjoyment of pleasure.第四頁酒店服務(wù)HOTELSERVICES賓客服務(wù)中如需幫助請撥分機(jī)“0”賓客服務(wù)中心秉承格蘭云天服務(wù)理念，為您提供暢捷、超值的“一站式”服務(wù)，讓您的商旅巨停倍增舒適

9、與方便。GUEST SERVICE CENTERPlease dial “0”for help.Adhering to the internationals brand service concept of Grand Skylight, our Guest Service Center will offer you convenient and guest-oriented”O(jiān)ne-Stop”service to make your stay with us more comfortable and enjoyable.萬能插頭及變壓器本地電壓為220福特。如需萬能插座及變壓器，請與賓客服務(wù)

10、中心聯(lián)系。CONVENIENT RECEPTCLE ADAPTER AND TRANSFORMERThe local voltage is 220 volts. For the convenient receptacle adapter and transformer, please contact the Guest Service Center.空調(diào)所有客房均有單獨(dú)的調(diào)溫器，可方便您隨時(shí)調(diào)節(jié)房間溫度。如需進(jìn)一步協(xié)助，請與賓客服務(wù)中心聯(lián)系、AIR CONDITIONINGAll guest room are individually air conditioned to enable adj

11、ustment of room temperature at your convenience, please contact the Guest Service Center for further assistance.寬頻互聯(lián)網(wǎng)酒店每一間客房均配有寬頻上插頭?；ヂ?lián)網(wǎng)使用咨詢，請與賓客服務(wù)中心聯(lián)系。BROADBAND INTERNETEach room is equipped with a broadband Internet access plug. For Interner use consulting, please contact the Guest Services Center

12、.無線上網(wǎng)服務(wù)酒店的客房、宴會廳、會議室、大堂及餐廳均設(shè)置了無線上網(wǎng)設(shè)施，客人可通過手提電腦等電子產(chǎn)品輕松上網(wǎng)、WIRELESS INTERNET ACCESSThe guest rooms , banquet halls,conference rooms, lobby and restaurants are all provided with wireless internet facilities,allowing the guests to conveniently surf the internet laptop computers and other electronic produ

13、cts.洗衣服務(wù)提供洗衣和熨燙服務(wù)，如果酒店在中午11:00之前收到衣物，將會在當(dāng)日19:00送回。加快洗衣服，衣服在4小時(shí)內(nèi)送回，服務(wù)時(shí)間為08:00至16:00點(diǎn)，需另外加收50%加快洗衣服務(wù)。洗衣單和洗衣袋放置于客房衣柜里。LAUNDRY SERVICELaundry and ironing services are available.The clothes received before 11:00 will be sent back at 19:00 on the same day. The clothes will be sent back within 4 hours in c

14、ase of an express laundry service, which is available from 08:00 to 16:00 and for which 50% of service fee will be additionally charged.The laundry list and laundry bags are in your closet.遞送服務(wù)酒店提供二十四小時(shí)服務(wù)，如有需要請聯(lián)系賓客服務(wù)中心。我們可提供以下物品的遞送服務(wù)：萬能充電器、變壓器、接線板、取暖器、嬰兒床、花瓶、指甲刀、剪刀、加床、各種枕頭、毛毯、被子、燙斗、燙斗板等。DELIVERY SER

15、VICE24-hour service is available.The delivery of the following items is of offered : universal charger,transformer, wiring board, warmer, baby bed, vase, nail clipper,scissor,extra bed ,various pillows, blanket, quilt,iron,etc.Please contact the Guest Service Center.緊急事件如有緊急事件發(fā)生，請與賓客服務(wù)中心聯(lián)系。EMERGENCY

16、If an emergency happens, please contact the Guest Service Center.機(jī)場接送服務(wù)如需機(jī)場接送服務(wù)，請?zhí)崆芭c禮賓部聯(lián)系。AIRPORT SHUTTLE SERVICEFor airport shuttle service, please contact the Concierge in advance.租車服務(wù)酒店備有豪華轎車、巴士及其他多種車型，并擁有專業(yè)的駕駛員。如需租車服務(wù)，請與禮賓部聯(lián)系。CAR RENTAL SERVICEThe hotel can offer luxury cars,buses and many other

17、 vehicles and have professional drivers. For car rental service ,please contact the Concierge.行李服務(wù)如需行李搬運(yùn)及寄存行李，請與禮賓部聯(lián)系。LUGGAGE SERVICEFor handing and storage of luggage, please contact the Concierge.無煙樓層在客人入住酒店時(shí)，可要求安排無煙樓層。如果您需要換房，請與前臺聯(lián)系。NON-SMOKING FLOORThe guest can request to be arranged on the non-smoking floor when checking in. For room change,please contact the Front Desk .外幣兌換如需外幣兌換人民幣，請與前臺聯(lián)系。FOREIGN CURRENCY EXCHANGEFor foreign currency exchan