衛(wèi)生院關(guān)于加強醫(yī)療糾紛排查調(diào)處工作實施方案

1、衛(wèi)生院關(guān)于加強醫(yī)療糾紛排查調(diào)處工作實施方案為了認(rèn)真貫徹上級關(guān)于醫(yī)療糾紛排查調(diào)處工作精神，進一步統(tǒng)一思想，提高認(rèn)識、加強領(lǐng)導(dǎo)，確保我院醫(yī)療糾紛排查調(diào)處工作取得實效，根據(jù)長治縣衛(wèi)生局關(guān)于進一步加強醫(yī)療糾紛排查調(diào)處工作的通知（長縣衛(wèi)醫(yī)字【2013】201號）文件精神，現(xiàn)結(jié)合我院實際，特制定本工作實施方案，采取有效措施，認(rèn)真處理解決好群眾反映強烈的熱點、難點問題，及時排除化解醫(yī)療糾紛的問題隱患，預(yù)防和減少、排除新的醫(yī)療糾紛。一、組織領(lǐng)導(dǎo)成立醫(yī)療糾紛排查調(diào)處工作領(lǐng)導(dǎo)小組組 長：景保柱成 員：馮科峰 潛書平 邢建斌領(lǐng)導(dǎo)小組下設(shè)辦公室（院辦）：邢建斌任辦公室主任。組長主要負(fù)責(zé)醫(yī)院醫(yī)療糾紛排查調(diào)處工作的指導(dǎo)、

2、協(xié)調(diào)。小組成員負(fù)責(zé)收集和反饋各類信息，組織相關(guān)人員落實排查化解工作，負(fù)責(zé)做好領(lǐng)導(dǎo)小組的其他各項工作。二、排查重點重點排查診療違規(guī)問題，醫(yī)療服務(wù)亂收費問題，醫(yī)德醫(yī)風(fēng)問題，醫(yī)院安全管理工作中的問題，職工待遇問題，醫(yī)院環(huán)境問題等群眾最關(guān)心的熱點、難點問題引起的矛盾糾紛以及群眾投訴反映的其他問題，預(yù)防和減少新的矛盾糾紛。三、工作內(nèi)容和步驟矛盾糾紛集中排查調(diào)處活動的內(nèi)容和步驟如下：（一）組織發(fā)動1、由醫(yī)院醫(yī)療糾紛集中排查調(diào)處工作辦公室負(fù)責(zé)建立、收集整理資料。各科室要積極配合。2、召開專題會議進行研究、部署，確保做好醫(yī)療糾紛集中排查調(diào)處工作。（二）集中排查堅持全面排查與重點排查相結(jié)合，邊排查與邊調(diào)處相結(jié)合

3、。院辦對排查出來的各類醫(yī)療糾紛情況，要認(rèn)真登記，及時分類梳理，對排查出來的重點對象、重點案件和重大緊急情況，要做到隨排隨報。著重排查下列四類情況：1、信訪案件。主要是今年以來的集體上訪和越級訪、重復(fù)訪、無理訪、纏訪案件；2、可能引發(fā)醫(yī)療糾紛事件的隱患。重點是因診療、收費糾紛等可能引發(fā)醫(yī)療糾紛事件的苗頭。3、特殊群體活動情況。著重掌握退休職工的動態(tài)。（三）集中調(diào)處1、分解任務(wù)。要按照“誰主管、誰負(fù)責(zé)”的原則，對排查出來的醫(yī)療糾紛，逐一進行分解落實，涉及到各科室的要全力以赴做好配合工作。2、明確責(zé)任。要按照“一個問題、一名領(lǐng)導(dǎo)、一個班子、一套方案、一抓到底”的要求，明確責(zé)任領(lǐng)導(dǎo)、責(zé)任科室和責(zé)任人，

4、制定具體的解決方案，認(rèn)真落實化解措施。對可能引發(fā)醫(yī)療的重大醫(yī)療糾紛，實行領(lǐng)導(dǎo)包案，限期解決，切實把問題解決在基層，穩(wěn)定在當(dāng)?shù)?，確保不因工作不到位而引發(fā)群體性事件和越級異常上訪事件的發(fā)生。3、注重效果。健全醫(yī)療糾紛的多元處理機制，做到“問題不查清不放過、問題不解決不放過”，確保調(diào)處實效。4、落實穩(wěn)控。要加強對重點對象的防范，落實穩(wěn)控措施，切實做到盯死看牢，防止漏管失控。對一時解決不了的醫(yī)療糾紛，對相關(guān)當(dāng)事人要做好思想教育工作，落實穩(wěn)控措施，防止矛盾激化。四、工作要求1、加強領(lǐng)導(dǎo)責(zé)任制。醫(yī)院要高度重視排查調(diào)處矛盾糾紛工作，要把排查化解矛盾糾紛工作擺上重要議事日程，主要領(lǐng)導(dǎo)對醫(yī)院的排查調(diào)處工作負(fù)責(zé)，

5、直接抓好各項具體工作的落實，分解工作任務(wù)，細(xì)化工作措施，扎實推進排查調(diào)處工作的開展。2、加強基層調(diào)處工作。按照“誰主管，誰負(fù)責(zé)”的原則，認(rèn)真切實按照相關(guān)法律法規(guī)及政策做好排查化解糾紛工作，牢牢把握工作主動權(quán)。3、加強檢查監(jiān)督力度。落實領(lǐng)導(dǎo)責(zé)任制，督辦督查相應(yīng)的組織機構(gòu)和人員，履行好醫(yī)院盾糾紛排查化解工作的檢查，及時反饋，定期總結(jié)匯報。建立定期征求群眾意見制度，發(fā)揮群眾的監(jiān)督作用，努力使排查化解工作取得實效。韓店鎮(zhèn)中心衛(wèi)生院關(guān)于加強醫(yī)療糾紛排查調(diào)處工作領(lǐng) 導(dǎo) 組為了認(rèn)真貫徹上級關(guān)于醫(yī)療糾紛排查調(diào)處工作精神，進一步統(tǒng)一思想，提高認(rèn)識、加強領(lǐng)導(dǎo)，確保我院醫(yī)療糾紛排查調(diào)處工作取得實效，根據(jù)長治縣衛(wèi)生局

6、關(guān)于進一步加強醫(yī)療糾紛排查調(diào)處工作的通知（長縣衛(wèi)醫(yī)字【2013】201號）文件精神，現(xiàn)結(jié)合我院實際，特制定本工作實施方案，采取有效措施，認(rèn)真處理解決好群眾反映強烈的熱點、難點問題，及時排除化解醫(yī)療糾紛的問題隱患，預(yù)防和減少、排除新的醫(yī)療糾紛。一、組織領(lǐng)導(dǎo)成立醫(yī)療糾紛排查調(diào)處工作領(lǐng)導(dǎo)小組組 長：景保柱成 員：馮科峰 潛書平 邢建斌領(lǐng)導(dǎo)小組下設(shè)辦公室（院辦）：邢建斌任辦公室主任。組長主要負(fù)責(zé)醫(yī)院醫(yī)療糾紛排查調(diào)處工作的指導(dǎo)、協(xié)調(diào)。小組成員負(fù)責(zé)收集和反饋各類信息，組織相關(guān)人員落實排查化解工作，負(fù)責(zé)做好領(lǐng)導(dǎo)小組的其他各項工作。qcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7

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