案例_提取SEQ用戶面底層數(shù)據(jù)定位語音質(zhì)量問題

1、案例：提取SEQ用戶面數(shù)據(jù)定位語音質(zhì)量問題廠家華為問題編號(hào)XXX設(shè)備類型手機(jī)終端問題類型語音質(zhì)量問題影響用戶感知問題狀態(tài)待解決上報(bào)省份北京上報(bào)時(shí)間XXX上報(bào)人移動(dòng)問題描述用戶投訴在京開高速，出現(xiàn)吞字現(xiàn)象，影響用戶感知。原因定位 查看信令流程，09:16:08通話正常接通，09:36:52主叫主動(dòng)發(fā)BYE結(jié)束通話。被叫為2、3G用戶,主叫的media port為31028. 查詢用戶語音質(zhì)量單據(jù)，由于被叫為2、3G用戶，故無法提取被叫的相關(guān)信息。從S1-U口信息中可以看出，共通話1251s，主叫上行RTP丟包89，下行RTP丟包0，上行RTCP丟包82，下行RTCP丟包290。即，主叫UE上行至

2、S1-U口丟包82個(gè)，S1-U口下行至終端共丟包290個(gè)，影響用戶感知。 查看PS綜合單據(jù)，查詢主叫占用小區(qū)。 提取SEQ數(shù)據(jù)庫(kù)用戶面底層數(shù)據(jù)，查看丟包情況，根據(jù)丟包時(shí)間點(diǎn)查詢占用小區(qū)。l 主叫上行RTP丟包：No.Timeseq number丟包數(shù)小區(qū)名稱3405616:12.06266613406016:12.162668-23406116:12.16266713848717:11.16411514023317:36.86456414057417:40.56472314058417:40.764725-24058517:40.76472414081817:43.86479814082117

3、:43.964800-24082217:43.96479914149517:53.06501514180817:56.36516014182317:56.56516814182617:56.565170-24182717:56.56516914349018:19.414714349318:19.4149-24349418:19.414814433818:30.244614837619:28.7154014837919:28.71542-24838019:28.7154114849319:29.8159815052819:58.1220815053119:58.22210-25053219:58

4、.2220915151620:12.8245715293120:33.1284815343520:41.6292515359620:43.9297335570221:10.437497大興西紅門一村HL-25574921:10.937761大興西紅門一村HL-25871221:48.5484415929921:56.9501115998822:04.1533516368622:49.4675616569523:17.6734216595923:21.5741316602523:22.6742017大興香園路東HLG-36621623:25.3749316622123:25.4749616635

5、923:27.1754936636523:27.2755426642323:27.8758516643423:27.9759026990024:23.1827317234625:00.5883917338325:17.3902927376525:23.1912418837229:09.3123271553931:08.9144661563831:10.4144926大興長(zhǎng)途站HL-3917831:51.51596621621733:21.61846611624133:21.91847831708833:31.61883941732033:34.61892212080034:17.8202281

6、2248134:38.02089312306834:44.12117312712135:37.92251512798735:49.2228131從中可以看出，上行丟包比較分散，只有9:23:22.6丟了17個(gè)包，主要在大興香園路東HLG-3小區(qū)丟包。l 主叫下行RTCP丟包No.TimeProtocolLengthCumulative number of packets lost小區(qū)信息570931:11.8RTCP228133大興長(zhǎng)途站HL-3633831:18.9RTCP228200大興長(zhǎng)途站HL-31054332:08.4RTCP228203大興民政局HL-31109332:15.4RT

7、CP228203大興民政局HL-31146832:20.4RTCP228204大興民政局HL-31173832:24.4RTCP228204大興民政局HL-31222132:31.4RTCP228206大興民政局HL-31241432:34.4RTCP228208大興民政局HL-31292732:40.9RTCP228208大興民政局HL-31337032:45.9RTCP228208大興民政局HL-31381532:52.0RTCP228208大興民政局HL-31410532:56.5RTCP228208大興民政局HL-31436033:00.0RTCP228208大興民政局HL-31489

8、333:06.4RTCP228208大興民政局HL-31537333:11.9RTCP228208大興民政局HL-31602933:19.4RTCP228212大興民政局HL-31629033:22.4RTCP228233大興民政局HL-31670633:26.9RTCP228242大興民政局HL-31687333:29.4RTCP228254大興民政局HL-31730033:34.4RTCP228264大興民政局HL-31778333:41.4RTCP228287大興民政局HL-3從中可以看出：累計(jì)丟包287個(gè)，主要集中在大興長(zhǎng)途站HL-3小區(qū)集中丟包67個(gè)，大興民政局HL-3小區(qū)集中丟包85個(gè)。 查詢?cè)捊y(tǒng)指標(biāo)，大興長(zhǎng)途站HL-3和大興民政局H